Answering Ambiguous Questions via Iterative Prompting

In open-domain question answering, due to the ambiguity of questions, multiple plausible answers may exist. To provide feasible answers to an ambiguous question, one approach is to directly predict all valid answers, but this can struggle with balancing relevance and diversity. An alternative is to gather candidate answers and aggregate them, but this method can be computationally costly and may neglect dependencies among answers. In this paper, we present AmbigPrompt to address the imperfections of existing approaches to answering ambiguous questions. Specifically, we integrate an answering model with a prompting model in an iterative manner. The prompting model adaptively tracks the reading process and progressively triggers the answering model to compose distinct and relevant answers. Additionally, we develop a task-specific post-pretraining approach for both the answering model and the prompting model, which greatly improves the performance of our framework. Empirical studies on two commonly-used open benchmarks show that AmbigPrompt achieves state-of-the-art or competitive results while using less memory and having a lower inference latency than competing approaches. Additionally, AmbigPrompt also performs well in low-resource settings. The code are available at: https://github.com/sunnweiwei/AmbigPrompt.

Towards Explainable Conversational Recommender Systems

Explanations in conventional recommender systems have demonstrated benefits in helping the user understand the rationality of the recommendations and improving the system's efficiency, transparency, and trustworthiness. In the conversational environment, multiple contextualized explanations need to be generated, which poses further challenges for explanations. To better measure explainability in conversational recommender systems (CRS), we propose ten evaluation perspectives based on concepts from conventional recommender systems together with the characteristics of CRS. We assess five existing CRS benchmark datasets using these metrics and observe the necessity of improving the explanation quality of CRS. To achieve this, we conduct manual and automatic approaches to extend these dialogues and construct a new CRS dataset, namely Explainable Recommendation Dialogues (E-ReDial). It includes 756 dialogues with over 2,000 high-quality rewritten explanations. We compare two baseline approaches to perform explanation generation based on E-ReDial. Experimental results suggest that models trained on E-ReDial can significantly improve explainability while introducing knowledge into the models can further improve the performance. GPT-3 in the in-context learning setting can generate more realistic and diverse movie descriptions. In contrast, T5 training on E-ReDial can better generate clear reasons for recommendations based on user preferences. E-ReDial is available at https://github.com/Superbooming/E-ReDial.

UMSE: Unified Multi-scenario Summarization Evaluation

Summarization quality evaluation is a non-trivial task in text summarization. Contemporary methods can be mainly categorized into two scenarios: (1) reference-based: evaluating with human-labeled reference summary; (2) reference-free: evaluating the summary consistency of the document. Recent studies mainly focus on one of these scenarios and explore training neural models built on PLMs to align with human criteria. However, the models from different scenarios are optimized individually, which may result in sub-optimal performance since they neglect the shared knowledge across different scenarios. Besides, designing individual models for each scenario caused inconvenience to the user. Inspired by this, we propose Unified Multi-scenario Summarization Evaluation Model (UMSE). More specifically, we propose a perturbed prefix tuning method to share cross-scenario knowledge between scenarios and use a self-supervised training paradigm to optimize the model without extra human labeling. Our UMSE is the first unified summarization evaluation framework engaged with the ability to be used in three evaluation scenarios. Experimental results across three typical scenarios on the benchmark dataset SummEval indicate that our UMSE can achieve comparable performance with several existing strong methods which are specifically designed for each scenario.

Iteratively Learning Representations for Unseen Entities with Inter-Rule Correlations

Recent work on knowledge graph completion (KGC) focused on learning embeddings of entities and relations in knowledge graphs. These embedding methods require that all test entities are observed at training time, resulting in a time-consuming retraining process for out-of-knowledge-graph (OOKG) entities. To address this issue, current inductive knowledge embedding methods employ graph neural networks (GNNs) to represent unseen entities by aggregating information of known neighbors. They face three important challenges: (i) data sparsity, (ii) the presence of complex patterns in knowledge graphs (e.g., inter-rule correlations), and (iii) the presence of interactions among rule mining, rule inference, and embedding. In this paper, we propose a virtual neighbor network with inter-rule correlations (VNC) that consists of three stages: (i) rule mining, (ii) rule inference, and (iii) embedding. In the rule mining process, to identify complex patterns in knowledge graphs, both logic rules and inter-rule correlations are extracted from knowledge graphs based on operations over relation embeddings. To reduce data sparsity, virtual neighbors for OOKG entities are predicted and assigned soft labels by optimizing a rule-constrained problem. We also devise an iterative framework to capture the underlying relations between rule learning and embedding learning. In our experiments, results on both link prediction and triple classification tasks show that the proposed VNC framework achieves state-of-the-art performance on four widely-used knowledge graphs. Further analysis reveals that VNC is robust to the proportion of unseen entities and effectively mitigates data sparsity.

