DiVa: An Iterative Framework to Harvest More Diverse and Valid Labels from User Comments for Music

Towards sufficient music searching, it is vital to form a complete set of labels for each song. However, current solutions fail to resolve it as they cannot produce diverse enough mappings to make up for the information missed by the gold labels. Based on the observation that such missing information may already be presented in user comments, we propose to study the automated music labeling in an essential but under-explored setting, where the model is required to harvest more diverse and valid labels from the users' comments given limited gold labels. To this end, we design an iterative framework (DiVa) to harvest more $\underline{\text{Di}}$verse and $\underline{\text{Va}}$lid labels from user comments for music. The framework makes a classifier able to form complete sets of labels for songs via pseudo-labels inferred from pre-trained classifiers and a novel joint score function. The experiment on a densely annotated testing set reveals the superiority of the Diva over state-of-the-art solutions in producing more diverse labels missed by the gold labels. We hope our work can inspire future research on automated music labeling.

Embracing Uncertainty: Adaptive Vague Preference Policy Learning for Multi-round Conversational Recommendation

Conversational recommendation systems (CRS) effectively address information asymmetry by dynamically eliciting user preferences through multi-turn interactions. Existing CRS widely assumes that users have clear preferences. Under this assumption, the agent will completely trust the user feedback and treat the accepted or rejected signals as strong indicators to filter items and reduce the candidate space, which may lead to the problem of over-filtering. However, in reality, users' preferences are often vague and volatile, with uncertainty about their desires and changing decisions during interactions. To address this issue, we introduce a novel scenario called Vague Preference Multi-round Conversational Recommendation (VPMCR), which considers users' vague and volatile preferences in CRS.VPMCR employs a soft estimation mechanism to assign a non-zero confidence score for all candidate items to be displayed, naturally avoiding the over-filtering problem. In the VPMCR setting, we introduce an solution called Adaptive Vague Preference Policy Learning (AVPPL), which consists of two main components: Uncertainty-aware Soft Estimation (USE) and Uncertainty-aware Policy Learning (UPL). USE estimates the uncertainty of users' vague feedback and captures their dynamic preferences using a choice-based preferences extraction module and a time-aware decaying strategy. UPL leverages the preference distribution estimated by USE to guide the conversation and adapt to changes in users' preferences to make recommendations or ask for attributes. Our extensive experiments demonstrate the effectiveness of our method in the VPMCR scenario, highlighting its potential for practical applications and improving the overall performance and applicability of CRS in real-world settings, particularly for users with vague or dynamic preferences.

Knowing-how & Knowing-that: A New Task for Machine Reading Comprehension of User Manuals

The machine reading comprehension (MRC) of user manuals has huge potential in customer service. However,current methods have trouble answering complex questions. Therefore, we introduce the Knowing-how & Knowing-that task that requires the model to answer factoid-style, procedure-style, and inconsistent questions about user manuals. We resolve this task by jointly representing the steps and facts in a graph (TARA), which supports a unified inference of various questions. Towards a systematical benchmarking study, we design a heuristic method to automatically parse user manuals into TARAs and build an annotated dataset to test the model's ability in answering real-world questions. Empirical results demonstrate that representing user manuals as TARAs is a desired solution for the MRC of user manuals. An in-depth investigation of TARA further sheds light on the issues and broader impacts of future representations of user manuals. We hope our work can move the MRC of user manuals to a more complex and realistic stage.

Prompting and Evaluating Large Language Models for Proactive Dialogues: Clarification, Target-guided, and Non-collaboration

Conversational systems based on Large Language Models (LLMs), such as ChatGPT, show exceptional proficiency in context understanding and response generation. However, despite their impressive capabilities, they still possess limitations, such as providing randomly-guessed answers to ambiguous queries or failing to refuse users' requests, both of which are considered aspects of a conversational agent's proactivity. This raises the question of whether LLM-based conversational systems are equipped to handle proactive dialogue problems. In this work, we conduct a comprehensive analysis of LLM-based conversational systems, specifically focusing on three aspects of proactive dialogue systems: clarification, target-guided, and non-collaborative dialogues. To trigger the proactivity of LLMs, we propose the Proactive Chain-of-Thought prompting scheme, which augments LLMs with the goal planning capability over descriptive reasoning chains. Empirical findings are discussed to promote future studies on LLM-based proactive dialogue systems.

