Instruct Once, Chat Consistently in Multiple Rounds: An Efficient Tuning Framework for Dialogue

Tuning pretrained language models for dialogue generation has been a prevalent paradigm for building capable dialogue agents. Yet, traditional tuning narrowly views dialogue generation as resembling other language generation tasks, ignoring the role disparities between two speakers and the multi-round interactive process that dialogues ought to be. Such a manner leads to unsatisfactory chat consistency of the built agent. In this work, we emphasize the interactive, communicative nature of dialogue and argue that it is more feasible to model the speaker roles of agent and user separately, enabling the agent to adhere to its role consistently. We propose an efficient Multi-round Interactive Dialogue Tuning (Midi-Tuning) framework. It models the agent and user individually with two adapters built upon large language models, where they utilize utterances round by round in alternating order and are tuned via a round-level memory caching mechanism. Extensive experiments demonstrate that, our framework performs superior to traditional fine-tuning and harbors the tremendous potential for improving dialogue consistency.

Mitigating Unhelpfulness in Emotional Support Conversations with Multifaceted AI Feedback

An emotional support conversation system aims to alleviate users' emotional distress and assist them in addressing their challenges. To generate supportive responses, it is critical to consider multiple factors such as empathy, support strategies, and response coherence, as established in prior methods. Nonetheless, previous models occasionally generate unhelpful responses, which intend to provide support but display counterproductive effects. According to psychology and communication theories, poor performance in just one contributing factor might cause a response to be unhelpful. From the model training perspective, since these models have not been exposed to unhelpful responses during their training phase, they are unable to distinguish if the tokens they generate might result in unhelpful responses during inference. To address this issue, we introduce a novel model-agnostic framework named mitigating unhelpfulness with multifaceted AI feedback for emotional support (Muffin). Specifically, Muffin employs a multifaceted AI feedback module to assess the helpfulness of responses generated by a specific model with consideration of multiple factors. Using contrastive learning, it then reduces the likelihood of the model generating unhelpful responses compared to the helpful ones. Experimental results demonstrate that Muffin effectively mitigates the generation of unhelpful responses while slightly increasing response fluency and relevance.

COOPER: Coordinating Specialized Agents towards a Complex Dialogue Goal

In recent years, there has been a growing interest in exploring dialogues with more complex goals, such as negotiation, persuasion, and emotional support, which go beyond traditional service-focused dialogue systems. Apart from the requirement for much more sophisticated strategic reasoning and communication skills, a significant challenge of these tasks lies in the difficulty of objectively measuring the achievement of their goals in a quantifiable way, making it difficult for existing research to directly optimize the dialogue procedure towards them. In our work, we emphasize the multifaceted nature of complex dialogue goals and argue that it is more feasible to accomplish them by comprehensively considering and jointly promoting their different aspects. To this end, we propose a novel dialogue framework, Cooper, which coordinates multiple specialized agents, each dedicated to a specific dialogue goal aspect separately, to approach the complex objective. Through this divide-and-conquer manner, we make complex dialogue goals more approachable and elicit greater intelligence via the collaboration of individual agents. Experiments on persuasion and emotional support dialogues demonstrate the superiority of our method over a set of competitive baselines.

Self-Detoxifying Language Models via Toxification Reversal

Language model detoxification aims to minimize the risk of generating offensive or harmful content in pretrained language models (PLMs) for safer deployment. Existing methods can be roughly categorized as finetuning-based and decoding-based. However, the former is often resource-intensive, while the latter relies on additional components and potentially compromises the generation fluency. In this paper, we propose a more lightweight approach that enables the PLM itself to achieve "self-detoxification". Our method is built upon the observation that prepending a negative steering prompt can effectively induce PLMs to generate toxic content. At the same time, we are inspired by the recent research in the interpretability field, which formulates the evolving contextualized representations within the PLM as an information stream facilitated by the attention layers. Drawing on this idea, we devise a method to identify the toxification direction from the normal generation process to the one prompted with the negative prefix, and then steer the generation to the reversed direction by manipulating the information movement within the attention layers. Experimental results show that our approach, without any fine-tuning or extra components, can achieve comparable performance with state-of-the-art methods.

Target-oriented Proactive Dialogue Systems with Personalization: Problem Formulation and Dataset Curation

Target-oriented dialogue systems, designed to proactively steer conversations toward predefined targets or accomplish specific system-side goals, are an exciting area in conversational AI. In this work, by formulating a <dialogue act, topic> pair as the conversation target, we explore a novel problem of personalized target-oriented dialogue by considering personalization during the target accomplishment process. However, there remains an emergent need for high-quality datasets, and building one from scratch requires tremendous human effort. To address this, we propose an automatic dataset curation framework using a role-playing approach. Based on this framework, we construct a large-scale personalized target-oriented dialogue dataset, TopDial, which comprises about 18K multi-turn dialogues. The experimental results show that this dataset is of high quality and could contribute to exploring personalized target-oriented dialogue.