Nissist: An Incident Mitigation Copilot based on Troubleshooting Guides

Effective incident management is pivotal for the smooth operation of enterprises-level cloud services. In order to expedite incident mitigation, service teams compile troubleshooting knowledge into Troubleshooting Guides (TSGs) accessible to on-call engineers (OCEs). While automated pipelines are enabled to resolve the most frequent and easy incidents, there still exist complex incidents that require OCEs' intervention. However, TSGs are often unstructured and incomplete, which requires manual interpretation by OCEs, leading to on-call fatigue and decreased productivity, especially among new-hire OCEs. In this work, we propose Nissist which leverages TSGs and incident mitigation histories to provide proactive suggestions, reducing human intervention. Leveraging Large Language Models (LLM), Nissist extracts insights from unstructured TSGs and historical incident mitigation discussions, forming a comprehensive knowledge base. Its multi-agent system design enhances proficiency in precisely discerning user queries, retrieving relevant information, and delivering systematic plans consecutively. Through our user case and experiment, we demonstrate that Nissist significant reduce Time to Mitigate (TTM) in incident mitigation, alleviating operational burdens on OCEs and improving service reliability. Our demo is available at https://aka.ms/nissist_demo.

UFO: A UI-Focused Agent for Windows OS Interaction

We introduce UFO, an innovative UI-Focused agent to fulfill user requests tailored to applications on Windows OS, harnessing the capabilities of GPT-Vision. UFO employs a dual-agent framework to meticulously observe and analyze the graphical user interface (GUI) and control information of Windows applications. This enables the agent to seamlessly navigate and operate within individual applications and across them to fulfill user requests, even when spanning multiple applications. The framework incorporates a control interaction module, facilitating action grounding without human intervention and enabling fully automated execution. Consequently, UFO transforms arduous and time-consuming processes into simple tasks achievable solely through natural language commands. We conducted testing of UFO across 9 popular Windows applications, encompassing a variety of scenarios reflective of users' daily usage. The results, derived from both quantitative metrics and real-case studies, underscore the superior effectiveness of UFO in fulfilling user requests. To the best of our knowledge, UFO stands as the first UI agent specifically tailored for task completion within the Windows OS environment. The open-source code for UFO is available on https://github.com/microsoft/UFO.

Automated Root Causing of Cloud Incidents using In-Context Learning with GPT-4

Root Cause Analysis (RCA) plays a pivotal role in the incident diagnosis process for cloud services, requiring on-call engineers to identify the primary issues and implement corrective actions to prevent future recurrences. Improving the incident RCA process is vital for minimizing service downtime, customer impact and manual toil. Recent advances in artificial intelligence have introduced state-of-the-art Large Language Models (LLMs) like GPT-4, which have proven effective in tackling various AIOps problems, ranging from code authoring to incident management. Nonetheless, the GPT-4 model's immense size presents challenges when trying to fine-tune it on user data because of the significant GPU resource demand and the necessity for continuous model fine-tuning with the emergence of new data. To address the high cost of fine-tuning LLM, we propose an in-context learning approach for automated root causing, which eliminates the need for fine-tuning. We conduct extensive study over 100,000 production incidents, comparing several large language models using multiple metrics. The results reveal that our in-context learning approach outperforms the previous fine-tuned large language models such as GPT-3 by an average of 24.8\% across all metrics, with an impressive 49.7\% improvement over the zero-shot model. Moreover, human evaluation involving actual incident owners demonstrates its superiority over the fine-tuned model, achieving a 43.5\% improvement in correctness and an 8.7\% enhancement in readability. The impressive results demonstrate the viability of utilizing a vanilla GPT model for the RCA task, thereby avoiding the high computational and maintenance costs associated with a fine-tuned model.

Xpert: Empowering Incident Management with Query Recommendations via Large Language Models

Large-scale cloud systems play a pivotal role in modern IT infrastructure. However, incidents occurring within these systems can lead to service disruptions and adversely affect user experience. To swiftly resolve such incidents, on-call engineers depend on crafting domain-specific language (DSL) queries to analyze telemetry data. However, writing these queries can be challenging and time-consuming. This paper presents a thorough empirical study on the utilization of queries of KQL, a DSL employed for incident management in a large-scale cloud management system at Microsoft. The findings obtained underscore the importance and viability of KQL queries recommendation to enhance incident management. Building upon these valuable insights, we introduce Xpert, an end-to-end machine learning framework that automates KQL recommendation process. By leveraging historical incident data and large language models, Xpert generates customized KQL queries tailored to new incidents. Furthermore, Xpert incorporates a novel performance metric called Xcore, enabling a thorough evaluation of query quality from three comprehensive perspectives. We conduct extensive evaluations of Xpert, demonstrating its effectiveness in offline settings. Notably, we deploy Xpert in the real production environment of a large-scale incident management system in Microsoft, validating its efficiency in supporting incident management. To the best of our knowledge, this paper represents the first empirical study of its kind, and Xpert stands as a pioneering DSL query recommendation framework designed for incident management.

