Multi-Agent-as-Judge: Aligning LLM-Agent-Based Automated Evaluation with Multi-Dimensional Human Evaluation

Nearly all human work is collaborative; thus, the evaluation of real-world NLP applications often requires multiple dimensions that align with diverse human perspectives. As real human evaluator resources are often scarce and costly, the emerging "LLM-as-a-judge" paradigm sheds light on a promising approach to leverage LLM agents to believably simulate human evaluators. Yet, to date, existing LLM-as-a-judge approaches face two limitations: persona descriptions of agents are often arbitrarily designed, and the frameworks are not generalizable to other tasks. To address these challenges, we propose MAJ-EVAL, a Multi-Agent-as-Judge evaluation framework that can automatically construct multiple evaluator personas with distinct dimensions from relevant text documents (e.g., research papers), instantiate LLM agents with the personas, and engage in-group debates with multi-agents to Generate multi-dimensional feedback. Our evaluation experiments in both the educational and medical domains demonstrate that MAJ-EVAL can generate evaluation results that better align with human experts' ratings compared with conventional automated evaluation metrics and existing LLM-as-a-judge methods.

Shop-R1: Rewarding LLMs to Simulate Human Behavior in Online Shopping via Reinforcement Learning

Large Language Models (LLMs) have recently demonstrated strong potential in generating 'believable human-like' behavior in web environments. Prior work has explored augmenting training data with LLM-synthesized rationales and applying supervised fine-tuning (SFT) to enhance reasoning ability, which in turn can improve downstream action prediction. However, the performance of such approaches remains inherently bounded by the reasoning capabilities of the model used to generate the rationales. In this paper, we introduce Shop-R1, a novel reinforcement learning (RL) framework aimed at enhancing the reasoning ability of LLMs for simulation of real human behavior in online shopping environments Specifically, Shop-R1 decomposes the human behavior simulation task into two stages: rationale generation and action prediction, each guided by distinct reward signals. For rationale generation, we leverage internal model signals (e.g., logit distributions) to guide the reasoning process in a self-supervised manner. For action prediction, we propose a hierarchical reward structure with difficulty-aware scaling to prevent reward hacking and enable fine-grained reward assignment. This design evaluates both high-level action types and the correctness of fine-grained sub-action details (attributes and values), rewarding outputs proportionally to their difficulty. Experimental results show that our method achieves a relative improvement of over 65% compared to the baseline.

OPeRA: A Dataset of Observation, Persona, Rationale, and Action for Evaluating LLMs on Human Online Shopping Behavior Simulation

Can large language models (LLMs) accurately simulate the next web action of a specific user? While LLMs have shown promising capabilities in generating ``believable'' human behaviors, evaluating their ability to mimic real user behaviors remains an open challenge, largely due to the lack of high-quality, publicly available datasets that capture both the observable actions and the internal reasoning of an actual human user. To address this gap, we introduce OPERA, a novel dataset of Observation, Persona, Rationale, and Action collected from real human participants during online shopping sessions. OPERA is the first public dataset that comprehensively captures: user personas, browser observations, fine-grained web actions, and self-reported just-in-time rationales. We developed both an online questionnaire and a custom browser plugin to gather this dataset with high fidelity. Using OPERA, we establish the first benchmark to evaluate how well current LLMs can predict a specific user's next action and rationale with a given persona and <observation, action, rationale> history. This dataset lays the groundwork for future research into LLM agents that aim to act as personalized digital twins for human.

UXAgent: A System for Simulating Usability Testing of Web Design with LLM Agents

Usability testing is a fundamental research method that user experience (UX) researchers use to evaluate and iterate a web design, but\textbf{ how to evaluate and iterate the usability testing study design } itself? Recent advances in Large Language Model-simulated Agent (\textbf{LLM Agent}) research inspired us to design \textbf{UXAgent} to support UX researchers in evaluating and reiterating their usability testing study design before they conduct the real human-subject study. Our system features a Persona Generator module, an LLM Agent module, and a Universal Browser Connector module to automatically generate thousands of simulated users to interactively test the target website. The system also provides an Agent Interview Interface and a Video Replay Interface so that the UX researchers can easily review and analyze the generated qualitative and quantitative log data. Through a heuristic evaluation, five UX researcher participants praised the innovation of our system but also expressed concerns about the future of LLM Agent usage in UX studies.

