Knowledge-enhanced Mixed-initiative Dialogue System for Emotional Support Conversations

Unlike empathetic dialogues, the system in emotional support conversations (ESC) is expected to not only convey empathy for comforting the help-seeker, but also proactively assist in exploring and addressing their problems during the conversation. In this work, we study the problem of mixed-initiative ESC where the user and system can both take the initiative in leading the conversation. Specifically, we conduct a novel analysis on mixed-initiative ESC systems with a tailor-designed schema that divides utterances into different types with speaker roles and initiative types. Four emotional support metrics are proposed to evaluate the mixed-initiative interactions. The analysis reveals the necessity and challenges of building mixed-initiative ESC systems. In the light of this, we propose a knowledge-enhanced mixed-initiative framework (KEMI) for ESC, which retrieves actual case knowledge from a large-scale mental health knowledge graph for generating mixed-initiative responses. Experimental results on two ESC datasets show the superiority of KEMI in both content-preserving evaluation and mixed initiative related analyses.

A Survey on Proactive Dialogue Systems: Problems, Methods, and Prospects

Proactive dialogue systems, related to a wide range of real-world conversational applications, equip the conversational agent with the capability of leading the conversation direction towards achieving pre-defined targets or fulfilling certain goals from the system side. It is empowered by advanced techniques to progress to more complicated tasks that require strategical and motivational interactions. In this survey, we provide a comprehensive overview of the prominent problems and advanced designs for conversational agent's proactivity in different types of dialogues. Furthermore, we discuss challenges that meet the real-world application needs but require a greater research focus in the future. We hope that this first survey of proactive dialogue systems can provide the community with a quick access and an overall picture to this practical problem, and stimulate more progresses on conversational AI to the next level.

Product Question Answering in E-Commerce: A Survey

Product question answering (PQA), aiming to automatically provide instant responses to customer's questions in E-Commerce platforms, has drawn increasing attention in recent years. Compared with typical QA problems, PQA exhibits unique challenges such as the subjectivity and reliability of user-generated contents in E-commerce platforms. Therefore, various problem settings and novel methods have been proposed to capture these special characteristics. In this paper, we aim to systematically review existing research efforts on PQA. Specifically, we categorize PQA studies into four problem settings in terms of the form of provided answers. We analyze the pros and cons, as well as present existing datasets and evaluation protocols for each setting. We further summarize the most significant challenges that characterize PQA from general QA applications and discuss their corresponding solutions. Finally, we conclude this paper by providing the prospect on several future directions.

Deep Active Learning for Scientific Computing in the Wild

Deep learning (DL) is revolutionizing the scientific computing community. To reduce the data gap caused by usually expensive simulations or experimentation, active learning has been identified as a promising solution for the scientific computing community. However, the deep active learning (DAL) literature is currently dominated by image classification problems and pool-based methods, which are not directly transferrable to scientific computing problems, dominated by regression problems with no pre-defined 'pool' of unlabeled data. Here for the first time, we investigate the robustness of DAL methods for scientific computing problems using ten state-of-the-art DAL methods and eight benchmark problems. We show that, to our surprise, the majority of the DAL methods are not robust even compared to random sampling when the ideal pool size is unknown. We further analyze the effectiveness and robustness of DAL methods and suggest that diversity is necessary for a robust DAL for scientific computing problems.

PeerDA: Data Augmentation via Modeling Peer Relation for Span Identification Tasks

Span Identification (SpanID) is a family of NLP tasks that aims to detect and classify text spans. Different from previous works that merely leverage Subordinate (\textsc{Sub}) relation about \textit{if a span is an instance of a certain category} to train SpanID models, we explore Peer (\textsc{Pr}) relation, which indicates that \textit{the two spans are two different instances from the same category sharing similar features}, and propose a novel \textbf{Peer} \textbf{D}ata \textbf{A}ugmentation (PeerDA) approach to treat span-span pairs with the \textsc{Pr} relation as a kind of augmented training data. PeerDA has two unique advantages: (1) There are a large number of span-span pairs with the \textsc{Pr} relation for augmenting the training data. (2) The augmented data can prevent over-fitting to the superficial span-category mapping by pushing SpanID models to leverage more on spans' semantics. Experimental results on ten datasets over four diverse SpanID tasks across seven domains demonstrate the effectiveness of PeerDA. Notably, seven of them achieve state-of-the-art results.

