Beyond Single-User Dialogue: Assessing Multi-User Dialogue State Tracking Capabilities of Large Language Models

Large language models (LLMs) have demonstrated remarkable performance in zero-shot dialogue state tracking (DST), reducing the need for task-specific training. However, conventional DST benchmarks primarily focus on structured user-agent conversations, failing to capture the complexities of real-world multi-user interactions. In this study, we assess the robustness of LLMs in multi-user DST while minimizing dataset construction costs. Inspired by recent advances in LLM-based data annotation, we extend an existing DST dataset by generating utterances of a second user based on speech act theory. Our methodology systematically incorporates a second user's utterances into conversations, enabling a controlled evaluation of LLMs in multi-user settings. Experimental results reveal a significant performance drop compared to single-user DST, highlighting the limitations of current LLMs in extracting and tracking dialogue states amidst multiple speakers. Our findings emphasize the need for future research to enhance LLMs for multi-user DST scenarios, paving the way for more realistic and robust DST models.

Factors affecting the in-context learning abilities of LLMs for dialogue state tracking

This study explores the application of in-context learning (ICL) to the dialogue state tracking (DST) problem and investigates the factors that influence its effectiveness. We use a sentence embedding based k-nearest neighbour method to retrieve the suitable demonstrations for ICL. The selected demonstrations, along with the test samples, are structured within a template as input to the LLM. We then conduct a systematic study to analyse the impact of factors related to demonstration selection and prompt context on DST performance. This work is conducted using the MultiWoZ2.4 dataset and focuses primarily on the OLMo-7B-instruct, Mistral-7B-Instruct-v0.3, and Llama3.2-3B-Instruct models. Our findings provide several useful insights on in-context learning abilities of LLMs for dialogue state tracking.

Approaching Dialogue State Tracking via Aligning Speech Encoders and LLMs

In this work, we approach spoken Dialogue State Tracking (DST) by bridging the representation spaces of speech encoders and LLMs via a small connector module, with a focus on fully open-sourced and open-data components (WavLM-large, OLMo). We focus on ablating different aspects of such systems including full/LoRA adapter fine-tuning, the effect of agent turns in the dialogue history, as well as fuzzy matching-based output post-processing, which greatly improves performance of our systems on named entities in the dialogue slot values. We conduct our experiments on the SpokenWOZ dataset, and additionally utilize the Speech-Aware MultiWOZ dataset to augment our training data. Ultimately, our best-performing WavLM + connector + OLMo-1B aligned models achieve state of the art on the SpokenWOZ test set (34.66% JGA), and our system with Gemma-2-9B-instruct further surpasses this result, reaching 42.17% JGA on SpokenWOZ test.

Collaborative Problem-Solving in an Optimization Game

Dialogue agents that support human users in solving complex tasks have received much attention recently. Many such tasks are NP-hard optimization problems that require careful collaborative exploration of the solution space. We introduce a novel dialogue game in which the agents collaboratively solve a two-player Traveling Salesman problem, along with an agent that combines LLM prompting with symbolic mechanisms for state tracking and grounding. Our best agent solves 45% of games optimally in self-play. It also demonstrates an ability to collaborate successfully with human users and generalize to unfamiliar graphs.

Project Riley: Multimodal Multi-Agent LLM Collaboration with Emotional Reasoning and Voting

This paper presents Project Riley, a novel multimodal and multi-model conversational AI architecture oriented towards the simulation of reasoning influenced by emotional states. Drawing inspiration from Pixar's Inside Out, the system comprises five distinct emotional agents - Joy, Sadness, Fear, Anger, and Disgust - that engage in structured multi-round dialogues to generate, criticise, and iteratively refine responses. A final reasoning mechanism synthesises the contributions of these agents into a coherent output that either reflects the dominant emotion or integrates multiple perspectives. The architecture incorporates both textual and visual large language models (LLMs), alongside advanced reasoning and self-refinement processes. A functional prototype was deployed locally in an offline environment, optimised for emotional expressiveness and computational efficiency. From this initial prototype, another one emerged, called Armando, which was developed for use in emergency contexts, delivering emotionally calibrated and factually accurate information through the integration of Retrieval-Augmented Generation (RAG) and cumulative context tracking. The Project Riley prototype was evaluated through user testing, in which participants interacted with the chatbot and completed a structured questionnaire assessing three dimensions: Emotional Appropriateness, Clarity and Utility, and Naturalness and Human-likeness. The results indicate strong performance in structured scenarios, particularly with respect to emotional alignment and communicative clarity.

