Leveraging Explicit Procedural Instructions for Data-Efficient Action Prediction

Task-oriented dialogues often require agents to enact complex, multi-step procedures in order to meet user requests. While large language models have found success automating these dialogues in constrained environments, their widespread deployment is limited by the substantial quantities of task-specific data required for training. The following paper presents a data-efficient solution to constructing dialogue systems, leveraging explicit instructions derived from agent guidelines, such as company policies or customer service manuals. Our proposed Knowledge-Augmented Dialogue System (KADS) combines a large language model with a knowledge retrieval module that pulls documents outlining relevant procedures from a predefined set of policies, given a user-agent interaction. To train this system, we introduce a semi-supervised pre-training scheme that employs dialogue-document matching and action-oriented masked language modeling with partial parameter freezing. We evaluate the effectiveness of our approach on prominent task-oriented dialogue datasets, Action-Based Conversations Dataset and Schema-Guided Dialogue, for two dialogue tasks: action state tracking and workflow discovery. Our results demonstrate that procedural knowledge augmentation improves accuracy predicting in- and out-of-distribution actions while preserving high performance in settings with low or sparse data.

BLOOM: A 176B-Parameter Open-Access Multilingual Language Model

Large language models (LLMs) have been shown to be able to perform new tasks based on a few demonstrations or natural language instructions. While these capabilities have led to widespread adoption, most LLMs are developed by resource-rich organizations and are frequently kept from the public. As a step towards democratizing this powerful technology, we present BLOOM, a 176B-parameter open-access language model designed and built thanks to a collaboration of hundreds of researchers. BLOOM is a decoder-only Transformer language model that was trained on the ROOTS corpus, a dataset comprising hundreds of sources in 46 natural and 13 programming languages (59 in total). We find that BLOOM achieves competitive performance on a wide variety of benchmarks, with stronger results after undergoing multitask prompted finetuning. To facilitate future research and applications using LLMs, we publicly release our models and code under the Responsible AI License.

On the Intrinsic and Extrinsic Fairness Evaluation Metrics for Contextualized Language Representations

Multiple metrics have been introduced to measure fairness in various natural language processing tasks. These metrics can be roughly categorized into two categories: 1) \emph{extrinsic metrics} for evaluating fairness in downstream applications and 2) \emph{intrinsic metrics} for estimating fairness in upstream contextualized language representation models. In this paper, we conduct an extensive correlation study between intrinsic and extrinsic metrics across bias notions using 19 contextualized language models. We find that intrinsic and extrinsic metrics do not necessarily correlate in their original setting, even when correcting for metric misalignments, noise in evaluation datasets, and confounding factors such as experiment configuration for extrinsic metrics. %al

Mitigating Gender Bias in Distilled Language Models via Counterfactual Role Reversal

Language models excel at generating coherent text, and model compression techniques such as knowledge distillation have enabled their use in resource-constrained settings. However, these models can be biased in multiple ways, including the unfounded association of male and female genders with gender-neutral professions. Therefore, knowledge distillation without any fairness constraints may preserve or exaggerate the teacher model's biases onto the distilled model. To this end, we present a novel approach to mitigate gender disparity in text generation by learning a fair model during knowledge distillation. We propose two modifications to the base knowledge distillation based on counterfactual role reversal$\unicode{x2014}$modifying teacher probabilities and augmenting the training set. We evaluate gender polarity across professions in open-ended text generated from the resulting distilled and finetuned GPT$\unicode{x2012}$2 models and demonstrate a substantial reduction in gender disparity with only a minor compromise in utility. Finally, we observe that language models that reduce gender polarity in language generation do not improve embedding fairness or downstream classification fairness.

Measuring Fairness of Text Classifiers via Prediction Sensitivity

With the rapid growth in language processing applications, fairness has emerged as an important consideration in data-driven solutions. Although various fairness definitions have been explored in the recent literature, there is lack of consensus on which metrics most accurately reflect the fairness of a system. In this work, we propose a new formulation : ACCUMULATED PREDICTION SENSITIVITY, which measures fairness in machine learning models based on the model's prediction sensitivity to perturbations in input features. The metric attempts to quantify the extent to which a single prediction depends on a protected attribute, where the protected attribute encodes the membership status of an individual in a protected group. We show that the metric can be theoretically linked with a specific notion of group fairness (statistical parity) and individual fairness. It also correlates well with humans' perception of fairness. We conduct experiments on two text classification datasets : JIGSAW TOXICITY, and BIAS IN BIOS, and evaluate the correlations between metrics and manual annotations on whether the model produced a fair outcome. We observe that the proposed fairness metric based on prediction sensitivity is statistically significantly more correlated with human annotation than the existing counterfactual fairness metric.

