Finding Lookalike Customers for E-Commerce Marketing

Customer-centric marketing campaigns generate a large portion of e-commerce website traffic for Walmart. As the scale of customer data grows larger, expanding the marketing audience to reach more customers is becoming more critical for e-commerce companies to drive business growth and bring more value to customers. In this paper, we present a scalable and efficient system to expand targeted audience of marketing campaigns, which can handle hundreds of millions of customers. We use a deep learning based embedding model to represent customers and an approximate nearest neighbor search method to quickly find lookalike customers of interest. The model can deal with various business interests by constructing interpretable and meaningful customer similarity metrics. We conduct extensive experiments to demonstrate the great performance of our system and customer embedding model.

MagicNet: Semi-Supervised Multi-Organ Segmentation via Magic-Cube Partition and Recovery

We propose a novel teacher-student model for semi-supervised multi-organ segmentation. In teacher-student model, data augmentation is usually adopted on unlabeled data to regularize the consistent training between teacher and student. We start from a key perspective that fixed relative locations and variable sizes of different organs can provide distribution information where a multi-organ CT scan is drawn. Thus, we treat the prior anatomy as a strong tool to guide the data augmentation and reduce the mismatch between labeled and unlabeled images for semi-supervised learning. More specifically, we propose a data augmentation strategy based on partition-and-recovery N$^3$ cubes cross- and within- labeled and unlabeled images. Our strategy encourages unlabeled images to learn organ semantics in relative locations from the labeled images (cross-branch) and enhances the learning ability for small organs (within-branch). For within-branch, we further propose to refine the quality of pseudo labels by blending the learned representations from small cubes to incorporate local attributes. Our method is termed as MagicNet, since it treats the CT volume as a magic-cube and $N^3$-cube partition-and-recovery process matches with the rule of playing a magic-cube. Extensive experiments on two public CT multi-organ datasets demonstrate the effectiveness of MagicNet, and noticeably outperforms state-of-the-art semi-supervised medical image segmentation approaches, with +7% DSC improvement on MACT dataset with 10% labeled images.

A K-variate Time Series Is Worth K Words: Evolution of the Vanilla Transformer Architecture for Long-term Multivariate Time Series Forecasting

Multivariate time series forecasting (MTSF) is a fundamental problem in numerous real-world applications. Recently, Transformer has become the de facto solution for MTSF, especially for the long-term cases. However, except for the one forward operation, the basic configurations in existing MTSF Transformer architectures were barely carefully verified. In this study, we point out that the current tokenization strategy in MTSF Transformer architectures ignores the token uniformity inductive bias of Transformers. Therefore, the vanilla MTSF transformer struggles to capture details in time series and presents inferior performance. Based on this observation, we make a series of evolution on the basic architecture of the vanilla MTSF transformer. We vary the flawed tokenization strategy, along with the decoder structure and embeddings. Surprisingly, the evolved simple transformer architecture is highly effective, which successfully avoids the over-smoothing phenomena in the vanilla MTSF transformer, achieves a more detailed and accurate prediction, and even substantially outperforms the state-of-the-art Transformers that are well-designed for MTSF.

TD3 with Reverse KL Regularizer for Offline Reinforcement Learning from Mixed Datasets

We consider an offline reinforcement learning (RL) setting where the agent need to learn from a dataset collected by rolling out multiple behavior policies. There are two challenges for this setting: 1) The optimal trade-off between optimizing the RL signal and the behavior cloning (BC) signal changes on different states due to the variation of the action coverage induced by different behavior policies. Previous methods fail to handle this by only controlling the global trade-off. 2) For a given state, the action distribution generated by different behavior policies may have multiple modes. The BC regularizers in many previous methods are mean-seeking, resulting in policies that select out-of-distribution (OOD) actions in the middle of the modes. In this paper, we address both challenges by using adaptively weighted reverse Kullback-Leibler (KL) divergence as the BC regularizer based on the TD3 algorithm. Our method not only trades off the RL and BC signals with per-state weights (i.e., strong BC regularization on the states with narrow action coverage, and vice versa) but also avoids selecting OOD actions thanks to the mode-seeking property of reverse KL. Empirically, our algorithm can outperform existing offline RL algorithms in the MuJoCo locomotion tasks with the standard D4RL datasets as well as the mixed datasets that combine the standard datasets.

A Transformer-Based User Satisfaction Prediction for Proactive Interaction Mechanism in DuerOS

Recently, spoken dialogue systems have been widely deployed in a variety of applications, serving a huge number of end-users. A common issue is that the errors resulting from noisy utterances, semantic misunderstandings, or lack of knowledge make it hard for a real system to respond properly, possibly leading to an unsatisfactory user experience. To avoid such a case, we consider a proactive interaction mechanism where the system predicts the user satisfaction with the candidate response before giving it to the user. If the user is not likely to be satisfied according to the prediction, the system will ask the user a suitable question to determine the real intent of the user instead of providing the response directly. With such an interaction with the user, the system can give a better response to the user. Previous models that predict the user satisfaction are not applicable to DuerOS which is a large-scale commercial dialogue system. They are based on hand-crafted features and thus can hardly learn the complex patterns lying behind millions of conversations and temporal dependency in multiple turns of the conversation. Moreover, they are trained and evaluated on the benchmark datasets with adequate labels, which are expensive to obtain in a commercial dialogue system. To face these challenges, we propose a pipeline to predict the user satisfaction to help DuerOS decide whether to ask for clarification in each turn. Specifically, we propose to first generate a large number of weak labels and then train a transformer-based model to predict the user satisfaction with these weak labels. Empirically, we deploy and evaluate our model on DuerOS, and observe a 19% relative improvement on the accuracy of user satisfaction prediction and 2.3% relative improvement on user experience.

