MetaExplainer: A Framework to Generate Multi-Type User-Centered Explanations for AI Systems

Explanations are crucial for building trustworthy AI systems, but a gap often exists between the explanations provided by models and those needed by users. To address this gap, we introduce MetaExplainer, a neuro-symbolic framework designed to generate user-centered explanations. Our approach employs a three-stage process: first, we decompose user questions into machine-readable formats using state-of-the-art large language models (LLM); second, we delegate the task of generating system recommendations to model explainer methods; and finally, we synthesize natural language explanations that summarize the explainer outputs. Throughout this process, we utilize an Explanation Ontology to guide the language models and explainer methods. By leveraging LLMs and a structured approach to explanation generation, MetaExplainer aims to enhance the interpretability and trustworthiness of AI systems across various applications, providing users with tailored, question-driven explanations that better meet their needs. Comprehensive evaluations of MetaExplainer demonstrate a step towards evaluating and utilizing current state-of-the-art explanation frameworks. Our results show high performance across all stages, with a 59.06% F1-score in question reframing, 70% faithfulness in model explanations, and 67% context-utilization in natural language synthesis. User studies corroborate these findings, highlighting the creativity and comprehensiveness of generated explanations. Tested on the Diabetes (PIMA Indian) tabular dataset, MetaExplainer supports diverse explanation types, including Contrastive, Counterfactual, Rationale, Case-Based, and Data explanations. The framework's versatility and traceability from using ontology to guide LLMs suggest broad applicability beyond the tested scenarios, positioning MetaExplainer as a promising tool for enhancing AI explainability across various domains.

Harnessing the Power of Interleaving and Counterfactual Evaluation for Airbnb Search Ranking

Evaluation plays a crucial role in the development of ranking algorithms on search and recommender systems. It enables online platforms to create user-friendly features that drive commercial success in a steady and effective manner. The online environment is particularly conducive to applying causal inference techniques, such as randomized controlled experiments (known as A/B test), which are often more challenging to implement in fields like medicine and public policy. However, businesses face unique challenges when it comes to effective A/B test. Specifically, achieving sufficient statistical power for conversion-based metrics can be time-consuming, especially for significant purchases like booking accommodations. While offline evaluations are quicker and more cost-effective, they often lack accuracy and are inadequate for selecting candidates for A/B test. To address these challenges, we developed interleaving and counterfactual evaluation methods to facilitate rapid online assessments for identifying the most promising candidates for A/B tests. Our approach not only increased the sensitivity of experiments by a factor of up to 100 (depending on the approach and metrics) compared to traditional A/B testing but also streamlined the experimental process. The practical insights gained from usage in production can also benefit organizations with similar interests.

Instruction-Grounded Visual Projectors for Continual Learning of Generative Vision-Language Models

Continual learning enables pre-trained generative vision-language models (VLMs) to incorporate knowledge from new tasks without retraining data from previous ones. Recent methods update a visual projector to translate visual information for new tasks, connecting pre-trained vision encoders with large language models. However, such adjustments may cause the models to prioritize visual inputs over language instructions, particularly learning tasks with repetitive types of textual instructions. To address the neglect of language instructions, we propose a novel framework that grounds the translation of visual information on instructions for language models. We introduce a mixture of visual projectors, each serving as a specialized visual-to-language translation expert based on the given instruction context to adapt to new tasks. To avoid using experts for irrelevant instruction contexts, we propose an expert recommendation strategy that reuses experts for tasks similar to those previously learned. Additionally, we introduce expert pruning to alleviate interference from the use of experts that cumulatively activated in previous tasks. Extensive experiments on diverse vision-language tasks demonstrate that our method outperforms existing continual learning approaches by generating instruction-following responses.

Context-Aware Visualization for Explainable AI Recommendations in Social Media: A Vision for User-Aligned Explanations

Social media platforms today strive to improve user experience through AI recommendations, yet the value of such recommendations vanishes as users do not understand the reasons behind them. This issue arises because explainability in social media is general and lacks alignment with user-specific needs. In this vision paper, we outline a user-segmented and context-aware explanation layer by proposing a visual explanation system with diverse explanation methods. The proposed system is framed by the variety of user needs and contexts, showing explanations in different visualized forms, including a technically detailed version for AI experts and a simplified one for lay users. Our framework is the first to jointly adapt explanation style (visual vs. numeric) and granularity (expert vs. lay) inside a single pipeline. A public pilot with 30 X users will validate its impact on decision-making and trust.

Audio Prototypical Network For Controllable Music Recommendation

Traditional recommendation systems represent user preferences in dense representations obtained through black-box encoder models. While these models often provide strong recommendation performance, they lack interpretability for users, leaving users unable to understand or control the system's modeling of their preferences. This limitation is especially challenging in music recommendation, where user preferences are highly personal and often evolve based on nuanced qualities like mood, genre, tempo, or instrumentation. In this paper, we propose an audio prototypical network for controllable music recommendation. This network expresses user preferences in terms of prototypes representative of semantically meaningful features pertaining to musical qualities. We show that the model obtains competitive recommendation performance compared to popular baseline models while also providing interpretable and controllable user profiles.

