Granite-Function Calling Model: Introducing Function Calling Abilities via Multi-task Learning of Granular Tasks

Large language models (LLMs) have recently shown tremendous promise in serving as the backbone to agentic systems, as demonstrated by their performance in multi-faceted, challenging benchmarks like SWE-Bench and Agent-Bench. However, to realize the true potential of LLMs as autonomous agents, they must learn to identify, call, and interact with external tools and application program interfaces (APIs) to complete complex tasks. These tasks together are termed function calling. Endowing LLMs with function calling abilities leads to a myriad of advantages, such as access to current and domain-specific information in databases and knowledge sources, and the ability to outsource tasks that can be reliably performed by tools, e.g., a Python interpreter or calculator. While there has been significant progress in function calling with LLMs, there is still a dearth of open models that perform on par with proprietary LLMs like GPT, Claude, and Gemini. Therefore, in this work, we introduce the GRANITE-20B-FUNCTIONCALLING model under an Apache 2.0 license. The model is trained using a multi-task training approach on seven fundamental tasks encompassed in function calling, those being Nested Function Calling, Function Chaining, Parallel Functions, Function Name Detection, Parameter-Value Pair Detection, Next-Best Function, and Response Generation. We present a comprehensive evaluation on multiple out-of-domain datasets comparing GRANITE-20B-FUNCTIONCALLING to more than 15 other best proprietary and open models. GRANITE-20B-FUNCTIONCALLING provides the best performance among all open models on the Berkeley Function Calling Leaderboard and fourth overall. As a result of the diverse tasks and datasets used for training our model, we show that GRANITE-20B-FUNCTIONCALLING has better generalizability on multiple tasks in seven different evaluation datasets.

Evaluating Robustness of Dialogue Summarization Models in the Presence of Naturally Occurring Variations

Dialogue summarization task involves summarizing long conversations while preserving the most salient information. Real-life dialogues often involve naturally occurring variations (e.g., repetitions, hesitations) and existing dialogue summarization models suffer from performance drop on such conversations. In this study, we systematically investigate the impact of such variations on state-of-the-art dialogue summarization models using publicly available datasets. To simulate real-life variations, we introduce two types of perturbations: utterance-level perturbations that modify individual utterances with errors and language variations, and dialogue-level perturbations that add non-informative exchanges (e.g., repetitions, greetings). We conduct our analysis along three dimensions of robustness: consistency, saliency, and faithfulness, which capture different aspects of the summarization model's performance. We find that both fine-tuned and instruction-tuned models are affected by input variations, with the latter being more susceptible, particularly to dialogue-level perturbations. We also validate our findings via human evaluation. Finally, we investigate if the robustness of fine-tuned models can be improved by training them with a fraction of perturbed data and observe that this approach is insufficient to address robustness challenges with current models and thus warrants a more thorough investigation to identify better solutions. Overall, our work highlights robustness challenges in dialogue summarization and provides insights for future research.

MISMATCH: Fine-grained Evaluation of Machine-generated Text with Mismatch Error Types

With the growing interest in large language models, the need for evaluating the quality of machine text compared to reference (typically human-generated) text has become focal attention. Most recent works focus either on task-specific evaluation metrics or study the properties of machine-generated text captured by the existing metrics. In this work, we propose a new evaluation scheme to model human judgments in 7 NLP tasks, based on the fine-grained mismatches between a pair of texts. Inspired by the recent efforts in several NLP tasks for fine-grained evaluation, we introduce a set of 13 mismatch error types such as spatial/geographic errors, entity errors, etc, to guide the model for better prediction of human judgments. We propose a neural framework for evaluating machine texts that uses these mismatch error types as auxiliary tasks and re-purposes the existing single-number evaluation metrics as additional scalar features, in addition to textual features extracted from the machine and reference texts. Our experiments reveal key insights about the existing metrics via the mismatch errors. We show that the mismatch errors between the sentence pairs on the held-out datasets from 7 NLP tasks align well with the human evaluation.

The Benefits of Bad Advice: Autocontrastive Decoding across Model Layers

Applying language models to natural language processing tasks typically relies on the representations in the final model layer, as intermediate hidden layer representations are presumed to be less informative. In this work, we argue that due to the gradual improvement across model layers, additional information can be gleaned from the contrast between higher and lower layers during inference. Specifically, in choosing between the probable next token predictions of a generative model, the predictions of lower layers can be used to highlight which candidates are best avoided. We propose a novel approach that utilizes the contrast between layers to improve text generation outputs, and show that it mitigates degenerative behaviors of the model in open-ended generation, significantly improving the quality of generated texts. Furthermore, our results indicate that contrasting between model layers at inference time can yield substantial benefits to certain aspects of general language model capabilities, more effectively extracting knowledge during inference from a given set of model parameters.