Joint Open Knowledge Base Canonicalization and Linking

Open Information Extraction (OIE) methods extract a large number of OIE triples (noun phrase, relation phrase, noun phrase) from text, which compose large Open Knowledge Bases (OKBs). However, noun phrases (NPs) and relation phrases (RPs) in OKBs are not canonicalized and often appear in different paraphrased textual variants, which leads to redundant and ambiguous facts. To address this problem, there are two related tasks: OKB canonicalization (i.e., convert NPs and RPs to canonicalized form) and OKB linking (i.e., link NPs and RPs with their corresponding entities and relations in a curated Knowledge Base (e.g., DBPedia). These two tasks are tightly coupled, and one task can benefit significantly from the other. However, they have been studied in isolation so far. In this paper, we explore the task of joint OKB canonicalization and linking for the first time, and propose a novel framework JOCL based on factor graph model to make them reinforce each other. JOCL is flexible enough to combine different signals from both tasks, and able to extend to fit any new signals. A thorough experimental study over two large scale OIE triple data sets shows that our framework outperforms all the baseline methods for the task of OKB canonicalization (OKB linking) in terms of average F1 (accuracy).

Low-resource Personal Attribute Prediction from Conversation

Personal knowledge bases (PKBs) are crucial for a broad range of applications such as personalized recommendation and Web-based chatbots. A critical challenge to build PKBs is extracting personal attribute knowledge from users' conversation data. Given some users of a conversational system, a personal attribute and these users' utterances, our goal is to predict the ranking of the given personal attribute values for each user. Previous studies often rely on a relative number of resources such as labeled utterances and external data, yet the attribute knowledge embedded in unlabeled utterances is underutilized and their performance of predicting some difficult personal attributes is still unsatisfactory. In addition, it is found that some text classification methods could be employed to resolve this task directly. However, they also perform not well over those difficult personal attributes. In this paper, we propose a novel framework PEARL to predict personal attributes from conversations by leveraging the abundant personal attribute knowledge from utterances under a low-resource setting in which no labeled utterances or external data are utilized. PEARL combines the biterm semantic information with the word co-occurrence information seamlessly via employing the updated prior attribute knowledge to refine the biterm topic model's Gibbs sampling process in an iterative manner. The extensive experimental results show that PEARL outperforms all the baseline methods not only on the task of personal attribute prediction from conversations over two data sets, but also on the more general weakly supervised text classification task over one data set.

Self-supervised Character-to-Character Distillation

Handling complicated text images (e.g., irregular structures, low resolution, heavy occlusion, and even illumination), existing supervised text recognition methods are data-hungry. Although these methods employ large-scale synthetic text images to reduce the dependence on annotated real images, the domain gap limits the recognition performance. Therefore, exploring the robust text feature representation on unlabeled real images by self-supervised learning is a good solution. However, existing self-supervised text recognition methods only execute sequence-to-sequence representation learning by roughly splitting the visual features along the horizontal axis, which will damage the character structures. Besides, these sequential-level self-learning methods limit the availability of geometric-based data augmentation, as large-scale geometry augmentation leads to sequence-to-sequence inconsistency. To address the above-mentioned issues, we proposed a novel self-supervised character-to-character distillation method, CCD. Specifically, we delineate the character structures of unlabeled real images by designing a self-supervised character segmentation module, and further apply the segmentation results to build character-level representation learning. CCD differs from prior works in that we propose a character-level pretext task to learn more fine-grained feature representations. Besides, compared with the inflexible augmentations of sequence-to-sequence models, our work satisfies character-to-character representation consistency, across various transformations (e.g., geometry and colour), to generate robust text features in the representative space. Experiments demonstrate that CCD achieves state-of-the-art performance on publicly available text recognition benchmarks.

Skeleton2Humanoid: Animating Simulated Characters for Physically-plausible Motion In-betweening

Human motion synthesis is a long-standing problem with various applications in digital twins and the Metaverse. However, modern deep learning based motion synthesis approaches barely consider the physical plausibility of synthesized motions and consequently they usually produce unrealistic human motions. In order to solve this problem, we propose a system ``Skeleton2Humanoid'' which performs physics-oriented motion correction at test time by regularizing synthesized skeleton motions in a physics simulator. Concretely, our system consists of three sequential stages: (I) test time motion synthesis network adaptation, (II) skeleton to humanoid matching and (III) motion imitation based on reinforcement learning (RL). Stage I introduces a test time adaptation strategy, which improves the physical plausibility of synthesized human skeleton motions by optimizing skeleton joint locations. Stage II performs an analytical inverse kinematics strategy, which converts the optimized human skeleton motions to humanoid robot motions in a physics simulator, then the converted humanoid robot motions can be served as reference motions for the RL policy to imitate. Stage III introduces a curriculum residual force control policy, which drives the humanoid robot to mimic complex converted reference motions in accordance with the physical law. We verify our system on a typical human motion synthesis task, motion-in-betweening. Experiments on the challenging LaFAN1 dataset show our system can outperform prior methods significantly in terms of both physical plausibility and accuracy. Code will be released for research purposes at: https://github.com/michaelliyunhao/Skeleton2Humanoid

Deep Learning Based Page Creation for Improving E-Commerce Organic Search Traffic

Organic search comprises a large portion of the total traffic for e-commerce companies. One approach to expand company's exposure on organic search channel lies on creating landing pages having broader coverage on customer intentions. In this paper, we present a transformer language model based organic channel page management system aiming at increasing prominence of the company's overall clicks on the channel. Our system successfully handles the creation and deployment process of millions of new landing pages. We show and discuss the real-world performances of state-of-the-art language representation learning method, and reveal how we find them as the production-optimal solutions.