Enhancing Question Answering for Enterprise Knowledge Bases using Large Language Models

Efficient knowledge management plays a pivotal role in augmenting both the operational efficiency and the innovative capacity of businesses and organizations. By indexing knowledge through vectorization, a variety of knowledge retrieval methods have emerged, significantly enhancing the efficacy of knowledge management systems. Recently, the rapid advancements in generative natural language processing technologies paved the way for generating precise and coherent answers after retrieving relevant documents tailored to user queries. However, for enterprise knowledge bases, assembling extensive training data from scratch for knowledge retrieval and generation is a formidable challenge due to the privacy and security policies of private data, frequently entailing substantial costs. To address the challenge above, in this paper, we propose EKRG, a novel Retrieval-Generation framework based on large language models (LLMs), expertly designed to enable question-answering for Enterprise Knowledge bases with limited annotation costs. Specifically, for the retrieval process, we first introduce an instruction-tuning method using an LLM to generate sufficient document-question pairs for training a knowledge retriever. This method, through carefully designed instructions, efficiently generates diverse questions for enterprise knowledge bases, encompassing both fact-oriented and solution-oriented knowledge. Additionally, we develop a relevance-aware teacher-student learning strategy to further enhance the efficiency of the training process. For the generation process, we propose a novel chain of thought (CoT) based fine-tuning method to empower the LLM-based generator to adeptly respond to user questions using retrieved documents. Finally, extensive experiments on real-world datasets have demonstrated the effectiveness of our proposed framework.

JobFormer: Skill-Aware Job Recommendation with Semantic-Enhanced Transformer

Job recommendation aims to provide potential talents with suitable job descriptions (JDs) consistent with their career trajectory, which plays an essential role in proactive talent recruitment. In real-world management scenarios, the available JD-user records always consist of JDs, user profiles, and click data, in which the user profiles are typically summarized as the user's skill distribution for privacy reasons. Although existing sophisticated recommendation methods can be directly employed, effective recommendation still has challenges considering the information deficit of JD itself and the natural heterogeneous gap between JD and user profile. To address these challenges, we proposed a novel skill-aware recommendation model based on the designed semantic-enhanced transformer to parse JDs and complete personalized job recommendation. Specifically, we first model the relative items of each JD and then adopt an encoder with the local-global attention mechanism to better mine the intra-job and inter-job dependencies from JD tuples. Moreover, we adopt a two-stage learning strategy for skill-aware recommendation, in which we utilize the skill distribution to guide JD representation learning in the recall stage, and then combine the user profiles for final prediction in the ranking stage. Consequently, we can embed rich contextual semantic representations for learning JDs, while skill-aware recommendation provides effective JD-user joint representation for click-through rate (CTR) prediction. To validate the superior performance of our method for job recommendation, we present a thorough empirical analysis of large-scale real-world and public datasets to demonstrate its effectiveness and interpretability.

Make Large Language Model a Better Ranker

The evolution of Large Language Models (LLMs) has significantly enhanced capabilities across various fields, leading to a paradigm shift in how Recommender Systems (RSs) are conceptualized and developed. However, existing research primarily focuses on point-wise and pair-wise recommendation paradigms. These approaches prove inefficient in LLM-based recommenders due to the high computational cost of utilizing Large Language Models. While some studies have delved into list-wise approaches, they fall short in ranking tasks. This shortfall is attributed to the misalignment between the objectives of ranking and language generation. To this end, this paper introduces the Language Model Framework with Aligned Listwise Ranking Objectives (ALRO). ALRO is designed to bridge the gap between the capabilities of LLMs and the nuanced requirements of ranking tasks within recommender systems. A key feature of ALRO is the introduction of soft lambda loss, an adaptation of lambda loss tailored to suit language generation tasks. Additionally, ALRO incorporates a permutation-sensitive learning mechanism that addresses position bias, a prevalent issue in generative models, without imposing additional computational burdens during inference. Our evaluative studies reveal that ALRO outperforms existing embedding-based recommendation methods and the existing LLM-based recommendation baselines, highlighting its efficacy.

