Automating App Review Response Generation

Previous studies showed that replying to a user review usually has a positive effect on the rating that is given by the user to the app. For example, Hassan et al. found that responding to a review increases the chances of a user updating their given rating by up to six times compared to not responding. To alleviate the labor burden in replying to the bulk of user reviews, developers usually adopt a template-based strategy where the templates can express appreciation for using the app or mention the company email address for users to follow up. However, reading a large number of user reviews every day is not an easy task for developers. Thus, there is a need for more automation to help developers respond to user reviews. Addressing the aforementioned need, in this work we propose a novel approach RRGen that automatically generates review responses by learning knowledge relations between reviews and their responses. RRGen explicitly incorporates review attributes, such as user rating and review length, and learns the relations between reviews and corresponding responses in a supervised way from the available training data. Experiments on 58 apps and 309,246 review-response pairs highlight that RRGen outperforms the baselines by at least 67.4% in terms of BLEU-4 (an accuracy measure that is widely used to evaluate dialogue response generation systems). Qualitative analysis also confirms the effectiveness of RRGen in generating relevant and accurate responses.

What Changed Your Mind: The Roles of Dynamic Topics and Discourse in Argumentation Process

In our world with full of uncertainty, debates and argumentation contribute to the progress of science and society. Despite of the increasing attention to characterize human arguments, most progress made so far focus on the debate outcome, largely ignoring the dynamic patterns in argumentation processes. This paper presents a study that automatically analyzes the key factors in argument persuasiveness, beyond simply predicting who will persuade whom. Specifically, we propose a novel neural model that is able to dynamically track the changes of latent topics and discourse in argumentative conversations, allowing the investigation of their roles in influencing the outcomes of persuasion. Extensive experiments have been conducted on argumentative conversations on both social media and supreme court. The results show that our model outperforms state-of-the-art models in identifying persuasive arguments via explicitly exploring dynamic factors of topic and discourse. We further analyze the effects of topics and discourse on persuasiveness, and find that they are both useful - topics provide concrete evidence while superior discourse styles may bias participants, especially in social media arguments. In addition, we draw some findings from our empirical results, which will help people better engage in future persuasive conversations.

CORE: Automating Review Recommendation for Code Changes

Code review is a common process that is used by developers, in which a reviewer provides useful comments or points out defects in the submitted source code changes via pull request. Code review has been widely used for both industry and open-source projects due to its capacity in early defect identification, project maintenance, and code improvement. With rapid updates on project developments, code review becomes a non-trivial and labor-intensive task for reviewers. Thus, an automated code review engine can be beneficial and useful for project development in practice. Although there exist prior studies on automating the code review process by adopting static analysis tools or deep learning techniques, they often require external sources such as partial or full source code for accurate review suggestion. In this paper, we aim at automating the code review process only based on code changes and the corresponding reviews but with better performance. The hinge of accurate code review suggestion is to learn good representations for both code changes and reviews. To achieve this with limited source, we design a multi-level embedding (i.e., word embedding and character embedding) approach to represent the semantics provided by code changes and reviews. The embeddings are then well trained through a proposed attentional deep learning model, as a whole named CORE. We evaluate the effectiveness of CORE on code changes and reviews collected from 19 popular Java projects hosted on Github. Experimental results show that our model CORE can achieve significantly better performance than the state-of-the-art model (DeepMem), with an increase of 131.03% in terms of Recall@10 and 150.69% in terms of Mean Reciprocal Rank. Qualitative general word analysis among project developers also demonstrates the performance of CORE in automating code review.

An Online Topic Modeling Framework with Topics Automatically Labeled

In this paper, we propose a novel online topic tracking framework, named IEDL, for tracking the topic changes related to deep learning techniques on Stack Exchange and automatically interpreting each identified topic. The proposed framework combines the prior topic distributions in a time window during inferring the topics in current time slice, and introduces a new ranking scheme to select most representative phrases and sentences for the inferred topics in each time slice. Experiments on 7,076 Stack Exchange posts show the effectiveness of IEDL in tracking topic changes and labeling topics.

What You Say and How You Say it: Joint Modeling of Topics and Discourse in Microblog Conversations

This paper presents an unsupervised framework for jointly modeling topic content and discourse behavior in microblog conversations. Concretely, we propose a neural model to discover word clusters indicating what a conversation concerns (i.e., topics) and those reflecting how participants voice their opinions (i.e., discourse). Extensive experiments show that our model can yield both coherent topics and meaningful discourse behavior. Further study shows that our topic and discourse representations can benefit the classification of microblog messages, especially when they are jointly trained with the classifier.

Topic Memory Networks for Short Text Classification

Many classification models work poorly on short texts due to data sparsity. To address this issue, we propose topic memory networks for short text classification with a novel topic memory mechanism to encode latent topic representations indicative of class labels. Different from most prior work that focuses on extending features with external knowledge or pre-trained topics, our model jointly explores topic inference and text classification with memory networks in an end-to-end manner. Experimental results on four benchmark datasets show that our model outperforms state-of-the-art models on short text classification, meanwhile generates coherent topics.