MEDAL: A Framework for Benchmarking LLMs as Multilingual Open-Domain Chatbots and Dialogue Evaluators

As the capabilities of chatbots and their underlying LLMs continue to dramatically improve, evaluating their performance has increasingly become a major blocker to their further development. A major challenge is the available benchmarking datasets, which are largely static, outdated, and lacking in multilingual coverage, limiting their ability to capture subtle linguistic and cultural variations. This paper introduces MEDAL, an automated multi-agent framework for generating, evaluating, and curating more representative and diverse open-domain dialogue evaluation benchmarks. Our approach leverages several state-of-the-art LLMs to generate user-chatbot multilingual dialogues, conditioned on varied seed contexts. A strong LLM (GPT-4.1) is then used for a multidimensional analysis of the performance of the chatbots, uncovering noticeable cross-lingual performance differences. Guided by this large-scale evaluation, we curate a new meta-evaluation multilingual benchmark and human-annotate samples with nuanced quality judgments. This benchmark is then used to assess the ability of several reasoning and non-reasoning LLMs to act as evaluators of open-domain dialogues. We find that current LLMs struggle to detect nuanced issues, particularly those involving empathy and reasoning.

Is Your LLM Overcharging You? Tokenization, Transparency, and Incentives

State-of-the-art large language models require specialized hardware and substantial energy to operate. As a consequence, cloud-based services that provide access to large language models have become very popular. In these services, the price users pay for an output provided by a model depends on the number of tokens the model uses to generate it -- they pay a fixed price per token. In this work, we show that this pricing mechanism creates a financial incentive for providers to strategize and misreport the (number of) tokens a model used to generate an output, and users cannot prove, or even know, whether a provider is overcharging them. However, we also show that, if an unfaithful provider is obliged to be transparent about the generative process used by the model, misreporting optimally without raising suspicion is hard. Nevertheless, as a proof-of-concept, we introduce an efficient heuristic algorithm that allows providers to significantly overcharge users without raising suspicion, highlighting the vulnerability of users under the current pay-per-token pricing mechanism. Further, to completely eliminate the financial incentive to strategize, we introduce a simple incentive-compatible token pricing mechanism. Under this mechanism, the price users pay for an output provided by a model depends on the number of characters of the output -- they pay a fixed price per character. Along the way, to illustrate and complement our theoretical results, we conduct experiments with several large language models from the $\texttt{Llama}$, $\texttt{Gemma}$ and $\texttt{Ministral}$ families, and input prompts from the LMSYS Chatbot Arena platform.

TeroSeek: An AI-Powered Knowledge Base and Retrieval Generation Platform for Terpenoid Research

Terpenoids are a crucial class of natural products that have been studied for over 150 years, but their interdisciplinary nature (spanning chemistry, pharmacology, and biology) complicates knowledge integration. To address this, the authors developed TeroSeek, a curated knowledge base (KB) built from two decades of terpenoid literature, coupled with an AI-powered question-answering chatbot and web service. Leveraging a retrieval-augmented generation (RAG) framework, TeroSeek provides structured, high-quality information and outperforms general-purpose large language models (LLMs) in terpenoid-related queries. It serves as a domain-specific expert tool for multidisciplinary research and is publicly available at http://teroseek.qmclab.com.

Project Riley: Multimodal Multi-Agent LLM Collaboration with Emotional Reasoning and Voting

This paper presents Project Riley, a novel multimodal and multi-model conversational AI architecture oriented towards the simulation of reasoning influenced by emotional states. Drawing inspiration from Pixar's Inside Out, the system comprises five distinct emotional agents - Joy, Sadness, Fear, Anger, and Disgust - that engage in structured multi-round dialogues to generate, criticise, and iteratively refine responses. A final reasoning mechanism synthesises the contributions of these agents into a coherent output that either reflects the dominant emotion or integrates multiple perspectives. The architecture incorporates both textual and visual large language models (LLMs), alongside advanced reasoning and self-refinement processes. A functional prototype was deployed locally in an offline environment, optimised for emotional expressiveness and computational efficiency. From this initial prototype, another one emerged, called Armando, which was developed for use in emergency contexts, delivering emotionally calibrated and factually accurate information through the integration of Retrieval-Augmented Generation (RAG) and cumulative context tracking. The Project Riley prototype was evaluated through user testing, in which participants interacted with the chatbot and completed a structured questionnaire assessing three dimensions: Emotional Appropriateness, Clarity and Utility, and Naturalness and Human-likeness. The results indicate strong performance in structured scenarios, particularly with respect to emotional alignment and communicative clarity.