Harnessing Large Language Models for Text-Rich Sequential Recommendation

Recent advances in Large Language Models (LLMs) have been changing the paradigm of Recommender Systems (RS). However, when items in the recommendation scenarios contain rich textual information, such as product descriptions in online shopping or news headlines on social media, LLMs require longer texts to comprehensively depict the historical user behavior sequence. This poses significant challenges to LLM-based recommenders, such as over-length limitations, extensive time and space overheads, and suboptimal model performance. To this end, in this paper, we design a novel framework for harnessing Large Language Models for Text-Rich Sequential Recommendation (LLM-TRSR). Specifically, we first propose to segment the user historical behaviors and subsequently employ an LLM-based summarizer for summarizing these user behavior blocks. Particularly, drawing inspiration from the successful application of Convolutional Neural Networks (CNN) and Recurrent Neural Networks (RNN) models in user modeling, we introduce two unique summarization techniques in this paper, respectively hierarchical summarization and recurrent summarization. Then, we construct a prompt text encompassing the user preference summary, recent user interactions, and candidate item information into an LLM-based recommender, which is subsequently fine-tuned using Supervised Fine-Tuning (SFT) techniques to yield our final recommendation model. We also use Low-Rank Adaptation (LoRA) for Parameter-Efficient Fine-Tuning (PEFT). We conduct experiments on two public datasets, and the results clearly demonstrate the effectiveness of our approach.

KG-Agent: An Efficient Autonomous Agent Framework for Complex Reasoning over Knowledge Graph

In this paper, we aim to improve the reasoning ability of large language models (LLMs) over knowledge graphs (KGs) to answer complex questions. Inspired by existing methods that design the interaction strategy between LLMs and KG, we propose an autonomous LLM-based agent framework, called KG-Agent, which enables a small LLM to actively make decisions until finishing the reasoning process over KGs. In KG-Agent, we integrate the LLM, multifunctional toolbox, KG-based executor, and knowledge memory, and develop an iteration mechanism that autonomously selects the tool then updates the memory for reasoning over KG. To guarantee the effectiveness, we leverage program language to formulate the multi-hop reasoning process over the KG, and synthesize a code-based instruction dataset to fine-tune the base LLM. Extensive experiments demonstrate that only using 10K samples for tuning LLaMA-7B can outperform state-of-the-art methods using larger LLMs or more data, on both in-domain and out-domain datasets. Our code and data will be publicly released.

A Cross-View Hierarchical Graph Learning Hypernetwork for Skill Demand-Supply Joint Prediction

The rapidly changing landscape of technology and industries leads to dynamic skill requirements, making it crucial for employees and employers to anticipate such shifts to maintain a competitive edge in the labor market. Existing efforts in this area either rely on domain-expert knowledge or regarding skill evolution as a simplified time series forecasting problem. However, both approaches overlook the sophisticated relationships among different skills and the inner-connection between skill demand and supply variations. In this paper, we propose a Cross-view Hierarchical Graph learning Hypernetwork (CHGH) framework for joint skill demand-supply prediction. Specifically, CHGH is an encoder-decoder network consisting of i) a cross-view graph encoder to capture the interconnection between skill demand and supply, ii) a hierarchical graph encoder to model the co-evolution of skills from a cluster-wise perspective, and iii) a conditional hyper-decoder to jointly predict demand and supply variations by incorporating historical demand-supply gaps. Extensive experiments on three real-world datasets demonstrate the superiority of the proposed framework compared to seven baselines and the effectiveness of the three modules.

Large Language Models are Not Stable Recommender Systems

With the significant successes of large language models (LLMs) in many natural language processing tasks, there is growing interest among researchers in exploring LLMs for novel recommender systems. However, we have observed that directly using LLMs as a recommender system is usually unstable due to its inherent position bias. To this end, we introduce exploratory research and find consistent patterns of positional bias in LLMs that influence the performance of recommendation across a range of scenarios. Then, we propose a Bayesian probabilistic framework, STELLA (Stable LLM for Recommendation), which involves a two-stage pipeline. During the first probing stage, we identify patterns in a transition matrix using a probing detection dataset. And in the second recommendation stage, a Bayesian strategy is employed to adjust the biased output of LLMs with an entropy indicator. Therefore, our framework can capitalize on existing pattern information to calibrate instability of LLMs, and enhance recommendation performance. Finally, extensive experiments clearly validate the effectiveness of our framework.

