Model-as-a-Service (MaaS): A Survey

Due to the increased number of parameters and data in the pre-trained model exceeding a certain level, a foundation model (e.g., a large language model) can significantly improve downstream task performance and emerge with some novel special abilities (e.g., deep learning, complex reasoning, and human alignment) that were not present before. Foundation models are a form of generative artificial intelligence (GenAI), and Model-as-a-Service (MaaS) has emerged as a groundbreaking paradigm that revolutionizes the deployment and utilization of GenAI models. MaaS represents a paradigm shift in how we use AI technologies and provides a scalable and accessible solution for developers and users to leverage pre-trained AI models without the need for extensive infrastructure or expertise in model training. In this paper, the introduction aims to provide a comprehensive overview of MaaS, its significance, and its implications for various industries. We provide a brief review of the development history of "X-as-a-Service" based on cloud computing and present the key technologies involved in MaaS. The development of GenAI models will become more democratized and flourish. We also review recent application studies of MaaS. Finally, we highlight several challenges and future issues in this promising area. MaaS is a new deployment and service paradigm for different AI-based models. We hope this review will inspire future research in the field of MaaS.

RDGCN: Reinforced Dependency Graph Convolutional Network for Aspect-based Sentiment Analysis

Aspect-based sentiment analysis (ABSA) is dedicated to forecasting the sentiment polarity of aspect terms within sentences. Employing graph neural networks to capture structural patterns from syntactic dependency parsing has been confirmed as an effective approach for boosting ABSA. In most works, the topology of dependency trees or dependency-based attention coefficients is often loosely regarded as edges between aspects and opinions, which can result in insufficient and ambiguous syntactic utilization. To address these problems, we propose a new reinforced dependency graph convolutional network (RDGCN) that improves the importance calculation of dependencies in both distance and type views. Initially, we propose an importance calculation criterion for the minimum distances over dependency trees. Under the criterion, we design a distance-importance function that leverages reinforcement learning for weight distribution search and dissimilarity control. Since dependency types often do not have explicit syntax like tree distances, we use global attention and mask mechanisms to design type-importance functions. Finally, we merge these weights and implement feature aggregation and classification. Comprehensive experiments on three popular datasets demonstrate the effectiveness of the criterion and importance functions. RDGCN outperforms state-of-the-art GNN-based baselines in all validations.

JPAVE: A Generation and Classification-based Model for Joint Product Attribute Prediction and Value Extraction

Product attribute value extraction is an important task in e-Commerce which can help several downstream applications such as product search and recommendation. Most previous models handle this task using sequence labeling or question answering method which rely on the sequential position information of values in the product text and are vulnerable to data discrepancy between training and testing. This limits their generalization ability to real-world scenario in which each product can have multiple descriptions across various shopping platforms with different composition of text and style. They also have limited zero-shot ability to new values. In this paper, we propose a multi-task learning model with value generation/classification and attribute prediction called JPAVE to predict values without the necessity of position information of values in the text. Furthermore, the copy mechanism in value generator and the value attention module in value classifier help our model address the data discrepancy issue by only focusing on the relevant part of input text and ignoring other information which causes the discrepancy issue such as sentence structure in the text. Besides, two variants of our model are designed for open-world and closed-world scenarios. In addition, copy mechanism introduced in the first variant based on value generation can improve its zero-shot ability for identifying unseen values. Experimental results on a public dataset demonstrate the superiority of our model compared with strong baselines and its generalization ability of predicting new values.

Aspect-based Meeting Transcript Summarization: A Two-Stage Approach with Weak Supervision on Sentence Classification

Aspect-based meeting transcript summarization aims to produce multiple summaries, each focusing on one aspect of content in a meeting transcript. It is challenging as sentences related to different aspects can mingle together, and those relevant to a specific aspect can be scattered throughout the long transcript of a meeting. The traditional summarization methods produce one summary mixing information of all aspects, which cannot deal with the above challenges of aspect-based meeting transcript summarization. In this paper, we propose a two-stage method for aspect-based meeting transcript summarization. To select the input content related to specific aspects, we train a sentence classifier on a dataset constructed from the AMI corpus with pseudo-labeling. Then we merge the sentences selected for a specific aspect as the input for the summarizer to produce the aspect-based summary. Experimental results on the AMI corpus outperform many strong baselines, which verifies the effectiveness of our proposed method.

