Learning from Online User Feedback for Shopping Agents

Large language model-based shopping agents are increasingly deployed in real-world e-commerce platforms, generating massive amounts of user interaction logs that provide valuable supervision for improving these agents. However, existing approaches primarily rely on offline training signals, such as user-item interactions or synthetic preference data, while largely overlooking the rich supervision contained in users' natural conversational feedback. Moreover, the available online feedback is heterogeneous, sparse, and noisy, making it difficult to transform into reliable learning signals automatically. To address these challenges, we propose LOFA, a framework that enables shopping agents to learn directly from real online interaction logs without human annotation. LOFA combines reinforcement learning over verifiable purchase outcomes with feedback-aware on-policy distillation, which identifies users'in-dialogue directives and converts them into dense token-level supervision. These complementary objectives capture both collaborative behavioral patterns and user-specific preferences. Extensive experiments on real-world e-commerce logs demonstrate that LOFA consistently improves recommendation quality, response helpfulness, and user-satisfaction alignment over strong baselines, highlighting the effectiveness of learning shopping agents from real online user feedback.

ComboShoppingBench: Evaluating LLM Agents for Budget-Constrained Basket Shopping with Coupons

Real-world shopping often requires constructing a basket of complementary items rather than retrieving a single product. Such combo-shopping tasks arise in device setup, meal preparation, event planning, and group takeout ordering, requiring joint reasoning about item compatibility, availability, store-level requirements, delivery fees, coupons, and budgets. Evaluation is challenging because multiple baskets may satisfy the same request, making exact-match metrics unsuitable, whereas semantic evaluation alone cannot detect infeasible orders, invalid coupon combinations, or incorrect payments. We introduce ComboShoppingBench, an agentic shopping benchmark for open-ended yet verifiable basket construction in a simulated commerce and takeout environment. During task synthesis, an exploration agent constructs a feasible and semantically coherent basket of purchasable products; this witness guides the generation of coupons, budget constraints, user queries, and aligned evaluation rubrics. During evaluation, LLM judges assess semantic satisfaction, response quality, and claim faithfulness, while deterministic validation checks product-ID validity, budget compliance, and coupon optimality. Experiments with diverse LLM agents demonstrate that even strong agents struggle on ComboShoppingBench, highlighting substantial room for improvement in reliable, constraint-aware combo shopping.

Oxygen-TryOn: Fashion-Native Foundation Model for Any-item Virtual Try-On

We present Oxygen-TryOn, a unified foundation model for any-item virtual try-on. Rather than repurposing a general-purpose image editor, Oxygen-TryOn is fashion-native, built for try-on through a dedicated data engine and try-on-specific training. Given one or more reference items (clean product shots or in-the-wild worn-on photos) and a single target subject image, it synthesizes a photorealistic image of the subject wearing the items across virtually any fashion category. Prior systems handle a single garment category in a studio setting, and recent multi-reference methods remain garment-centric; in contrast, Oxygen-TryOn supports diverse items and scenarios, including full- and half-body views, a variable number of references, and free multi-item composition, while faithfully preserving both subject identity and item appearance. Instead of mask-based inpainting, we reformulate try-on as a multi-reference, understanding-driven generation task. We build a data engine that collects, manufactures, annotates, and filters high-quality try-on data at scale, and design a three-stage recipe of continued pre-training (CPT), supervised fine-tuning (SFT), and reinforcement learning (RL). The RL stage uses a hybrid reward combining an in-house try-on reward model with a proprietary, rubric-guided general-purpose model, jointly supervising fine-grained consistency and instruction-level quality. It also follows general editing instructions (e.g., pose changes) in the same pass. Across public benchmarks and our in-house Oxygen-TryOn Bench, it achieves state-of-the-art consistency and realism on single-item try-on and leads on multi-item try-on, matching or surpassing both leading proprietary systems (Nano Banana Pro, GPT-Image-2, Seedream5 Lite) and open-source models (FLUX.2).

SkillCoach: Self-Evolving Rubrics for Evaluating and Enhancing Agentic Skill-Use

Skills are becoming a reusable operational layer for LLM agents, encoding SOPs, domain rules, tool workflows, scripts, and validation routines. In realistic skill repositories, overlapping skills make reliable skill-use difficult. Final verifier success is too coarse for both evaluation and training, since an agent may pass through trial and error while selecting distractor skills, skipping required steps, composing workflows incorrectly or omitting final checks. We introduce SkillCoach, a self-evolving rubric framework for evaluating and enhancing agentic skill-use. SkillCoach derives skill-grounded process rubrics from real rollouts and evaluates trajectories along four dimensions: skill selection, skill following, skill composition, and skill-grounded reflection. It keeps the external verifier as a separate outcome signal, allowing process quality to be distinguished from accidental task success. The evolved rubrics further serve as process supervision for selecting high-quality training trajectories. Experiments show that evolved rubrics substantially improve evaluation quality, expose failures hidden by final accuracy, and provide stronger supervision signals than outcome-only filtering for enhancing agentic skill-use.

