The Neglected Tails of Vision-Language Models

Vision-language models (VLMs) excel in zero-shot recognition but their performance varies greatly across different visual concepts. For example, although CLIP achieves impressive accuracy on ImageNet (60-80%), its performance drops below 10% for more than ten concepts like night snake, presumably due to their limited presence in the pretraining data. However, measuring the frequency of concepts in VLMs' large-scale datasets is challenging. We address this by using large language models (LLMs) to count the number of pretraining texts that contain synonyms of these concepts. Our analysis confirms that popular datasets, such as LAION, exhibit a long-tailed concept distribution, yielding biased performance in VLMs. We also find that downstream applications of VLMs, including visual chatbots (e.g., GPT-4V) and text-to-image models (e.g., Stable Diffusion), often fail to recognize or generate images of rare concepts identified by our method. To mitigate the imbalanced performance of zero-shot VLMs, we propose REtrieval-Augmented Learning (REAL). First, instead of prompting VLMs using the original class names, REAL uses their most frequent synonyms found in pretraining texts. This simple change already outperforms costly human-engineered and LLM-enriched prompts over nine benchmark datasets. Second, REAL trains a linear classifier on a small yet balanced set of pretraining data retrieved using concept synonyms. REAL surpasses the previous zero-shot SOTA, using 400x less storage and 10,000x less training time!

CAREForMe: Contextual Multi-Armed Bandit Recommendation Framework for Mental Health

The COVID-19 pandemic has intensified the urgency for effective and accessible mental health interventions in people's daily lives. Mobile Health (mHealth) solutions, such as AI Chatbots and Mindfulness Apps, have gained traction as they expand beyond traditional clinical settings to support daily life. However, the effectiveness of current mHealth solutions is impeded by the lack of context-awareness, personalization, and modularity to foster their reusability. This paper introduces CAREForMe, a contextual multi-armed bandit (CMAB) recommendation framework for mental health. Designed with context-awareness, personalization, and modularity at its core, CAREForMe harnesses mobile sensing and integrates online learning algorithms with user clustering capability to deliver timely, personalized recommendations. With its modular design, CAREForMe serves as both a customizable recommendation framework to guide future research, and a collaborative platform to facilitate interdisciplinary contributions in mHealth research. We showcase CAREForMe's versatility through its implementation across various platforms (e.g., Discord, Telegram) and its customization to diverse recommendation features.

A Linguistic Comparison between Human and ChatGPT-Generated Conversations

This study explores linguistic differences between human and LLM-generated dialogues, using 19.5K dialogues generated by ChatGPT-3.5 as a companion to the EmpathicDialogues dataset. The research employs Linguistic Inquiry and Word Count (LIWC) analysis, comparing ChatGPT-generated conversations with human conversations across 118 linguistic categories. Results show greater variability and authenticity in human dialogues, but ChatGPT excels in categories such as social processes, analytical style, cognition, attentional focus, and positive emotional tone, reinforcing recent findings of LLMs being "more human than human." However, no significant difference was found in positive or negative affect between ChatGPT and human dialogues. Classifier analysis of dialogue embeddings indicates implicit coding of the valence of affect despite no explicit mention of affect in the conversations. The research also contributes a novel, companion ChatGPT-generated dataset of conversations between two independent chatbots, which were designed to replicate a corpus of human conversations available for open access and used widely in AI research on language modeling. Our findings increase understanding of ChatGPT's linguistic capabilities and inform ongoing efforts to distinguish between human and LLM-generated text, which is critical in detecting AI-generated fakes, misinformation, and disinformation.

Bias and Fairness in Chatbots: An Overview

Chatbots have been studied for more than half a century. With the rapid development of natural language processing (NLP) technologies in recent years, chatbots using large language models (LLMs) have received much attention nowadays. Compared with traditional ones, modern chatbots are more powerful and have been used in real-world applications. There are however, bias and fairness concerns in modern chatbot design. Due to the huge amounts of training data, extremely large model sizes, and lack of interpretability, bias mitigation and fairness preservation of modern chatbots are challenging. Thus, a comprehensive overview on bias and fairness in chatbot systems is given in this paper. The history of chatbots and their categories are first reviewed. Then, bias sources and potential harms in applications are analyzed. Considerations in designing fair and unbiased chatbot systems are examined. Finally, future research directions are discussed.

The whack-a-mole governance challenge for AI-enabled synthetic biology: literature review and emerging frameworks

AI-enabled synthetic biology has tremendous potential but also significantly increases biorisks and brings about a new set of dual use concerns. The picture is complicated given the vast innovations envisioned to emerge by combining emerging technologies, as AI-enabled synthetic biology potentially scales up bioengineering into industrial biomanufacturing. However, the literature review indicates that goals such as maintaining a reasonable scope for innovation, or more ambitiously to foster a huge bioeconomy don't necessarily contrast with biosafety, but need to go hand in hand. This paper presents a literature review of the issues and describes emerging frameworks for policy and practice that transverse the options of command-and control, stewardship, bottom-up, and laissez-faire governance. How to achieve early warning systems that enable prevention and mitigation of future AI-enabled biohazards from the lab, from deliberate misuse, or from the public realm, will constantly need to evolve, and adaptive, interactive approaches should emerge. Although biorisk is subject to an established governance regime, and scientists generally adhere to biosafety protocols, even experimental, but legitimate use by scientists could lead to unexpected developments. Recent advances in chatbots enabled by generative AI have revived fears that advanced biological insight can more easily get into the hands of malignant individuals or organizations. Given these sets of issues, society needs to rethink how AI-enabled synthetic biology should be governed. The suggested way to visualize the challenge at hand is whack-a-mole governance, although the emerging solutions are perhaps not so different either.

