FaultProfIT: Hierarchical Fault Profiling of Incident Tickets in Large-scale Cloud Systems

Postmortem analysis is essential in the management of incidents within cloud systems, which provides valuable insights to improve system's reliability and robustness. At CloudA, fault pattern profiling is performed during the postmortem phase, which involves the classification of incidents' faults into unique categories, referred to as fault pattern. By aggregating and analyzing these fault patterns, engineers can discern common faults, vulnerable components and emerging fault trends. However, this process is currently conducted by manual labeling, which has inherent drawbacks. On the one hand, the sheer volume of incidents means only the most severe ones are analyzed, causing a skewed overview of fault patterns. On the other hand, the complexity of the task demands extensive domain knowledge, which leads to errors and inconsistencies. To address these limitations, we propose an automated approach, named FaultProfIT, for Fault pattern Profiling of Incident Tickets. It leverages hierarchy-guided contrastive learning to train a hierarchy-aware incident encoder and predicts fault patterns with enhanced incident representations. We evaluate FaultProfIT using the production incidents from CloudA. The results demonstrate that FaultProfIT outperforms state-of-the-art methods. Our ablation study and analysis also verify the effectiveness of hierarchy-guided contrastive learning. Additionally, we have deployed FaultProfIT at CloudA for six months. To date, FaultProfIT has analyzed 10,000+ incidents from 30+ cloud services, successfully revealing several fault trends that have informed system improvements.

Internal Cross-layer Gradients for Extending Homogeneity to Heterogeneity in Federated Learning

Federated learning (FL) inevitably confronts the challenge of system heterogeneity in practical scenarios. To enhance the capabilities of most model-homogeneous FL methods in handling system heterogeneity, we propose a training scheme that can extend their capabilities to cope with this challenge. In this paper, we commence our study with a detailed exploration of homogeneous and heterogeneous FL settings and discover three key observations: (1) a positive correlation between client performance and layer similarities, (2) higher similarities in the shallow layers in contrast to the deep layers, and (3) the smoother gradients distributions indicate the higher layer similarities. Building upon these observations, we propose InCo Aggregation that leverags internal cross-layer gradients, a mixture of gradients from shallow and deep layers within a server model, to augment the similarity in the deep layers without requiring additional communication between clients. Furthermore, our methods can be tailored to accommodate model-homogeneous FL methods such as FedAvg, FedProx, FedNova, Scaffold, and MOON, to expand their capabilities to handle the system heterogeneity. Copious experimental results validate the effectiveness of InCo Aggregation, spotlighting internal cross-layer gradients as a promising avenue to enhance the performance in heterogenous FL.

Scalable and Adaptive Log-based Anomaly Detection with Expert in the Loop

System logs play a critical role in maintaining the reliability of software systems. Fruitful studies have explored automatic log-based anomaly detection and achieved notable accuracy on benchmark datasets. However, when applied to large-scale cloud systems, these solutions face limitations due to high resource consumption and lack of adaptability to evolving logs. In this paper, we present an accurate, lightweight, and adaptive log-based anomaly detection framework, referred to as SeaLog. Our method introduces a Trie-based Detection Agent (TDA) that employs a lightweight, dynamically-growing trie structure for real-time anomaly detection. To enhance TDA's accuracy in response to evolving log data, we enable it to receive feedback from experts. Interestingly, our findings suggest that contemporary large language models, such as ChatGPT, can provide feedback with a level of consistency comparable to human experts, which can potentially reduce manual verification efforts. We extensively evaluate SeaLog on two public datasets and an industrial dataset. The results show that SeaLog outperforms all baseline methods in terms of effectiveness, runs 2X to 10X faster and only consumes 5% to 41% of the memory resource.

FedIN: Federated Intermediate Layers Learning for Model Heterogeneity

Federated learning (FL) facilitates edge devices to cooperatively train a global shared model while maintaining the training data locally and privately. However, a common but impractical assumption in FL is that the participating edge devices possess the same required resources and share identical global model architecture. In this study, we propose a novel FL method called Federated Intermediate Layers Learning (FedIN), supporting heterogeneous models without utilizing any public dataset. The training models in FedIN are divided into three parts, including an extractor, the intermediate layers, and a classifier. The model architectures of the extractor and classifier are the same in all devices to maintain the consistency of the intermediate layer features, while the architectures of the intermediate layers can vary for heterogeneous devices according to their resource capacities. To exploit the knowledge from features, we propose IN training, training the intermediate layers in line with the features from other clients. Additionally, we formulate and solve a convex optimization problem to mitigate the gradient divergence problem induced by the conflicts between the IN training and the local training. The experiment results show that FedIN achieves the best performance in the heterogeneous model environment compared with the state-of-the-art algorithms. Furthermore, our ablation study demonstrates the effectiveness of IN training and the solution to the convex optimization problem.