Improving Implicit Feedback-Based Recommendation through Multi-Behavior Alignment

Recommender systems that learn from implicit feedback often use large volumes of a single type of implicit user feedback, such as clicks, to enhance the prediction of sparse target behavior such as purchases. Using multiple types of implicit user feedback for such target behavior prediction purposes is still an open question. Existing studies that attempted to learn from multiple types of user behavior often fail to: (i) learn universal and accurate user preferences from different behavioral data distributions, and (ii) overcome the noise and bias in observed implicit user feedback. To address the above problems, we propose multi-behavior alignment (MBA), a novel recommendation framework that learns from implicit feedback by using multiple types of behavioral data. We conjecture that multiple types of behavior from the same user (e.g., clicks and purchases) should reflect similar preferences of that user. To this end, we regard the underlying universal user preferences as a latent variable. The variable is inferred by maximizing the likelihood of multiple observed behavioral data distributions and, at the same time, minimizing the Kullback-Leibler divergence (KL-divergence) between user models learned from auxiliary behavior (such as clicks or views) and the target behavior separately. MBA infers universal user preferences from multi-behavior data and performs data denoising to enable effective knowledge transfer. We conduct experiments on three datasets, including a dataset collected from an operational e-commerce platform. Empirical results demonstrate the effectiveness of our proposed method in utilizing multiple types of behavioral data to enhance the prediction of the target behavior.

Learning to Tokenize for Generative Retrieval

Conventional document retrieval techniques are mainly based on the index-retrieve paradigm. It is challenging to optimize pipelines based on this paradigm in an end-to-end manner. As an alternative, generative retrieval represents documents as identifiers (docid) and retrieves documents by generating docids, enabling end-to-end modeling of document retrieval tasks. However, it is an open question how one should define the document identifiers. Current approaches to the task of defining document identifiers rely on fixed rule-based docids, such as the title of a document or the result of clustering BERT embeddings, which often fail to capture the complete semantic information of a document. We propose GenRet, a document tokenization learning method to address the challenge of defining document identifiers for generative retrieval. GenRet learns to tokenize documents into short discrete representations (i.e., docids) via a discrete auto-encoding approach. Three components are included in GenRet: (i) a tokenization model that produces docids for documents; (ii) a reconstruction model that learns to reconstruct a document based on a docid; and (iii) a sequence-to-sequence retrieval model that generates relevant document identifiers directly for a designated query. By using an auto-encoding framework, GenRet learns semantic docids in a fully end-to-end manner. We also develop a progressive training scheme to capture the autoregressive nature of docids and to stabilize training. We conduct experiments on the NQ320K, MS MARCO, and BEIR datasets to assess the effectiveness of GenRet. GenRet establishes the new state-of-the-art on the NQ320K dataset. Especially, compared to generative retrieval baselines, GenRet can achieve significant improvements on the unseen documents. GenRet also outperforms comparable baselines on MS MARCO and BEIR, demonstrating the method's generalizability.

A Self-Correcting Sequential Recommender

Sequential recommendations aim to capture users' preferences from their historical interactions so as to predict the next item that they will interact with. Sequential recommendation methods usually assume that all items in a user's historical interactions reflect her/his preferences and transition patterns between items. However, real-world interaction data is imperfect in that (i) users might erroneously click on items, i.e., so-called misclicks on irrelevant items, and (ii) users might miss items, i.e., unexposed relevant items due to inaccurate recommendations. To tackle the two issues listed above, we propose STEAM, a Self-correcTing sEquentiAl recoMmender. STEAM first corrects an input item sequence by adjusting the misclicked and/or missed items. It then uses the corrected item sequence to train a recommender and make the next item prediction.We design an item-wise corrector that can adaptively select one type of operation for each item in the sequence. The operation types are 'keep', 'delete' and 'insert.' In order to train the item-wise corrector without requiring additional labeling, we design two self-supervised learning mechanisms: (i) deletion correction (i.e., deleting randomly inserted items), and (ii) insertion correction (i.e., predicting randomly deleted items). We integrate the corrector with the recommender by sharing the encoder and by training them jointly. We conduct extensive experiments on three real-world datasets and the experimental results demonstrate that STEAM outperforms state-of-the-art sequential recommendation baselines. Our in-depth analyses confirm that STEAM benefits from learning to correct the raw item sequences.