Agency Among Agents: Designing with Hypertextual Friction in the Algorithmic Web

Today's algorithm-driven interfaces, from recommendation feeds to GenAI tools, often prioritize engagement and efficiency at the expense of user agency. As systems take on more decision-making, users have less control over what they see and how meaning or relationships between content are constructed. This paper introduces "Hypertextual Friction," a conceptual design stance that repositions classical hypertext principles--friction, traceability, and structure--as actionable values for reclaiming agency in algorithmically mediated environments. Through a comparative analysis of real-world interfaces--Wikipedia vs. Instagram Explore, and Are.na vs. GenAI image tools--we examine how different systems structure user experience, navigation, and authorship. We show that hypertext systems emphasize provenance, associative thinking, and user-driven meaning-making, while algorithmic systems tend to obscure process and flatten participation. We contribute: (1) a comparative analysis of how interface structures shape agency in user-driven versus agent-driven systems, and (2) a conceptual stance that offers hypertextual values as design commitments for reclaiming agency in an increasingly algorithmic web.

Personalized Education with Ranking Alignment Recommendation

Personalized question recommendation aims to guide individual students through questions to enhance their mastery of learning targets. Most previous methods model this task as a Markov Decision Process and use reinforcement learning to solve, but they struggle with efficient exploration, failing to identify the best questions for each student during training. To address this, we propose Ranking Alignment Recommendation (RAR), which incorporates collaborative ideas into the exploration mechanism, enabling more efficient exploration within limited training episodes. Experiments show that RAR effectively improves recommendation performance, and our framework can be applied to any RL-based question recommender. Our code is available in https://github.com/wuming29/RAR.git.

Benchmarking Partial Observability in Reinforcement Learning with a Suite of Memory-Improvable Domains

Mitigating partial observability is a necessary but challenging task for general reinforcement learning algorithms. To improve an algorithm's ability to mitigate partial observability, researchers need comprehensive benchmarks to gauge progress. Most algorithms tackling partial observability are only evaluated on benchmarks with simple forms of state aliasing, such as feature masking and Gaussian noise. Such benchmarks do not represent the many forms of partial observability seen in real domains, like visual occlusion or unknown opponent intent. We argue that a partially observable benchmark should have two key properties. The first is coverage in its forms of partial observability, to ensure an algorithm's generalizability. The second is a large gap between the performance of a agents with more or less state information, all other factors roughly equal. This gap implies that an environment is memory improvable: where performance gains in a domain are from an algorithm's ability to cope with partial observability as opposed to other factors. We introduce best-practice guidelines for empirically benchmarking reinforcement learning under partial observability, as well as the open-source library POBAX: Partially Observable Benchmarks in JAX. We characterize the types of partial observability present in various environments and select representative environments for our benchmark. These environments include localization and mapping, visual control, games, and more. Additionally, we show that these tasks are all memory improvable and require hard-to-learn memory functions, providing a concrete signal for partial observability research. This framework includes recommended hyperparameters as well as algorithm implementations for fast, out-of-the-box evaluation, as well as highly performant environments implemented in JAX for GPU-scalable experimentation.

RecoMind: A Reinforcement Learning Framework for Optimizing In-Session User Satisfaction in Recommendation Systems

Existing web-scale recommendation systems commonly use supervised learning methods that prioritize immediate user feedback. Although reinforcement learning (RL) offers a solution to optimize longer-term goals, such as in-session engagement, applying it at web scale is challenging due to the extremely large action space and engineering complexity. In this paper, we introduce RecoMind, a simulator-based RL framework designed for the effective optimization of session-based goals at web-scale. RecoMind leverages existing recommendation models to establish a simulation environment and to bootstrap the RL policy to optimize immediate user interactions from the outset. This method integrates well with existing industry pipelines, simplifying the training and deployment of RL policies. Additionally, RecoMind introduces a custom exploration strategy to efficiently explore web-scale action spaces with hundreds of millions of items. We evaluated RecoMind through extensive offline simulations and online A/B testing on a video streaming platform. Both methods showed that the RL policy trained using RecoMind significantly outperforms traditional supervised learning recommendation approaches in in-session user satisfaction. In online A/B tests, the RL policy increased videos watched for more than 10 seconds by 15.81\% and improved session depth by 4.71\% for sessions with at least 10 interactions. As a result, RecoMind presents a systematic and scalable approach for embedding RL into web-scale recommendation systems, showing great promise for optimizing session-based user satisfaction.

Semiotic Complexity and Its Epistemological Implications for Modeling Culture

Greater theorizing of methods in the computational humanities is needed for epistemological and interpretive clarity, and therefore the maturation of the field. In this paper, we frame such modeling work as engaging in translation work from a cultural, linguistic domain into a computational, mathematical domain, and back again. Translators benefit from articulating the theory of their translation process, and so do computational humanists in their work -- to ensure internal consistency, avoid subtle yet consequential translation errors, and facilitate interpretive transparency. Our contribution in this paper is to lay out a particularly consequential dimension of the lack of theorizing and the sorts of translation errors that emerge in our modeling practices as a result. Along these lines we introduce the idea of semiotic complexity as the degree to which the meaning of some text may vary across interpretive lenses, and make the case that dominant modeling practices -- especially around evaluation -- commit a translation error by treating semiotically complex data as semiotically simple when it seems epistemologically convenient by conferring superficial clarity. We then lay out several recommendations for researchers to better account for these epistemological issues in their own work.