Does Robustness Improve Fairness? Approaching Fairness with Word Substitution Robustness Methods for Text Classification

Existing bias mitigation methods to reduce disparities in model outcomes across cohorts have focused on data augmentation, debiasing model embeddings, or adding fairness-based optimization objectives during training. Separately, certified word substitution robustness methods have been developed to decrease the impact of spurious features and synonym substitutions on model predictions. While their end goals are different, they both aim to encourage models to make the same prediction for certain changes in the input. In this paper, we investigate the utility of certified word substitution robustness methods to improve equality of odds and equality of opportunity on multiple text classification tasks. We observe that certified robustness methods improve fairness, and using both robustness and bias mitigation methods in training results in an improvement in both fronts

CLIP: A Dataset for Extracting Action Items for Physicians from Hospital Discharge Notes

Continuity of care is crucial to ensuring positive health outcomes for patients discharged from an inpatient hospital setting, and improved information sharing can help. To share information, caregivers write discharge notes containing action items to share with patients and their future caregivers, but these action items are easily lost due to the lengthiness of the documents. In this work, we describe our creation of a dataset of clinical action items annotated over MIMIC-III, the largest publicly available dataset of real clinical notes. This dataset, which we call CLIP, is annotated by physicians and covers 718 documents representing 100K sentences. We describe the task of extracting the action items from these documents as multi-aspect extractive summarization, with each aspect representing a type of action to be taken. We evaluate several machine learning models on this task, and show that the best models exploit in-domain language model pre-training on 59K unannotated documents, and incorporate context from neighboring sentences. We also propose an approach to pre-training data selection that allows us to explore the trade-off between size and domain-specificity of pre-training datasets for this task.

BOLD: Dataset and Metrics for Measuring Biases in Open-Ended Language Generation

Recent advances in deep learning techniques have enabled machines to generate cohesive open-ended text when prompted with a sequence of words as context. While these models now empower many downstream applications from conversation bots to automatic storytelling, they have been shown to generate texts that exhibit social biases. To systematically study and benchmark social biases in open-ended language generation, we introduce the Bias in Open-Ended Language Generation Dataset (BOLD), a large-scale dataset that consists of 23,679 English text generation prompts for bias benchmarking across five domains: profession, gender, race, religion, and political ideology. We also propose new automated metrics for toxicity, psycholinguistic norms, and text gender polarity to measure social biases in open-ended text generation from multiple angles. An examination of text generated from three popular language models reveals that the majority of these models exhibit a larger social bias than human-written Wikipedia text across all domains. With these results we highlight the need to benchmark biases in open-ended language generation and caution users of language generation models on downstream tasks to be cognizant of these embedded prejudices.

English Intermediate-Task Training Improves Zero-Shot Cross-Lingual Transfer Too

Intermediate-task training has been shown to substantially improve pretrained model performance on many language understanding tasks, at least in monolingual English settings. Here, we investigate whether English intermediate-task training is still helpful on non-English target tasks in a zero-shot cross-lingual setting. Using a set of 7 intermediate language understanding tasks, we evaluate intermediate-task transfer in a zero-shot cross-lingual setting on 9 target tasks from the XTREME benchmark. Intermediate-task training yields large improvements on the BUCC and Tatoeba tasks that use model representations directly without training, and moderate improvements on question-answering target tasks. Using SQuAD for intermediate training achieves the best results across target tasks, with an average improvement of 8.4 points on development sets. Selecting the best intermediate task model for each target task, we obtain a 6.1 point improvement over XLM-R Large on the XTREME benchmark, setting a new state of the art. Finally, we show that neither multi-task intermediate-task training nor continuing multilingual MLM during intermediate-task training offer significant improvements.

Intermediate-Task Transfer Learning with Pretrained Models for Natural Language Understanding: When and Why Does It Work?

While pretrained models such as BERT have shown large gains across natural language understanding tasks, their performance can be improved by further training the model on a data-rich intermediate task, before fine-tuning it on a target task. However, it is still poorly understood when and why intermediate-task training is beneficial for a given target task. To investigate this, we perform a large-scale study on the pretrained RoBERTa model with 110 intermediate-target task combinations. We further evaluate all trained models with 25 probing tasks meant to reveal the specific skills that drive transfer. We observe that intermediate tasks requiring high-level inference and reasoning abilities tend to work best. We also observe that target task performance is strongly correlated with higher-level abilities such as coreference resolution. However, we fail to observe more granular correlations between probing and target task performance, highlighting the need for further work on broad-coverage probing benchmarks. We also observe evidence that the forgetting of knowledge learned during pretraining may limit our analysis, highlighting the need for further work on transfer learning methods in these settings.