Towards Scalable Customization and Deployment of Multi-Agent Systems for Enterprise Applications

Large language model (LLM)-based multi-agent systems demonstrate strong performance on complex reasoning and task execution, enabling broad enterprise applications. However, production deployment remains challenging due to domain-specific customization requirements and high latency and inference costs in agentic workflows. We propose a unified framework for customization and efficient deployment of multi-agent systems in real-world settings. The first stage, Agentic Model Customization, combines continual pretraining, supervised fine-tuning, and preference optimization to adapt a compact model to specialized domains while retaining strong agentic capabilities. The second stage, Inference Optimization, integrates speculative decoding and FP8 quantization with targeted calibration to enable cost-efficient serving with minimal quality loss. Across enterprise workloads, our framework enables rapid domain adaptation and achieves a 4.48x speedup in throughput while maintaining performance and improving robustness on long-tail scenarios.

T1-Bench: Benchmarking Multi-Scenario Agents in Real-World Domains

Recent advances in reasoning and tool-calling capabilities of large language models (LLMs) have enabled increasingly capable agentic systems. However, existing benchmarks remain limited in task complexity, realism, and domain diversity, and often fail to capture interactions that span multiple domains, limiting their ability to evaluate agents in realistic multi-step settings that require sustained reasoning and coordination. To address these limitations, we introduce T1-Bench, a high-fidelity, comprehensive benchmark for evaluating agentic systems in realistic customer-facing, multi-domain environments, featuring interleaved scenarios that require structured reasoning across multi-turn user-assistant interactions and substantially increasing both compositional complexity and evaluative rigor across 25 domains of varying difficulty. We evaluate T1-Bench using 12 proprietary and open-weight models, providing a reproducible and standardized framework for assessing agent behavior, tool utilization, and conversational quality in complex, multi-step environments. We further complement automatic evaluation with human judgments to strengthen the assessment of qualitative performance. Overall, T1-Bench substantially advances prior benchmarks by increasing task complexity, interaction depth, and domain coverage in simulated multi-domain environments. To facilitate future research on agentic systems, we will publicly release data and evaluation code as open source.

OPD+: Rethinking the Advantage Design for On-Policy Distillation

On-policy distillation (OPD) is a widely used technique to transfer capabilities from capable teacher language models to the base student models, and can be formulated in a reinforcement learning style objective using student generated rollouts. Yet, despite the divergence reward being dependent on student model likelihood, existing works usually adopt a stop gradient design primarily for stability, which makes the resulting advantage estimation questionable. In this work, we provide a generic optimization framework based on f-divergence between the student and teacher, and mathematically revisit whether such design space is valid. We prove that general stop-gradient operation would lead to biased estimates of the reward objective and corresponding gradient for general divergence functions. We propose OPD+, the corrected version of OPD that demonstrates improved performance over the baseline KL approach and also supports the choice of various f-divergence. We validate our findings on mathematical reasoning and tool-use benchmarks.

Momento: Evaluating Persistent Memory and Reasoning with Multi-Session Agentic Conversations

Recent advances in agentic AI have enabled agents to complete complex tasks through tool use, reasoning, and multi-step planning. Yet existing benchmarks evaluate agents within a single session, ignoring past actions, stated preferences, and prior decisions that agents must integrate to fulfill personalized user goals. We introduce Momento, a benchmark for persistent agentic task completion in multi-session service environments, requiring agents to take consequential, tool-mediated actions while resolving temporal dependencies and evolving user goals across sessions. Experimental results reveal that current agents fail primarily through misestimation of user state, treating prior session history as a reliable proxy for current context rather than stale information requiring re-validation, highlighting a substantial gap between current agent capabilities and realistic long-horizon human-agent interaction.

Macaron: Controlled, Human-Written Benchmark for Multilingual and Multicultural Reasoning via Template-Filling

Multilingual benchmarks rarely test reasoning over culturally grounded premises: translated datasets keep English-centric scenarios, while culture-first datasets often lack control over the reasoning required. We propose Macaron, a template-first benchmark that factorizes reasoning type and cultural aspect across question languages. Using 100 language-agnostic templates that cover 7 reasoning types, 22 cultural aspects, native annotators create scenario-aligned English and local-language multiple-choice questions and systematically derived True/False questions. Macaron contains 11,862 instances spanning 20 countries/cultural contexts, 10 scripts, and 20 languages (including low-resource ones like Amharic, Yoruba, Zulu, Kyrgyz, and some Arabic dialects). In zero-shot evaluation of 21 multilingual LLMs, reasoning-mode models achieve the strongest performance and near-parity between English and local languages, while open-weight models degrade substantially in local languages and often approach chance on T/F tasks. Culture-grounded mathematical and counting templates are consistently the hardest. The data can be accessed here https://huggingface.co/datasets/AlaaAhmed2444/Macaron.

