Large Language Models as Zero-shot Dialogue State Tracker through Function Calling

Large language models (LLMs) are increasingly prevalent in conversational systems due to their advanced understanding and generative capabilities in general contexts. However, their effectiveness in task-oriented dialogues (TOD), which requires not only response generation but also effective dialogue state tracking (DST) within specific tasks and domains, remains less satisfying. In this work, we propose a novel approach FnCTOD for solving DST with LLMs through function calling. This method improves zero-shot DST, allowing adaptation to diverse domains without extensive data collection or model tuning. Our experimental results demonstrate that our approach achieves exceptional performance with both modestly sized open-source and also proprietary LLMs: with in-context prompting it enables various 7B or 13B parameter models to surpass the previous state-of-the-art (SOTA) achieved by ChatGPT, and improves ChatGPT's performance beating the SOTA by 5.6% Avg. JGA. Individual model results for GPT-3.5 and GPT-4 are boosted by 4.8% and 14%, respectively. We also show that by fine-tuning on a small collection of diverse task-oriented dialogues, we can equip modestly sized models, specifically a 13B parameter LLaMA2-Chat model, with function-calling capabilities and DST performance comparable to ChatGPT while maintaining their chat capabilities. We plan to open-source experimental code and model.

Data-Efficiency with a Single GPU: An Exploration of Transfer Methods for Small Language Models

Multi-task learning (MTL), instruction tuning, and prompting have recently been shown to improve the generalizability of large language models to new tasks. However, the benefits of such methods are less well-documented in smaller language models, with some studies finding contradictory results. In this work, we explore and isolate the effects of (i) model size, (ii) general purpose MTL, (iii) in-domain MTL, (iv) instruction tuning, and (v) few-shot fine-tuning for models with fewer than 500 million parameters. Our experiments in the zero-shot setting demonstrate that models gain 31% relative improvement, on average, from general purpose MTL, with an additional 37.6% relative gain from in-domain MTL. Contradictory to prior works on large models, we find that instruction tuning provides a modest 2% performance improvement for small models.

RETRONLU: Retrieval Augmented Task-Oriented Semantic Parsing

While large pre-trained language models accumulate a lot of knowledge in their parameters, it has been demonstrated that augmenting it with non-parametric retrieval-based memory has a number of benefits from accuracy improvements to data efficiency for knowledge-focused tasks, such as question answering. In this paper, we are applying retrieval-based modeling ideas to the problem of multi-domain task-oriented semantic parsing for conversational assistants. Our approach, RetroNLU, extends a sequence-to-sequence model architecture with a retrieval component, used to fetch existing similar examples and provide them as an additional input to the model. In particular, we analyze two settings, where we augment an input with (a) retrieved nearest neighbor utterances (utterance-nn), and (b) ground-truth semantic parses of nearest neighbor utterances (semparse-nn). Our technique outperforms the baseline method by 1.5% absolute macro-F1, especially at the low resource setting, matching the baseline model accuracy with only 40% of the data. Furthermore, we analyze the nearest neighbor retrieval component's quality, model sensitivity and break down the performance for semantic parses of different utterance complexity.

Lattice-based Improvements for Voice Triggering Using Graph Neural Networks

Voice-triggered smart assistants often rely on detection of a trigger-phrase before they start listening for the user request. Mitigation of false triggers is an important aspect of building a privacy-centric non-intrusive smart assistant. In this paper, we address the task of false trigger mitigation (FTM) using a novel approach based on analyzing automatic speech recognition (ASR) lattices using graph neural networks (GNN). The proposed approach uses the fact that decoding lattice of a falsely triggered audio exhibits uncertainties in terms of many alternative paths and unexpected words on the lattice arcs as compared to the lattice of a correctly triggered audio. A pure trigger-phrase detector model doesn't fully utilize the intent of the user speech whereas by using the complete decoding lattice of user audio, we can effectively mitigate speech not intended for the smart assistant. We deploy two variants of GNNs in this paper based on 1) graph convolution layers and 2) self-attention mechanism respectively. Our experiments demonstrate that GNNs are highly accurate in FTM task by mitigating ~87% of false triggers at 99% true positive rate (TPR). Furthermore, the proposed models are fast to train and efficient in parameter requirements.

Active Learning for Domain Classification in a Commercial Spoken Personal Assistant

We describe a method for selecting relevant new training data for the LSTM-based domain selection component of our personal assistant system. Adding more annotated training data for any ML system typically improves accuracy, but only if it provides examples not already adequately covered in the existing data. However, obtaining, selecting, and labeling relevant data is expensive. This work presents a simple technique that automatically identifies new helpful examples suitable for human annotation. Our experimental results show that the proposed method, compared with random-selection and entropy-based methods, leads to higher accuracy improvements given a fixed annotation budget. Although developed and tested in the setting of a commercial intelligent assistant, the technique is of wider applicability.