GODEL: Large-Scale Pre-Training for Goal-Directed Dialog

We introduce GODEL (Grounded Open Dialogue Language Model), a large pre-trained language model for dialog. In contrast with earlier models such as DialoGPT, GODEL leverages a new phase of grounded pre-training designed to better support adapting GODEL to a wide range of downstream dialog tasks that require information external to the current conversation (e.g., a database or document) to produce good responses. Experiments against an array of benchmarks that encompass task-oriented dialog, conversational QA, and grounded open-domain dialog show that GODEL outperforms state-of-the-art pre-trained dialog models in few-shot fine-tuning setups, in terms of both human and automatic evaluation. A novel feature of our evaluation methodology is the introduction of a notion of utility that assesses the usefulness of responses (extrinsic evaluation) in addition to their communicative features (intrinsic evaluation). We show that extrinsic evaluation offers improved inter-annotator agreement and correlation with automated metrics. Code and data processing scripts are publicly available.

Toward Self-Learning End-to-End Dialog Systems

End-to-end task-oriented dialog systems often suffer from out-of-distribution (OOD) inputs after being deployed in dynamic, changing, and open environments. In this work, we propose SL-Agent, a self-learning framework that combines supervised learning, reinforcement learning, and machine teaching for building end-to-end dialog systems in a more realistic changing environment setting. SL-Agent consists of a dialog model and a pre-trained reward model to judge the quality of a system response. SL-Agent enables dialog agents to automatically adapt to environments with user behavior changes by learning from human-bot interactions via reinforcement learning, with the incorporated pre-trained reward model. We validate SL-Agent in four different dialog domains. Experimental results show the effectiveness of SL-Agent for automatically adapting to changing environments using both automatic and human evaluations. Furthermore, experiments on a challenging domain extension setting demonstrate that SL-Agent can effectively adapt to new tasks using limited human corrections provided via machine teaching. We will release code, data, and pre-trained models for further research.

Knowledge-Grounded Dialogue Generation with a Unified Knowledge Representation

Knowledge-grounded dialogue systems are challenging to build due to the lack of training data and heterogeneous knowledge sources. Existing systems perform poorly on unseen topics due to limited topics covered in the training data. In addition, heterogeneous knowledge sources make it challenging for systems to generalize to other tasks because knowledge sources in different knowledge representations require different knowledge encoders. To address these challenges, we present PLUG, a language model that homogenizes different knowledge sources to a unified knowledge representation for knowledge-grounded dialogue generation tasks. PLUG is pre-trained on a dialogue generation task conditioned on a unified essential knowledge representation. It can generalize to different downstream knowledge-grounded dialogue generation tasks with a few training examples. The empirical evaluation on two benchmarks shows that our model generalizes well across different knowledge-grounded tasks. It can achieve comparable performance with state-of-the-art methods under a fully-supervised setting and significantly outperforms other methods in zero-shot and few-shot settings.

ValueNet: A New Dataset for Human Value Driven Dialogue System

Building a socially intelligent agent involves many challenges, one of which is to teach the agent to speak guided by its value like a human. However, value-driven chatbots are still understudied in the area of dialogue systems. Most existing datasets focus on commonsense reasoning or social norm modeling. In this work, we present a new large-scale human value dataset called ValueNet, which contains human attitudes on 21,374 text scenarios. The dataset is organized in ten dimensions that conform to the basic human value theory in intercultural research. We further develop a Transformer-based value regression model on ValueNet to learn the utility distribution. Comprehensive empirical results show that the learned value model could benefit a wide range of dialogue tasks. For example, by teaching a generative agent with reinforcement learning and the rewards from the value model, our method attains state-of-the-art performance on the personalized dialog generation dataset: Persona-Chat. With values as additional features, existing emotion recognition models enable capturing rich human emotions in the context, which further improves the empathetic response generation performance in the EmpatheticDialogues dataset. To the best of our knowledge, ValueNet is the first large-scale text dataset for human value modeling, and we are the first one trying to incorporate a value model into emotionally intelligent dialogue systems. The dataset is available at https://liang-qiu.github.io/ValueNet/.

