EWEK-QA: Enhanced Web and Efficient Knowledge Graph Retrieval for Citation-based Question Answering Systems

The emerging citation-based QA systems are gaining more attention especially in generative AI search applications. The importance of extracted knowledge provided to these systems is vital from both accuracy (completeness of information) and efficiency (extracting the information in a timely manner). In this regard, citation-based QA systems are suffering from two shortcomings. First, they usually rely only on web as a source of extracted knowledge and adding other external knowledge sources can hamper the efficiency of the system. Second, web-retrieved contents are usually obtained by some simple heuristics such as fixed length or breakpoints which might lead to splitting information into pieces. To mitigate these issues, we propose our enhanced web and efficient knowledge graph (KG) retrieval solution (EWEK-QA) to enrich the content of the extracted knowledge fed to the system. This has been done through designing an adaptive web retriever and incorporating KGs triples in an efficient manner. We demonstrate the effectiveness of EWEK-QA over the open-source state-of-the-art (SoTA) web-based and KG baseline models using a comprehensive set of quantitative and human evaluation experiments. Our model is able to: first, improve the web-retriever baseline in terms of extracting more relevant passages (>20\%), the coverage of answer span (>25\%) and self containment (>35\%); second, obtain and integrate KG triples into its pipeline very efficiently (by avoiding any LLM calls) to outperform the web-only and KG-only SoTA baselines significantly in 7 quantitative QA tasks and our human evaluation.

CHIQ: Contextual History Enhancement for Improving Query Rewriting in Conversational Search

In this paper, we study how open-source large language models (LLMs) can be effectively deployed for improving query rewriting in conversational search, especially for ambiguous queries. We introduce CHIQ, a two-step method that leverages the capabilities of LLMs to resolve ambiguities in the conversation history before query rewriting. This approach contrasts with prior studies that predominantly use closed-source LLMs to directly generate search queries from conversation history. We demonstrate on five well-established benchmarks that CHIQ leads to state-of-the-art results across most settings, showing highly competitive performances with systems leveraging closed-source LLMs. Our study provides a first step towards leveraging open-source LLMs in conversational search, as a competitive alternative to the prevailing reliance on commercial LLMs. Data, models, and source code will be publicly available upon acceptance at https://github.com/fengranMark/CHIQ.

Evaluating the External and Parametric Knowledge Fusion of Large Language Models

Integrating external knowledge into large language models (LLMs) presents a promising solution to overcome the limitations imposed by their antiquated and static parametric memory. Prior studies, however, have tended to over-reliance on external knowledge, underestimating the valuable contributions of an LLMs' intrinsic parametric knowledge. The efficacy of LLMs in blending external and parametric knowledge remains largely unexplored, especially in cases where external knowledge is incomplete and necessitates supplementation by their parametric knowledge. We propose to deconstruct knowledge fusion into four distinct scenarios, offering the first thorough investigation of LLM behavior across each. We develop a systematic pipeline for data construction and knowledge infusion to simulate these fusion scenarios, facilitating a series of controlled experiments. Our investigation reveals that enhancing parametric knowledge within LLMs can significantly bolster their capability for knowledge integration. Nonetheless, we identify persistent challenges in memorizing and eliciting parametric knowledge, and determining parametric knowledge boundaries. Our findings aim to steer future explorations on harmonizing external and parametric knowledge within LLMs.

LFED: A Literary Fiction Evaluation Dataset for Large Language Models

The rapid evolution of large language models (LLMs) has ushered in the need for comprehensive assessments of their performance across various dimensions. In this paper, we propose LFED, a Literary Fiction Evaluation Dataset, which aims to evaluate the capability of LLMs on the long fiction comprehension and reasoning. We collect 95 literary fictions that are either originally written in Chinese or translated into Chinese, covering a wide range of topics across several centuries. We define a question taxonomy with 8 question categories to guide the creation of 1,304 questions. Additionally, we conduct an in-depth analysis to ascertain how specific attributes of literary fictions (e.g., novel types, character numbers, the year of publication) impact LLM performance in evaluations. Through a series of experiments with various state-of-the-art LLMs, we demonstrate that these models face considerable challenges in effectively addressing questions related to literary fictions, with ChatGPT reaching only 57.08% under the zero-shot setting. The dataset will be publicly available at https://github.com/tjunlp-lab/LFED.git

Mixture of insighTful Experts : The Synergy of Thought Chains and Expert Mixtures in Self-Alignment

As the capabilities of large language models (LLMs) have expanded dramatically, aligning these models with human values presents a significant challenge, posing potential risks during deployment. Traditional alignment strategies rely heavily on human intervention, such as Supervised Fine-Tuning (SFT) and Reinforcement Learning from Human Feedback (RLHF), or on the self-alignment capacities of LLMs, which usually require a strong LLM's emergent ability to improve its original bad answer. To address these challenges, we propose a novel self-alignment method that utilizes a Chain of Thought (CoT) approach, termed AlignCoT. This method encompasses stages of Question Analysis, Answer Guidance, and Safe Answer production. It is designed to enable LLMs to generate high-quality, safe responses throughout various stages of their development. Furthermore, we introduce the Mixture of insighTful Experts (MoTE) architecture, which applies the mixture of experts to enhance each component of the AlignCoT process, markedly increasing alignment efficiency. The MoTE approach not only outperforms existing methods in aligning LLMs with human values but also highlights the benefits of using self-generated data, revealing the dual benefits of improved alignment and training efficiency.

