Evaluating Large Language Models as Generative User Simulators for Conversational Recommendation

Synthetic users are cost-effective proxies for real users in the evaluation of conversational recommender systems. Large language models show promise in simulating human-like behavior, raising the question of their ability to represent a diverse population of users. We introduce a new protocol to measure the degree to which language models can accurately emulate human behavior in conversational recommendation. This protocol is comprised of five tasks, each designed to evaluate a key property that a synthetic user should exhibit: choosing which items to talk about, expressing binary preferences, expressing open-ended preferences, requesting recommendations, and giving feedback. Through evaluation of baseline simulators, we demonstrate these tasks effectively reveal deviations of language models from human behavior, and offer insights on how to reduce the deviations with model selection and prompting strategies.

Context-based Fast Recommendation Strategy for Long User Behavior Sequence in Meituan Waimai

In the recommender system of Meituan Waimai, we are dealing with ever-lengthening user behavior sequences, which pose an increasing challenge to modeling user preference effectively. Existing sequential recommendation models often fail to capture long-term dependencies or are too complex, complicating the fulfillment of Meituan Waimai's unique business needs. To better model user interests, we consider selecting relevant sub-sequences from users' extensive historical behaviors based on their preferences. In this specific scenario, we've noticed that the contexts in which users interact have a significant impact on their preferences. For this purpose, we introduce a novel method called Context-based Fast Recommendation Strategy to tackle the issue of long sequences. We first identify contexts that share similar user preferences with the target context and then locate the corresponding PoIs based on these identified contexts. This approach eliminates the necessity to select a sub-sequence for every candidate PoI, thereby avoiding high time complexity. Specifically, we implement a prototype-based approach to pinpoint contexts that mirror similar user preferences. To amplify accuracy and interpretability, we employ JS divergence of PoI attributes such as categories and prices as a measure of similarity between contexts. A temporal graph integrating both prototype and context nodes helps incorporate temporal information. We then identify appropriate prototypes considering both target contexts and short-term user preferences. Following this, we utilize contexts aligned with these prototypes to generate a sub-sequence, aimed at predicting CTR and CTCVR scores with target attention. Since its inception in 2023, this strategy has been adopted in Meituan Waimai's display recommender system, leading to a 4.6% surge in CTR and a 4.2% boost in GMV.

FedHCDR: Federated Cross-Domain Recommendation with Hypergraph Signal Decoupling

In recent years, Cross-Domain Recommendation (CDR) has drawn significant attention, which utilizes user data from multiple domains to enhance the recommendation performance. However, current CDR methods require sharing user data across domains, thereby violating the General Data Protection Regulation (GDPR). Consequently, numerous approaches have been proposed for Federated Cross-Domain Recommendation (FedCDR). Nevertheless, the data heterogeneity across different domains inevitably influences the overall performance of federated learning. In this study, we propose FedHCDR, a novel Federated Cross-Domain Recommendation framework with Hypergraph signal decoupling. Specifically, to address the data heterogeneity across domains, we introduce an approach called hypergraph signal decoupling (HSD) to decouple the user features into domain-exclusive and domain-shared features. The approach employs high-pass and low-pass hypergraph filters to decouple domain-exclusive and domain-shared user representations, which are trained by the local-global bi-directional transfer algorithm. In addition, a hypergraph contrastive learning (HCL) module is devised to enhance the learning of domain-shared user relationship information by perturbing the user hypergraph. Extensive experiments conducted on three real-world scenarios demonstrate that FedHCDR outperforms existing baselines significantly.

Concept -- An Evaluation Protocol on Conversation Recommender Systems with System-centric and User-centric Factors

The conversational recommendation system (CRS) has been criticized regarding its user experience in real-world scenarios, despite recent significant progress achieved in academia. Existing evaluation protocols for CRS may prioritize system-centric factors such as effectiveness and fluency in conversation while neglecting user-centric aspects. Thus, we propose a new and inclusive evaluation protocol, Concept, which integrates both system- and user-centric factors. We conceptualise three key characteristics in representing such factors and further divide them into six primary abilities. To implement Concept, we adopt a LLM-based user simulator and evaluator with scoring rubrics that are tailored for each primary ability. Our protocol, Concept, serves a dual purpose. First, it provides an overview of the pros and cons in current CRS models. Second, it pinpoints the problem of low usability in the "omnipotent" ChatGPT and offers a comprehensive reference guide for evaluating CRS, thereby setting the foundation for CRS improvement.

