End-to-end Task-oriented Dialogue: A Survey of Tasks, Methods, and Future Directions

End-to-end task-oriented dialogue (EToD) can directly generate responses in an end-to-end fashion without modular training, which attracts escalating popularity. The advancement of deep neural networks, especially the successful use of large pre-trained models, has further led to significant progress in EToD research in recent years. In this paper, we present a thorough review and provide a unified perspective to summarize existing approaches as well as recent trends to advance the development of EToD research. The contributions of this paper can be summarized: (1) \textbf{\textit{First survey}}: to our knowledge, we take the first step to present a thorough survey of this research field; (2) \textbf{\textit{New taxonomy}}: we first introduce a unified perspective for EToD, including (i) \textit{Modularly EToD} and (ii) \textit{Fully EToD}; (3) \textbf{\textit{New Frontiers}}: we discuss some potential frontier areas as well as the corresponding challenges, hoping to spur breakthrough research in EToD field; (4) \textbf{\textit{Abundant resources}}: we build a public website\footnote{We collect the related papers, baseline projects, and leaderboards for the community at \url{https://etods.net/}.}, where EToD researchers could directly access the recent progress. We hope this work can serve as a thorough reference for the EToD research community.

Building Emotional Support Chatbots in the Era of LLMs

The integration of emotional support into various conversational scenarios presents profound societal benefits, such as social interactions, mental health counseling, and customer service. However, there are unsolved challenges that hinder real-world applications in this field, including limited data availability and the absence of well-accepted model training paradigms. This work endeavors to navigate these challenges by harnessing the capabilities of Large Language Models (LLMs). We introduce an innovative methodology that synthesizes human insights with the computational prowess of LLMs to curate an extensive emotional support dialogue dataset. Our approach is initiated with a meticulously designed set of dialogues spanning diverse scenarios as generative seeds. By utilizing the in-context learning potential of ChatGPT, we recursively generate an ExTensible Emotional Support dialogue dataset, named ExTES. Following this, we deploy advanced tuning techniques on the LLaMA model, examining the impact of diverse training strategies, ultimately yielding an LLM meticulously optimized for emotional support interactions. An exhaustive assessment of the resultant model showcases its proficiency in offering emotional support, marking a pivotal step in the realm of emotional support bots and paving the way for subsequent research and implementations.

Revisiting Disentanglement and Fusion on Modality and Context in Conversational Multimodal Emotion Recognition

It has been a hot research topic to enable machines to understand human emotions in multimodal contexts under dialogue scenarios, which is tasked with multimodal emotion analysis in conversation (MM-ERC). MM-ERC has received consistent attention in recent years, where a diverse range of methods has been proposed for securing better task performance. Most existing works treat MM-ERC as a standard multimodal classification problem and perform multimodal feature disentanglement and fusion for maximizing feature utility. Yet after revisiting the characteristic of MM-ERC, we argue that both the feature multimodality and conversational contextualization should be properly modeled simultaneously during the feature disentanglement and fusion steps. In this work, we target further pushing the task performance by taking full consideration of the above insights. On the one hand, during feature disentanglement, based on the contrastive learning technique, we devise a Dual-level Disentanglement Mechanism (DDM) to decouple the features into both the modality space and utterance space. On the other hand, during the feature fusion stage, we propose a Contribution-aware Fusion Mechanism (CFM) and a Context Refusion Mechanism (CRM) for multimodal and context integration, respectively. They together schedule the proper integrations of multimodal and context features. Specifically, CFM explicitly manages the multimodal feature contributions dynamically, while CRM flexibly coordinates the introduction of dialogue contexts. On two public MM-ERC datasets, our system achieves new state-of-the-art performance consistently. Further analyses demonstrate that all our proposed mechanisms greatly facilitate the MM-ERC task by making full use of the multimodal and context features adaptively. Note that our proposed methods have the great potential to facilitate a broader range of other conversational multimodal tasks.

REAL: A Representative Error-Driven Approach for Active Learning

Given a limited labeling budget, active learning (AL) aims to sample the most informative instances from an unlabeled pool to acquire labels for subsequent model training. To achieve this, AL typically measures the informativeness of unlabeled instances based on uncertainty and diversity. However, it does not consider erroneous instances with their neighborhood error density, which have great potential to improve the model performance. To address this limitation, we propose $REAL$, a novel approach to select data instances with $\underline{R}$epresentative $\underline{E}$rrors for $\underline{A}$ctive $\underline{L}$earning. It identifies minority predictions as \emph{pseudo errors} within a cluster and allocates an adaptive sampling budget for the cluster based on estimated error density. Extensive experiments on five text classification datasets demonstrate that $REAL$ consistently outperforms all best-performing baselines regarding accuracy and F1-macro scores across a wide range of hyperparameter settings. Our analysis also shows that $REAL$ selects the most representative pseudo errors that match the distribution of ground-truth errors along the decision boundary. Our code is publicly available at https://github.com/withchencheng/ECML_PKDD_23_Real.

