Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering

In customer service technical support, swiftly and accurately retrieving relevant past issues is critical for efficiently resolving customer inquiries. The conventional retrieval methods in retrieval-augmented generation (RAG) for large language models (LLMs) treat a large corpus of past issue tracking tickets as plain text, ignoring the crucial intra-issue structure and inter-issue relations, which limits performance. We introduce a novel customer service question-answering method that amalgamates RAG with a knowledge graph (KG). Our method constructs a KG from historical issues for use in retrieval, retaining the intra-issue structure and inter-issue relations. During the question-answering phase, our method parses consumer queries and retrieves related sub-graphs from the KG to generate answers. This integration of a KG not only improves retrieval accuracy by preserving customer service structure information but also enhances answering quality by mitigating the effects of text segmentation. Empirical assessments on our benchmark datasets, utilizing key retrieval (MRR, Recall@K, NDCG@K) and text generation (BLEU, ROUGE, METEOR) metrics, reveal that our method outperforms the baseline by 77.6% in MRR and by 0.32 in BLEU. Our method has been deployed within LinkedIn's customer service team for approximately six months and has reduced the median per-issue resolution time by 28.6%.

Emerging Advancements in 6G NTN Radio Access Technologies: An Overview

The efforts on the development, standardization and improvements to communication systems towards 5G Advanced and 6G are on track to provide benefits such as an unprecedented level of connectivity and performance, enabling a diverse range of vertical services. The full integration of non-terrestrial components into 6G plays a pivotal role in realizing this paradigm shift towards ubiquitous communication and global coverage. However, this integration into 6G brings forth a set of its own challenges, particularly in Radio Access Technologies (RATs). To this end, this paper comprehensively discusses those challenges at different levels of RATs and proposes the corresponding potential emerging advancements in the realm of 6G NTN. In particular, the focus is on advancing the prospective aspects of Radio Resource Management (RRM), spectral coexistence in terrestrial and non-terrestrial components and flexible waveform design solutions to combat the impediments. This discussion with a specific focus on emerging advancements in 6G NTN RATs is critical for shaping the next generation networks and potentially relevant in contributing the part in standardization in forthcoming releases

High-Linearity PAM-4 Silicon Micro-ring Transmitter Architecture with Electronic-Photonic Hybrid DAC

This paper presents a high linearity PAM-4 transmitter (TX) architecture, consisting of a three-segment micro-ring modulator (MRM) and a matched CMOS driver. This architecture can drive a high-linearity 4-level pulse amplitude (PAM-4) modulation signal, thereby extending the tunable operating wavelength range for achieving linear PAM-4 output. We use the three-segment MRM to increase design flexibility so that the linearity of PAM-4 output can be optimized with another degree of freedom. Each phase shift region is directly driven by the independently amplitude-tunable Non-Return-to-Zero (NRZ) signal. The three-segment modulator can achieve an adjustable wavelength range of approximately 0.037 nm within the high linearity PAM-4 output limit when the driving voltage varies from 1.5 V to 3 V, simultaneously achieving an adjustable insertion loss (IL) range of approximately 2 dB, roughly four times that of the two-segment MRM with a similar design. The driver circuit with adjustable driving voltage is co-designed to adjust the eye height to improve PAM-4 linearity. In this article, the high linearity PAM-4 silicon micro-ring architecture can be employed in optical transmitters to adjust PAM-4 eye-opening size and maximize the PAM-4 output linearity, thus offering the potential for high-performance and low-power overhead transmitters.

