Abstract:Document classification forms the backbone of modern enterprise content management, yet existing benchmarks remain trapped in oversimplified paradigms -- single domain settings with flat label structures -- that bear little resemblance to the hierarchical, multi-modal, and cross-domain nature of real-world business documents. This gap not only misrepresents practical complexity but also stifles progress toward industrially viable document intelligence. To bridge this gap, we construct the first Multi-level, Multi-domain, Multi-modal document classification Benchmark (MMM-Bench). MMM-Bench includes (1) a deeply hierarchical taxonomy spanning five levels that capture the authentic organizational logic of business documentation; and (2) 5,990 real-world multi-modal documents meticulously curated from 12 commercial domains in Alibaba. Each document is manually annotated with a complete hierarchical path by domain experts. We establish comprehensive baselines on MMM-Bench, which consists of open-weight models and API-based models. Through systematic experiments, we identify four fundamental challenges within MMM-Bench and propose corresponding insights. To provide a solid foundation for advancing research in multi-level, multi-domain document classification, we release all of the data and the evaluation toolkit of MMM-Bench at https://github.com/MMMDC-Bench/MMMDC-Bench.
Abstract:Large Multimodal Models (LMMs) have recently shown strong performance on Optical Character Recognition (OCR) tasks, demonstrating their promising capability in document literacy. However, their effectiveness in real-world applications remains underexplored, as existing benchmarks adopt task scopes misaligned with practical applications and assume homogeneous acquisition conditions. To address this gap, we introduce CC-OCR V2, a comprehensive and challenging OCR benchmark tailored to real-world document processing. CC-OCR V2 focuses on practical enterprise document processing tasks and incorporates hard and corner cases that are critical yet underrepresented in prior benchmarks, covering 5 major OCR-centric tracks: text recognition, document parsing, document grounding, key information extraction, and document question answering, comprising 7,093 high-difficulty samples. Extensive experiments on 14 advanced LMMs reveal that current models fall short of real-world application requirements. Even state-of-the-art LMMs exhibit substantial performance degradation across diverse tasks and scenarios. These findings reveal a significant gap between performance on current benchmarks and effectiveness in real-world applications. We release the full dataset and evaluation toolkit at https://github.com/eioss/CC-OCR-V2.
Abstract:Person-Job Fit (PJF) is a critical component for online recruitment. Existing approaches face several challenges, particularly in handling low-quality job descriptions and similar candidate-job pairs, which impair model performance. To address these challenges, this paper proposes a large language model (LLM) based method with two novel techniques: (1) LLM-based data augmentation, which polishes and rewrites low-quality job descriptions by leveraging chain-of-thought (COT) prompts, and (2) category-aware Mixture of Experts (MoE) that assists in identifying similar candidate-job pairs. This MoE module incorporates category embeddings to dynamically assign weights to the experts and learns more distinguishable patterns for similar candidate-job pairs. We perform offline evaluations and online A/B tests on our recruitment platform. Our method relatively surpasses existing methods by 2.40% in AUC and 7.46% in GAUC, and boosts click-through conversion rate (CTCVR) by 19.4% in online tests, saving millions of CNY in external headhunting expenses.
Abstract:Office automation (OA) systems play a crucial role in enterprise operations and management, with access control flow approval (ACFA) being a key component that manages the accessibility of various resources. However, traditional ACFA requires approval from the person in charge at each step, which consumes a significant amount of manpower and time. Its intelligence is a crucial issue that needs to be addressed urgently by all companies. In this paper, we propose a novel relational modeling-driven intelligent approval (RMIA) framework to automate ACFA. Specifically, our RMIA consists of two core modules: (1) The binary relation modeling module aims to characterize the coupling relation between applicants and approvers and provide reliable basic information for ACFA decision-making from a coarse-grained perspective. (2) The ternary relation modeling module utilizes specific resource information as its core, characterizing the complex relations between applicants, resources, and approvers, and thus provides fine-grained gain information for informed decision-making. Then, our RMIA effectively fuses these two kinds of information to form the final decision. Finally, extensive experiments are conducted on two product datasets and an online A/B test to verify the effectiveness of RMIA.
Abstract:Generative listwise reranking leverages global context for superior retrieval but is plagued by intrinsic position bias, where models exhibit structural sensitivity to input order independent of relevance. Existing mitigations present a dilemma: inference-time aggregation incurs prohibitive latency, while training-based methods often fail to eradicate ingrained priors, particularly in compact models. To resolve this dilemma, we propose CapCal (Content-Agnostic Probability Calibration), a training-free framework that mechanically decouples positional bias from ranking decisions. By estimating the bias distribution via content-free placeholders, CapCal rectifies output logits through an entropy-adaptive contrastive mechanism. Evaluations across 10 benchmarks confirm that CapCal achieves superior performance among training-free methods while preserving single-pass efficiency. Notably, it unlocks the latent potential of lightweight models (e.g., 0.6B), delivering absolute NDCG gains exceeding 10 points and outperforming both permutation-based aggregation and data-augmentation baselines.
