Show, Don't Tell: Demonstrations Outperform Descriptions for Schema-Guided Task-Oriented Dialogue

Building universal dialogue systems that can seamlessly operate across multiple domains/APIs and generalize to new ones with minimal supervision and maintenance is a critical challenge. Recent works have leveraged natural language descriptions for schema elements to enable such systems; however, descriptions can only indirectly convey schema semantics. In this work, we propose Show, Don't Tell, a prompt format for seq2seq modeling which uses a short labeled example dialogue to show the semantics of schema elements rather than tell the model via descriptions. While requiring similar effort from service developers, we show that using short examples as schema representations with large language models results in stronger performance and better generalization on two popular dialogue state tracking benchmarks: the Schema-Guided Dialogue dataset and the MultiWoZ leave-one-out benchmark.

Pathways: Asynchronous Distributed Dataflow for ML

We present the design of a new large scale orchestration layer for accelerators. Our system, Pathways, is explicitly designed to enable exploration of new systems and ML research ideas, while retaining state of the art performance for current models. Pathways uses a sharded dataflow graph of asynchronous operators that consume and produce futures, and efficiently gang-schedules heterogeneous parallel computations on thousands of accelerators while coordinating data transfers over their dedicated interconnects. Pathways makes use of a novel asynchronous distributed dataflow design that lets the control plane execute in parallel despite dependencies in the data plane. This design, with careful engineering, allows Pathways to adopt a single-controller model that makes it easier to express complex new parallelism patterns. We demonstrate that Pathways can achieve performance parity (~100% accelerator utilization) with state-of-the-art systems when running SPMD computations over 2048 TPUs, while also delivering throughput comparable to the SPMD case for Transformer models that are pipelined across 16 stages, or sharded across two islands of accelerators connected over a data center network.

Self-supervised Learning with Random-projection Quantizer for Speech Recognition

We present a simple and effective self-supervised learning approach for speech recognition. The approach learns a model to predict the masked speech signals, in the form of discrete labels generated with a random-projection quantizer. In particular the quantizer projects speech inputs with a randomly initialized matrix, and does a nearest-neighbor lookup in a randomly-initialized codebook. Neither the matrix nor the codebook is updated during self-supervised learning. Since the random-projection quantizer is not trained and is separated from the speech recognition model, the design makes the approach flexible and is compatible with universal speech recognition architecture. On LibriSpeech our approach achieves similar word-error-rates as previous work using self-supervised learning with non-streaming models, and provides lower word-error-rates and latency than wav2vec 2.0 and w2v-BERT with streaming models. On multilingual tasks the approach also provides significant improvement over wav2vec 2.0 and w2v-BERT.

Description-Driven Task-Oriented Dialog Modeling

Task-oriented dialogue (TOD) systems are required to identify key information from conversations for the completion of given tasks. Such information is conventionally specified in terms of intents and slots contained in task-specific ontology or schemata. Since these schemata are designed by system developers, the naming convention for slots and intents is not uniform across tasks, and may not convey their semantics effectively. This can lead to models memorizing arbitrary patterns in data, resulting in suboptimal performance and generalization. In this paper, we propose that schemata should be modified by replacing names or notations entirely with natural language descriptions. We show that a language description-driven system exhibits better understanding of task specifications, higher performance on state tracking, improved data efficiency, and effective zero-shot transfer to unseen tasks. Following this paradigm, we present a simple yet effective Description-Driven Dialog State Tracking (D3ST) model, which relies purely on schema descriptions and an "index-picking" mechanism. We demonstrate the superiority in quality, data efficiency and robustness of our approach as measured on the MultiWOZ (Budzianowski et al.,2018), SGD (Rastogi et al., 2020), and the recent SGD-X (Lee et al., 2021) benchmarks.

GLaM: Efficient Scaling of Language Models with Mixture-of-Experts

Scaling language models with more data, compute and parameters has driven significant progress in natural language processing. For example, thanks to scaling, GPT-3 was able to achieve strong results on in-context learning tasks. However, training these large dense models requires significant amounts of computing resources. In this paper, we propose and develop a family of language models named GLaM (Generalist Language Model), which uses a sparsely activated mixture-of-experts architecture to scale the model capacity while also incurring substantially less training cost compared to dense variants. The largest GLaM has 1.2 trillion parameters, which is approximately 7x larger than GPT-3. It consumes only 1/3 of the energy used to train GPT-3 and requires half of the computation flops for inference, while still achieving better overall zero-shot and one-shot performance across 29 NLP tasks.