Fusion Dynamical Systems with Machine Learning in Imitation Learning: A Comprehensive Overview

Imitation Learning (IL), also referred to as Learning from Demonstration (LfD), holds significant promise for capturing expert motor skills through efficient imitation, facilitating adept navigation of complex scenarios. A persistent challenge in IL lies in extending generalization from historical demonstrations, enabling the acquisition of new skills without re-teaching. Dynamical system-based IL (DSIL) emerges as a significant subset of IL methodologies, offering the ability to learn trajectories via movement primitives and policy learning based on experiential abstraction. This paper emphasizes the fusion of theoretical paradigms, integrating control theory principles inherent in dynamical systems into IL. This integration notably enhances robustness, adaptability, and convergence in the face of novel scenarios. This survey aims to present a comprehensive overview of DSIL methods, spanning from classical approaches to recent advanced approaches. We categorize DSIL into autonomous dynamical systems and non-autonomous dynamical systems, surveying traditional IL methods with low-dimensional input and advanced deep IL methods with high-dimensional input. Additionally, we present and analyze three main stability methods for IL: Lyapunov stability, contraction theory, and diffeomorphism mapping. Our exploration also extends to popular policy improvement methods for DSIL, encompassing reinforcement learning, deep reinforcement learning, and evolutionary strategies.

Reinforcement Learning in Agent-Based Market Simulation: Unveiling Realistic Stylized Facts and Behavior

Investors and regulators can greatly benefit from a realistic market simulator that enables them to anticipate the consequences of their decisions in real markets. However, traditional rule-based market simulators often fall short in accurately capturing the dynamic behavior of market participants, particularly in response to external market impact events or changes in the behavior of other participants. In this study, we explore an agent-based simulation framework employing reinforcement learning (RL) agents. We present the implementation details of these RL agents and demonstrate that the simulated market exhibits realistic stylized facts observed in real-world markets. Furthermore, we investigate the behavior of RL agents when confronted with external market impacts, such as a flash crash. Our findings shed light on the effectiveness and adaptability of RL-based agents within the simulation, offering insights into their response to significant market events.

IterAlign: Iterative Constitutional Alignment of Large Language Models

With the rapid development of large language models (LLMs), aligning LLMs with human values and societal norms to ensure their reliability and safety has become crucial. Reinforcement learning with human feedback (RLHF) and Constitutional AI (CAI) have been proposed for LLM alignment. However, these methods require either heavy human annotations or explicitly pre-defined constitutions, which are labor-intensive and resource-consuming. To overcome these drawbacks, we study constitution-based LLM alignment and propose a data-driven constitution discovery and self-alignment framework called IterAlign. IterAlign leverages red teaming to unveil the weaknesses of an LLM and automatically discovers new constitutions using a stronger LLM. These constitutions are then used to guide self-correction of the base LLM. Such a constitution discovery pipeline can be run iteratively and automatically to discover new constitutions that specifically target the alignment gaps in the current LLM. Empirical results on several safety benchmark datasets and multiple base LLMs show that IterAlign successfully improves truthfulness, helpfulness, harmlessness and honesty, improving the LLM alignment by up to $13.5\%$ in harmlessness.

PromptKD: Unsupervised Prompt Distillation for Vision-Language Models

Prompt learning has emerged as a valuable technique in enhancing vision-language models (VLMs) such as CLIP for downstream tasks in specific domains. Existing work mainly focuses on designing various learning forms of prompts, neglecting the potential of prompts as effective distillers for learning from larger teacher models. In this paper, we introduce an unsupervised domain prompt distillation framework, which aims to transfer the knowledge of a larger teacher model to a lightweight target model through prompt-driven imitation using unlabeled domain images. Specifically, our framework consists of two distinct stages. In the initial stage, we pre-train a large CLIP teacher model using domain (few-shot) labels. After pre-training, we leverage the unique decoupled-modality characteristics of CLIP by pre-computing and storing the text features as class vectors only once through the teacher text encoder. In the subsequent stage, the stored class vectors are shared across teacher and student image encoders for calculating the predicted logits. Further, we align the logits of both the teacher and student models via KL divergence, encouraging the student image encoder to generate similar probability distributions to the teacher through the learnable prompts. The proposed prompt distillation process eliminates the reliance on labeled data, enabling the algorithm to leverage a vast amount of unlabeled images within the domain. Finally, the well-trained student image encoders and pre-stored text features (class vectors) are utilized for inference. To our best knowledge, we are the first to (1) perform unsupervised domain-specific prompt-driven knowledge distillation for CLIP, and (2) establish a practical pre-storing mechanism of text features as shared class vectors between teacher and student. Extensive experiments on 11 datasets demonstrate the effectiveness of our method.

