CHOPS: CHat with custOmer Profile Systems for Customer Service with LLMs

Businesses and software platforms are increasingly turning to Large Language Models (LLMs) such as GPT-3.5, GPT-4, GLM-3, and LLaMa-2 for chat assistance with file access or as reasoning agents for customer service. However, current LLM-based customer service models have limited integration with customer profiles and lack the operational capabilities necessary for effective service. Moreover, existing API integrations emphasize diversity over the precision and error avoidance essential in real-world customer service scenarios. To address these issues, we propose an LLM agent named CHOPS (CHat with custOmer Profile in existing System), designed to: (1) efficiently utilize existing databases or systems for accessing user information or interacting with these systems following existing guidelines; (2) provide accurate and reasonable responses or carry out required operations in the system while avoiding harmful operations; and (3) leverage a combination of small and large LLMs to achieve satisfying performance at a reasonable inference cost. We introduce a practical dataset, the CPHOS-dataset, which includes a database, guiding files, and QA pairs collected from CPHOS, an online platform that facilitates the organization of simulated Physics Olympiads for high school teachers and students. We have conducted extensive experiments to validate the performance of our proposed CHOPS architecture using the CPHOS-dataset, with the aim of demonstrating how LLMs can enhance or serve as alternatives to human customer service. Code for our proposed architecture and dataset can be found at {https://github.com/JingzheShi/CHOPS}.

Invariant Test-Time Adaptation for Vision-Language Model Generalization

Vision-language foundation models have exhibited remarkable success across a multitude of downstream tasks due to their scalability on extensive image-text paired datasets. However, these models display significant limitations when applied to long-tail tasks, such as fine-grained image classification, as a result of "decision shortcuts" that hinders their generalization capabilities. In this work, we find that the CLIP model possesses a rich set of features, encompassing both \textit{desired invariant causal features} and \textit{undesired decision shortcuts}. Moreover, the underperformance of CLIP on downstream tasks originates from its inability to effectively utilize pre-trained features in accordance with specific task requirements. To address this challenge, this paper introduces a test-time prompt tuning paradigm that optimizes a learnable prompt, thereby compelling the model to exploit genuine causal invariant features while disregarding decision shortcuts during the inference phase. The proposed method effectively alleviates excessive dependence on potentially misleading, task-irrelevant contextual information, while concurrently emphasizing critical, task-related visual cues. We conduct comparative analysis of the proposed method against various approaches which validates its effectiveness.

PT-Tuning: Bridging the Gap between Time Series Masked Reconstruction and Forecasting via Prompt Token Tuning

Self-supervised learning has been actively studied in time series domain recently, especially for masked reconstruction. Most of these methods follow the "Pre-training + Fine-tuning" paradigm in which a new decoder replaces the pre-trained decoder to fit for a specific downstream task, leading to inconsistency of upstream and downstream tasks. In this paper, we first point out that the unification of task objectives and adaptation for task difficulty are critical for bridging the gap between time series masked reconstruction and forecasting. By reserving the pre-trained mask token during fine-tuning stage, the forecasting task can be taken as a special case of masked reconstruction, where the future values are masked and reconstructed based on history values. It guarantees the consistency of task objectives but there is still a gap in task difficulty. Because masked reconstruction can utilize contextual information while forecasting can only use historical information to reconstruct. To further mitigate the existed gap, we propose a simple yet effective prompt token tuning (PT-Tuning) paradigm, in which all pre-trained parameters are frozen and only a few trainable prompt tokens are added to extended mask tokens in element-wise manner. Extensive experiments on real-world datasets demonstrate the superiority of our proposed paradigm with state-of-the-art performance compared to representation learning and end-to-end supervised forecasting methods.

Adapting Large Language Models for Content Moderation: Pitfalls in Data Engineering and Supervised Fine-tuning

Nowadays, billions of people engage in communication and express their opinions on the internet daily. Unfortunately, not all of these expressions are friendly or compliant, making content moderation an indispensable task. With the successful development of Large Language Models (LLMs) in recent years, LLM-based methods have become a feasible solution for handling tasks in various domains. However, in the field of content moderation, there is still a lack of detailed work that systematically introduces implementation details. In this paper, we introduce how to fine-tune an LLM model that can be privately deployed for content moderation. Specifically, we discuss whether incorporating reasons during the fine-tuning process would be better or if it should be treated as a classification task directly. We also explore the benefits of utilizing reasons generated by more powerful LLMs for fine-tuning privately deployed models and the impact of different processing approaches when the answers generated by the more powerful LLMs are incorrect. We report the entire research process and the key findings in this paper, hoping to provide valuable experience for researchers who are fine-tuning privately deployed models in their domain-specific research.

