OrchestraLLM: Efficient Orchestration of Language Models for Dialogue State Tracking

Large language models (LLMs) have revolutionized the landscape of Natural Language Processing systems, but are computationally expensive. To reduce the cost without sacrificing performance, previous studies have explored various approaches to harness the potential of Small Language Models (SLMs) as cost-effective alternatives to their larger counterparts. Driven by findings that SLMs and LLMs exhibit complementary strengths in a structured knowledge extraction task, this work presents a novel SLM/LLM routing framework designed to improve computational efficiency and enhance task performance. First, exemplar pools are created to represent the types of contexts where each LM provides a more reliable answer, leveraging a sentence embedding fine-tuned so that context similarity is close to dialogue state similarity. Then, during inference, the k-nearest exemplars to the testing instance are retrieved, and the instance is routed according to majority vote. In dialogue state tracking tasks, the proposed routing framework enhances performance substantially compared to relying solely on LLMs, while reducing the computational costs by over 50%.

DIALGEN: Collaborative Human-LM Generated Dialogues for Improved Understanding of Human-Human Conversations

Applications that could benefit from automatic understanding of human-human conversations often come with challenges associated with private information in real-world data such as call center or clinical conversations. Working with protected data also increases costs of annotation, which limits technology development. To address these challenges, we propose DIALGEN, a human-in-the-loop semi-automated dialogue generation framework. DIALGEN uses a language model (ChatGPT) that can follow schema and style specifications to produce fluent conversational text, generating a complex conversation through iteratively generating subdialogues and using human feedback to correct inconsistencies or redirect the flow. In experiments on structured summarization of agent-client information gathering calls, framed as dialogue state tracking, we show that DIALGEN data enables significant improvement in model performance.

MIA 2022 Shared Task: Evaluating Cross-lingual Open-Retrieval Question Answering for 16 Diverse Languages

We present the results of the Workshop on Multilingual Information Access (MIA) 2022 Shared Task, evaluating cross-lingual open-retrieval question answering (QA) systems in 16 typologically diverse languages. In this task, we adapted two large-scale cross-lingual open-retrieval QA datasets in 14 typologically diverse languages, and newly annotated open-retrieval QA data in 2 underrepresented languages: Tagalog and Tamil. Four teams submitted their systems. The best system leveraging iteratively mined diverse negative examples and larger pretrained models achieves 32.2 F1, outperforming our baseline by 4.5 points. The second best system uses entity-aware contextualized representations for document retrieval, and achieves significant improvements in Tamil (20.8 F1), whereas most of the other systems yield nearly zero scores.

In-Context Learning for Few-Shot Dialogue State Tracking

Collecting and annotating task-oriented dialogues is time-consuming and costly. Thus, few-shot learning for dialogue tasks presents an exciting opportunity. In this work, we propose an in-context (IC) learning framework for few-shot dialogue state tracking (DST), where a large pre-trained language model (LM) takes a test instance and a few annotated examples as input, and directly decodes the dialogue states without any parameter updates. This makes the LM more flexible and scalable compared to prior few-shot DST work when adapting to new domains and scenarios. We study ways to formulate dialogue context into prompts for LMs and propose an efficient approach to retrieve dialogues as exemplars given a test instance and a selection pool of few-shot examples. To better leverage the pre-trained LMs, we also reformulate DST into a text-to-SQL problem. Empirical results on MultiWOZ 2.1 and 2.4 show that our method IC-DST outperforms previous fine-tuned state-of-the-art models in few-shot settings.

DOCmT5: Document-Level Pretraining of Multilingual Language Models

In this paper, we introduce DOCmT5, a multilingual sequence-to-sequence language model pre-trained with large scale parallel documents. While previous approaches have focused on leveraging sentence-level parallel data, we try to build a general-purpose pre-trained model that can understand and generate long documents. We propose a simple and effective pre-training objective - Document Reordering Machine Translation (DrMT), in which the input documents that are shuffled and masked need to be translated. DrMT brings consistent improvements over strong baselines on a variety of document-level generation tasks, including over 12 BLEU points for seen-language-pair document-level MT, over 7 BLEU points for unseen-language-pair document-level MT and over 3 ROUGE-1 points for seen-language-pair cross-lingual summarization. We achieve state-of-the-art (SOTA) on WMT20 De-En and IWSLT15 Zh-En document translation tasks. We also conduct extensive analysis on various factors for document pre-training, including (1) the effects of pre-training data quality and (2) The effects of combining mono-lingual and cross-lingual pre-training. We plan to make our model checkpoints publicly available.

