Exploiting Unsupervised Data for Emotion Recognition in Conversations

Emotion Recognition in Conversations (ERC) aims to predict the emotional state of speakers in conversations, which is essentially a text classification task. Unlike the sentence-level text classification problem, the available supervised data for the ERC task is limited, which potentially prevents the models from playing their maximum effect. In this paper, we propose a novel approach to leverage unsupervised conversation data, which is more accessible. Specifically, we propose the Conversation Completion (ConvCom) task, which attempts to select the correct answer from candidate answers to fill a masked utterance in a conversation. Then, we Pre-train a basic COntext- Dependent Encoder (Pre-CODE) on the ConvCom task. Finally, we fine-tune the Pre-CODE on the datasets of ERC. Experimental results demonstrate that pre-training on unsupervised data achieves significant improvement of performance on the ERC datasets, particularly on the minority emotion classes.

Emerging App Issue Identification via Online Joint Sentiment-Topic Tracing

Millions of mobile apps are available in app stores, such as Apple's App Store and Google Play. For a mobile app, it would be increasingly challenging to stand out from the enormous competitors and become prevalent among users. Good user experience and well-designed functionalities are the keys to a successful app. To achieve this, popular apps usually schedule their updates frequently. If we can capture the critical app issues faced by users in a timely and accurate manner, developers can make timely updates, and good user experience can be ensured. There exist prior studies on analyzing reviews for detecting emerging app issues. These studies are usually based on topic modeling or clustering techniques. However, the short-length characteristics and sentiment of user reviews have not been considered. In this paper, we propose a novel emerging issue detection approach named MERIT to take into consideration the two aforementioned characteristics. Specifically, we propose an Adaptive Online Biterm Sentiment-Topic (AOBST) model for jointly modeling topics and corresponding sentiments that takes into consideration app versions. Based on the AOBST model, we infer the topics negatively reflected in user reviews for one app version, and automatically interpret the meaning of the topics with most relevant phrases and sentences. Experiments on popular apps from Google Play and Apple's App Store demonstrate the effectiveness of MERIT in identifying emerging app issues, improving the state-of-the-art method by 22.3% in terms of F1-score. In terms of efficiency, MERIT can return results within acceptable time.

Photon: A Robust Cross-Domain Text-to-SQL System

Natural language interfaces to databases (NLIDB) democratize end user access to relational data. Due to fundamental differences between natural language communication and programming, it is common for end users to issue questions that are ambiguous to the system or fall outside the semantic scope of its underlying query language. We present Photon, a robust, modular, cross-domain NLIDB that can flag natural language input to which a SQL mapping cannot be immediately determined. Photon consists of a strong neural semantic parser (63.2\% structure accuracy on the Spider dev benchmark), a human-in-the-loop question corrector, a SQL executor and a response generator. The question corrector is a discriminative neural sequence editor which detects confusion span(s) in the input question and suggests rephrasing until a translatable input is given by the user or a maximum number of iterations are conducted. Experiments on simulated data show that the proposed method effectively improves the robustness of text-to-SQL system against untranslatable user input. The live demo of our system is available at http://naturalsql.com.

Unsupervised Text Generation by Learning from Search

In this work, we present TGLS, a novel framework to unsupervised Text Generation by Learning from Search. We start by applying a strong search algorithm (in particular, simulated annealing) towards a heuristically defined objective that (roughly) estimates the quality of sentences. Then, a conditional generative model learns from the search results, and meanwhile smooth out the noise of search. The alternation between search and learning can be repeated for performance bootstrapping. We demonstrate the effectiveness of TGLS on two real-world natural language generation tasks, paraphrase generation and text formalization. Our model significantly outperforms unsupervised baseline methods in both tasks. Especially, it achieves comparable performance with the state-of-the-art supervised methods in paraphrase generation.

EMT: Explicit Memory Tracker with Coarse-to-Fine Reasoning for Conversational Machine Reading

The goal of conversational machine reading is to answer user questions given a knowledge base text which may require asking clarification questions. Existing approaches are limited in their decision making due to struggles in extracting question-related rules and reasoning about them. In this paper, we present a new framework of conversational machine reading that comprises a novel Explicit Memory Tracker (EMT) to track whether conditions listed in the rule text have already been satisfied to make a decision. Moreover, our framework generates clarification questions by adopting a coarse-to-fine reasoning strategy, utilizing sentence-level entailment scores to weight token-level distributions. On the ShARC benchmark (blind, held-out) testset, EMT achieves new state-of-the-art results of 74.6% micro-averaged decision accuracy and 49.5 BLEU4. We also show that EMT is more interpretable by visualizing the entailment-oriented reasoning process as the conversation flows. Code and models are released at \url{https://github.com/Yifan-Gao/explicit_memory_tracker}.