Design of a New CIM-DCSK-Based Ambient Backscatter Communication System

To improve the data rate in differential chaos shift keying (DCSK) based ambient backscatter communication (AmBC) system, we propose a new AmBC system based on code index modulation (CIM), referred to as CIM-DCSK-AmBC system. In the proposed system, the CIM-DCSK signal transmitted in the direct link is used as the radio frequency source of the backscatter link. The signal format in the backscatter link is designed to increase the data rate as well as eliminate the interference of the direct link signal. As such, the direct link signal and the backscatter link signal can be received and demodulated simultaneously. Moreover, we derive and validate the theoretical bit error rate (BER) expressions of the CIM-DCSK-AmBC system over multipath Rayleigh fading channels. Regarding the short reference DCSK-based AmBC (SR-DCSK-AmBC) system as a benchmark system, numerical results reveal that the CIM-DCSK-AmBC system can achieve better BER performance in the direct link and higher throughput in the backscatter link than the benchmark system.

Attention Paper: How Generative AI Reshapes Digital Shadow Industry?

The rapid development of digital economy has led to the emergence of various black and shadow internet industries, which pose potential risks that can be identified and managed through digital risk management (DRM) that uses different techniques such as machine learning and deep learning. The evolution of DRM architecture has been driven by changes in data forms. However, the development of AI-generated content (AIGC) technology, such as ChatGPT and Stable Diffusion, has given black and shadow industries powerful tools to personalize data and generate realistic images and conversations for fraudulent activities. This poses a challenge for DRM systems to control risks from the source of data generation and to respond quickly to the fast-changing risk environment. This paper aims to provide a technical analysis of the challenges and opportunities of AIGC from upstream, midstream, and downstream paths of black/shadow industries and suggest future directions for improving existing risk control systems. The paper will explore the new black and shadow techniques triggered by generative AI technology and provide insights for building the next-generation DRM system.

Fairness-guided Few-shot Prompting for Large Language Models

Large language models have demonstrated surprising ability to perform in-context learning, i.e., these models can be directly applied to solve numerous downstream tasks by conditioning on a prompt constructed by a few input-output examples. However, prior research has shown that in-context learning can suffer from high instability due to variations in training examples, example order, and prompt formats. Therefore, the construction of an appropriate prompt is essential for improving the performance of in-context learning. In this paper, we revisit this problem from the view of predictive bias. Specifically, we introduce a metric to evaluate the predictive bias of a fixed prompt against labels or a given attributes. Then we empirically show that prompts with higher bias always lead to unsatisfactory predictive quality. Based on this observation, we propose a novel search strategy based on the greedy search to identify the near-optimal prompt for improving the performance of in-context learning. We perform comprehensive experiments with state-of-the-art mainstream models such as GPT-3 on various downstream tasks. Our results indicate that our method can enhance the model's in-context learning performance in an effective and interpretable manner.

Reconfigurable Intelligent Surface-aided $M$-ary FM-DCSK System: a New Design for Noncoherent Chaos-based Communication

In this paper, we propose two reconfigurable intelligent surface-aided $M$-ary frequency-modulated differential chaos shift keying (RIS-$M$-FM-DCSK) schemes. In scheme I, the RIS is regarded as a transmitter at the source to incorporate the $M$-ary phase-shift-keying ($M$-PSK) symbols into the FM chaotic signal and to reflect the resultant $M$-ary FM chaotic signal toward the destination. The information bits of the source are carried by both the positive/negative state of the FM chaotic signal and the $M$-PSK symbols. In scheme II, the RIS is treated as a relay so that both the source and relay can simultaneously transmit their information bits to the destination. The information bits of the source and relay are carried by the positive/negative state of the FM chaotic signal and $M$-PSK symbols generated by the RIS, respectively. The proposed RIS-$M$-FM-DCSK system has an attractive advantage that it does not require channel state information for detection, thus avoiding complex channel estimation. Moreover, we derive the theoretical expressions for bit error rates (BERs) of the proposed RIS-$M$-FM-DCSK system with both scheme I and scheme II over multipath Rayleigh fading channels. Simulations results not only verify the accuracy of the theoretical derivations, but also demonstrate the superiority of the proposed system. The proposed RIS-$M$-FM-DCSK system is a promising low-cost, low-power, and high-reliability alternative for wireless communication networks.