Boosting Universal LLM Reward Design through the Heuristic Reward Observation Space Evolution

Large Language Models (LLMs) are emerging as promising tools for automated reinforcement learning (RL) reward design, owing to their robust capabilities in commonsense reasoning and code generation. By engaging in dialogues with RL agents, LLMs construct a Reward Observation Space (ROS) by selecting relevant environment states and defining their internal operations. However, existing frameworks have not effectively leveraged historical exploration data or manual task descriptions to iteratively evolve this space. In this paper, we propose a novel heuristic framework that enhances LLM-driven reward design by evolving the ROS through a table-based exploration caching mechanism and a text-code reconciliation strategy. Our framework introduces a state execution table, which tracks the historical usage and success rates of environment states, overcoming the Markovian constraint typically found in LLM dialogues and facilitating more effective exploration. Furthermore, we reconcile user-provided task descriptions with expert-defined success criteria using structured prompts, ensuring alignment in reward design objectives. Comprehensive evaluations on benchmark RL tasks demonstrate the effectiveness and stability of the proposed framework. Code and video demos are available at jingjjjjjie.github.io/LLM2Reward.

Interpretable and Robust Dialogue State Tracking via Natural Language Summarization with LLMs

This paper introduces a novel approach to Dialogue State Tracking (DST) that leverages Large Language Models (LLMs) to generate natural language descriptions of dialogue states, moving beyond traditional slot-value representations. Conventional DST methods struggle with open-domain dialogues and noisy inputs. Motivated by the generative capabilities of LLMs, our Natural Language DST (NL-DST) framework trains an LLM to directly synthesize human-readable state descriptions. We demonstrate through extensive experiments on MultiWOZ 2.1 and Taskmaster-1 datasets that NL-DST significantly outperforms rule-based and discriminative BERT-based DST baselines, as well as generative slot-filling GPT-2 DST models, in both Joint Goal Accuracy and Slot Accuracy. Ablation studies and human evaluations further validate the effectiveness of natural language state generation, highlighting its robustness to noise and enhanced interpretability. Our findings suggest that NL-DST offers a more flexible, accurate, and human-understandable approach to dialogue state tracking, paving the way for more robust and adaptable task-oriented dialogue systems.

FocusedAD: Character-centric Movie Audio Description

Movie Audio Description (AD) aims to narrate visual content during dialogue-free segments, particularly benefiting blind and visually impaired (BVI) audiences. Compared with general video captioning, AD demands plot-relevant narration with explicit character name references, posing unique challenges in movie understanding.To identify active main characters and focus on storyline-relevant regions, we propose FocusedAD, a novel framework that delivers character-centric movie audio descriptions. It includes: (i) a Character Perception Module(CPM) for tracking character regions and linking them to names; (ii) a Dynamic Prior Module(DPM) that injects contextual cues from prior ADs and subtitles via learnable soft prompts; and (iii) a Focused Caption Module(FCM) that generates narrations enriched with plot-relevant details and named characters. To overcome limitations in character identification, we also introduce an automated pipeline for building character query banks. FocusedAD achieves state-of-the-art performance on multiple benchmarks, including strong zero-shot results on MAD-eval-Named and our newly proposed Cinepile-AD dataset. Code and data will be released at https://github.com/Thorin215/FocusedAD .

Learning LLM Preference over Intra-Dialogue Pairs: A Framework for Utterance-level Understandings

Large language models (LLMs) have demonstrated remarkable capabilities in handling complex dialogue tasks without requiring use case-specific fine-tuning. However, analyzing live dialogues in real-time necessitates low-latency processing systems, making it impractical to deploy models with billions of parameters due to latency constraints. As a result, practitioners often prefer smaller models with millions of parameters, trained on high-quality, human-annotated datasets. Yet, curating such datasets is both time-consuming and costly. Consequently, there is a growing need to combine the scalability of LLM-generated labels with the precision of human annotations, enabling fine-tuned smaller models to achieve both higher speed and accuracy comparable to larger models. In this paper, we introduce a simple yet effective framework to address this challenge. Our approach is specifically designed for per-utterance classification problems, which encompass tasks such as intent detection, dialogue state tracking, and more. To mitigate the impact of labeling errors from LLMs -- the primary source of inaccuracies in student models -- we propose a noise-reduced preference learning loss. Experimental results demonstrate that our method significantly improves accuracy across utterance-level dialogue tasks, including sentiment detection (over $2\%$), dialogue act classification (over $1.5\%$), etc.

Enhancing LLM Reliability via Explicit Knowledge Boundary Modeling

Large language models (LLMs) frequently hallucinate due to misaligned self-awareness, generating erroneous outputs when addressing queries beyond their knowledge boundaries. While existing approaches mitigate hallucinations via uncertainty estimation or query rejection, they suffer from computational inefficiency or sacrificed helpfulness. To address these issues, we propose the Explicit Knowledge Boundary Modeling (EKBM) framework, integrating fast and slow reasoning systems to harmonize reliability and usability. The framework first employs a fast-thinking model to generate confidence-labeled responses, enabling immediate use of high-confidence outputs. For uncertain predictions, a slow refinement model conducts targeted reasoning to improve accuracy. To align model behavior with our proposed object, we propose a hybrid training pipeline, enhancing self-awareness without degrading task performance. Evaluations on dialogue state tracking tasks demonstrate that EKBM achieves superior model reliability over uncertainty-based baselines. Further analysis reveals that refinement substantially boosts accuracy while maintaining low computational overhead. Our work establishes a scalable paradigm for advancing LLM reliability and balancing accuracy and practical utility in error-sensitive applications.