Revisiting Conversation Discourse for Dialogue Disentanglement

Dialogue disentanglement aims to detach the chronologically ordered utterances into several independent sessions. Conversation utterances are essentially organized and described by the underlying discourse, and thus dialogue disentanglement requires the full understanding and harnessing of the intrinsic discourse attribute. In this paper, we propose enhancing dialogue disentanglement by taking full advantage of the dialogue discourse characteristics. First of all, in feature encoding stage, we construct the heterogeneous graph representations to model the various dialogue-specific discourse structural features, including the static speaker-role structures (i.e., speaker-utterance and speaker-mentioning structure) and the dynamic contextual structures (i.e., the utterance-distance and partial-replying structure). We then develop a structure-aware framework to integrate the rich structural features for better modeling the conversational semantic context. Second, in model learning stage, we perform optimization with a hierarchical ranking loss mechanism, which groups dialogue utterances into different discourse levels and carries training covering pair-wise and session-wise levels hierarchically. Third, in inference stage, we devise an easy-first decoding algorithm, which performs utterance pairing under the easy-to-hard manner with a global context, breaking the constraint of traditional sequential decoding order. On two benchmark datasets, our overall system achieves new state-of-the-art performances on all evaluations. In-depth analyses further demonstrate the efficacy of each proposed idea and also reveal how our methods help advance the task. Our work has great potential to facilitate broader multi-party multi-thread dialogue applications.

Prompting and Evaluating Large Language Models for Proactive Dialogues: Clarification, Target-guided, and Non-collaboration

Conversational systems based on Large Language Models (LLMs), such as ChatGPT, show exceptional proficiency in context understanding and response generation. However, despite their impressive capabilities, they still possess limitations, such as providing randomly-guessed answers to ambiguous queries or failing to refuse users' requests, both of which are considered aspects of a conversational agent's proactivity. This raises the question of whether LLM-based conversational systems are equipped to handle proactive dialogue problems. In this work, we conduct a comprehensive analysis of LLM-based conversational systems, specifically focusing on three aspects of proactive dialogue systems: clarification, target-guided, and non-collaborative dialogues. To trigger the proactivity of LLMs, we propose the Proactive Chain-of-Thought prompting scheme, which augments LLMs with the goal planning capability over descriptive reasoning chains. Empirical findings are discussed to promote future studies on LLM-based proactive dialogue systems.

Actively Discovering New Slots for Task-oriented Conversation

Existing task-oriented conversational search systems heavily rely on domain ontologies with pre-defined slots and candidate value sets. In practical applications, these prerequisites are hard to meet, due to the emerging new user requirements and ever-changing scenarios. To mitigate these issues for better interaction performance, there are efforts working towards detecting out-of-vocabulary values or discovering new slots under unsupervised or semi-supervised learning paradigm. However, overemphasizing on the conversation data patterns alone induces these methods to yield noisy and arbitrary slot results. To facilitate the pragmatic utility, real-world systems tend to provide a stringent amount of human labelling quota, which offers an authoritative way to obtain accurate and meaningful slot assignments. Nonetheless, it also brings forward the high requirement of utilizing such quota efficiently. Hence, we formulate a general new slot discovery task in an information extraction fashion and incorporate it into an active learning framework to realize human-in-the-loop learning. Specifically, we leverage existing language tools to extract value candidates where the corresponding labels are further leveraged as weak supervision signals. Based on these, we propose a bi-criteria selection scheme which incorporates two major strategies, namely, uncertainty-based sampling and diversity-based sampling to efficiently identify terms of interest. We conduct extensive experiments on several public datasets and compare with a bunch of competitive baselines to demonstrate the effectiveness of our method. We have made the code and data used in this paper publicly available.

DiaASQ : A Benchmark of Conversational Aspect-based Sentiment Quadruple Analysis

The rapid development of aspect-based sentiment analysis (ABSA) within recent decades shows great potential for real-world society. The current ABSA works, however, are mostly limited to the scenario of a single text piece, leaving the study in dialogue contexts unexplored. In this work, we introduce a novel task of conversational aspect-based sentiment quadruple analysis, namely DiaASQ, aiming to detect the sentiment quadruple of \emph{target-aspect-opinion-sentiment} in a dialogue. DiaASQ bridges the gap between fine-grained sentiment analysis and conversational opinion mining. We manually construct a large-scale high-quality DiaASQ dataset in both Chinese and English languages. We deliberately develop a neural model to benchmark the task, which advances in effectively performing end-to-end quadruple prediction, and manages to incorporate rich dialogue-specific and discourse feature representations for better cross-utterance quadruple extraction. We finally point out several potential future works to facilitate the follow-up research of this new task.