SYNERGY: Building Task Bots at Scale Using Symbolic Knowledge and Machine Teaching

In this paper we explore the use of symbolic knowledge and machine teaching to reduce human data labeling efforts in building neural task bots. We propose SYNERGY, a hybrid learning framework where a task bot is developed in two steps: (i) Symbolic knowledge to neural networks: Large amounts of simulated dialog sessions are generated based on task-specific symbolic knowledge which is represented as a task schema consisting of dialog flows and task-oriented databases. Then a pre-trained neural dialog model, SOLOIST, is fine-tuned on the simulated dialogs to build a bot for the task. (ii) Neural learning: The fine-tuned neural dialog model is continually refined with a handful of real task-specific dialogs via machine teaching, where training samples are generated by human teachers interacting with the task bot. We validate SYNERGY on four dialog tasks. Experimental results show that SYNERGY maps task-specific knowledge into neural dialog models achieving greater diversity and coverage of dialog flows, and continually improves model performance with machine teaching, thus demonstrating strong synergistic effects of symbolic knowledge and machine teaching.

SocAoG: Incremental Graph Parsing for Social Relation Inference in Dialogues

Inferring social relations from dialogues is vital for building emotionally intelligent robots to interpret human language better and act accordingly. We model the social network as an And-or Graph, named SocAoG, for the consistency of relations among a group and leveraging attributes as inference cues. Moreover, we formulate a sequential structure prediction task, and propose an $\alpha$-$\beta$-$\gamma$ strategy to incrementally parse SocAoG for the dynamic inference upon any incoming utterance: (i) an $\alpha$ process predicting attributes and relations conditioned on the semantics of dialogues, (ii) a $\beta$ process updating the social relations based on related attributes, and (iii) a $\gamma$ process updating individual's attributes based on interpersonal social relations. Empirical results on DialogRE and MovieGraph show that our model infers social relations more accurately than the state-of-the-art methods. Moreover, the ablation study shows the three processes complement each other, and the case study demonstrates the dynamic relational inference.

Self-supervised Pre-training with Hard Examples Improves Visual Representations

Self-supervised pre-training (SSP) employs random image transformations to generate training data for visual representation learning. In this paper, we first present a modeling framework that unifies existing SSP methods as learning to predict pseudo-labels. Then, we propose new data augmentation methods of generating training examples whose pseudo-labels are harder to predict than those generated via random image transformations. Specifically, we use adversarial training and CutMix to create hard examples (HEXA) to be used as augmented views for MoCo-v2 and DeepCluster-v2, leading to two variants HEXA_{MoCo} and HEXA_{DCluster}, respectively. In our experiments, we pre-train models on ImageNet and evaluate them on multiple public benchmarks. Our evaluation shows that the two new algorithm variants outperform their original counterparts, and achieve new state-of-the-art on a wide range of tasks where limited task supervision is available for fine-tuning. These results verify that hard examples are instrumental in improving the generalization of the pre-trained models.

Few-Shot Named Entity Recognition: A Comprehensive Study

This paper presents a comprehensive study to efficiently build named entity recognition (NER) systems when a small number of in-domain labeled data is available. Based upon recent Transformer-based self-supervised pre-trained language models (PLMs), we investigate three orthogonal schemes to improve the model generalization ability for few-shot settings: (1) meta-learning to construct prototypes for different entity types, (2) supervised pre-training on noisy web data to extract entity-related generic representations and (3) self-training to leverage unlabeled in-domain data. Different combinations of these schemes are also considered. We perform extensive empirical comparisons on 10 public NER datasets with various proportions of labeled data, suggesting useful insights for future research. Our experiments show that (i) in the few-shot learning setting, the proposed NER schemes significantly improve or outperform the commonly used baseline, a PLM-based linear classifier fine-tuned on domain labels; (ii) We create new state-of-the-art results on both few-shot and training-free settings compared with existing methods. We will release our code and pre-trained models for reproducible research.

RADDLE: An Evaluation Benchmark and Analysis Platform for Robust Task-oriented Dialog Systems

For task-oriented dialog systems to be maximally useful, it must be able to process conversations in a way that is (1) generalizable with a small number of training examples for new task domains, and (2) robust to user input in various styles, modalities or domains. In pursuit of these goals, we introduce the RADDLE benchmark, a collection of corpora and tools for evaluating the performance of models across a diverse set of domains. By including tasks with limited training data, RADDLE is designed to favor and encourage models with a strong generalization ability. RADDLE also includes a diagnostic checklist that facilitates detailed robustness analysis in aspects such as language variations, speech errors, unseen entities, and out-of-domain utterances. We evaluate recent state-of-the-art systems based on pre-training and fine-tuning, and find that grounded pre-training on heterogeneous dialog corpora performs better than training a separate model per domain. Overall, existing models are less than satisfactory in robustness evaluation, which suggests opportunities for future improvement.