PACIFIC: Towards Proactive Conversational Question Answering over Tabular and Textual Data in Finance

To facilitate conversational question answering (CQA) over hybrid contexts in finance, we present a new dataset, named PACIFIC. Compared with existing CQA datasets, PACIFIC exhibits three key features: (i) proactivity, (ii) numerical reasoning, and (iii) hybrid context of tables and text. A new task is defined accordingly to study Proactive Conversational Question Answering (PCQA), which combines clarification question generation and CQA. In addition, we propose a novel method, namely UniPCQA, to adapt a hybrid format of input and output content in PCQA into the Seq2Seq problem, including the reformulation of the numerical reasoning process as code generation. UniPCQA performs multi-task learning over all sub-tasks in PCQA and incorporates a simple ensemble strategy to alleviate the error propagation issue in the multi-task learning by cross-validating top-$k$ sampled Seq2Seq outputs. We benchmark the PACIFIC dataset with extensive baselines and provide comprehensive evaluations on each sub-task of PCQA.

ConReader: Exploring Implicit Relations in Contracts for Contract Clause Extraction

We study automatic Contract Clause Extraction (CCE) by modeling implicit relations in legal contracts. Existing CCE methods mostly treat contracts as plain text, creating a substantial barrier to understanding contracts of high complexity. In this work, we first comprehensively analyze the complexity issues of contracts and distill out three implicit relations commonly found in contracts, namely, 1) Long-range Context Relation that captures the correlations of distant clauses; 2) Term-Definition Relation that captures the relation between important terms with their corresponding definitions; and 3) Similar Clause Relation that captures the similarities between clauses of the same type. Then we propose a novel framework ConReader to exploit the above three relations for better contract understanding and improving CCE. Experimental results show that ConReader makes the prediction more interpretable and achieves new state-of-the-art on two CCE tasks in both conventional and zero-shot settings.

A Unified Multi-task Learning Framework for Multi-goal Conversational Recommender Systems

Recent years witnessed several advances in developing multi-goal conversational recommender systems (MG-CRS) that can proactively attract users' interests and naturally lead user-engaged dialogues with multiple conversational goals and diverse topics. Four tasks are often involved in MG-CRS, including Goal Planning, Topic Prediction, Item Recommendation, and Response Generation. Most existing studies address only some of these tasks. To handle the whole problem of MG-CRS, modularized frameworks are adopted where each task is tackled independently without considering their interdependencies. In this work, we propose a novel Unified MultI-goal conversational recommeNDer system, namely UniMIND. In specific, we unify these four tasks with different formulations into the same sequence-to-sequence (Seq2Seq) paradigm. Prompt-based learning strategies are investigated to endow the unified model with the capability of multi-task learning. Finally, the overall learning and inference procedure consists of three stages, including multi-task learning, prompt-based tuning, and inference. Experimental results on two MG-CRS benchmarks (DuRecDial and TG-ReDial) show that UniMIND achieves state-of-the-art performance on all tasks with a unified model. Extensive analyses and discussions are provided for shedding some new perspectives for MG-CRS.

Universal Segmentation of 33 Anatomies

In the paper, we present an approach for learning a single model that universally segments 33 anatomical structures, including vertebrae, pelvic bones, and abdominal organs. Our model building has to address the following challenges. Firstly, while it is ideal to learn such a model from a large-scale, fully-annotated dataset, it is practically hard to curate such a dataset. Thus, we resort to learn from a union of multiple datasets, with each dataset containing the images that are partially labeled. Secondly, along the line of partial labelling, we contribute an open-source, large-scale vertebra segmentation dataset for the benefit of spine analysis community, CTSpine1K, boasting over 1,000 3D volumes and over 11K annotated vertebrae. Thirdly, in a 3D medical image segmentation task, due to the limitation of GPU memory, we always train a model using cropped patches as inputs instead a whole 3D volume, which limits the amount of contextual information to be learned. To this, we propose a cross-patch transformer module to fuse more information in adjacent patches, which enlarges the aggregated receptive field for improved segmentation performance. This is especially important for segmenting, say, the elongated spine. Based on 7 partially labeled datasets that collectively contain about 2,800 3D volumes, we successfully learn such a universal model. Finally, we evaluate the universal model on multiple open-source datasets, proving that our model has a good generalization performance and can potentially serve as a solid foundation for downstream tasks.