SGD-X: A Benchmark for Robust Generalization in Schema-Guided Dialogue Systems

Zero/few-shot transfer to unseen services is a critical challenge in task-oriented dialogue research. The Schema-Guided Dialogue (SGD) dataset introduced a paradigm for enabling models to support an unlimited number of services without additional data collection or re-training through the use of schemas. Schemas describe service APIs in natural language, which models consume to understand the services they need to support. However, the impact of the choice of language in these schemas on model performance remains unexplored. We address this by releasing SGD-X, a benchmark for measuring the robustness of dialogue systems to linguistic variations in schemas. SGD-X extends the SGD dataset with crowdsourced variants for every schema, where variants are semantically similar yet stylistically diverse. We evaluate two dialogue state tracking models on SGD-X and observe that neither generalizes well across schema variations, measured by joint goal accuracy and a novel metric for measuring schema sensitivity. Furthermore, we present a simple model-agnostic data augmentation method to improve schema robustness and zero-shot generalization to unseen services.

Vector-quantized Image Modeling with Improved VQGAN

Pretraining language models with next-token prediction on massive text corpora has delivered phenomenal zero-shot, few-shot, transfer learning and multi-tasking capabilities on both generative and discriminative language tasks. Motivated by this success, we explore a Vector-quantized Image Modeling (VIM) approach that involves pretraining a Transformer to predict rasterized image tokens autoregressively. The discrete image tokens are encoded from a learned Vision-Transformer-based VQGAN (ViT-VQGAN). We first propose multiple improvements over vanilla VQGAN from architecture to codebook learning, yielding better efficiency and reconstruction fidelity. The improved ViT-VQGAN further improves vector-quantized image modeling tasks, including unconditional, class-conditioned image generation and unsupervised representation learning. When trained on ImageNet at 256x256 resolution, we achieve Inception Score (IS) of 175.1 and Fr'echet Inception Distance (FID) of 4.17, a dramatic improvement over the vanilla VQGAN, which obtains 70.6 and 17.04 for IS and FID, respectively. Based on ViT-VQGAN and unsupervised pretraining, we further evaluate the pretrained Transformer by averaging intermediate features, similar to Image GPT (iGPT). This ImageNet-pretrained VIM-L significantly beats iGPT-L on linear-probe accuracy from 60.3% to 72.2% for a similar model size. ViM-L also outperforms iGPT-XL which is trained with extra web image data and larger model size.

BigSSL: Exploring the Frontier of Large-Scale Semi-Supervised Learning for Automatic Speech Recognition

We summarize the results of a host of efforts using giant automatic speech recognition (ASR) models pre-trained using large, diverse unlabeled datasets containing approximately a million hours of audio. We find that the combination of pre-training, self-training and scaling up model size greatly increases data efficiency, even for extremely large tasks with tens of thousands of hours of labeled data. In particular, on an ASR task with 34k hours of labeled data, by fine-tuning an 8 billion parameter pre-trained Conformer model we can match state-of-the-art (SoTA) performance with only 3% of the training data and significantly improve SoTA with the full training set. We also report on the universal benefits gained from using big pre-trained and self-trained models for a large set of downstream tasks that cover a wide range of speech domains and span multiple orders of magnitudes of dataset sizes, including obtaining SoTA performance on many public benchmarks. In addition, we utilize the learned representation of pre-trained networks to achieve SoTA results on non-ASR tasks.

Effective Sequence-to-Sequence Dialogue State Tracking

Sequence-to-sequence models have been applied to a wide variety of NLP tasks, but how to properly use them for dialogue state tracking has not been systematically investigated. In this paper, we study this problem from the perspectives of pre-training objectives as well as the formats of context representations. We demonstrate that the choice of pre-training objective makes a significant difference to the state tracking quality. In particular, we find that masked span prediction is more effective than auto-regressive language modeling. We also explore using Pegasus, a span prediction-based pre-training objective for text summarization, for the state tracking model. We found that pre-training for the seemingly distant summarization task works surprisingly well for dialogue state tracking. In addition, we found that while recurrent state context representation works also reasonably well, the model may have a hard time recovering from earlier mistakes. We conducted experiments on the MultiWOZ 2.1-2.4, WOZ 2.0, and DSTC2 datasets with consistent observations.