Hierarchical Query Classification in E-commerce Search

E-commerce platforms typically store and structure product information and search data in a hierarchy. Efficiently categorizing user search queries into a similar hierarchical structure is paramount in enhancing user experience on e-commerce platforms as well as news curation and academic research. The significance of this task is amplified when dealing with sensitive query categorization or critical information dissemination, where inaccuracies can lead to considerable negative impacts. The inherent complexity of hierarchical query classification is compounded by two primary challenges: (1) the pronounced class imbalance that skews towards dominant categories, and (2) the inherent brevity and ambiguity of search queries that hinder accurate classification. To address these challenges, we introduce a novel framework that leverages hierarchical information through (i) enhanced representation learning that utilizes the contrastive loss to discern fine-grained instance relationships within the hierarchy, called ''instance hierarchy'', and (ii) a nuanced hierarchical classification loss that attends to the intrinsic label taxonomy, named ''label hierarchy''. Additionally, based on our observation that certain unlabeled queries share typographical similarities with labeled queries, we propose a neighborhood-aware sampling technique to intelligently select these unlabeled queries to boost the classification performance. Extensive experiments demonstrate that our proposed method is better than state-of-the-art (SOTA) on the proprietary Amazon dataset, and comparable to SOTA on the public datasets of Web of Science and RCV1-V2. These results underscore the efficacy of our proposed solution, and pave the path toward the next generation of hierarchy-aware query classification systems.

WikiTableEdit: A Benchmark for Table Editing by Natural Language Instruction

Tabular data, as a crucial form of data representation, exists in diverse formats on the Web. When confronted with complex and irregular tables, manual modification becomes a laborious task. This paper investigates the performance of Large Language Models (LLMs) in the context of table editing tasks. Existing research mainly focuses on regular-shaped tables, wherein instructions are used to generate code in SQL, Python, or Excel Office-script for manipulating the tables. Nevertheless, editing tables with irregular structures, particularly those containing merged cells spanning multiple rows, poses a challenge when using code. To address this, we introduce the WikiTableEdit dataset. Leveraging 26,531 tables from the WikiSQL dataset, we automatically generate natural language instructions for six distinct basic operations and the corresponding outcomes, resulting in over 200,000 instances. Subsequently, we evaluate several representative large language models on the WikiTableEdit dataset to demonstrate the challenge of this task. The dataset will be released to the community to promote related researches.

Can Large Multimodal Models Uncover Deep Semantics Behind Images?

Understanding the deep semantics of images is essential in the era dominated by social media. However, current research works primarily on the superficial description of images, revealing a notable deficiency in the systematic investigation of the inherent deep semantics. In this work, we introduce DEEPEVAL, a comprehensive benchmark to assess Large Multimodal Models' (LMMs) capacities of visual deep semantics. DEEPEVAL includes human-annotated dataset and three progressive subtasks: fine-grained description selection, in-depth title matching, and deep semantics understanding. Utilizing DEEPEVAL, we evaluate 9 open-source LMMs and GPT-4V(ision).Our evaluation demonstrates a substantial gap between the deep semantic comprehension capabilities of existing LMMs and humans. For example, GPT-4V is 30% behind humans in understanding deep semantics, even though it achieves human-comparable performance in image description. Further analysis indicates that the integration of description texts during the inference process notably enhances LMMs' ability to perceive deep semantics. Furthermore, our dataset is divided into multiple categories, and we conducted a more detailed analysis within these categories.