A Data-driven Region Generation Framework for Spatiotemporal Transportation Service Management

MAUP (modifiable areal unit problem) is a fundamental problem for spatial data management and analysis. As an instantiation of MAUP in online transportation platforms, region generation (i.e., specifying the areal unit for service operations) is the first and vital step for supporting spatiotemporal transportation services such as ride-sharing and freight transport. Most existing region generation methods are manually specified (e.g., fixed-size grids), suffering from poor spatial semantic meaning and inflexibility to meet service operation requirements. In this paper, we propose RegionGen, a data-driven region generation framework that can specify regions with key characteristics (e.g., good spatial semantic meaning and predictability) by modeling region generation as a multi-objective optimization problem. First, to obtain good spatial semantic meaning, RegionGen segments the whole city into atomic spatial elements based on road networks and obstacles (e.g., rivers). Then, it clusters the atomic spatial elements into regions by maximizing various operation characteristics, which is formulated as a multi-objective optimization problem. For this optimization problem, we propose a multi-objective co-optimization algorithm. Extensive experiments verify that RegionGen can generate more suitable regions than traditional methods for spatiotemporal service management.

A Dialogue-based Information Extraction System for Medical Insurance Assessment

In the Chinese medical insurance industry, the assessor's role is essential and requires significant efforts to converse with the claimant. This is a highly professional job that involves many parts, such as identifying personal information, collecting related evidence, and making a final insurance report. Due to the coronavirus (COVID-19) pandemic, the previous offline insurance assessment has to be conducted online. However, for the junior assessor often lacking practical experience, it is not easy to quickly handle such a complex online procedure, yet this is important as the insurance company needs to decide how much compensation the claimant should receive based on the assessor's feedback. In order to promote assessors' work efficiency and speed up the overall procedure, in this paper, we propose a dialogue-based information extraction system that integrates advanced NLP technologies for medical insurance assessment. With the assistance of our system, the average time cost of the procedure is reduced from 55 minutes to 35 minutes, and the total human resources cost is saved 30% compared with the previous offline procedure. Until now, the system has already served thousands of online claim cases.

TitAnt: Online Real-time Transaction Fraud Detection in Ant Financial

With the explosive growth of e-commerce and the booming of e-payment, detecting online transaction fraud in real time has become increasingly important to Fintech business. To tackle this problem, we introduce the TitAnt, a transaction fraud detection system deployed in Ant Financial, one of the largest Fintech companies in the world. The system is able to predict online real-time transaction fraud in mere milliseconds. We present the problem definition, feature extraction, detection methods, implementation and deployment of the system, as well as empirical effectiveness. Extensive experiments have been conducted on large real-world transaction data to show the effectiveness and the efficiency of the proposed system.