The Impact of a Chatbot's Ephemerality-Framing on Self-Disclosure Perceptions

Self-disclosure, the sharing of one's thoughts and feelings, is affected by the perceived relationship between individuals. While chatbots are increasingly used for self-disclosure, the impact of a chatbot's framing on users' self-disclosure remains under-explored. We investigated how a chatbot's description of its relationship with users, particularly in terms of ephemerality, affects self-disclosure. Specifically, we compared a Familiar chatbot, presenting itself as a companion remembering past interactions, with a Stranger chatbot, presenting itself as a new, unacquainted entity in each conversation. In a mixed factorial design, participants engaged with either the Familiar or Stranger chatbot in two sessions across two days, with one conversation focusing on Emotional- and another Factual-disclosure. When Emotional-disclosure was sought in the first chatting session, Stranger-condition participants felt more comfortable self-disclosing. However, when Factual-disclosure was sought first, these differences were replaced by more enjoyment among Familiar-condition participants. Qualitative findings showed Stranger afforded anonymity and reduced judgement, whereas Familiar sometimes felt intrusive unless rapport was built via low-risk Factual-disclosure.

A Fully Generative Motivational Interviewing Counsellor Chatbot for Moving Smokers Towards the Decision to Quit

The conversational capabilities of Large Language Models (LLMs) suggest that they may be able to perform as automated talk therapists. It is crucial to know if these systems would be effective and adhere to known standards. We present a counsellor chatbot that focuses on motivating tobacco smokers to quit smoking. It uses a state-of-the-art LLM and a widely applied therapeutic approach called Motivational Interviewing (MI), and was evolved in collaboration with clinician-scientists with expertise in MI. We also describe and validate an automated assessment of both the chatbot's adherence to MI and client responses. The chatbot was tested on 106 participants, and their confidence that they could succeed in quitting smoking was measured before the conversation and one week later. Participants' confidence increased by an average of 1.7 on a 0-10 scale. The automated assessment of the chatbot showed adherence to MI standards in 98% of utterances, higher than human counsellors. The chatbot scored well on a participant-reported metric of perceived empathy but lower than typical human counsellors. Furthermore, participants' language indicated a good level of motivation to change, a key goal in MI. These results suggest that the automation of talk therapy with a modern LLM has promise.

Assessing the performance of 8 AI chatbots in bibliographic reference retrieval: Grok and DeepSeek outperform ChatGPT, but none are fully accurate

This study analyzes the performance of eight generative artificial intelligence chatbots -- ChatGPT, Claude, Copilot, DeepSeek, Gemini, Grok, Le Chat, and Perplexity -- in their free versions, in the task of generating academic bibliographic references within the university context. A total of 400 references were evaluated across the five major areas of knowledge (Health, Engineering, Experimental Sciences, Social Sciences, and Humanities), based on a standardized prompt. Each reference was assessed according to five key components (authorship, year, title, source, and location), along with document type, publication age, and error count. The results show that only 26.5% of the references were fully correct, 33.8% partially correct, and 39.8% were either erroneous or entirely fabricated. Grok and DeepSeek stood out as the only chatbots that did not generate false references, while Copilot, Perplexity, and Claude exhibited the highest hallucination rates. Furthermore, the chatbots showed a greater tendency to generate book references over journal articles, although the latter had a significantly higher fabrication rate. A high degree of overlap was also detected among the sources provided by several models, particularly between DeepSeek, Grok, Gemini, and ChatGPT. These findings reveal structural limitations in current AI models, highlight the risks of uncritical use by students, and underscore the need to strengthen information and critical literacy regarding the use of AI tools in higher education.

