A Shared IPTC Topic Space for Cross-Source Topic Modelling

Comparing topic attention across different media is hindered by a fundamental modelling problem: topic models fitted separately to each corpus produce corpus-specific topic spaces that cannot be aligned directly. This paper presents a reproducible framework that places corpora in a single shared topic space defined by a taxonomy. Discovered topics are obtained with guided BERTopic, scored against the ninety-four IPTC Media Topics' taxonomy topics (level-1) through weighted keyword and target centroids, and then collapsed upward to seventeen IPTC parent topics by a maximum-similarity rule. The framework was developed and selected on a controlled New York Times 2011 corpus through a narrowing sequence: a broad model screen, a focused mapping refinement, a strict finalist comparison, a target-construction ablation, and a threshold calibration. In this corpus, the guided family retained substantially stronger mapped coverage than a zero-shot benchmark under stricter assignment thresholds, a parent-enriched target construction improved both coverage and parent consistency, and coverage declined gradually rather than collapsing as the assignment threshold was tightened. The contribution is an externally anchored method for constructing a shared topic space that enables reproducible cross-source topic comparison.

LLM-based Models for Detecting Emerging Topics in Service Feedback

Enhancing the analysis of service feedback is essential for public sector organizations, particularly tax administrations, where trust and compliance depend on fair and effective service delivery. As feedback volumes grow, identifying emerging service quality issues and potential disparities across diverse populations becomes increasingly challenging. Traditional approaches often rely on manual review or static expert-defined indicators, limiting scalability and the ability to capture complex patterns in textual feedback. This paper presents a novel methodology that integrates large language models (LLMs), statistical techniques, and human-AI collaboration to improve multilingual customer feedback analysis. The primary objective is to detect emerging service quality topics that may also reveal potential inequities in service delivery. Our framework combines fine-tuned, quantized LLMs with expert oversight to produce accurate, computationally efficient, and context-aware analyses. The proposed approach was evaluated using similarity analysis and assessments from experienced tax officers, demonstrating stronger alignment with expert judgments than baseline models. By incorporating a human-in-the-loop framework, the methodology reduces LLM fabrication while improving the reliability and relevance of generated insights. The results demonstrate the practicality of combining LLMs with human expertise to support scalable, evidence-based decision-making in public sector organizations. This work contributes to the development of responsible AI systems that enhance service quality, responsiveness, fairness, and public trust through more effective analysis of multilingual customer feedback.

Ask, Don't Judge: Binary Questions for Interpretable LLM Evaluation and Self-Improvement

Evaluating LLM outputs remains a major bottleneck in NLP: human evaluation is expensive and slow, lexical metrics correlate poorly with human judgments on open-ended generation, and holistic LLM judges often produce opaque scores that are hard to debug. We propose BINEVAL, a framework that decomposes evaluation criteria into atomic binary questions and aggregates the resulting verdicts into interpretable, multi-dimensional scores. Given a task prompt, a meta-prompt generates fine-grained evaluation questions, and an LLM answers them independently for each output, yielding transparent question-level feedback together with calibrated overall scores. This decomposition makes evaluation easier to inspect, easier to diagnose, and directly usable for prompt improvement. Across SummEval, Topical-Chat, and QAGS, BINEVAL matches or outperforms strong baselines including UniEval and G-Eval, with especially strong results on factual consistency benchmarks such as QAGS. Beyond competitive correlation with human judgments, BINEVAL better matches human score distributions and avoids the ceiling effects common in prior LLM judges, leading to better discrimination between borderline and clearly flawed outputs. We further show that the same question-level feedback supports iterative prompt optimization, improving evaluator prompts on summarization and generation prompts on IFBench under both self-update and cross-model update settings. Overall, BINEVAL provides a task-agnostic, training-free, and interpretable evaluation framework that combines strong empirical performance with practical diagnostic and optimization value.

The Capability Frontier: Benchmarks Miss 82% of Model Performance

Existing benchmarks typically report accuracy for a single model on a single run. This systematically understates real-world LLM capabilities, particularly under heterogeneous data distributions: (i) different models get different questions correct according to their specializations, and (ii) given a budget, multiple generations can be sampled and selectively retained. To quantify this gap, we introduce the Capability Frontier: a Pareto frontier over a set of models that characterizes the best achievable performance at each cost level under optimal selection across models and generations (i.e., via an oracle). Our construction corrects for two opposing biases: underestimation from single-model evaluation and overestimation from taking maxima over noisy samples. We study 21 LLMs across 16 widely used benchmarks spanning coding, reasoning, medicine, factuality, instruction following, and agentic tasks, comparing Capability Frontier performance at matched cost to each benchmark's top-performing model. Correcting for single-model evaluation yields a 54% error rate reduction; additionally correcting for single runs yields an 82% improvement, with SOTA accuracy matched at 85% cost reduction. Complementing these empirical results, we use controlled probabilistic simulations to show that higher query topic entropy produces a near-monotonic increase in the performance gap between oracle routing and the best single model. Our findings suggest collective LLM capabilities are substantially underestimated, with implications for evaluation and deployment in data-heterogeneous, multi-domain settings.

AI Healthcare Chatbots as Information Infrastructure: A Large-Scale Study of User-Reported Breakdowns

AI healthcare chatbots are increasingly used to support health information seeking and self-management, yet their performance and impact on users remains to be studied. This study examines over 15,000 user reviews from 59 AI healthcare chatbot apps to explore how these systems function in everyday informational and emotional contexts. Topic modeling and interpretive analysis identify three recurring breakdowns: access barriers and service unreliability, user experience and interaction quality, and billing and customer support issues. Privacy and security concerns are associated with the most negative experiences. By framing AI healthcare chatbots as information infrastructures, our findings highlight how failures in access, usability, and trust affect users, offering actionable insights for designers, policymakers, and information professionals aiming to improve digital health systems.

