OWL: A Large Language Model for IT Operations

With the rapid development of IT operations, it has become increasingly crucial to efficiently manage and analyze large volumes of data for practical applications. The techniques of Natural Language Processing (NLP) have shown remarkable capabilities for various tasks, including named entity recognition, machine translation and dialogue systems. Recently, Large Language Models (LLMs) have achieved significant improvements across various NLP downstream tasks. However, there is a lack of specialized LLMs for IT operations. In this paper, we introduce the OWL, a large language model trained on our collected OWL-Instruct dataset with a wide range of IT-related information, where the mixture-of-adapter strategy is proposed to improve the parameter-efficient tuning across different domains or tasks. Furthermore, we evaluate the performance of our OWL on the OWL-Bench established by us and open IT-related benchmarks. OWL demonstrates superior performance results on IT tasks, which outperforms existing models by significant margins. Moreover, we hope that the findings of our work will provide more insights to revolutionize the techniques of IT operations with specialized LLMs.

Unleashing Potential of Evidence in Knowledge-Intensive Dialogue Generation

Incorporating external knowledge into dialogue generation (KIDG) is crucial for improving the correctness of response, where evidence fragments serve as knowledgeable snippets supporting the factual dialogue replies. However, introducing irrelevant content often adversely impacts reply quality and easily leads to hallucinated responses. Prior work on evidence retrieval and integration in dialogue systems falls short of fully leveraging existing evidence since the model fails to locate useful fragments accurately and overlooks hidden evidence labels within the KIDG dataset. To fully Unleash the potential of evidence, we propose a framework to effectively incorporate Evidence in knowledge-Intensive Dialogue Generation (u-EIDG). Specifically, we introduce an automatic evidence generation framework that harnesses the power of Large Language Models (LLMs) to mine reliable evidence veracity labels from unlabeled data. By utilizing these evidence labels, we train a reliable evidence indicator to effectively identify relevant evidence from retrieved passages. Furthermore, we propose an evidence-augmented generator with an evidence-focused attention mechanism, which allows the model to concentrate on evidenced segments. Experimental results on MultiDoc2Dial demonstrate the efficacy of evidential label augmentation and refined attention mechanisms in improving model performance. Further analysis confirms that the proposed method outperforms other baselines (+3~+5 points) regarding coherence and factual consistency.

mCL-NER: Cross-Lingual Named Entity Recognition via Multi-view Contrastive Learning

Cross-lingual named entity recognition (CrossNER) faces challenges stemming from uneven performance due to the scarcity of multilingual corpora, especially for non-English data. While prior efforts mainly focus on data-driven transfer methods, a significant aspect that has not been fully explored is aligning both semantic and token-level representations across diverse languages. In this paper, we propose Multi-view Contrastive Learning for Cross-lingual Named Entity Recognition (mCL-NER). Specifically, we reframe the CrossNER task into a problem of recognizing relationships between pairs of tokens. This approach taps into the inherent contextual nuances of token-to-token connections within entities, allowing us to align representations across different languages. A multi-view contrastive learning framework is introduced to encompass semantic contrasts between source, codeswitched, and target sentences, as well as contrasts among token-to-token relations. By enforcing agreement within both semantic and relational spaces, we minimize the gap between source sentences and their counterparts of both codeswitched and target sentences. This alignment extends to the relationships between diverse tokens, enhancing the projection of entities across languages. We further augment CrossNER by combining self-training with labeled source data and unlabeled target data. Our experiments on the XTREME benchmark, spanning 40 languages, demonstrate the superiority of mCL-NER over prior data-driven and model-based approaches. It achieves a substantial increase of nearly +2.0 $F_1$ scores across a broad spectrum and establishes itself as the new state-of-the-art performer.

MT4CrossOIE: Multi-stage Tuning for Cross-lingual Open Information Extraction

Cross-lingual open information extraction aims to extract structured information from raw text across multiple languages. Previous work uses a shared cross-lingual pre-trained model to handle the different languages but underuses the potential of the language-specific representation. In this paper, we propose an effective multi-stage tuning framework called MT4CrossIE, designed for enhancing cross-lingual open information extraction by injecting language-specific knowledge into the shared model. Specifically, the cross-lingual pre-trained model is first tuned in a shared semantic space (e.g., embedding matrix) in the fixed encoder and then other components are optimized in the second stage. After enough training, we freeze the pre-trained model and tune the multiple extra low-rank language-specific modules using mixture-of-LoRAs for model-based cross-lingual transfer. In addition, we leverage two-stage prompting to encourage the large language model (LLM) to annotate the multi-lingual raw data for data-based cross-lingual transfer. The model is trained with multi-lingual objectives on our proposed dataset OpenIE4++ by combing the model-based and data-based transfer techniques. Experimental results on various benchmarks emphasize the importance of aggregating multiple plug-in-and-play language-specific modules and demonstrate the effectiveness of MT4CrossIE in cross-lingual OIE\footnote{\url{https://github.com/CSJianYang/Multilingual-Multimodal-NLP}}.

