Multi-Agent Task-Oriented Dialog Policy Learning with Role-Aware Reward Decomposition

Many studies have applied reinforcement learning to train a dialog policy and show great promise these years. One common approach is to employ a user simulator to obtain a large number of simulated user experiences for reinforcement learning algorithms. However, modeling a realistic user simulator is challenging. A rule-based simulator requires heavy domain expertise for complex tasks, and a data-driven simulator requires considerable data and it is even unclear how to evaluate a simulator. To avoid explicitly building a user simulator beforehand, we propose Multi-Agent Dialog Policy Learning, which regards both the system and the user as the dialog agents. Two agents interact with each other and are jointly learned simultaneously. The method uses the actor-critic framework to facilitate pretraining and improve scalability. We also propose Hybrid Value Network for the role-aware reward decomposition to integrate role-specific domain knowledge of each agent in the task-oriented dialog. Results show that our method can successfully build a system policy and a user policy simultaneously, and two agents can achieve a high task success rate through conversational interaction.

Learning Goal-oriented Dialogue Policy with Opposite Agent Awareness

Most existing approaches for goal-oriented dialogue policy learning used reinforcement learning, which focuses on the target agent policy and simply treat the opposite agent policy as part of the environment. While in real-world scenarios, the behavior of an opposite agent often exhibits certain patterns or underlies hidden policies, which can be inferred and utilized by the target agent to facilitate its own decision making. This strategy is common in human mental simulation by first imaging a specific action and the probable results before really acting it. We therefore propose an opposite behavior aware framework for policy learning in goal-oriented dialogues. We estimate the opposite agent's policy from its behavior and use this estimation to improve the target agent by regarding it as part of the target policy. We evaluate our model on both cooperative and competitive dialogue tasks, showing superior performance over state-of-the-art baselines.

KdConv: A Chinese Multi-domain Dialogue Dataset Towards Multi-turn Knowledge-driven Conversation

The research of knowledge-driven conversational systems is largely limited due to the lack of dialog data which consist of multi-turn conversations on multiple topics and with knowledge annotations. In this paper, we propose a Chinese multi-domain knowledge-driven conversation dataset, KdConv, which grounds the topics in multi-turn conversations to knowledge graphs. Our corpus contains 4.5K conversations from three domains (film, music, and travel), and 86K utterances with an average turn number of 19.0. These conversations contain in-depth discussions on related topics and natural transition between multiple topics. To facilitate the following research on this corpus, we provide several benchmark models. Comparative results show that the models can be enhanced by introducing background knowledge, yet there is still a large space for leveraging knowledge to model multi-turn conversations for further research. Results also show that there are obvious performance differences between different domains, indicating that it is worth to further explore transfer learning and domain adaptation. The corpus and benchmark models are publicly available.

Recent Advances and Challenges in Task-oriented Dialog System

Due to the significance and value in human-computer interaction and natural language processing, task-oriented dialog systems are attracting more and more attention in both academic and industrial communities. In this paper, we survey recent advances and challenges in an issue-specific manner. We discuss three critical topics for task-oriented dialog systems: (1) improving data efficiency to facilitate dialog system modeling in low-resource settings, (2) modeling multi-turn dynamics for dialog policy learning to achieve better task-completion performance, and (3) integrating domain ontology knowledge into the dialog model in both pipeline and end-to-end models. We also review the recent progresses in dialog evaluation and some widely-used corpora. We believe that this survey can shed a light on future research in task-oriented dialog systems.