Modeling Sequential Recommendation as Missing Information Imputation

Side information is being used extensively to improve the effectiveness of sequential recommendation models. It is said to help capture the transition patterns among items. Most previous work on sequential recommendation that uses side information models item IDs and side information separately. This can only model part of relations between items and their side information. Moreover, in real-world systems, not all values of item feature fields are available. This hurts the performance of models that rely on side information. Existing methods tend to neglect the context of missing item feature fields, and fill them with generic or special values, e.g., unknown, which might lead to sub-optimal performance. To address the limitation of sequential recommenders with side information, we define a way to fuse side information and alleviate the problem of missing side information by proposing a unified task, namely the missing information imputation (MII), which randomly masks some feature fields in a given sequence of items, including item IDs, and then forces a predictive model to recover them. By considering the next item as a missing feature field, sequential recommendation can be formulated as a special case of MII. We propose a sequential recommendation model, called missing information imputation recommender (MIIR), that builds on the idea of MII and simultaneously imputes missing item feature values and predicts the next item. We devise a dense fusion self-attention (DFSA) for MIIR to capture all pairwise relations between items and their side information. Empirical studies on three benchmark datasets demonstrate that MIIR, supervised by MII, achieves a significantly better sequential recommendation performance than state-of-the-art baselines.

Variational Reasoning over Incomplete Knowledge Graphs for Conversational Recommendation

Conversational recommender systems (CRSs) often utilize external knowledge graphs (KGs) to introduce rich semantic information and recommend relevant items through natural language dialogues. However, original KGs employed in existing CRSs are often incomplete and sparse, which limits the reasoning capability in recommendation. Moreover, only few of existing studies exploit the dialogue context to dynamically refine knowledge from KGs for better recommendation. To address the above issues, we propose the Variational Reasoning over Incomplete KGs Conversational Recommender (VRICR). Our key idea is to incorporate the large dialogue corpus naturally accompanied with CRSs to enhance the incomplete KGs; and perform dynamic knowledge reasoning conditioned on the dialogue context. Specifically, we denote the dialogue-specific subgraphs of KGs as latent variables with categorical priors for adaptive knowledge graphs refactor. We propose a variational Bayesian method to approximate posterior distributions over dialogue-specific subgraphs, which not only leverages the dialogue corpus for restructuring missing entity relations but also dynamically selects knowledge based on the dialogue context. Finally, we infuse the dialogue-specific subgraphs to decode the recommendation and responses. We conduct experiments on two benchmark CRSs datasets. Experimental results confirm the effectiveness of our proposed method.

On the User Behavior Leakage from Recommender Exposure

Modern recommender systems are trained to predict users potential future interactions from users historical behavior data. During the interaction process, despite the data coming from the user side recommender systems also generate exposure data to provide users with personalized recommendation slates. Compared with the sparse user behavior data, the system exposure data is much larger in volume since only very few exposed items would be clicked by the user. Besides, the users historical behavior data is privacy sensitive and is commonly protected with careful access authorization. However, the large volume of recommender exposure data usually receives less attention and could be accessed within a relatively larger scope of various information seekers. In this paper, we investigate the problem of user behavior leakage in recommender systems. We show that the privacy sensitive user past behavior data can be inferred through the modeling of system exposure. Besides, one can infer which items the user have clicked just from the observation of current system exposure for this user. Given the fact that system exposure data could be widely accessed from a relatively larger scope, we believe that the user past behavior privacy has a high risk of leakage in recommender systems. More precisely, we conduct an attack model whose input is the current recommended item slate (i.e., system exposure) for the user while the output is the user's historical behavior. Experimental results on two real-world datasets indicate a great danger of user behavior leakage. To address the risk, we propose a two-stage privacy-protection mechanism which firstly selects a subset of items from the exposure slate and then replaces the selected items with uniform or popularity-based exposure. Experimental evaluation reveals a trade-off effect between the recommendation accuracy and the privacy disclosure risk.