VD-BERT: A Unified Vision and Dialog Transformer with BERT

Visual dialog is a challenging vision-language task, where a dialog agent needs to answer a series of questions through reasoning on the image content and dialog history. Prior work has mostly focused on various attention mechanisms to model such intricate interactions. By contrast, in this work, we propose VD-BERT, a simple yet effective framework of unified vision-dialog Transformer that leverages the pretrained BERT language models for Visual Dialog tasks. The model is unified in that (1) it captures all the interactions between the image and the multi-turn dialog using a single-stream Transformer encoder, and (2) it supports both answer ranking and answer generation seamlessly through the same architecture. More crucially, we adapt BERT for the effective fusion of vision and dialog contents via visually grounded training. Without the need of pretraining on external vision-language data, our model yields new state of the art, achieving the top position in both single-model and ensemble settings (74.54 and 75.35 NDCG scores) on the visual dialog leaderboard.

Assessing the Bilingual Knowledge Learned by Neural Machine Translation Models

Machine translation (MT) systems translate text between different languages by automatically learning in-depth knowledge of bilingual lexicons, grammar and semantics from the training examples. Although neural machine translation (NMT) has led the field of MT, we have a poor understanding on how and why it works. In this paper, we bridge the gap by assessing the bilingual knowledge learned by NMT models with phrase table -- an interpretable table of bilingual lexicons. We extract the phrase table from the training examples that an NMT model correctly predicts. Extensive experiments on widely-used datasets show that the phrase table is reasonable and consistent against language pairs and random seeds. Equipped with the interpretable phrase table, we find that NMT models learn patterns from simple to complex and distill essential bilingual knowledge from the training examples. We also revisit some advances that potentially affect the learning of bilingual knowledge (e.g., back-translation), and report some interesting findings. We believe this work opens a new angle to interpret NMT with statistic models, and provides empirical supports for recent advances in improving NMT models.

Automating App Review Response Generation

Previous studies showed that replying to a user review usually has a positive effect on the rating that is given by the user to the app. For example, Hassan et al. found that responding to a review increases the chances of a user updating their given rating by up to six times compared to not responding. To alleviate the labor burden in replying to the bulk of user reviews, developers usually adopt a template-based strategy where the templates can express appreciation for using the app or mention the company email address for users to follow up. However, reading a large number of user reviews every day is not an easy task for developers. Thus, there is a need for more automation to help developers respond to user reviews. Addressing the aforementioned need, in this work we propose a novel approach RRGen that automatically generates review responses by learning knowledge relations between reviews and their responses. RRGen explicitly incorporates review attributes, such as user rating and review length, and learns the relations between reviews and corresponding responses in a supervised way from the available training data. Experiments on 58 apps and 309,246 review-response pairs highlight that RRGen outperforms the baselines by at least 67.4% in terms of BLEU-4 (an accuracy measure that is widely used to evaluate dialogue response generation systems). Qualitative analysis also confirms the effectiveness of RRGen in generating relevant and accurate responses.

What Changed Your Mind: The Roles of Dynamic Topics and Discourse in Argumentation Process

In our world with full of uncertainty, debates and argumentation contribute to the progress of science and society. Despite of the increasing attention to characterize human arguments, most progress made so far focus on the debate outcome, largely ignoring the dynamic patterns in argumentation processes. This paper presents a study that automatically analyzes the key factors in argument persuasiveness, beyond simply predicting who will persuade whom. Specifically, we propose a novel neural model that is able to dynamically track the changes of latent topics and discourse in argumentative conversations, allowing the investigation of their roles in influencing the outcomes of persuasion. Extensive experiments have been conducted on argumentative conversations on both social media and supreme court. The results show that our model outperforms state-of-the-art models in identifying persuasive arguments via explicitly exploring dynamic factors of topic and discourse. We further analyze the effects of topics and discourse on persuasiveness, and find that they are both useful - topics provide concrete evidence while superior discourse styles may bias participants, especially in social media arguments. In addition, we draw some findings from our empirical results, which will help people better engage in future persuasive conversations.