DIAL-SUMMER: A Structured Evaluation Framework of Hierarchical Errors in Dialogue Summaries

Dialogues are a predominant mode of communication for humans, and it is immensely helpful to have automatically generated summaries of them (e.g., to revise key points discussed in a meeting, to review conversations between customer agents and product users). Prior works on dialogue summary evaluation largely ignore the complexities specific to this task: (i) shift in structure, from multiple speakers discussing information in a scattered fashion across several turns, to a summary's sentences, and (ii) shift in narration viewpoint, from speakers' first/second-person narration, standardized third-person narration in the summary. In this work, we introduce our framework DIALSUMMER to address the above. We propose DIAL-SUMMER's taxonomy of errors to comprehensively evaluate dialogue summaries at two hierarchical levels: DIALOGUE-LEVEL that focuses on the broader speakers/turns, and WITHIN-TURN-LEVEL that focuses on the information talked about inside a turn. We then present DIAL-SUMMER's dataset composed of dialogue summaries manually annotated with our taxonomy's fine-grained errors. We conduct empirical analyses of these annotated errors, and observe interesting trends (e.g., turns occurring in middle of the dialogue are the most frequently missed in the summary, extrinsic hallucinations largely occur at the end of the summary). We also conduct experiments on LLM-Judges' capability at detecting these errors, through which we demonstrate the challenging nature of our dataset, the robustness of our taxonomy, and the need for future work in this field to enhance LLMs' performance in the same. Code and inference dataset coming soon.

CommonLID: Re-evaluating State-of-the-Art Language Identification Performance on Web Data

Language identification (LID) is a fundamental step in curating multilingual corpora. However, LID models still perform poorly for many languages, especially on the noisy and heterogeneous web data often used to train multilingual language models. In this paper, we introduce CommonLID, a community-driven, human-annotated LID benchmark for the web domain, covering 109 languages. Many of the included languages have been previously under-served, making CommonLID a key resource for developing more representative high-quality text corpora. We show CommonLID's value by using it, alongside five other common evaluation sets, to test eight popular LID models. We analyse our results to situate our contribution and to provide an overview of the state of the art. In particular, we highlight that existing evaluations overestimate LID accuracy for many languages in the web domain. We make CommonLID and the code used to create it available under an open, permissive license.

PingPong: A Natural Benchmark for Multi-Turn Code-Switching Dialogues

Code-switching is a widespread practice among the world's multilingual majority, yet few benchmarks accurately reflect its complexity in everyday communication. We present PingPong, a benchmark for natural multi-party code-switching dialogues covering five language-combination variations, some of which are trilingual. Our dataset consists of human-authored conversations among 2 to 4 participants covering authentic, multi-threaded structures where replies frequently reference much earlier points in the dialogue. We demonstrate that our data is significantly more natural and structurally diverse than machine-generated alternatives, offering greater variation in message length, speaker dominance, and reply distance. Based on these dialogues, we define three downstream tasks: Question Answering, Dialogue Summarization, and Topic Classification. Evaluations of several state-of-the-art language models on PingPong reveal that performance remains limited on code-switched inputs, underscoring the urgent need for more robust NLP systems capable of addressing the intricacies of real-world multilingual discourse.

Routing with Generated Data: Annotation-Free LLM Skill Estimation and Expert Selection

Large Language Model (LLM) routers dynamically select optimal models for given inputs. Existing approaches typically assume access to ground-truth labeled data, which is often unavailable in practice, especially when user request distributions are heterogeneous and unknown. We introduce Routing with Generated Data (RGD), a challenging setting in which routers are trained exclusively on generated queries and answers produced from high-level task descriptions by generator LLMs. We evaluate query-answer routers (using both queries and labels) and query-only routers across four diverse benchmarks and 12 models, finding that query-answer routers degrade faster than query-only routers as generator quality decreases. Our analysis reveals two crucial characteristics of effective generators: they must accurately respond to their own questions, and their questions must produce sufficient performance differentiation among the model pool. We then show how filtering for these characteristics can improve the quality of generated data. We further propose CASCAL, a novel query-only router that estimates model correctness through consensus voting and identifies model-specific skill niches via hierarchical clustering. CASCAL is substantially more robust to generator quality, outperforming the best query-answer router by 4.6% absolute accuracy when trained on weak generator data.

Can Large Language Models Understand, Reason About, and Generate Code-Switched Text?

Code-switching is a pervasive phenomenon in multilingual communication, yet the robustness of large language models (LLMs) in mixed-language settings remains insufficiently understood. In this work, we present a comprehensive evaluation of LLM capabilities in understanding, reasoning over, and generating code-switched text. We introduce CodeMixQA a novel benchmark with high-quality human annotations, comprising 16 diverse parallel code-switched language-pair variants that span multiple geographic regions and code-switching patterns, and include both original scripts and their transliterated forms. Using this benchmark, we analyze the reasoning behavior of LLMs on code-switched question-answering tasks, shedding light on how models process and reason over mixed-language inputs. We further conduct a systematic evaluation of LLM-generated synthetic code-switched text, focusing on both naturalness and semantic fidelity, and uncover key limitations in current generation capabilities. Our findings reveal persistent challenges in both reasoning and generation under code-switching conditions and provide actionable insights for building more robust multilingual LLMs. We release the dataset and code as open source.