"Confidently Nonsensical?'': A Critical Survey on the Perspectives and Challenges of 'Hallucinations' in NLP

We investigate how hallucination in large language models (LLM) is characterized in peer-reviewed literature using a critical examination of 103 publications across NLP research. Through a comprehensive review of sociological and technological literature, we identify a lack of agreement with the term `hallucination.' Additionally, we conduct a survey with 171 practitioners from the field of NLP and AI to capture varying perspectives on hallucination. Our analysis underscores the necessity for explicit definitions and frameworks outlining hallucination within NLP, highlighting potential challenges, and our survey inputs provide a thematic understanding of the influence and ramifications of hallucination in society.

From Melting Pots to Misrepresentations: Exploring Harms in Generative AI

With the widespread adoption of advanced generative models such as Gemini and GPT, there has been a notable increase in the incorporation of such models into sociotechnical systems, categorized under AI-as-a-Service (AIaaS). Despite their versatility across diverse sectors, concerns persist regarding discriminatory tendencies within these models, particularly favoring selected `majority' demographics across various sociodemographic dimensions. Despite widespread calls for diversification of media representations, marginalized racial and ethnic groups continue to face persistent distortion, stereotyping, and neglect within the AIaaS context. In this work, we provide a critical summary of the state of research in the context of social harms to lead the conversation to focus on their implications. We also present open-ended research questions, guided by our discussion, to help define future research pathways.

The Sentiment Problem: A Critical Survey towards Deconstructing Sentiment Analysis

We conduct an inquiry into the sociotechnical aspects of sentiment analysis (SA) by critically examining 189 peer-reviewed papers on their applications, models, and datasets. Our investigation stems from the recognition that SA has become an integral component of diverse sociotechnical systems, exerting influence on both social and technical users. By delving into sociological and technological literature on sentiment, we unveil distinct conceptualizations of this term in domains such as finance, government, and medicine. Our study exposes a lack of explicit definitions and frameworks for characterizing sentiment, resulting in potential challenges and biases. To tackle this issue, we propose an ethics sheet encompassing critical inquiries to guide practitioners in ensuring equitable utilization of SA. Our findings underscore the significance of adopting an interdisciplinary approach to defining sentiment in SA and offer a pragmatic solution for its implementation.

Towards a Holistic Approach: Understanding Sociodemographic Biases in NLP Models using an Interdisciplinary Lens

The rapid growth in the usage and applications of Natural Language Processing (NLP) in various sociotechnical solutions has highlighted the need for a comprehensive understanding of bias and its impact on society. While research on bias in NLP has expanded, several challenges persist that require attention. These include the limited focus on sociodemographic biases beyond race and gender, the narrow scope of analysis predominantly centered on models, and the technocentric implementation approaches. This paper addresses these challenges and advocates for a more interdisciplinary approach to understanding bias in NLP. The work is structured into three facets, each exploring a specific aspect of bias in NLP.

CALM : A Multi-task Benchmark for Comprehensive Assessment of Language Model Bias

As language models (LMs) become increasingly powerful, it is important to quantify and compare them for sociodemographic bias with potential for harm. Prior bias measurement datasets are sensitive to perturbations in their manually designed templates, therefore unreliable. To achieve reliability, we introduce the Comprehensive Assessment of Language Model bias (CALM), a benchmark dataset to quantify bias in LMs across three tasks. We integrate 16 existing datasets across different domains, such as Wikipedia and news articles, to filter 224 templates from which we construct a dataset of 78,400 examples. We compare the diversity of CALM with prior datasets on metrics such as average semantic similarity, and variation in template length, and test the sensitivity to small perturbations. We show that our dataset is more diverse and reliable than previous datasets, thus better capture the breadth of linguistic variation required to reliably evaluate model bias. We evaluate 20 large language models including six prominent families of LMs such as Llama-2. In two LM series, OPT and Bloom, we found that larger parameter models are more biased than lower parameter models. We found the T0 series of models to be the least biased. Furthermore, we noticed a tradeoff between gender and racial bias with increasing model size in some model series. The code is available at https://github.com/vipulgupta1011/CALM.

Unmasking Nationality Bias: A Study of Human Perception of Nationalities in AI-Generated Articles

We investigate the potential for nationality biases in natural language processing (NLP) models using human evaluation methods. Biased NLP models can perpetuate stereotypes and lead to algorithmic discrimination, posing a significant challenge to the fairness and justice of AI systems. Our study employs a two-step mixed-methods approach that includes both quantitative and qualitative analysis to identify and understand the impact of nationality bias in a text generation model. Through our human-centered quantitative analysis, we measure the extent of nationality bias in articles generated by AI sources. We then conduct open-ended interviews with participants, performing qualitative coding and thematic analysis to understand the implications of these biases on human readers. Our findings reveal that biased NLP models tend to replicate and amplify existing societal biases, which can translate to harm if used in a sociotechnical setting. The qualitative analysis from our interviews offers insights into the experience readers have when encountering such articles, highlighting the potential to shift a reader's perception of a country. These findings emphasize the critical role of public perception in shaping AI's impact on society and the need to correct biases in AI systems.

Automated Ableism: An Exploration of Explicit Disability Biases in Sentiment and Toxicity Analysis Models

We analyze sentiment analysis and toxicity detection models to detect the presence of explicit bias against people with disability (PWD). We employ the bias identification framework of Perturbation Sensitivity Analysis to examine conversations related to PWD on social media platforms, specifically Twitter and Reddit, in order to gain insight into how disability bias is disseminated in real-world social settings. We then create the \textit{Bias Identification Test in Sentiment} (BITS) corpus to quantify explicit disability bias in any sentiment analysis and toxicity detection models. Our study utilizes BITS to uncover significant biases in four open AIaaS (AI as a Service) sentiment analysis tools, namely TextBlob, VADER, Google Cloud Natural Language API, DistilBERT and two toxicity detection models, namely two versions of Toxic-BERT. Our findings indicate that all of these models exhibit statistically significant explicit bias against PWD.

Survey on Sociodemographic Bias in Natural Language Processing

Deep neural networks often learn unintended biases during training, which might have harmful effects when deployed in real-world settings. This paper surveys 209 papers on bias in NLP models, most of which address sociodemographic bias. To better understand the distinction between bias and real-world harm, we turn to ideas from psychology and behavioral economics to propose a definition for sociodemographic bias. We identify three main categories of NLP bias research: types of bias, quantifying bias, and debiasing. We conclude that current approaches on quantifying bias face reliability issues, that many of the bias metrics do not relate to real-world biases, and that current debiasing techniques are superficial and hide bias rather than removing it. Finally, we provide recommendations for future work.

Nationality Bias in Text Generation

Little attention is placed on analyzing nationality bias in language models, especially when nationality is highly used as a factor in increasing the performance of social NLP models. This paper examines how a text generation model, GPT-2, accentuates pre-existing societal biases about country-based demonyms. We generate stories using GPT-2 for various nationalities and use sensitivity analysis to explore how the number of internet users and the country's economic status impacts the sentiment of the stories. To reduce the propagation of biases through large language models (LLM), we explore the debiasing method of adversarial triggering. Our results show that GPT-2 demonstrates significant bias against countries with lower internet users, and adversarial triggering effectively reduces the same.