A Survey on Proactive Dialogue Systems: Problems, Methods, and Prospects

Proactive dialogue systems, related to a wide range of real-world conversational applications, equip the conversational agent with the capability of leading the conversation direction towards achieving pre-defined targets or fulfilling certain goals from the system side. It is empowered by advanced techniques to progress to more complicated tasks that require strategical and motivational interactions. In this survey, we provide a comprehensive overview of the prominent problems and advanced designs for conversational agent's proactivity in different types of dialogues. Furthermore, we discuss challenges that meet the real-world application needs but require a greater research focus in the future. We hope that this first survey of proactive dialogue systems can provide the community with a quick access and an overall picture to this practical problem, and stimulate more progresses on conversational AI to the next level.

Towards Fine-Grained Information: Identifying the Type and Location of Translation Errors

Fine-grained information on translation errors is helpful for the translation evaluation community. Existing approaches can not synchronously consider error position and type, failing to integrate the error information of both. In this paper, we propose Fine-Grained Translation Error Detection (FG-TED) task, aiming at identifying both the position and the type of translation errors on given source-hypothesis sentence pairs. Besides, we build an FG-TED model to predict the \textbf{addition} and \textbf{omission} errors -- two typical translation accuracy errors. First, we use a word-level classification paradigm to form our model and use the shortcut learning reduction to relieve the influence of monolingual features. Besides, we construct synthetic datasets for model training, and relieve the disagreement of data labeling in authoritative datasets, making the experimental benchmark concordant. Experiments show that our model can identify both error type and position concurrently, and gives state-of-the-art results on the restored dataset. Our model also delivers more reliable predictions on low-resource and transfer scenarios than existing baselines. The related datasets and the source code will be released in the future.

FFHR: Fully and Flexible Hyperbolic Representation for Knowledge Graph Completion

Learning hyperbolic embeddings for knowledge graph (KG) has gained increasing attention due to its superiority in capturing hierarchies. However, some important operations in hyperbolic space still lack good definitions, making existing methods unable to fully leverage the merits of hyperbolic space. Specifically, they suffer from two main limitations: 1) existing Graph Convolutional Network (GCN) methods in hyperbolic space rely on tangent space approximation, which would incur approximation error in representation learning, and 2) due to the lack of inner product operation definition in hyperbolic space, existing methods can only measure the plausibility of facts (links) with hyperbolic distance, which is difficult to capture complex data patterns. In this work, we contribute: 1) a Full Poincar\'{e} Multi-relational GCN that achieves graph information propagation in hyperbolic space without requiring any approximation, and 2) a hyperbolic generalization of Euclidean inner product that is beneficial to capture both hierarchical and complex patterns. On this basis, we further develop a \textbf{F}ully and \textbf{F}lexible \textbf{H}yperbolic \textbf{R}epresentation framework (\textbf{FFHR}) that is able to transfer recent Euclidean-based advances to hyperbolic space. We demonstrate it by instantiating FFHR with four representative KGC methods. Extensive experiments on benchmark datasets validate the superiority of our FFHRs over their Euclidean counterparts as well as state-of-the-art hyperbolic embedding methods.

Reconciliation of Pre-trained Models and Prototypical Neural Networks in Few-shot Named Entity Recognition

Incorporating large-scale pre-trained models with the prototypical neural networks is a de-facto paradigm in few-shot named entity recognition. Existing methods, unfortunately, are not aware of the fact that embeddings from pre-trained models contain a prominently large amount of information regarding word frequencies, biasing prototypical neural networks against learning word entities. This discrepancy constrains the two models' synergy. Thus, we propose a one-line-code normalization method to reconcile such a mismatch with empirical and theoretical grounds. Our experiments based on nine benchmark datasets show the superiority of our method over the counterpart models and are comparable to the state-of-the-art methods. In addition to the model enhancement, our work also provides an analytical viewpoint for addressing the general problems in few-shot name entity recognition or other tasks that rely on pre-trained models or prototypical neural networks.

Alibaba-Translate China's Submission for WMT 2022 Quality Estimation Shared Task

In this paper, we present our submission to the sentence-level MQM benchmark at Quality Estimation Shared Task, named UniTE (Unified Translation Evaluation). Specifically, our systems employ the framework of UniTE, which combined three types of input formats during training with a pre-trained language model. First, we apply the pseudo-labeled data examples for the continuously pre-training phase. Notably, to reduce the gap between pre-training and fine-tuning, we use data pruning and a ranking-based score normalization strategy. For the fine-tuning phase, we use both Direct Assessment (DA) and Multidimensional Quality Metrics (MQM) data from past years' WMT competitions. Finally, we collect the source-only evaluation results, and ensemble the predictions generated by two UniTE models, whose backbones are XLM-R and InfoXLM, respectively. Results show that our models reach 1st overall ranking in the Multilingual and English-Russian settings, and 2nd overall ranking in English-German and Chinese-English settings, showing relatively strong performances in this year's quality estimation competition.