Unifying Bias and Unfairness in Information Retrieval: A Survey of Challenges and Opportunities with Large Language Models

With the rapid advancement of large language models (LLMs), information retrieval (IR) systems, such as search engines and recommender systems, have undergone a significant paradigm shift. This evolution, while heralding new opportunities, introduces emerging challenges, particularly in terms of biases and unfairness, which may threaten the information ecosystem. In this paper, we present a comprehensive survey of existing works on emerging and pressing bias and unfairness issues in IR systems when the integration of LLMs. We first unify bias and unfairness issues as distribution mismatch problems, providing a groundwork for categorizing various mitigation strategies through distribution alignment. Subsequently, we systematically delve into the specific bias and unfairness issues arising from three critical stages of LLMs integration into IR systems: data collection, model development, and result evaluation. In doing so, we meticulously review and analyze recent literature, focusing on the definitions, characteristics, and corresponding mitigation strategies associated with these issues. Finally, we identify and highlight some open problems and challenges for future work, aiming to inspire researchers and stakeholders in the IR field and beyond to better understand and mitigate bias and unfairness issues of IR in this LLM era. We also consistently maintain a GitHub repository for the relevant papers and resources in this rising direction at https://github.com/KID-22/LLM-IR-Bias-Fairness-Survey.

UOEP: User-Oriented Exploration Policy for Enhancing Long-Term User Experiences in Recommender Systems

Reinforcement learning (RL) has gained traction for enhancing user long-term experiences in recommender systems by effectively exploring users' interests. However, modern recommender systems exhibit distinct user behavioral patterns among tens of millions of items, which increases the difficulty of exploration. For example, user behaviors with different activity levels require varying intensity of exploration, while previous studies often overlook this aspect and apply a uniform exploration strategy to all users, which ultimately hurts user experiences in the long run. To address these challenges, we propose User-Oriented Exploration Policy (UOEP), a novel approach facilitating fine-grained exploration among user groups. We first construct a distributional critic which allows policy optimization under varying quantile levels of cumulative reward feedbacks from users, representing user groups with varying activity levels. Guided by this critic, we devise a population of distinct actors aimed at effective and fine-grained exploration within its respective user group. To simultaneously enhance diversity and stability during the exploration process, we further introduce a population-level diversity regularization term and a supervision module. Experimental results on public recommendation datasets demonstrate that our approach outperforms all other baselines in terms of long-term performance, validating its user-oriented exploration effectiveness. Meanwhile, further analyses reveal our approach's benefits of improved performance for low-activity users as well as increased fairness among users.

LLMs may Dominate Information Access: Neural Retrievers are Biased Towards LLM-Generated Texts

Recently, the emergence of large language models (LLMs) has revolutionized the paradigm of information retrieval (IR) applications, especially in web search. With their remarkable capabilities in generating human-like texts, LLMs have created enormous texts on the Internet. As a result, IR systems in the LLMs era are facing a new challenge: the indexed documents now are not only written by human beings but also automatically generated by the LLMs. How these LLM-generated documents influence the IR systems is a pressing and still unexplored question. In this work, we conduct a quantitative evaluation of different IR models in scenarios where both human-written and LLM-generated texts are involved. Surprisingly, our findings indicate that neural retrieval models tend to rank LLM-generated documents higher.We refer to this category of biases in neural retrieval models towards the LLM-generated text as the \textbf{source bias}. Moreover, we discover that this bias is not confined to the first-stage neural retrievers, but extends to the second-stage neural re-rankers. Then, we provide an in-depth analysis from the perspective of text compression and observe that neural models can better understand the semantic information of LLM-generated text, which is further substantiated by our theoretical analysis.We also discuss the potential server concerns stemming from the observed source bias and hope our findings can serve as a critical wake-up call to the IR community and beyond. To facilitate future explorations of IR in the LLM era, the constructed two new benchmarks and codes will later be available at \url{https://github.com/KID-22/LLM4IR-Bias}.

Uncovering ChatGPT's Capabilities in Recommender Systems

The debut of ChatGPT has recently attracted the attention of the natural language processing (NLP) community and beyond. Existing studies have demonstrated that ChatGPT shows significant improvement in a range of downstream NLP tasks, but the capabilities and limitations of ChatGPT in terms of recommendations remain unclear. In this study, we aim to conduct an empirical analysis of ChatGPT's recommendation ability from an Information Retrieval (IR) perspective, including point-wise, pair-wise, and list-wise ranking. To achieve this goal, we re-formulate the above three recommendation policies into a domain-specific prompt format. Through extensive experiments on four datasets from different domains, we demonstrate that ChatGPT outperforms other large language models across all three ranking policies. Based on the analysis of unit cost improvements, we identify that ChatGPT with list-wise ranking achieves the best trade-off between cost and performance compared to point-wise and pair-wise ranking. Moreover, ChatGPT shows the potential for mitigating the cold start problem and explainable recommendation. To facilitate further explorations in this area, the full code and detailed original results are open-sourced at https://github.com/rainym00d/LLM4RS.

A Semi-Synthetic Dataset Generation Framework for Causal Inference in Recommender Systems

Accurate recommendation and reliable explanation are two key issues for modern recommender systems. However, most recommendation benchmarks only concern the prediction of user-item ratings while omitting the underlying causes behind the ratings. For example, the widely-used Yahoo!R3 dataset contains little information on the causes of the user-movie ratings. A solution could be to conduct surveys and require the users to provide such information. In practice, the user surveys can hardly avoid compliance issues and sparse user responses, which greatly hinders the exploration of causality-based recommendation. To better support the studies of causal inference and further explanations in recommender systems, we propose a novel semi-synthetic data generation framework for recommender systems where causal graphical models with missingness are employed to describe the causal mechanism of practical recommendation scenarios. To illustrate the use of our framework, we construct a semi-synthetic dataset with Causal Tags And Ratings (CTAR), based on the movies as well as their descriptive tags and rating information collected from a famous movie rating website. Using the collected data and the causal graph, the user-item-ratings and their corresponding user-item-tags are automatically generated, which provides the reasons (selected tags) why the user rates the items. Descriptive statistics and baseline results regarding the CTAR dataset are also reported. The proposed data generation framework is not limited to recommendation, and the released APIs can be used to generate customized datasets for other research tasks.