AutoNLU: Detecting, root-causing, and fixing NLU model errors

Improving the quality of Natural Language Understanding (NLU) models, and more specifically, task-oriented semantic parsing models, in production is a cumbersome task. In this work, we present a system called AutoNLU, which we designed to scale the NLU quality improvement process. It adds automation to three key steps: detection, attribution, and correction of model errors, i.e., bugs. We detected four times more failed tasks than with random sampling, finding that even a simple active learning sampling method on an uncalibrated model is surprisingly effective for this purpose. The AutoNLU tool empowered linguists to fix ten times more semantic parsing bugs than with prior manual processes, auto-correcting 65% of all identified bugs.

RETRONLU: Retrieval Augmented Task-Oriented Semantic Parsing

While large pre-trained language models accumulate a lot of knowledge in their parameters, it has been demonstrated that augmenting it with non-parametric retrieval-based memory has a number of benefits from accuracy improvements to data efficiency for knowledge-focused tasks, such as question answering. In this paper, we are applying retrieval-based modeling ideas to the problem of multi-domain task-oriented semantic parsing for conversational assistants. Our approach, RetroNLU, extends a sequence-to-sequence model architecture with a retrieval component, used to fetch existing similar examples and provide them as an additional input to the model. In particular, we analyze two settings, where we augment an input with (a) retrieved nearest neighbor utterances (utterance-nn), and (b) ground-truth semantic parses of nearest neighbor utterances (semparse-nn). Our technique outperforms the baseline method by 1.5% absolute macro-F1, especially at the low resource setting, matching the baseline model accuracy with only 40% of the data. Furthermore, we analyze the nearest neighbor retrieval component's quality, model sensitivity and break down the performance for semantic parses of different utterance complexity.