Do Image Editing Models Understand Lighting?

While recent advancements in generative image editing models have achieved stunning visual fidelity, it remains an open question whether these systems possess an intrinsic knowledge of real-world lighting. Existing benchmarks typically evaluate high-level plausibility of perceptual light transport on curated internet imagery, using VLMs or human judgement, or they rely on synthetically generated datasets. In this work, we introduce the 3D-anchored Light Probe (3DLP) benchmark, for which we have captured a new high-fidelity HDR dataset of real-world lighting changes. The dataset consists of 1K image pairs of diverse indoor scenery in which light probes are physically turned on and off. To allow for a granular performance analysis, we annotated specific image regions such as cast shadows or metallic surfaces. With this data, we evaluate a range of state-of-the-art image editing models by measuring how well their light probe edits align with reality. The evaluation uses two new scores to compensate for AI-generated photographic effects, such as adjusted white balance. Our results show that the overall performance of models differs considerably, with differences slightly less pronounced for specular highlights. The best image editing models are remarkably consistent with real-world physics, however, they still leave room for improvement. We observe that image regions that receive less light from the light probe are more prone to errors for all models. Furthermore, building on their success in evaluating macroscopic lighting plausibility, we test VLMs on our task but find that they are unsuitable for pixel-level light transport analysis. We will make the benchmark, together with the real-world dataset, publicly available to encourage future research on this topic.

Zero-shot Tweet-Level Stance Detection Enhanced by External Knowledge and Reflective Chain-of-Thought Reasoning

Zero-shot tweet-level stance detection confronts two primary challenges: (1) mitigating the context sparsity inherent in short texts, and (2) establishing the relevance between implicit targets and textual content. While existing methods primarily focus on incorporating external knowledge, they neglect the intrinsic semantic cues embedded within key intra-textual entities. Furthermore, current models exhibit limited capability in determining the relevance of unseen targets to the given text, thereby struggling to differentiate between "neutral" and "irrelevant" stance labels. To address these issues, we first construct a four-class, multi-topic Japanese tweet dataset. To our knowledge, this is the first Japanese tweet-level dataset for stance detection. We then propose KIRP, a zero-shot stance detection framework. It integrates external knowledge with entity reorganization for data augmentation and employs prompt chaining for reasoning. Specifically, the framework incorporates knowledge graphs to supplement and reorganize key textual entities, while reflective Chain-of-Thought (CoT) reasoning extracts and validates implicit targets. To better distinguish "neutral" from "irrelevant" labels, we adopt stance-aware contrastive learning to capture discriminative features and design a three-layer iterative prototype network for fine-grained classification. Experimental results on SemEval-2016, WT-WT, and KIRP-D show that KIRP achieves state-of-the-art performance. KIRP obtains F1 scores of 84.05% (three-class) on SemEval-2016, and 84.99% and 79.18% (four-class) on WT-WT and KIRP-D, respectively.

Assessing Post-Reform Changes in Risk Disclosure Quality with a Multidimensional Text Analysis Approach

While corporate narrative disclosures provide crucial information to capital markets, comprehensively evaluating their qualitative changes over time remains challenging. Narrative text is inherently multidimensional, meaning that an improvement in one textual dimension often occurs alongside changes in others. To capture these underlying dynamics, we propose a longitudinal text analysis approach combining Japanese-language NLP metric extraction with paired testing, shift function analysis, and inter-metric correlation. Our framework extends prior indicator sets by incorporating a cross-section relevance indicator to measure topical alignment between risk disclosures and management strategies. Applying this approach to evaluate Japan's 2019 disclosure reforms, we analyze 19,770 firm-year observations over a 10-year period (FY2015-FY2024). The joint analysis reveals complex shifts in disclosure patterns that are frequently masked by conventional single-indicator methods. Specifically, we find that while disclosure volume increased substantially, it was accompanied by a decline in readability. Furthermore, although the overall information structure improved, specific descriptive quality stagnated, and the degree of adaptation varied across market segments.

Gastroendoscopy View Synthesis: A New Real Dataset and Evaluation

Novel view synthesis (NVS) is an active research topic in computer vision, owing to the success of neural radiance field (NeRF) and 3D Gaussian splatting (3DGS) methods. While NVS opens the door to potential applications in gastroendoscopy, such as extending the field of view of endoscopic images and enabling digital twins for 3D archiving and endoscopist manipulation training, the dataset is insufficient to evaluate NVS for gastroendoscopy. In this paper, we present the first real gastroscopy dataset for NVS, namely the GastroNVS dataset, which contains a set of gastroscopic images, camera poses, and a point cloud for real gastroendoscopy inspection. To assess the suitability of the GastroNVS dataset, we evaluate several 3DGS methods and discuss the challenges for future development. The dataset is available on request from our project page.

Learning Interpretable Text Signals for Structured Responses

Textual data are often collected alongside structured response variables, but prediction and interpretation are commonly treated as separate tasks. This paper studies rating prediction as an initial case of interpretable text-response modelling, where the aim is to learn textual representations that are both semantically meaningful and aligned with an external response. We propose a joint non-negative matrix factorisation and binomial regression model, in which the document-topic representation is learned from both text reconstruction and rating prediction. Simulation experiments and a real-world review dataset show that the model can recover stable response-relevant textual signals and achieve competitive performance against linear and ridge regression baselines. The framework provides a practical step towards interpretable modelling of text-linked outcomes, with potential extensions to other response types beyond bounded ratings.