MA4DIV: Multi-Agent Reinforcement Learning for Search Result Diversification

The objective of search result diversification (SRD) is to ensure that selected documents cover as many different subtopics as possible. Existing methods primarily utilize a paradigm of "greedy selection", i.e., selecting one document with the highest diversity score at a time. These approaches tend to be inefficient and are easily trapped in a suboptimal state. In addition, some other methods aim to approximately optimize the diversity metric, such as $\alpha$-NDCG, but the results still remain suboptimal. To address these challenges, we introduce Multi-Agent reinforcement learning (MARL) for search result DIVersity, which called MA4DIV. In this approach, each document is an agent and the search result diversification is modeled as a cooperative task among multiple agents. This approach allows for directly optimizing the diversity metrics, such as $\alpha$-NDCG, while achieving high training efficiency. We conducted preliminary experiments on public TREC datasets to demonstrate the effectiveness and potential of MA4DIV. Considering the limited number of queries in public TREC datasets, we construct a large-scale dataset from industry sources and show that MA4DIV achieves substantial improvements in both effectiveness and efficiency than existing baselines on a industrial scale dataset.

Pretrained Language Model based Web Search Ranking: From Relevance to Satisfaction

Search engine plays a crucial role in satisfying users' diverse information needs. Recently, Pretrained Language Models (PLMs) based text ranking models have achieved huge success in web search. However, many state-of-the-art text ranking approaches only focus on core relevance while ignoring other dimensions that contribute to user satisfaction, e.g., document quality, recency, authority, etc. In this work, we focus on ranking user satisfaction rather than relevance in web search, and propose a PLM-based framework, namely SAT-Ranker, which comprehensively models different dimensions of user satisfaction in a unified manner. In particular, we leverage the capacities of PLMs on both textual and numerical inputs, and apply a multi-field input that modularizes each dimension of user satisfaction as an input field. Overall, SAT-Ranker is an effective, extensible, and data-centric framework that has huge potential for industrial applications. On rigorous offline and online experiments, SAT-Ranker obtains remarkable gains on various evaluation sets targeting different dimensions of user satisfaction. It is now fully deployed online to improve the usability of our search engine.

PILE: Pairwise Iterative Logits Ensemble for Multi-Teacher Labeled Distillation

Pre-trained language models have become a crucial part of ranking systems and achieved very impressive effects recently. To maintain high performance while keeping efficient computations, knowledge distillation is widely used. In this paper, we focus on two key questions in knowledge distillation for ranking models: 1) how to ensemble knowledge from multi-teacher; 2) how to utilize the label information of data in the distillation process. We propose a unified algorithm called Pairwise Iterative Logits Ensemble (PILE) to tackle these two questions simultaneously. PILE ensembles multi-teacher logits supervised by label information in an iterative way and achieved competitive performance in both offline and online experiments. The proposed method has been deployed in a real-world commercial search system.

CPS-MEBR: Click Feedback-Aware Web Page Summarization for Multi-Embedding-Based Retrieval

Embedding-based retrieval (EBR) is a technique to use embeddings to represent query and document, and then convert the retrieval problem into a nearest neighbor search problem in the embedding space. Some previous works have mainly focused on representing the web page with a single embedding, but in real web search scenarios, it is difficult to represent all the information of a long and complex structured web page as a single embedding. To address this issue, we design a click feedback-aware web page summarization for multi-embedding-based retrieval (CPS-MEBR) framework which is able to generate multiple embeddings for web pages to match different potential queries. Specifically, we use the click data of users in search logs to train a summary model to extract those sentences in web pages that are frequently clicked by users, which are more likely to answer those potential queries. Meanwhile, we introduce sentence-level semantic interaction to design a multi-embedding-based retrieval (MEBR) model, which can generate multiple embeddings to deal with different potential queries by using frequently clicked sentences in web pages. Offline experiments show that it can perform high quality candidate retrieval compared to single-embedding-based retrieval (SEBR) model.

Approximated Doubly Robust Search Relevance Estimation

Extracting query-document relevance from the sparse, biased clickthrough log is among the most fundamental tasks in the web search system. Prior art mainly learns a relevance judgment model with semantic features of the query and document and ignores directly counterfactual relevance evaluation from the clicking log. Though the learned semantic matching models can provide relevance signals for tail queries as long as the semantic feature is available. However, such a paradigm lacks the capability to introspectively adjust the biased relevance estimation whenever it conflicts with massive implicit user feedback. The counterfactual evaluation methods, on the contrary, ensure unbiased relevance estimation with sufficient click information. However, they suffer from the sparse or even missing clicks caused by the long-tailed query distribution. In this paper, we propose to unify the counterfactual evaluating and learning approaches for unbiased relevance estimation on search queries with various popularities. Specifically, we theoretically develop a doubly robust estimator with low bias and variance, which intentionally combines the benefits of existing relevance evaluating and learning approaches. We further instantiate the proposed unbiased relevance estimation framework in Baidu search, with comprehensive practical solutions designed regarding the data pipeline for click behavior tracking and online relevance estimation with an approximated deep neural network. Finally, we present extensive empirical evaluations to verify the effectiveness of our proposed framework, finding that it is robust in practice and manages to improve online ranking performance substantially.