Towards Personalized Review Summarization by Modeling Historical Reviews from Customer and Product Separately

Review summarization is a non-trivial task that aims to summarize the main idea of the product review in the E-commerce website. Different from the document summary which only needs to focus on the main facts described in the document, review summarization should not only summarize the main aspects mentioned in the review but also reflect the personal style of the review author. Although existing review summarization methods have incorporated the historical reviews of both customer and product, they usually simply concatenate and indiscriminately model this two heterogeneous information into a long sequence. Moreover, the rating information can also provide a high-level abstraction of customer preference, it has not been used by the majority of methods. In this paper, we propose the Heterogeneous Historical Review aware Review Summarization Model (HHRRS) which separately models the two types of historical reviews with the rating information by a graph reasoning module with a contrastive loss. We employ a multi-task framework that conducts the review sentiment classification and summarization jointly. Extensive experiments on four benchmark datasets demonstrate the superiority of HHRRS on both tasks.

EZInterviewer: To Improve Job Interview Performance with Mock Interview Generator

Interview has been regarded as one of the most crucial step for recruitment. To fully prepare for the interview with the recruiters, job seekers usually practice with mock interviews between each other. However, such a mock interview with peers is generally far away from the real interview experience: the mock interviewers are not guaranteed to be professional and are not likely to behave like a real interviewer. Due to the rapid growth of online recruitment in recent years, recruiters tend to have online interviews, which makes it possible to collect real interview data from real interviewers. In this paper, we propose a novel application named EZInterviewer, which aims to learn from the online interview data and provides mock interview services to the job seekers. The task is challenging in two ways: (1) the interview data are now available but still of low-resource; (2) to generate meaningful and relevant interview dialogs requires thorough understanding of both resumes and job descriptions. To address the low-resource challenge, EZInterviewer is trained on a very small set of interview dialogs. The key idea is to reduce the number of parameters that rely on interview dialogs by disentangling the knowledge selector and dialog generator so that most parameters can be trained with ungrounded dialogs as well as the resume data that are not low-resource. Evaluation results on a real-world job interview dialog dataset indicate that we achieve promising results to generate mock interviews. With the help of EZInterviewer, we hope to make mock interview practice become easier for job seekers.

Follow the Timeline! Generating Abstractive and Extractive Timeline Summary in Chronological Order

Nowadays, time-stamped web documents related to a general news query floods spread throughout the Internet, and timeline summarization targets concisely summarizing the evolution trajectory of events along the timeline. Unlike traditional document summarization, timeline summarization needs to model the time series information of the input events and summarize important events in chronological order. To tackle this challenge, in this paper, we propose a Unified Timeline Summarizer (UTS) that can generate abstractive and extractive timeline summaries in time order. Concretely, in the encoder part, we propose a graph-based event encoder that relates multiple events according to their content dependency and learns a global representation of each event. In the decoder part, to ensure the chronological order of the abstractive summary, we propose to extract the feature of event-level attention in its generation process with sequential information remained and use it to simulate the evolutionary attention of the ground truth summary. The event-level attention can also be used to assist in extracting summary, where the extracted summary also comes in time sequence. We augment the previous Chinese large-scale timeline summarization dataset and collect a new English timeline dataset. Extensive experiments conducted on these datasets and on the out-of-domain Timeline 17 dataset show that UTS achieves state-of-the-art performance in terms of both automatic and human evaluations.

Scientific Paper Extractive Summarization Enhanced by Citation Graphs

In a citation graph, adjacent paper nodes share related scientific terms and topics. The graph thus conveys unique structure information of document-level relatedness that can be utilized in the paper summarization task, for exploring beyond the intra-document information. In this work, we focus on leveraging citation graphs to improve scientific paper extractive summarization under different settings. We first propose a Multi-granularity Unsupervised Summarization model (MUS) as a simple and low-cost solution to the task. MUS finetunes a pre-trained encoder model on the citation graph by link prediction tasks. Then, the abstract sentences are extracted from the corresponding paper considering multi-granularity information. Preliminary results demonstrate that citation graph is helpful even in a simple unsupervised framework. Motivated by this, we next propose a Graph-based Supervised Summarization model (GSS) to achieve more accurate results on the task when large-scale labeled data are available. Apart from employing the link prediction as an auxiliary task, GSS introduces a gated sentence encoder and a graph information fusion module to take advantage of the graph information to polish the sentence representation. Experiments on a public benchmark dataset show that MUS and GSS bring substantial improvements over the prior state-of-the-art model.

Towards Improving Faithfulness in Abstractive Summarization

Despite the success achieved in neural abstractive summarization based on pre-trained language models, one unresolved issue is that the generated summaries are not always faithful to the input document. There are two possible causes of the unfaithfulness problem: (1) the summarization model fails to understand or capture the gist of the input text, and (2) the model over-relies on the language model to generate fluent but inadequate words. In this work, we propose a Faithfulness Enhanced Summarization model (FES), which is designed for addressing these two problems and improving faithfulness in abstractive summarization. For the first problem, we propose to use question-answering (QA) to examine whether the encoder fully grasps the input document and can answer the questions on the key information in the input. The QA attention on the proper input words can also be used to stipulate how the decoder should attend to the source. For the second problem, we introduce a max-margin loss defined on the difference between the language and the summarization model, aiming to prevent the overconfidence of the language model. Extensive experiments on two benchmark summarization datasets, CNN/DM and XSum, demonstrate that our model significantly outperforms strong baselines. The evaluation of factual consistency also shows that our model generates more faithful summaries than baselines.