Enhancing Cognitive Diagnosis using Un-interacted Exercises: A Collaboration-aware Mixed Sampling Approach

Cognitive diagnosis is a crucial task in computational education, aimed at evaluating students' proficiency levels across various knowledge concepts through exercises. Current models, however, primarily rely on students' answered exercises, neglecting the complex and rich information contained in un-interacted exercises. While recent research has attempted to leverage the data within un-interacted exercises linked to interacted knowledge concepts, aiming to address the long-tail issue, these studies fail to fully explore the informative, un-interacted exercises related to broader knowledge concepts. This oversight results in diminished performance when these models are applied to comprehensive datasets. In response to this gap, we present the Collaborative-aware Mixed Exercise Sampling (CMES) framework, which can effectively exploit the information present in un-interacted exercises linked to un-interacted knowledge concepts. Specifically, we introduce a novel universal sampling module where the training samples comprise not merely raw data slices, but enhanced samples generated by combining weight-enhanced attention mixture techniques. Given the necessity of real response labels in cognitive diagnosis, we also propose a ranking-based pseudo feedback module to regulate students' responses on generated exercises. The versatility of the CMES framework bolsters existing models and improves their adaptability. Finally, we demonstrate the effectiveness and interpretability of our framework through comprehensive experiments on real-world datasets.

Bridging the Information Gap Between Domain-Specific Model and General LLM for Personalized Recommendation

Generative large language models(LLMs) are proficient in solving general problems but often struggle to handle domain-specific tasks. This is because most of domain-specific tasks, such as personalized recommendation, rely on task-related information for optimal performance. Current methods attempt to supplement task-related information to LLMs by designing appropriate prompts or employing supervised fine-tuning techniques. Nevertheless, these methods encounter the certain issue that information such as community behavior pattern in RS domain is challenging to express in natural language, which limits the capability of LLMs to surpass state-of-the-art domain-specific models. On the other hand, domain-specific models for personalized recommendation which mainly rely on user interactions are susceptible to data sparsity due to their limited common knowledge capabilities. To address these issues, we proposes a method to bridge the information gap between the domain-specific models and the general large language models. Specifically, we propose an information sharing module which serves as an information storage mechanism and also acts as a bridge for collaborative training between the LLMs and domain-specific models. By doing so, we can improve the performance of LLM-based recommendation with the help of user behavior pattern information mined by domain-specific models. On the other hand, the recommendation performance of domain-specific models can also be improved with the help of common knowledge learned by LLMs. Experimental results on three real-world datasets have demonstrated the effectiveness of the proposed method.

Bi-discriminator Domain Adversarial Neural Networks with Class-Level Gradient Alignment

Unsupervised domain adaptation aims to transfer rich knowledge from the annotated source domain to the unlabeled target domain with the same label space. One prevalent solution is the bi-discriminator domain adversarial network, which strives to identify target domain samples outside the support of the source domain distribution and enforces their classification to be consistent on both discriminators. Despite being effective, agnostic accuracy and overconfident estimation for out-of-distribution samples hinder its further performance improvement. To address the above challenges, we propose a novel bi-discriminator domain adversarial neural network with class-level gradient alignment, i.e. BACG. BACG resorts to gradient signals and second-order probability estimation for better alignment of domain distributions. Specifically, for accuracy-awareness, we first design an optimizable nearest neighbor algorithm to obtain pseudo-labels of samples in the target domain, and then enforce the backward gradient approximation of the two discriminators at the class level. Furthermore, following evidential learning theory, we transform the traditional softmax-based optimization method into a Multinomial Dirichlet hierarchical model to infer the class probability distribution as well as samples uncertainty, thereby alleviating misestimation of out-of-distribution samples and guaranteeing high-quality classes alignment. In addition, inspired by contrastive learning, we develop a memory bank-based variant, i.e. Fast-BACG, which can greatly shorten the training process at the cost of a minor decrease in accuracy. Extensive experiments and detailed theoretical analysis on four benchmark data sets validate the effectiveness and robustness of our algorithm.