Dialogue State Tracking with a Language Model using Schema-Driven Prompting

Task-oriented conversational systems often use dialogue state tracking to represent the user's intentions, which involves filling in values of pre-defined slots. Many approaches have been proposed, often using task-specific architectures with special-purpose classifiers. Recently, good results have been obtained using more general architectures based on pretrained language models. Here, we introduce a new variation of the language modeling approach that uses schema-driven prompting to provide task-aware history encoding that is used for both categorical and non-categorical slots. We further improve performance by augmenting the prompting with schema descriptions, a naturally occurring source of in-domain knowledge. Our purely generative system achieves state-of-the-art performance on MultiWOZ 2.2 and achieves competitive performance on two other benchmarks: MultiWOZ 2.1 and M2M. The data and code will be available at https://github.com/chiahsuan156/DST-as-Prompting.

KaggleDBQA: Realistic Evaluation of Text-to-SQL Parsers

The goal of database question answering is to enable natural language querying of real-life relational databases in diverse application domains. Recently, large-scale datasets such as Spider and WikiSQL facilitated novel modeling techniques for text-to-SQL parsing, improving zero-shot generalization to unseen databases. In this work, we examine the challenges that still prevent these techniques from practical deployment. First, we present KaggleDBQA, a new cross-domain evaluation dataset of real Web databases, with domain-specific data types, original formatting, and unrestricted questions. Second, we re-examine the choice of evaluation tasks for text-to-SQL parsers as applied in real-life settings. Finally, we augment our in-domain evaluation task with database documentation, a naturally occurring source of implicit domain knowledge. We show that KaggleDBQA presents a challenge to state-of-the-art zero-shot parsers but a more realistic evaluation setting and creative use of associated database documentation boosts their accuracy by over 13.2%, doubling their performance.

Cross-Lingual Transfer Learning for Question Answering

Deep learning based question answering (QA) on English documents has achieved success because there is a large amount of English training examples. However, for most languages, training examples for high-quality QA models are not available. In this paper, we explore the problem of cross-lingual transfer learning for QA, where a source language task with plentiful annotations is utilized to improve the performance of a QA model on a target language task with limited available annotations. We examine two different approaches. A machine translation (MT) based approach translates the source language into the target language, or vice versa. Although the MT-based approach brings improvement, it assumes the availability of a sentence-level translation system. A GAN-based approach incorporates a language discriminator to learn language-universal feature representations, and consequentially transfer knowledge from the source language. The GAN-based approach rivals the performance of the MT-based approach with fewer linguistic resources. Applying both approaches simultaneously yield the best results. We use two English benchmark datasets, SQuAD and NewsQA, as source language data, and show significant improvements over a number of established baselines on a Chinese QA task. We achieve the new state-of-the-art on the Chinese QA dataset.

Mitigating the Impact of Speech Recognition Errors on Spoken Question Answering by Adversarial Domain Adaptation

Spoken question answering (SQA) is challenging due to complex reasoning on top of the spoken documents. The recent studies have also shown the catastrophic impact of automatic speech recognition (ASR) errors on SQA. Therefore, this work proposes to mitigate the ASR errors by aligning the mismatch between ASR hypotheses and their corresponding reference transcriptions. An adversarial model is applied to this domain adaptation task, which forces the model to learn domain-invariant features the QA model can effectively utilize in order to improve the SQA results. The experiments successfully demonstrate the effectiveness of our proposed model, and the results are better than the previous best model by 2% EM score.

ODSQA: Open-domain Spoken Question Answering Dataset

Reading comprehension by machine has been widely studied, but machine comprehension of spoken content is still a less investigated problem. In this paper, we release Open-Domain Spoken Question Answering Dataset (ODSQA) with more than three thousand questions. To the best of our knowledge, this is the largest real SQA dataset. On this dataset, we found that ASR errors have catastrophic impact on SQA. To mitigate the effect of ASR errors, subword units are involved, which brings consistent improvements over all the models. We further found that data augmentation on text-based QA training examples can improve SQA.