Keywords and Instances: A Hierarchical Contrastive Learning Framework Unifying Hybrid Granularities for Text Generation

Contrastive learning has achieved impressive success in generation tasks to militate the "exposure bias" problem and discriminatively exploit the different quality of references. Existing works mostly focus on contrastive learning on the instance-level without discriminating the contribution of each word, while keywords are the gist of the text and dominant the constrained mapping relationships. Hence, in this work, we propose a hierarchical contrastive learning mechanism, which can unify hybrid granularities semantic meaning in the input text. Concretely, we first propose a keyword graph via contrastive correlations of positive-negative pairs to iteratively polish the keyword representations. Then, we construct intra-contrasts within instance-level and keyword-level, where we assume words are sampled nodes from a sentence distribution. Finally, to bridge the gap between independent contrast levels and tackle the common contrast vanishing problem, we propose an inter-contrast mechanism that measures the discrepancy between contrastive keyword nodes respectively to the instance distribution. Experiments demonstrate that our model outperforms competitive baselines on paraphrasing, dialogue generation, and storytelling tasks.

Target-aware Abstractive Related Work Generation with Contrastive Learning

The related work section is an important component of a scientific paper, which highlights the contribution of the target paper in the context of the reference papers. Authors can save their time and effort by using the automatically generated related work section as a draft to complete the final related work. Most of the existing related work section generation methods rely on extracting off-the-shelf sentences to make a comparative discussion about the target work and the reference papers. However, such sentences need to be written in advance and are hard to obtain in practice. Hence, in this paper, we propose an abstractive target-aware related work generator (TAG), which can generate related work sections consisting of new sentences. Concretely, we first propose a target-aware graph encoder, which models the relationships between reference papers and the target paper with target-centered attention mechanisms. In the decoding process, we propose a hierarchical decoder that attends to the nodes of different levels in the graph with keyphrases as semantic indicators. Finally, to generate a more informative related work, we propose multi-level contrastive optimization objectives, which aim to maximize the mutual information between the generated related work with the references and minimize that with non-references. Extensive experiments on two public scholar datasets show that the proposed model brings substantial improvements over several strong baselines in terms of automatic and tailored human evaluations.

HeteroQA: Learning towards Question-and-Answering through Multiple Information Sources via Heterogeneous Graph Modeling

Community Question Answering (CQA) is a well-defined task that can be used in many scenarios, such as E-Commerce and online user community for special interests. In these communities, users can post articles, give comment, raise a question and answer it. These data form the heterogeneous information sources where each information source have their own special structure and context (comments attached to an article or related question with answers). Most of the CQA methods only incorporate articles or Wikipedia to extract knowledge and answer the user's question. However, various types of information sources in the community are not fully explored by these CQA methods and these multiple information sources (MIS) can provide more related knowledge to user's questions. Thus, we propose a question-aware heterogeneous graph transformer to incorporate the MIS in the user community to automatically generate the answer. To evaluate our proposed method, we conduct the experiments on two datasets: $\text{MSM}^{\text{plus}}$ the modified version of benchmark dataset MS-MARCO and the AntQA dataset which is the first large-scale CQA dataset with four types of MIS. Extensive experiments on two datasets show that our model outperforms all the baselines in terms of all the metrics.

How does Truth Evolve into Fake News? An Empirical Study of Fake News Evolution

Automatically identifying fake news from the Internet is a challenging problem in deception detection tasks. Online news is modified constantly during its propagation, e.g., malicious users distort the original truth and make up fake news. However, the continuous evolution process would generate unprecedented fake news and cheat the original model. We present the Fake News Evolution (FNE) dataset: a new dataset tracking the fake news evolution process. Our dataset is composed of 950 paired data, each of which consists of articles representing the three significant phases of the evolution process, which are the truth, the fake news, and the evolved fake news. We observe the features during the evolution and they are the disinformation techniques, text similarity, top 10 keywords, classification accuracy, parts of speech, and sentiment properties.

The Style-Content Duality of Attractiveness: Learning to Write Eye-Catching Headlines via Disentanglement

Eye-catching headlines function as the first device to trigger more clicks, bringing reciprocal effect between producers and viewers. Producers can obtain more traffic and profits, and readers can have access to outstanding articles. When generating attractive headlines, it is important to not only capture the attractive content but also follow an eye-catching written style. In this paper, we propose a Disentanglement-based Attractive Headline Generator (DAHG) that generates headline which captures the attractive content following the attractive style. Concretely, we first devise a disentanglement module to divide the style and content of an attractive prototype headline into latent spaces, with two auxiliary constraints to ensure the two spaces are indeed disentangled. The latent content information is then used to further polish the document representation and help capture the salient part. Finally, the generator takes the polished document as input to generate headline under the guidance of the attractive style. Extensive experiments on the public Kuaibao dataset show that DAHG achieves state-of-the-art performance. Human evaluation also demonstrates that DAHG triggers 22% more clicks than existing models.