DESERE: The 1st Workshop on Decentralised Search and Recommendation

The DESERE Workshop, our First Workshop on Decentralised Search and Recommendation, offers a platform for researchers to explore and share innovative ideas on decentralised web services, mainly focusing on three major topics: (i) societal impact of decentralised systems: their effect on privacy, policy, and regulation; (ii) decentralising applications: algorithmic and performance challenges that arise from decentralisation; and (iii) infrastructure to support decentralised systems and services: peer-to-peer networks, routing, and performance evaluation tools

Can Small Language Models be Good Reasoners for Sequential Recommendation?

Large language models (LLMs) open up new horizons for sequential recommendations, owing to their remarkable language comprehension and generation capabilities. However, there are still numerous challenges that should be addressed to successfully implement sequential recommendations empowered by LLMs. Firstly, user behavior patterns are often complex, and relying solely on one-step reasoning from LLMs may lead to incorrect or task-irrelevant responses. Secondly, the prohibitively resource requirements of LLM (e.g., ChatGPT-175B) are overwhelmingly high and impractical for real sequential recommender systems. In this paper, we propose a novel Step-by-step knowLedge dIstillation fraMework for recommendation (SLIM), paving a promising path for sequential recommenders to enjoy the exceptional reasoning capabilities of LLMs in a "slim" (i.e., resource-efficient) manner. We introduce CoT prompting based on user behavior sequences for the larger teacher model. The rationales generated by the teacher model are then utilized as labels to distill the downstream smaller student model (e.g., LLaMA2-7B). In this way, the student model acquires the step-by-step reasoning capabilities in recommendation tasks. We encode the generated rationales from the student model into a dense vector, which empowers recommendation in both ID-based and ID-agnostic scenarios. Extensive experiments demonstrate the effectiveness of SLIM over state-of-the-art baselines, and further analysis showcasing its ability to generate meaningful recommendation reasoning at affordable costs.

An Empirical Study of Training ID-Agnostic Multi-modal Sequential Recommenders

Sequential Recommendation (SR) aims to predict future user-item interactions based on historical interactions. While many SR approaches concentrate on user IDs and item IDs, the human perception of the world through multi-modal signals, like text and images, has inspired researchers to delve into constructing SR from multi-modal information without using IDs. However, the complexity of multi-modal learning manifests in diverse feature extractors, fusion methods, and pre-trained models. Consequently, designing a simple and universal \textbf{M}ulti-\textbf{M}odal \textbf{S}equential \textbf{R}ecommendation (\textbf{MMSR}) framework remains a formidable challenge. We systematically summarize the existing multi-modal related SR methods and distill the essence into four core components: visual encoder, text encoder, multimodal fusion module, and sequential architecture. Along these dimensions, we dissect the model designs, and answer the following sub-questions: First, we explore how to construct MMSR from scratch, ensuring its performance either on par with or exceeds existing SR methods without complex techniques. Second, we examine if MMSR can benefit from existing multi-modal pre-training paradigms. Third, we assess MMSR's capability in tackling common challenges like cold start and domain transferring. Our experiment results across four real-world recommendation scenarios demonstrate the great potential ID-agnostic multi-modal sequential recommendation. Our framework can be found at: https://github.com/MMSR23/MMSR.