Abstract:Visual document retrieval aims to retrieve a set of document pages relevant to a query from visually rich collections. Existing methods often employ Vision-Language Models (VLMs) to encode queries and visual pages into a shared embedding space, which is then optimized via contrastive training. However, during visual document representation, localized evidence is usually scattered across complex document layouts, making it difficult for retrieval models to capture crucial cues for effective embedding learning. In this paper, we propose Reasoning-Guided Alignment (ReAlign), a method that enhances visual document retrieval by leveraging the reasoning capability of VLMs to provide fine-grained visual document descriptions as supervision signals for training. Specifically, ReAlign employs a superior VLM to identify query-related regions on a page and then generates a query-aware description grounding the cropped visual regions. The retriever is then trained using these region-focused descriptions to align the semantics between queries and visual documents by encouraging the document ranking distribution induced by the region-focused descriptions to match that induced by the original query. Experiments on diverse visually rich document retrieval benchmarks demonstrate that ReAlign consistently improves visual document retrieval performance on both in-domain and out-of-domain datasets, achieving up to 2% relative improvements. Moreover, the advantages of ReAlign generalize across different VLM backbones by guiding models to better focus their attention on critical visual cues for document representation. All code and datasets are available at https://github.com/NEUIR/ReAlign.
Abstract:Conversion objectives in large-scale recommender systems are sparse, making them difficult to optimize. Generative recommendation (GR) partially alleviates data sparsity by organizing multi-type behaviors into a unified token sequence with shared representations, but conversion signals remain insufficiently modeled. While recent behavior-aware GR models encode behavior types and employ behavior-aware attention to highlight decision-related intermediate behaviors, they still rely on standard attention over the full history and provide no additional supervision for conversions, leaving conversion sparsity largely unresolved. To address these challenges, we propose RCLRec, a reverse curriculum learning-based GR framework for sparse conversion supervision. For each conversion target, RCLRec constructs a short curriculum by selecting a subsequence of conversion-related items from the history in reverse. Their semantic tokens are fed to the decoder as a prefix, together with the target conversion tokens, under a joint generation objective. This design provides additional instance-specific intermediate supervision, alleviating conversion sparsity and focusing the model on the user's critical decision process. We further introduce a curriculum quality-aware loss to ensure that the selected curricula are informative for conversion prediction. Experiments on offline datasets and an online A/B test show that RCLRec achieves superior performance, with +2.09% advertising revenue and +1.86% orders in online deployment.
Abstract:Integrating Chain-of-Thought (CoT) reasoning into Semantic ID-based recommendation foundation models (such as OpenOneRec) often paradoxically degrades recommendation performance. We identify the root cause as textual inertia from the General Subspace, where verbose reasoning dominates inference and causes the model to neglect critical Semantic ID. To address this, we propose a training-free Inference-Time Subspace Alignment framework. By compressing reasoning chains and applying bias-subtracted contrastive decoding, our approach mitigates ungrounded textual drift. Experiments show this effectively calibrates inference, allowing foundation models to leverage reasoning without sacrificing ID-grounded accuracy.
Abstract:Key Information Extraction (KIE) from real-world documents remains challenging due to substantial variations in layout structures, visual quality, and task-specific information requirements. Recent Large Multimodal Models (LMMs) have shown promising potential for performing end-to-end KIE directly from document images. To enable a comprehensive and systematic evaluation across realistic and diverse application scenarios, we introduce UNIKIE-BENCH, a unified benchmark designed to rigorously evaluate the KIE capabilities of LMMs. UNIKIE-BENCH consists of two complementary tracks: a constrained-category KIE track with scenario-predefined schemas that reflect practical application needs, and an open-category KIE track that extracts any key information that is explicitly present in the document. Experiments on 15 state-of-the-art LMMs reveal substantial performance degradation under diverse schema definitions, long-tail key fields, and complex layouts, along with pronounced performance disparities across different document types and scenarios. These findings underscore persistent challenges in grounding accuracy and layout-aware reasoning for LMM-based KIE. All codes and datasets are available at https://github.com/NEUIR/UNIKIE-BENCH.
Abstract:Equipping Large Language Models (LLMs) with external tools enables them to solve complex real-world problems. However, the robustness of existing methods remains a critical challenge when confronting novel or evolving tools. Existing trajectory-centric paradigms primarily rely on memorizing static solution paths during training, which limits the ability of LLMs to generalize tool usage to newly introduced or previously unseen tools. In this paper, we propose ToolMaster, a framework that shifts tool use from imitating golden tool-calling trajectories to actively learning tool usage through interaction with the environment. To optimize LLMs for tool planning and invocation, ToolMaster adopts a trial-and-execution paradigm, which trains LLMs to first imitate teacher-generated trajectories containing explicit tool trials and self-correction, followed by reinforcement learning to coordinate the trial and execution phases jointly. This process enables agents to autonomously explore correct tool usage by actively interacting with environments and forming experiential knowledge that benefits tool execution. Experimental results demonstrate that ToolMaster significantly outperforms existing baselines in terms of generalization and robustness across unseen or unfamiliar tools. All code and data are available at https://github.com/NEUIR/ToolMaster.