Equal Opportunity of Coverage in Fair Regression

We study fair machine learning (ML) under predictive uncertainty to enable reliable and trustworthy decision-making. The seminal work of ``equalized coverage'' proposed an uncertainty-aware fairness notion. However, it does not guarantee equal coverage rates across more fine-grained groups (e.g., low-income females) conditioning on the true label and is biased in the assessment of uncertainty. To tackle these limitations, we propose a new uncertainty-aware fairness -- Equal Opportunity of Coverage (EOC) -- that aims to achieve two properties: (1) coverage rates for different groups with similar outcomes are close, and (2) the coverage rate for the entire population remains at a predetermined level. Further, the prediction intervals should be narrow to be informative. We propose Binned Fair Quantile Regression (BFQR), a distribution-free post-processing method to improve EOC with reasonable width for any trained ML models. It first calibrates a hold-out set to bound deviation from EOC, then leverages conformal prediction to maintain EOC on a test set, meanwhile optimizing prediction interval width. Experimental results demonstrate the effectiveness of our method in improving EOC. Our code is publicly available at https://github.com/fangxin-wang/bfqr .

Joint Learning of Local and Global Features for Aspect-based Sentiment Classification

Aspect-based sentiment classification (ASC) aims to judge the sentiment polarity conveyed by the given aspect term in a sentence. The sentiment polarity is not only determined by the local context but also related to the words far away from the given aspect term. Most recent efforts related to the attention-based models can not sufficiently distinguish which words they should pay more attention to in some cases. Meanwhile, graph-based models are coming into ASC to encode syntactic dependency tree information. But these models do not fully leverage syntactic dependency trees as they neglect to incorporate dependency relation tag information into representation learning effectively. In this paper, we address these problems by effectively modeling the local and global features. Firstly, we design a local encoder containing: a Gaussian mask layer and a covariance self-attention layer. The Gaussian mask layer tends to adjust the receptive field around aspect terms adaptively to deemphasize the effects of unrelated words and pay more attention to local information. The covariance self-attention layer can distinguish the attention weights of different words more obviously. Furthermore, we propose a dual-level graph attention network as a global encoder by fully employing dependency tag information to capture long-distance information effectively. Our model achieves state-of-the-art performance on both SemEval 2014 and Twitter datasets.

Probing Explicit and Implicit Gender Bias through LLM Conditional Text Generation

Large Language Models (LLMs) can generate biased and toxic responses. Yet most prior work on LLM gender bias evaluation requires predefined gender-related phrases or gender stereotypes, which are challenging to be comprehensively collected and are limited to explicit bias evaluation. In addition, we believe that instances devoid of gender-related language or explicit stereotypes in inputs can still induce gender bias in LLMs. Thus, in this work, we propose a conditional text generation mechanism without the need for predefined gender phrases and stereotypes. This approach employs three types of inputs generated through three distinct strategies to probe LLMs, aiming to show evidence of explicit and implicit gender biases in LLMs. We also utilize explicit and implicit evaluation metrics to evaluate gender bias in LLMs under different strategies. Our experiments demonstrate that an increased model size does not consistently lead to enhanced fairness and all tested LLMs exhibit explicit and/or implicit gender bias, even when explicit gender stereotypes are absent in the inputs.