End-to-end training of Multimodal Model and ranking Model

Traditional recommender systems heavily rely on ID features, which often encounter challenges related to cold-start and generalization. Modeling pre-extracted content features can mitigate these issues, but is still a suboptimal solution due to the discrepancies between training tasks and model parameters. End-to-end training presents a promising solution for these problems, yet most of the existing works mainly focus on retrieval models, leaving the multimodal techniques under-utilized. In this paper, we propose an industrial multimodal recommendation framework named EM3: End-to-end training of Multimodal Model and ranking Model, which sufficiently utilizes multimodal information and allows personalized ranking tasks to directly train the core modules in the multimodal model to obtain more task-oriented content features, without overburdening resource consumption. First, we propose Fusion-Q-Former, which consists of transformers and a set of trainable queries, to fuse different modalities and generate fixed-length and robust multimodal embeddings. Second, in our sequential modeling for user content interest, we utilize Low-Rank Adaptation technique to alleviate the conflict between huge resource consumption and long sequence length. Third, we propose a novel Content-ID-Contrastive learning task to complement the advantages of content and ID by aligning them with each other, obtaining more task-oriented content embeddings and more generalized ID embeddings. In experiments, we implement EM3 on different ranking models in two scenario, achieving significant improvements in both offline evaluation and online A/B test, verifying the generalizability of our method. Ablation studies and visualization are also performed. Furthermore, we also conduct experiments on two public datasets to show that our proposed method outperforms the state-of-the-art methods.

Identifying Shopping Intent in Product QA for Proactive Recommendations

Voice assistants have become ubiquitous in smart devices allowing users to instantly access information via voice questions. While extensive research has been conducted in question answering for voice search, little attention has been paid on how to enable proactive recommendations from a voice assistant to its users. This is a highly challenging problem that often leads to user friction, mainly due to recommendations provided to the users at the wrong time. We focus on the domain of e-commerce, namely in identifying Shopping Product Questions (SPQs), where the user asking a product-related question may have an underlying shopping need. Identifying a user's shopping need allows voice assistants to enhance shopping experience by determining when to provide recommendations, such as product or deal recommendations, or proactive shopping actions recommendation. Identifying SPQs is a challenging problem and cannot be done from question text alone, and thus requires to infer latent user behavior patterns inferred from user's past shopping history. We propose features that capture the user's latent shopping behavior from their purchase history, and combine them using a novel Mixture-of-Experts (MoE) model. Our evaluation shows that the proposed approach is able to identify SPQs with a high score of F1=0.91. Furthermore, based on an online evaluation with real voice assistant users, we identify SPQs in real-time and recommend shopping actions to users to add the queried product into their shopping list. We demonstrate that we are able to accurately identify SPQs, as indicated by the significantly higher rate of added products to users' shopping lists when being prompted after SPQs vs random PQs.

CoRAL: Collaborative Retrieval-Augmented Large Language Models Improve Long-tail Recommendation

The long-tail recommendation is a challenging task for traditional recommender systems, due to data sparsity and data imbalance issues. The recent development of large language models (LLMs) has shown their abilities in complex reasoning, which can help to deduce users' preferences based on very few previous interactions. However, since most LLM-based systems rely on items' semantic meaning as the sole evidence for reasoning, the collaborative information of user-item interactions is neglected, which can cause the LLM's reasoning to be misaligned with task-specific collaborative information of the dataset. To further align LLMs' reasoning to task-specific user-item interaction knowledge, we introduce collaborative retrieval-augmented LLMs, CoRAL, which directly incorporate collaborative evidence into the prompts. Based on the retrieved user-item interactions, the LLM can analyze shared and distinct preferences among users, and summarize the patterns indicating which types of users would be attracted by certain items. The retrieved collaborative evidence prompts the LLM to align its reasoning with the user-item interaction patterns in the dataset. However, since the capacity of the input prompt is limited, finding the minimally-sufficient collaborative information for recommendation tasks can be challenging. We propose to find the optimal interaction set through a sequential decision-making process and develop a retrieval policy learned through a reinforcement learning (RL) framework, CoRAL. Our experimental results show that CoRAL can significantly improve LLMs' reasoning abilities on specific recommendation tasks. Our analysis also reveals that CoRAL can more efficiently explore collaborative information through reinforcement learning.