Visually Guided Generative Text-Layout Pre-training for Document Intelligence

Prior study shows that pre-training techniques can boost the performance of visual document understanding (VDU), which typically requires models to gain abilities to perceive and reason both document texts and layouts (e.g., locations of texts and table-cells). To this end, we propose visually guided generative text-layout pre-training, named ViTLP. Given a document image, the model optimizes hierarchical language and layout modeling objectives to generate the interleaved text and layout sequence. In addition, to address the limitation of processing long documents by Transformers, we introduce a straightforward yet effective multi-segment generative pre-training scheme, facilitating ViTLP to process word-intensive documents of any length. ViTLP can function as a native OCR model to localize and recognize texts of document images. Besides, ViTLP can be effectively applied to various downstream VDU tasks. Extensive experiments show that ViTLP achieves competitive performance over existing baselines on benchmark VDU tasks, including information extraction, document classification, and document question answering.

HawkEye: Training Video-Text LLMs for Grounding Text in Videos

Video-text Large Language Models (video-text LLMs) have shown remarkable performance in answering questions and holding conversations on simple videos. However, they perform almost the same as random on grounding text queries in long and complicated videos, having little ability to understand and reason about temporal information, which is the most fundamental difference between videos and images. In this paper, we propose HawkEye, one of the first video-text LLMs that can perform temporal video grounding in a fully text-to-text manner. To collect training data that is applicable for temporal video grounding, we construct InternVid-G, a large-scale video-text corpus with segment-level captions and negative spans, with which we introduce two new time-aware training objectives to video-text LLMs. We also propose a coarse-grained method of representing segments in videos, which is more robust and easier for LLMs to learn and follow than other alternatives. Extensive experiments show that HawkEye is better at temporal video grounding and comparable on other video-text tasks with existing video-text LLMs, which verifies its superior video-text multi-modal understanding abilities.

Retrieval-based Full-length Wikipedia Generation for Emergent Events

In today's fast-paced world, the growing demand to quickly generate comprehensive and accurate Wikipedia documents for emerging events is both crucial and challenging. However, previous efforts in Wikipedia generation have often fallen short of meeting real-world requirements. Some approaches focus solely on generating segments of a complete Wikipedia document, while others overlook the importance of faithfulness in generation or fail to consider the influence of the pre-training corpus. In this paper, we simulate a real-world scenario where structured full-length Wikipedia documents are generated for emergent events using input retrieved from web sources. To ensure that Large Language Models (LLMs) are not trained on corpora related to recently occurred events, we select events that have taken place recently and introduce a new benchmark Wiki-GenBen, which consists of 309 events paired with their corresponding retrieved web pages for generating evidence. Additionally, we design a comprehensive set of systematic evaluation metrics and baseline methods, to evaluate the capability of LLMs in generating factual full-length Wikipedia documents. The data and code are open-sourced at WikiGenBench.

Teacher-Student Learning on Complexity in Intelligent Routing

Customer service is often the most time-consuming aspect for e-commerce websites, with each contact typically taking 10-15 minutes. Effectively routing customers to appropriate agents without transfers is therefore crucial for e-commerce success. To this end, we have developed a machine learning framework that predicts the complexity of customer contacts and routes them to appropriate agents accordingly. The framework consists of two parts. First, we train a teacher model to score the complexity of a contact based on the post-contact transcripts. Then, we use the teacher model as a data annotator to provide labels to train a student model that predicts the complexity based on pre-contact data only. Our experiments show that such a framework is successful and can significantly improve customer experience. We also propose a useful metric called complexity AUC that evaluates the effectiveness of customer service at a statistical level.

Universal Model in Online Customer Service

Building machine learning models can be a time-consuming process that often takes several months to implement in typical business scenarios. To ensure consistent model performance and account for variations in data distribution, regular retraining is necessary. This paper introduces a solution for improving online customer service in e-commerce by presenting a universal model for predict-ing labels based on customer questions, without requiring training. Our novel approach involves using machine learning techniques to tag customer questions in transcripts and create a repository of questions and corresponding labels. When a customer requests assistance, an information retrieval model searches the repository for similar questions, and statistical analysis is used to predict the corresponding label. By eliminating the need for individual model training and maintenance, our approach reduces both the model development cycle and costs. The repository only requires periodic updating to maintain accuracy.