Bayes-enhanced Multi-view Attention Networks for Robust POI Recommendation

POI recommendation is practically important to facilitate various Location-Based Social Network services, and has attracted rising research attention recently. Existing works generally assume the available POI check-ins reported by users are the ground-truth depiction of user behaviors. However, in real application scenarios, the check-in data can be rather unreliable due to both subjective and objective causes including positioning error and user privacy concerns, leading to significant negative impacts on the performance of the POI recommendation. To this end, we investigate a novel problem of robust POI recommendation by considering the uncertainty factors of the user check-ins, and proposes a Bayes-enhanced Multi-view Attention Network. Specifically, we construct personal POI transition graph, the semantic-based POI graph and distance-based POI graph to comprehensively model the dependencies among the POIs. As the personal POI transition graph is usually sparse and sensitive to noise, we design a Bayes-enhanced spatial dependency learning module for data augmentation from the local view. A Bayesian posterior guided graph augmentation approach is adopted to generate a new graph with collaborative signals to increase the data diversity. Then both the original and the augmented graphs are used for POI representation learning to counteract the data uncertainty issue. Next, the POI representations of the three view graphs are input into the proposed multi-view attention-based user preference learning module. By incorporating the semantic and distance correlations of POIs, the user preference can be effectively refined and finally robust recommendation results are achieved. The results of extensive experiments show that BayMAN significantly outperforms the state-of-the-art methods in POI recommendation when the available check-ins are incomplete and noisy.

DIVKNOWQA: Assessing the Reasoning Ability of LLMs via Open-Domain Question Answering over Knowledge Base and Text

Large Language Models (LLMs) have exhibited impressive generation capabilities, but they suffer from hallucinations when solely relying on their internal knowledge, especially when answering questions that require less commonly known information. Retrieval-augmented LLMs have emerged as a potential solution to ground LLMs in external knowledge. Nonetheless, recent approaches have primarily emphasized retrieval from unstructured text corpora, owing to its seamless integration into prompts. When using structured data such as knowledge graphs, most methods simplify it into natural text, neglecting the underlying structures. Moreover, a significant gap in the current landscape is the absence of a realistic benchmark for evaluating the effectiveness of grounding LLMs on heterogeneous knowledge sources (e.g., knowledge base and text). To fill this gap, we have curated a comprehensive dataset that poses two unique challenges: (1) Two-hop multi-source questions that require retrieving information from both open-domain structured and unstructured knowledge sources; retrieving information from structured knowledge sources is a critical component in correctly answering the questions. (2) The generation of symbolic queries (e.g., SPARQL for Wikidata) is a key requirement, which adds another layer of challenge. Our dataset is created using a combination of automatic generation through predefined reasoning chains and human annotation. We also introduce a novel approach that leverages multiple retrieval tools, including text passage retrieval and symbolic language-assisted retrieval. Our model outperforms previous approaches by a significant margin, demonstrating its effectiveness in addressing the above-mentioned reasoning challenges.

Uncertainty-guided Boundary Learning for Imbalanced Social Event Detection

Real-world social events typically exhibit a severe class-imbalance distribution, which makes the trained detection model encounter a serious generalization challenge. Most studies solve this problem from the frequency perspective and emphasize the representation or classifier learning for tail classes. While in our observation, compared to the rarity of classes, the calibrated uncertainty estimated from well-trained evidential deep learning networks better reflects model performance. To this end, we propose a novel uncertainty-guided class imbalance learning framework - UCL$_{SED}$, and its variant - UCL-EC$_{SED}$, for imbalanced social event detection tasks. We aim to improve the overall model performance by enhancing model generalization to those uncertain classes. Considering performance degradation usually comes from misclassifying samples as their confusing neighboring classes, we focus on boundary learning in latent space and classifier learning with high-quality uncertainty estimation. First, we design a novel uncertainty-guided contrastive learning loss, namely UCL and its variant - UCL-EC, to manipulate distinguishable representation distribution for imbalanced data. During training, they force all classes, especially uncertain ones, to adaptively adjust a clear separable boundary in the feature space. Second, to obtain more robust and accurate class uncertainty, we combine the results of multi-view evidential classifiers via the Dempster-Shafer theory under the supervision of an additional calibration method. We conduct experiments on three severely imbalanced social event datasets including Events2012\_100, Events2018\_100, and CrisisLexT\_7. Our model significantly improves social event representation and classification tasks in almost all classes, especially those uncertain ones.