DivTOD: Unleashing the Power of LLMs for Diversifying Task-Oriented Dialogue Representations

Language models pre-trained on general text have achieved impressive results in diverse fields. Yet, the distinct linguistic characteristics of task-oriented dialogues (TOD) compared to general text limit the practical utility of existing language models. Current task-oriented dialogue pre-training methods overlook the one-to-many property of conversations, where multiple responses can be appropriate given the same conversation context. In this paper, we propose a novel dialogue pre-training model called DivTOD, which collaborates with LLMs to learn diverse task-oriented dialogue representations. DivTOD guides LLMs in transferring diverse knowledge to smaller models while removing domain knowledge that contradicts task-oriented dialogues. Experiments show that our model outperforms strong TOD baselines on various downstream dialogue tasks and learns the intrinsic diversity of task-oriented dialogues.

On Large Language Models' Hallucination with Regard to Known Facts

Large language models are successful in answering factoid questions but are also prone to hallucination.We investigate the phenomenon of LLMs possessing correct answer knowledge yet still hallucinating from the perspective of inference dynamics, an area not previously covered in studies on hallucinations.We are able to conduct this analysis via two key ideas.First, we identify the factual questions that query the same triplet knowledge but result in different answers. The difference between the model behaviors on the correct and incorrect outputs hence suggests the patterns when hallucinations happen. Second, to measure the pattern, we utilize mappings from the residual streams to vocabulary space. We reveal the different dynamics of the output token probabilities along the depths of layers between the correct and hallucinated cases. In hallucinated cases, the output token's information rarely demonstrates abrupt increases and consistent superiority in the later stages of the model. Leveraging the dynamic curve as a feature, we build a classifier capable of accurately detecting hallucinatory predictions with an 88\% success rate. Our study shed light on understanding the reasons for LLMs' hallucinations on their known facts, and more importantly, on accurately predicting when they are hallucinating.

BootTOD: Bootstrap Task-oriented Dialogue Representations by Aligning Diverse Responses

Pre-trained language models have been successful in many scenarios. However, their usefulness in task-oriented dialogues is limited due to the intrinsic linguistic differences between general text and task-oriented dialogues. Current task-oriented dialogue pre-training methods rely on a contrastive framework, which faces challenges such as selecting true positives and hard negatives, as well as lacking diversity. In this paper, we propose a novel dialogue pre-training model called BootTOD. It learns task-oriented dialogue representations via a self-bootstrapping framework. Unlike contrastive counterparts, BootTOD aligns context and context+response representations and dismisses the requirements of contrastive pairs. BootTOD also uses multiple appropriate response targets to model the intrinsic one-to-many diversity of human conversations. Experimental results show that BootTOD outperforms strong TOD baselines on diverse downstream dialogue tasks.

PreAct: Predicting Future in ReAct Enhances Agent's Planning Ability

Addressing the discrepancies between predictions and actual outcomes often aids individuals in expanding their thought processes and engaging in reflection, thereby facilitating reasoning in the correct direction. In this paper, we introduce $\textbf{PreAct}$, an agent framework that integrates $\textbf{pre}$diction with $\textbf{rea}$soning and $\textbf{act}$ion. Leveraging the information provided by predictions, a large language model (LLM) based agent can offer more diversified and strategically oriented reasoning, which in turn leads to more effective actions that help the agent complete complex tasks. Our experiments demonstrate that PreAct outperforms the ReAct approach in accomplishing complex tasks and that PreAct can be co-enhanced when combined with Reflexion methods. We prompt the model with different numbers of historical predictions and find that historical predictions have a sustained positive effect on LLM planning. The differences in single-step reasoning between PreAct and ReAct show that PreAct indeed offers advantages in terms of diversity and strategic directivity over ReAct.

A Multi-Task Semantic Decomposition Framework with Task-specific Pre-training for Few-Shot NER

The objective of few-shot named entity recognition is to identify named entities with limited labeled instances. Previous works have primarily focused on optimizing the traditional token-wise classification framework, while neglecting the exploration of information based on NER data characteristics. To address this issue, we propose a Multi-Task Semantic Decomposition Framework via Joint Task-specific Pre-training (MSDP) for few-shot NER. Drawing inspiration from demonstration-based and contrastive learning, we introduce two novel pre-training tasks: Demonstration-based Masked Language Modeling (MLM) and Class Contrastive Discrimination. These tasks effectively incorporate entity boundary information and enhance entity representation in Pre-trained Language Models (PLMs). In the downstream main task, we introduce a multi-task joint optimization framework with the semantic decomposing method, which facilitates the model to integrate two different semantic information for entity classification. Experimental results of two few-shot NER benchmarks demonstrate that MSDP consistently outperforms strong baselines by a large margin. Extensive analyses validate the effectiveness and generalization of MSDP.

A Prototypical Semantic Decoupling Method via Joint Contrastive Learning for Few-Shot Name Entity Recognition

Few-shot named entity recognition (NER) aims at identifying named entities based on only few labeled instances. Most existing prototype-based sequence labeling models tend to memorize entity mentions which would be easily confused by close prototypes. In this paper, we proposed a Prototypical Semantic Decoupling method via joint Contrastive learning (PSDC) for few-shot NER. Specifically, we decouple class-specific prototypes and contextual semantic prototypes by two masking strategies to lead the model to focus on two different semantic information for inference. Besides, we further introduce joint contrastive learning objectives to better integrate two kinds of decoupling information and prevent semantic collapse. Experimental results on two few-shot NER benchmarks demonstrate that PSDC consistently outperforms the previous SOTA methods in terms of overall performance. Extensive analysis further validates the effectiveness and generalization of PSDC.

Revisit Out-Of-Vocabulary Problem for Slot Filling: A Unified Contrastive Frameword with Multi-level Data Augmentations

In real dialogue scenarios, the existing slot filling model, which tends to memorize entity patterns, has a significantly reduced generalization facing Out-of-Vocabulary (OOV) problems. To address this issue, we propose an OOV robust slot filling model based on multi-level data augmentations to solve the OOV problem from both word and slot perspectives. We present a unified contrastive learning framework, which pull representations of the origin sample and augmentation samples together, to make the model resistant to OOV problems. We evaluate the performance of the model from some specific slots and carefully design test data with OOV word perturbation to further demonstrate the effectiveness of OOV words. Experiments on two datasets show that our approach outperforms the previous sota methods in terms of both OOV slots and words.

Semi-Supervised Knowledge-Grounded Pre-training for Task-Oriented Dialog Systems

Recent advances in neural approaches greatly improve task-oriented dialogue (TOD) systems which assist users to accomplish their goals. However, such systems rely on costly manually labeled dialogs which are not available in practical scenarios. In this paper, we present our models for Track 2 of the SereTOD 2022 challenge, which is the first challenge of building semi-supervised and reinforced TOD systems on a large-scale real-world Chinese TOD dataset MobileCS. We build a knowledge-grounded dialog model to formulate dialog history and local KB as input and predict the system response. And we perform semi-supervised pre-training both on the labeled and unlabeled data. Our system achieves the first place both in the automatic evaluation and human interaction, especially with higher BLEU (+7.64) and Success (+13.6\%) than the second place.