Get Experience from Practice: LLM Agents with Record & Replay

AI agents, empowered by Large Language Models (LLMs) and communication protocols such as MCP and A2A, have rapidly evolved from simple chatbots to autonomous entities capable of executing complex, multi-step tasks, demonstrating great potential. However, the LLMs' inherent uncertainty and heavy computational resource requirements pose four significant challenges to the development of safe and efficient agents: reliability, privacy, cost and performance. Existing approaches, like model alignment, workflow constraints and on-device model deployment, can partially alleviate some issues but often with limitations, failing to fundamentally resolve these challenges. This paper proposes a new paradigm called AgentRR (Agent Record & Replay), which introduces the classical record-and-replay mechanism into AI agent frameworks. The core idea is to: 1. Record an agent's interaction trace with its environment and internal decision process during task execution, 2. Summarize this trace into a structured "experience" encapsulating the workflow and constraints, and 3. Replay these experiences in subsequent similar tasks to guide the agent's behavior. We detail a multi-level experience abstraction method and a check function mechanism in AgentRR: the former balances experience specificity and generality, while the latter serves as a trust anchor to ensure completeness and safety during replay. In addition, we explore multiple application modes of AgentRR, including user-recorded task demonstration, large-small model collaboration and privacy-aware agent execution, and envision an experience repository for sharing and reusing knowledge to further reduce deployment cost.

PersonaBOT: Bringing Customer Personas to Life with LLMs and RAG

The introduction of Large Language Models (LLMs) has significantly transformed Natural Language Processing (NLP) applications by enabling more advanced analysis of customer personas. At Volvo Construction Equipment (VCE), customer personas have traditionally been developed through qualitative methods, which are time-consuming and lack scalability. The main objective of this paper is to generate synthetic customer personas and integrate them into a Retrieval-Augmented Generation (RAG) chatbot to support decision-making in business processes. To this end, we first focus on developing a persona-based RAG chatbot integrated with verified personas. Next, synthetic personas are generated using Few-Shot and Chain-of-Thought (CoT) prompting techniques and evaluated based on completeness, relevance, and consistency using McNemar's test. In the final step, the chatbot's knowledge base is augmented with synthetic personas and additional segment information to assess improvements in response accuracy and practical utility. Key findings indicate that Few-Shot prompting outperformed CoT in generating more complete personas, while CoT demonstrated greater efficiency in terms of response time and token usage. After augmenting the knowledge base, the average accuracy rating of the chatbot increased from 5.88 to 6.42 on a 10-point scale, and 81.82% of participants found the updated system useful in business contexts.

EnSToM: Enhancing Dialogue Systems with Entropy-Scaled Steering Vectors for Topic Maintenance

Small large language models (sLLMs) offer the advantage of being lightweight and efficient, which makes them suitable for resource-constrained environments. However, sLLMs often struggle to maintain topic consistency in task-oriented dialogue systems, which is critical for scenarios such as service chatbots. Specifically, it is important to ensure that the model denies off-topic or malicious inputs and adheres to its intended functionality so as to prevent potential misuse and uphold reliability. Towards this, existing activation engineering approaches have been proposed to manipulate internal activations during inference. While these methods are effective in certain scenarios, our preliminary experiments reveal their limitations in ensuring topic adherence. Therefore, to address this, we propose a novel approach termed Entropy-scaled Steering vectors for Topic Maintenance (EnSToM). EnSToM dynamically adjusts the steering intensity based on input uncertainty, which allows the model to handle off-topic distractors effectively while preserving on-topic accuracy. Our experiments demonstrate that EnSToM achieves significant performance gain with a relatively small data size compared to fine-tuning approaches. By improving topic adherence without compromising efficiency, our approach provides a robust solution for enhancing sLLM-based dialogue systems.