Mitigating Hallucination in Fictional Character Role-Play

Role-playing has wide-ranging applications in customer support, embodied agents, computational social science, etc. The influence of parametric world knowledge of large language models (LLMs) often causes role-playing characters to act out of character and hallucinate about things outside the scope of their knowledge. In this work, we focus on the evaluation and mitigation of hallucination in fictional character role-play. We introduce a dataset with more than 2,000 characters and 72,000 interviews, including 18,000 adversarial questions. We propose RoleFact, a role-playing method that mitigates hallucination by modulating the influence of parametric knowledge using a pre-calibrated confidence threshold. Experiments show that the proposed method improves the factual precision of generated responses by 18% for adversarial questions with a 44% reduction in temporal hallucination for time-sensitive interviews. The code and the dataset will be available at https://github.com/NafisSadeq/rolefact.git.

Reindex-Then-Adapt: Improving Large Language Models for Conversational Recommendation

Large language models (LLMs) are revolutionizing conversational recommender systems by adeptly indexing item content, understanding complex conversational contexts, and generating relevant item titles. However, controlling the distribution of recommended items remains a challenge. This leads to suboptimal performance due to the failure to capture rapidly changing data distributions, such as item popularity, on targeted conversational recommendation platforms. In conversational recommendation, LLMs recommend items by generating the titles (as multiple tokens) autoregressively, making it difficult to obtain and control the recommendations over all items. Thus, we propose a Reindex-Then-Adapt (RTA) framework, which converts multi-token item titles into single tokens within LLMs, and then adjusts the probability distributions over these single-token item titles accordingly. The RTA framework marries the benefits of both LLMs and traditional recommender systems (RecSys): understanding complex queries as LLMs do; while efficiently controlling the recommended item distributions in conversational recommendations as traditional RecSys do. Our framework demonstrates improved accuracy metrics across three different conversational recommendation datasets and two adaptation settings

Few-shot Dialogue Strategy Learning for Motivational Interviewing via Inductive Reasoning

We consider the task of building a dialogue system that can motivate users to adopt positive lifestyle changes: Motivational Interviewing. Addressing such a task requires a system that can infer \textit{how} to motivate a user effectively. We propose DIIT, a framework that is capable of learning and applying conversation strategies in the form of natural language inductive rules from expert demonstrations. Automatic and human evaluation on instruction-following large language models show natural language strategy descriptions discovered by DIIR can improve active listening skills, reduce unsolicited advice, and promote more collaborative and less authoritative responses, outperforming various demonstration utilization methods.

RecWizard: A Toolkit for Conversational Recommendation with Modular, Portable Models and Interactive User Interface

We present a new Python toolkit called RecWizard for Conversational Recommender Systems (CRS). RecWizard offers support for development of models and interactive user interface, drawing from the best practices of the Huggingface ecosystems. CRS with RecWizard are modular, portable, interactive and Large Language Models (LLMs)-friendly, to streamline the learning process and reduce the additional effort for CRS research. For more comprehensive information about RecWizard, please check our GitHub https://github.com/McAuley-Lab/RecWizard.

Large Language Models as Zero-Shot Conversational Recommenders

In this paper, we present empirical studies on conversational recommendation tasks using representative large language models in a zero-shot setting with three primary contributions. (1) Data: To gain insights into model behavior in "in-the-wild" conversational recommendation scenarios, we construct a new dataset of recommendation-related conversations by scraping a popular discussion website. This is the largest public real-world conversational recommendation dataset to date. (2) Evaluation: On the new dataset and two existing conversational recommendation datasets, we observe that even without fine-tuning, large language models can outperform existing fine-tuned conversational recommendation models. (3) Analysis: We propose various probing tasks to investigate the mechanisms behind the remarkable performance of large language models in conversational recommendation. We analyze both the large language models' behaviors and the characteristics of the datasets, providing a holistic understanding of the models' effectiveness, limitations and suggesting directions for the design of future conversational recommenders

On Faithfulness and Coherence of Language Explanations for Recommendation Systems

Reviews contain rich information about product characteristics and user interests and thus are commonly used to boost recommender system performance. Specifically, previous work show that jointly learning to perform review generation improves rating prediction performance. Meanwhile, these model-produced reviews serve as recommendation explanations, providing the user with insights on predicted ratings. However, while existing models could generate fluent, human-like reviews, it is unclear to what degree the reviews fully uncover the rationale behind the jointly predicted rating. In this work, we perform a series of evaluations that probes state-of-the-art models and their review generation component. We show that the generated explanations are brittle and need further evaluation before being taken as literal rationales for the estimated ratings.

Identifying Adversarial Attacks on Text Classifiers

The landscape of adversarial attacks against text classifiers continues to grow, with new attacks developed every year and many of them available in standard toolkits, such as TextAttack and OpenAttack. In response, there is a growing body of work on robust learning, which reduces vulnerability to these attacks, though sometimes at a high cost in compute time or accuracy. In this paper, we take an alternate approach -- we attempt to understand the attacker by analyzing adversarial text to determine which methods were used to create it. Our first contribution is an extensive dataset for attack detection and labeling: 1.5~million attack instances, generated by twelve adversarial attacks targeting three classifiers trained on six source datasets for sentiment analysis and abuse detection in English. As our second contribution, we use this dataset to develop and benchmark a number of classifiers for attack identification -- determining if a given text has been adversarially manipulated and by which attack. As a third contribution, we demonstrate the effectiveness of three classes of features for these tasks: text properties, capturing content and presentation of text; language model properties, determining which tokens are more or less probable throughout the input; and target model properties, representing how the text classifier is influenced by the attack, including internal node activations. Overall, this represents a first step towards forensics for adversarial attacks against text classifiers.