Semi-Structured Object Sequence Encoders

In this paper we explore the task of modeling (semi) structured object sequences; in particular we focus our attention on the problem of developing a structure-aware input representation for such sequences. In such sequences, we assume that each structured object is represented by a set of key-value pairs which encode the attributes of the structured object. Given a universe of keys, a sequence of structured objects can then be viewed as an evolution of the values for each key, over time. We encode and construct a sequential representation using the values for a particular key (Temporal Value Modeling - TVM) and then self-attend over the set of key-conditioned value sequences to a create a representation of the structured object sequence (Key Aggregation - KA). We pre-train and fine-tune the two components independently and present an innovative training schedule that interleaves the training of both modules with shared attention heads. We find that this iterative two part-training results in better performance than a unified network with hierarchical encoding as well as over, other methods that use a {\em record-view} representation of the sequence \cite{de2021transformers4rec} or a simple {\em flattened} representation of the sequence. We conduct experiments using real-world data to demonstrate the advantage of interleaving TVM-KA on multiple tasks and detailed ablation studies motivating our modeling choices. We find that our approach performs better than flattening sequence objects and also allows us to operate on significantly larger sequences than existing methods.

Heuristic-based Inter-training to Improve Few-shot Multi-perspective Dialog Summarization

Many organizations require their customer-care agents to manually summarize their conversations with customers. These summaries are vital for decision making purposes of the organizations. The perspective of the summary that is required to be created depends on the application of the summaries. With this work, we study the multi-perspective summarization of customer-care conversations between support agents and customers. We observe that there are different heuristics that are associated with summaries of different perspectives, and explore these heuristics to create weak-labeled data for intermediate training of the models before fine-tuning with scarce human annotated summaries. Most importantly, we show that our approach supports models to generate multi-perspective summaries with a very small amount of annotated data. For example, our approach achieves 94\% of the performance (Rouge-2) of a model trained with the original data, by training only with 7\% of the original data.

TWEETSUMM -- A Dialog Summarization Dataset for Customer Service

In a typical customer service chat scenario, customers contact a support center to ask for help or raise complaints, and human agents try to solve the issues. In most cases, at the end of the conversation, agents are asked to write a short summary emphasizing the problem and the proposed solution, usually for the benefit of other agents that may have to deal with the same customer or issue. The goal of the present article is advancing the automation of this task. We introduce the first large scale, high quality, customer care dialog summarization dataset with close to 6500 human annotated summaries. The data is based on real-world customer support dialogs and includes both extractive and abstractive summaries. We also introduce a new unsupervised, extractive summarization method specific to dialogs.

Summary Grounded Conversation Generation

Many conversation datasets have been constructed in the recent years using crowdsourcing. However, the data collection process can be time consuming and presents many challenges to ensure data quality. Since language generation has improved immensely in recent years with the advancement of pre-trained language models, we investigate how such models can be utilized to generate entire conversations, given only a summary of a conversation as the input. We explore three approaches to generate summary grounded conversations, and evaluate the generated conversations using automatic measures and human judgements. We also show that the accuracy of conversation summarization can be improved by augmenting a conversation summarization dataset with generated conversations.

Explaining Neural Network Predictions on Sentence Pairs via Learning Word-Group Masks

Explaining neural network models is important for increasing their trustworthiness in real-world applications. Most existing methods generate post-hoc explanations for neural network models by identifying individual feature attributions or detecting interactions between adjacent features. However, for models with text pairs as inputs (e.g., paraphrase identification), existing methods are not sufficient to capture feature interactions between two texts and their simple extension of computing all word-pair interactions between two texts is computationally inefficient. In this work, we propose the Group Mask (GMASK) method to implicitly detect word correlations by grouping correlated words from the input text pair together and measure their contribution to the corresponding NLP tasks as a whole. The proposed method is evaluated with two different model architectures (decomposable attention model and BERT) across four datasets, including natural language inference and paraphrase identification tasks. Experiments show the effectiveness of GMASK in providing faithful explanations to these models.

doc2dial: A Goal-Oriented Document-Grounded Dialogue Dataset

We introduce doc2dial, a new dataset of goal-oriented dialogues that are grounded in the associated documents. Inspired by how the authors compose documents for guiding end users, we first construct dialogue flows based on the content elements that corresponds to higher-level relations across text sections as well as lower-level relations between discourse units within a section. Then we present these dialogue flows to crowd contributors to create conversational utterances. The dataset includes about 4800 annotated conversations with an average of 14 turns that are grounded in over 480 documents from four domains. Compared to the prior document-grounded dialogue datasets, this dataset covers a variety of dialogue scenes in information-seeking conversations. For evaluating the versatility of the dataset, we introduce multiple dialogue modeling tasks and present baseline approaches.