Automatic Perturbation Analysis on General Computational Graphs

Linear relaxation based perturbation analysis for neural networks, which aims to compute tight linear bounds of output neurons given a certain amount of input perturbation, has become a core component in robustness verification and certified defense. However, the majority of linear relaxation based methods only consider feed-forward ReLU networks. While several works extended them to relatively complicated networks, they often need tedious manual derivations and implementation which are arduous and error-prone. Their limited flexibility makes it difficult to handle more complicated tasks. In this paper, we take a significant leap by developing an automatic perturbation analysis algorithm to enable perturbation analysis on any neural network structure, and its computation can be done automatically in a similar manner as the back-propagation algorithm for gradient computation. The main idea is to express a network as a computational graph and then generalize linear relaxation algorithms such as CROWN as a graph algorithm. Our algorithm itself is differentiable and integrated with PyTorch, which allows to optimize network parameters to reshape bounds into desired specifications, enabling automatic robustness verification and certified defense. In particular, we demonstrate a few tasks that are not easily achievable without an automatic framework. We first perform certified robust training and robustness verification for complex natural language models which could be challenging with manual derivation and implementation. We further show that our algorithm can be used for tasks beyond certified defense - we create a neural network with a provably flat optimization landscape and study its generalization capability, and we show that this network can preserve accuracy better after aggressive weight quantization. Code is available at https://github.com/KaidiXu/auto_LiRPA.

CrossWOZ: A Large-Scale Chinese Cross-Domain Task-Oriented Dialogue Dataset

To advance multi-domain (cross-domain) dialogue modeling as well as alleviate the shortage of Chinese task-oriented datasets, we propose CrossWOZ, the first large-scale Chinese Cross-Domain Wizard-of-Oz task-oriented dataset. It contains 6K dialogue sessions and 102K utterances for 5 domains, including hotel, restaurant, attraction, metro, and taxi. Moreover, the corpus contains rich annotation of dialogue states and dialogue acts at both user and system sides. About 60% of the dialogues have cross-domain user goals that favor inter-domain dependency and encourage natural transition across domains in conversation. We also provide a user simulator and several benchmark models for pipelined task-oriented dialogue systems, which will facilitate researchers to compare and evaluate their models on this corpus. The large size and rich annotation of CrossWOZ make it suitable to investigate a variety of tasks in cross-domain dialogue modeling, such as dialogue state tracking, policy learning, user simulation, etc.

Robustness Verification for Transformers

Robustness verification that aims to formally certify the prediction behavior of neural networks has become an important tool for understanding model behavior and obtaining safety guarantees. However, previous methods can usually only handle neural networks with relatively simple architectures. In this paper, we consider the robustness verification problem for Transformers. Transformers have complex self-attention layers that pose many challenges for verification, including cross-nonlinearity and cross-position dependency, which have not been discussed in previous works. We resolve these challenges and develop the first robustness verification algorithm for Transformers. The certified robustness bounds computed by our method are significantly tighter than those by naive Interval Bound Propagation. These bounds also shed light on interpreting Transformers as they consistently reflect the importance of different words in sentiment analysis.

ConvLab-2: An Open-Source Toolkit for Building, Evaluating, and Diagnosing Dialogue Systems

We present ConvLab-2, an open-source toolkit that enables researchers to build task-oriented dialogue systems with state-of-the-art models, perform an end-to-end evaluation, and diagnose the weakness of systems. As the successor of ConvLab (Lee et al., 2019b), ConvLab-2 inherits ConvLab's framework but integrates more powerful dialogue models and supports more datasets. Besides, we have developed an analysis tool and an interactive tool to assist researchers in diagnosing dialogue systems. The analysis tool presents rich statistics and summarizes common mistakes from simulated dialogues, which facilitates error analysis and system improvement. The interactive tool provides a user interface that allows developers to diagnose an assembled dialogue system by interacting with the system and modifying the output of each system component.

CoTK: An Open-Source Toolkit for Fast Development and Fair Evaluation of Text Generation

In text generation evaluation, many practical issues, such as inconsistent experimental settings and metric implementations, are often ignored but lead to unfair evaluation and untenable conclusions. We present CoTK, an open-source toolkit aiming to support fast development and fair evaluation of text generation. In model development, CoTK helps handle the cumbersome issues, such as data processing, metric implementation, and reproduction. It standardizes the development steps and reduces human errors which may lead to inconsistent experimental settings. In model evaluation, CoTK provides implementation for many commonly used metrics and benchmark models across different experimental settings. As a unique feature, CoTK can signify when and which metric cannot be fairly compared. We demonstrate that it is convenient to use CoTK for model development and evaluation, particularly across different experimental settings.