Dialog-to-Actions: Building Task-Oriented Dialogue System via Action-Level Generation

End-to-end generation-based approaches have been investigated and applied in task-oriented dialogue systems. However, in industrial scenarios, existing methods face the bottlenecks of controllability (e.g., domain-inconsistent responses, repetition problem, etc) and efficiency (e.g., long computation time, etc). In this paper, we propose a task-oriented dialogue system via action-level generation. Specifically, we first construct dialogue actions from large-scale dialogues and represent each natural language (NL) response as a sequence of dialogue actions. Further, we train a Sequence-to-Sequence model which takes the dialogue history as input and outputs sequence of dialogue actions. The generated dialogue actions are transformed into verbal responses. Experimental results show that our light-weighted method achieves competitive performance, and has the advantage of controllability and efficiency.

MUSIED: A Benchmark for Event Detection from Multi-Source Heterogeneous Informal Texts

Event detection (ED) identifies and classifies event triggers from unstructured texts, serving as a fundamental task for information extraction. Despite the remarkable progress achieved in the past several years, most research efforts focus on detecting events from formal texts (e.g., news articles, Wikipedia documents, financial announcements). Moreover, the texts in each dataset are either from a single source or multiple yet relatively homogeneous sources. With massive amounts of user-generated text accumulating on the Web and inside enterprises, identifying meaningful events in these informal texts, usually from multiple heterogeneous sources, has become a problem of significant practical value. As a pioneering exploration that expands event detection to the scenarios involving informal and heterogeneous texts, we propose a new large-scale Chinese event detection dataset based on user reviews, text conversations, and phone conversations in a leading e-commerce platform for food service. We carefully investigate the proposed dataset's textual informality and multi-source heterogeneity characteristics by inspecting data samples quantitatively and qualitatively. Extensive experiments with state-of-the-art event detection methods verify the unique challenges posed by these characteristics, indicating that multi-source informal event detection remains an open problem and requires further efforts. Our benchmark and code are released at \url{https://github.com/myeclipse/MUSIED}.

A Low-Cost, Controllable and Interpretable Task-Oriented Chatbot: With Real-World After-Sale Services as Example

Though widely used in industry, traditional task-oriented dialogue systems suffer from three bottlenecks: (i) difficult ontology construction (e.g., intents and slots); (ii) poor controllability and interpretability; (iii) annotation-hungry. In this paper, we propose to represent utterance with a simpler concept named Dialogue Action, upon which we construct a tree-structured TaskFlow and further build task-oriented chatbot with TaskFlow as core component. A framework is presented to automatically construct TaskFlow from large-scale dialogues and deploy online. Our experiments on real-world after-sale customer services show TaskFlow can satisfy the major needs, as well as reduce the developer burden effectively.

Capturing Event Argument Interaction via A Bi-Directional Entity-Level Recurrent Decoder

Capturing interactions among event arguments is an essential step towards robust event argument extraction (EAE). However, existing efforts in this direction suffer from two limitations: 1) The argument role type information of contextual entities is mainly utilized as training signals, ignoring the potential merits of directly adopting it as semantically rich input features; 2) The argument-level sequential semantics, which implies the overall distribution pattern of argument roles over an event mention, is not well characterized. To tackle the above two bottlenecks, we formalize EAE as a Seq2Seq-like learning problem for the first time, where a sentence with a specific event trigger is mapped to a sequence of event argument roles. A neural architecture with a novel Bi-directional Entity-level Recurrent Decoder (BERD) is proposed to generate argument roles by incorporating contextual entities' argument role predictions, like a word-by-word text generation process, thereby distinguishing implicit argument distribution patterns within an event more accurately.