KnowPrefix-Tuning: A Two-Stage Prefix-Tuning Framework for Knowledge-Grounded Dialogue Generation

Existing knowledge-grounded conversation systems generate responses typically in a retrieve-then-generate manner. They require a large knowledge base and a strong knowledge retrieval component, which is time- and resource-consuming. In this paper, we address the challenge by leveraging the inherent knowledge encoded in the pre-trained language models (PLMs). We propose Knowledgeable Prefix Tuning (KnowPrefix-Tuning), a two-stage tuning framework, bypassing the retrieval process in a knowledge-grounded conversation system by injecting prior knowledge into the lightweight knowledge prefix. The knowledge prefix is a sequence of continuous knowledge-specific vectors that can be learned during training. In addition, we propose a novel interactive re-parameterization mechanism that allows the prefix to interact fully with the PLM during the optimization of response generation. Experimental results demonstrate that KnowPrefix-Tuning outperforms fine-tuning and other lightweight tuning approaches, and performs comparably with strong retrieval-based baselines while being $3\times$ faster during inference.

GripRank: Bridging the Gap between Retrieval and Generation via the Generative Knowledge Improved Passage Ranking

Retrieval-enhanced text generation, which aims to leverage passages retrieved from a large passage corpus for delivering a proper answer given the input query, has shown remarkable progress on knowledge-intensive language tasks such as open-domain question answering and knowledge-enhanced dialogue generation. However, the retrieved passages are not ideal for guiding answer generation because of the discrepancy between retrieval and generation, i.e., the candidate passages are all treated equally during the retrieval procedure without considering their potential to generate the proper answers. This discrepancy makes a passage retriever deliver a sub-optimal collection of candidate passages to generate answers. In this paper, we propose the GeneRative Knowledge Improved Passage Ranking (GripRank) approach, addressing the above challenge by distilling knowledge from a generative passage estimator (GPE) to a passage ranker, where the GPE is a generative language model used to measure how likely the candidate passages can generate the proper answer. We realize the distillation procedure by teaching the passage ranker learning to rank the passages ordered by the GPE. Furthermore, we improve the distillation quality by devising a curriculum knowledge distillation mechanism, which allows the knowledge provided by the GPE can be progressively distilled to the ranker through an easy-to-hard curriculum, enabling the passage ranker to correctly recognize the provenance of the answer from many plausible candidates. We conduct extensive experiments on four datasets across three knowledge-intensive language tasks. Experimental results show advantages over the state-of-the-art methods for both passage ranking and answer generation on the KILT benchmark.

QURG: Question Rewriting Guided Context-Dependent Text-to-SQL Semantic Parsing

Context-dependent Text-to-SQL aims to translate multi-turn natural language questions into SQL queries. Despite various methods have exploited context-dependence information implicitly for contextual SQL parsing, there are few attempts to explicitly address the dependencies between current question and question context. This paper presents QURG, a novel Question Rewriting Guided approach to help the models achieve adequate contextual understanding. Specifically, we first train a question rewriting model to complete the current question based on question context, and convert them into a rewriting edit matrix. We further design a two-stream matrix encoder to jointly model the rewriting relations between question and context, and the schema linking relations between natural language and structured schema. Experimental results show that QURG significantly improves the performances on two large-scale context-dependent datasets SParC and CoSQL, especially for hard and long-turn questions.

Unleashing Infinite-Length Input Capacity for Large-scale Language Models with Self-Controlled Memory System

Large-scale Language Models (LLMs) are constrained by their inability to process lengthy inputs. To address this limitation, we propose the Self-Controlled Memory (SCM) system to unleash infinite-length input capacity for large-scale language models. Our SCM system is composed of three key modules: the language model agent, the memory stream, and the memory controller. The language model agent iteratively processes ultra-long inputs and stores all historical information in the memory stream. The memory controller provides the agent with both long-term memory (archived memory) and short-term memory (flash memory) to generate precise and coherent responses. The controller determines which memories from archived memory should be activated and how to incorporate them into the model input. Our SCM system can be integrated with any LLMs to enable them to process ultra-long texts without any modification or fine-tuning. Experimental results show that our SCM system enables LLMs, which are not optimized for multi-turn dialogue, to achieve multi-turn dialogue capabilities that are comparable to ChatGPT, and to outperform ChatGPT in scenarios involving ultra-long document summarization or long-term conversations. Additionally, we will supply a test set, which covers common long-text input scenarios, for evaluating the abilities of LLMs in processing long documents.~\footnote{Working in progress.}\footnote{\url{https://github.com/wbbeyourself/SCM4LLMs}}

API-Bank: A Benchmark for Tool-Augmented LLMs

Recent research has shown that Large Language Models (LLMs) can utilize external tools to improve their contextual processing abilities, moving away from the pure language modeling paradigm and paving the way for Artificial General Intelligence. Despite this, there has been a lack of systematic evaluation to demonstrate the efficacy of LLMs using tools to respond to human instructions. This paper presents API-Bank, the first benchmark tailored for Tool-Augmented LLMs. API-Bank includes 53 commonly used API tools, a complete Tool-Augmented LLM workflow, and 264 annotated dialogues that encompass a total of 568 API calls. These resources have been designed to thoroughly evaluate LLMs' ability to plan step-by-step API calls, retrieve relevant APIs, and correctly execute API calls to meet human needs. The experimental results show that GPT-3.5 emerges the ability to use the tools relative to GPT3, while GPT-4 has stronger planning performance. Nevertheless, there remains considerable scope for further improvement when compared to human performance. Additionally, detailed error analysis and case studies demonstrate the feasibility of Tool-Augmented LLMs for daily use, as well as the primary challenges that future research needs to address.