UXAgent: An LLM Agent-Based Usability Testing Framework for Web Design

Usability testing is a fundamental yet challenging (e.g., inflexible to iterate the study design flaws and hard to recruit study participants) research method for user experience (UX) researchers to evaluate a web design. Recent advances in Large Language Model-simulated Agent (LLM-Agent) research inspired us to design UXAgent to support UX researchers in evaluating and reiterating their usability testing study design before they conduct the real human subject study. Our system features an LLM-Agent module and a universal browser connector module so that UX researchers can automatically generate thousands of simulated users to test the target website. The results are shown in qualitative (e.g., interviewing how an agent thinks ), quantitative (e.g., # of actions), and video recording formats for UX researchers to analyze. Through a heuristic user evaluation with five UX researchers, participants praised the innovation of our system but also expressed concerns about the future of LLM Agent-assisted UX study.

Towards Robustness Analysis of E-Commerce Ranking System

Information retrieval (IR) is a pivotal component in various applications. Recent advances in machine learning (ML) have enabled the integration of ML algorithms into IR, particularly in ranking systems. While there is a plethora of research on the robustness of ML-based ranking systems, these studies largely neglect commercial e-commerce systems and fail to establish a connection between real-world and manipulated query relevance. In this paper, we present the first systematic measurement study on the robustness of e-commerce ranking systems. We define robustness as the consistency of ranking outcomes for semantically identical queries. To quantitatively analyze robustness, we propose a novel metric that considers both ranking position and item-specific information that are absent in existing metrics. Our large-scale measurement study with real-world data from e-commerce retailers reveals an open opportunity to measure and improve robustness since semantically identical queries often yield inconsistent ranking results. Based on our observations, we propose several solution directions to enhance robustness, such as the use of Large Language Models. Note that the issue of robustness discussed herein does not constitute an error or oversight. Rather, in scenarios where there exists a vast array of choices, it is feasible to present a multitude of products in various permutations, all of which could be equally appealing. However, this extensive selection may lead to customer confusion. As e-commerce retailers use various techniques to improve the quality of search results, we hope that this research offers valuable guidance for measuring the robustness of the ranking systems.

Beyond Self-learned Attention: Mitigating Attention Bias in Transformer-based Models Using Attention Guidance

Transformer-based models have demonstrated considerable potential for source code modeling tasks in software engineering. However, they are limited by their dependence solely on automatic self-attention weight learning mechanisms. Previous studies have shown that these models overemphasize delimiters added by tokenizers (e.g., [CLS], [SEP]), which may lead to overlooking essential information in the original input source code. To address this challenge, we introduce SyntaGuid, a novel approach that utilizes the observation that attention weights tend to be biased towards specific source code syntax tokens and abstract syntax tree (AST) elements in fine-tuned language models when they make correct predictions. SyntaGuid facilitates the guidance of attention-weight learning, leading to improved model performance on various software engineering tasks. We evaluate the effectiveness of SyntaGuid on multiple tasks and demonstrate that it outperforms existing state-of-the-art models in overall performance without requiring additional data. Experimental result shows that SyntaGuid can improve overall performance up to 3.25% and fix up to 28.3% wrong predictions. Our work represents the first attempt to guide the attention of Transformer-based models towards critical source code tokens during fine-tuning, highlighting the potential for enhancing Transformer-based models in software engineering.

Code Smells in Machine Learning Systems

As Deep learning (DL) systems continuously evolve and grow, assuring their quality becomes an important yet challenging task. Compared to non-DL systems, DL systems have more complex team compositions and heavier data dependency. These inherent characteristics would potentially cause DL systems to be more vulnerable to bugs and, in the long run, to maintenance issues. Code smells are empirically tested as efficient indicators of non-DL systems. Therefore, we took a step forward into identifying code smells, and understanding their impact on maintenance in this comprehensive study. This is the first study on investigating code smells in the context of DL software systems, which helps researchers and practitioners to get a first look at what kind of maintenance modification made and what code smells developers have been dealing with. Our paper has three major contributions. First, we comprehensively investigated the maintenance modifications that have been made by DL developers via studying the evolution of DL systems, and we identified nine frequently occurred maintenance-related modification categories in DL systems. Second, we summarized five code smells in DL systems. Third, we validated the prevalence, and the impact of our newly identified code smells through a mixture of qualitative and quantitative analysis. We found that our newly identified code smells are prevalent and impactful on the maintenance of DL systems from the developer's perspective.