TaskWeaver: A Code-First Agent Framework

Large Language Models (LLMs) have shown impressive abilities in natural language understanding and generation, leading to their use in applications such as chatbots and virtual assistants. However, existing LLM frameworks face limitations in handling domain-specific data analytics tasks with rich data structures. Moreover, they struggle with flexibility to meet diverse user requirements. To address these issues, TaskWeaver is proposed as a code-first framework for building LLM-powered autonomous agents. It converts user requests into executable code and treats user-defined plugins as callable functions. TaskWeaver provides support for rich data structures, flexible plugin usage, and dynamic plugin selection, and leverages LLM coding capabilities for complex logic. It also incorporates domain-specific knowledge through examples and ensures the secure execution of generated code. TaskWeaver offers a powerful and flexible framework for creating intelligent conversational agents that can handle complex tasks and adapt to domain-specific scenarios. The code is open-sourced at https://github.com/microsoft/TaskWeaver/.

E-MLB: Multilevel Benchmark for Event-Based Camera Denoising

Event cameras, such as dynamic vision sensors (DVS), are biologically inspired vision sensors that have advanced over conventional cameras in high dynamic range, low latency and low power consumption, showing great application potential in many fields. Event cameras are more sensitive to junction leakage current and photocurrent as they output differential signals, losing the smoothing function of the integral imaging process in the RGB camera. The logarithmic conversion further amplifies noise, especially in low-contrast conditions. Recently, researchers proposed a series of datasets and evaluation metrics but limitations remain: 1) the existing datasets are small in scale and insufficient in noise diversity, which cannot reflect the authentic working environments of event cameras; and 2) the existing denoising evaluation metrics are mostly referenced evaluation metrics, relying on APS information or manual annotation. To address the above issues, we construct a large-scale event denoising dataset (multilevel benchmark for event denoising, E-MLB) for the first time, which consists of 100 scenes, each with four noise levels, that is 12 times larger than the largest existing denoising dataset. We also propose the first nonreference event denoising metric, the event structural ratio (ESR), which measures the structural intensity of given events. ESR is inspired by the contrast metric, but is independent of the number of events and projection direction. Based on the proposed benchmark and ESR, we evaluate the most representative denoising algorithms, including classic and SOTA, and provide denoising baselines under various scenes and noise levels. The corresponding results and codes are available at https://github.com/KugaMaxx/cuke-emlb.

Self-Supervised Audio-and-Text Pre-training with Extremely Low-Resource Parallel Data

Multimodal pre-training for audio-and-text has recently been proved to be effective and has significantly improved the performance of many downstream speech understanding tasks. However, these state-of-the-art pre-training audio-text models work well only when provided with large amount of parallel audio-and-text data, which brings challenges on many languages that are rich in unimodal corpora but scarce of parallel cross-modal corpus. In this paper, we investigate whether it is possible to pre-train an audio-text multimodal model with extremely low-resource parallel data and extra non-parallel unimodal data. Our pre-training framework consists of the following components: (1) Intra-modal Denoising Auto-Encoding (IDAE), which is able to reconstruct input text (audio) representations from a noisy version of itself. (2) Cross-modal Denoising Auto-Encoding (CDAE), which is pre-trained to reconstruct the input text (audio), given both a noisy version of the input text (audio) and the corresponding translated noisy audio features (text embeddings). (3) Iterative Denoising Process (IDP), which iteratively translates raw audio (text) and the corresponding text embeddings (audio features) translated from previous iteration into the new less-noisy text embeddings (audio features). We adapt a dual cross-modal Transformer as our backbone model which consists of two unimodal encoders for IDAE and two cross-modal encoders for CDAE and IDP. Our method achieves comparable performance on multiple downstream speech understanding tasks compared with the model pre-trained on fully parallel data, demonstrating the great potential of the proposed method. Our code is available at: \url{https://github.com/KarlYuKang/Low-Resource-Multimodal-Pre-training}.

Phrase-Based Affordance Detection via Cyclic Bilateral Interaction

Affordance detection, which refers to perceiving objects with potential action possibilities in images, is a challenging task since the possible affordance depends on the person's purpose in real-world application scenarios. The existing works mainly extract the inherent human-object dependencies from image/video to accommodate affordance properties that change dynamically. In this paper, we explore to perceive affordance from a vision-language perspective and consider the challenging phrase-based affordance detection problem,i.e., given a set of phrases describing the action purposes, all the object regions in a scene with the same affordance should be detected. To this end, we propose a cyclic bilateral consistency enhancement network (CBCE-Net) to align language and vision features progressively. Specifically, the presented CBCE-Net consists of a mutual guided vision-language module that updates the common features of vision and language in a progressive manner, and a cyclic interaction module (CIM) that facilitates the perception of possible interaction with objects in a cyclic manner. In addition, we extend the public Purpose-driven Affordance Dataset (PAD) by annotating affordance categories with short phrases. The contrastive experimental results demonstrate the superiority of our method over nine typical methods from four relevant fields in terms of both objective metrics and visual quality. The related code and dataset will be released at \url{https://github.com/lulsheng/CBCE-Net}.