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Conversational Document Prediction to Assist Customer Care Agents


Oct 05, 2020
Jatin Ganhotra, Haggai Roitman, Doron Cohen, Nathaniel Mills, Chulaka Gunasekara, Yosi Mass, Sachindra Joshi, Luis Lastras, David Konopnicki

* EMNLP 2020. The released Twitter dataset is available at: https://github.com/IBM/twitter-customer-care-document-prediction 

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End-to-End Spoken Language Understanding Without Full Transcripts


Sep 30, 2020
Hong-Kwang J. Kuo, Zoltán Tüske, Samuel Thomas, Yinghui Huang, Kartik Audhkhasi, Brian Kingsbury, Gakuto Kurata, Zvi Kons, Ron Hoory, Luis Lastras

* 5 pages, to be published in Interspeech 2020 

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The Eighth Dialog System Technology Challenge


Nov 14, 2019
Seokhwan Kim, Michel Galley, Chulaka Gunasekara, Sungjin Lee, Adam Atkinson, Baolin Peng, Hannes Schulz, Jianfeng Gao, Jinchao Li, Mahmoud Adada, Minlie Huang, Luis Lastras, Jonathan K. Kummerfeld, Walter S. Lasecki, Chiori Hori, Anoop Cherian, Tim K. Marks, Abhinav Rastogi, Xiaoxue Zang, Srinivas Sunkara, Raghav Gupta

* Submitted to NeurIPS 2019 3rd Conversational AI Workshop 

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Generating Dialogue Agents via Automated Planning


Feb 02, 2019
Adi Botea, Christian Muise, Shubham Agarwal, Oznur Alkan, Ondrej Bajgar, Elizabeth Daly, Akihiro Kishimoto, Luis Lastras, Radu Marinescu, Josef Ondrej, Pablo Pedemonte, Miroslav Vodolan

* Accepted at the AAAI-2019 DEEP-DIAL workshop 

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