ReSLLM: Large Language Models are Strong Resource Selectors for Federated Search

Federated search, which involves integrating results from multiple independent search engines, will become increasingly pivotal in the context of Retrieval-Augmented Generation pipelines empowering LLM-based applications such as chatbots. These systems often distribute queries among various search engines, ranging from specialized (e.g., PubMed) to general (e.g., Google), based on the nature of user utterances. A critical aspect of federated search is resource selection - the selection of appropriate resources prior to issuing the query to ensure high-quality and rapid responses, and contain costs associated with calling the external search engines. However, current SOTA resource selection methodologies primarily rely on feature-based learning approaches. These methods often involve the labour intensive and expensive creation of training labels for each resource. In contrast, LLMs have exhibited strong effectiveness as zero-shot methods across NLP and IR tasks. We hypothesise that in the context of federated search LLMs can assess the relevance of resources without the need for extensive predefined labels or features. In this paper, we propose ReSLLM. Our ReSLLM method exploits LLMs to drive the selection of resources in federated search in a zero-shot setting. In addition, we devise an unsupervised fine tuning protocol, the Synthetic Label Augmentation Tuning (SLAT), where the relevance of previously logged queries and snippets from resources is predicted using an off-the-shelf LLM and then in turn used to fine-tune ReSLLM with respect to resource selection. Our empirical evaluation and analysis details the factors influencing the effectiveness of LLMs in this context. The results showcase the merits of ReSLLM for resource selection: not only competitive effectiveness in the zero-shot setting, but also obtaining large when fine-tuned using SLAT-protocol.

CautionSuicide: A Deep Learning Based Approach for Detecting Suicidal Ideation in Real Time Chatbot Conversation

Suicide is recognized as one of the most serious concerns in the modern society. Suicide causes tragedy that affects countries, communities, and families. There are many factors that lead to suicidal ideations. Early detection of suicidal ideations can help to prevent suicide occurrence by providing the victim with the required professional support, especially when the victim does not recognize the danger of having suicidal ideations. As technology usage has increased, people share and express their ideations digitally via social media, chatbots, and other digital platforms. In this paper, we proposed a novel, simple deep learning-based model to detect suicidal ideations in digital content, mainly focusing on chatbots as the primary data source. In addition, we provide a framework that employs the proposed suicide detection integration with a chatbot-based support system.

Reinforcement Learning for Optimizing RAG for Domain Chatbots

With the advent of Large Language Models (LLM), conversational assistants have become prevalent for domain use cases. LLMs acquire the ability to contextual question answering through training, and Retrieval Augmented Generation (RAG) further enables the bot to answer domain-specific questions. This paper describes a RAG-based approach for building a chatbot that answers user's queries using Frequently Asked Questions (FAQ) data. We train an in-house retrieval embedding model using infoNCE loss, and experimental results demonstrate that the in-house model works significantly better than the well-known general-purpose public embedding model, both in terms of retrieval accuracy and Out-of-Domain (OOD) query detection. As an LLM, we use an open API-based paid ChatGPT model. We noticed that a previously retrieved-context could be used to generate an answer for specific patterns/sequences of queries (e.g., follow-up queries). Hence, there is a scope to optimize the number of LLM tokens and cost. Assuming a fixed retrieval model and an LLM, we optimize the number of LLM tokens using Reinforcement Learning (RL). Specifically, we propose a policy-based model external to the RAG, which interacts with the RAG pipeline through policy actions and updates the policy to optimize the cost. The policy model can perform two actions: to fetch FAQ context or skip retrieval. We use the open API-based GPT-4 as the reward model. We then train a policy model using policy gradient on multiple training chat sessions. As a policy model, we experimented with a public gpt-2 model and an in-house BERT model. With the proposed RL-based optimization combined with similarity threshold, we are able to achieve significant cost savings while getting a slightly improved accuracy. Though we demonstrate results for the FAQ chatbot, the proposed RL approach is generic and can be experimented with any existing RAG pipeline.

Deep Learning Based Amharic Chatbot for FAQs in Universities

University students often spend a considerable amount of time seeking answers to common questions from administrators or teachers. This can become tedious for both parties, leading to a need for a solution. In response, this paper proposes a chatbot model that utilizes natural language processing and deep learning techniques to answer frequently asked questions (FAQs) in the Amharic language. Chatbots are computer programs that simulate human conversation through the use of artificial intelligence (AI), acting as a virtual assistant to handle questions and other tasks. The proposed chatbot program employs tokenization, normalization, stop word removal, and stemming to analyze and categorize Amharic input sentences. Three machine learning model algorithms were used to classify tokens and retrieve appropriate responses: Support Vector Machine (SVM), Multinomial Na\"ive Bayes, and deep neural networks implemented through TensorFlow, Keras, and NLTK. The deep learning model achieved the best results with 91.55% accuracy and a validation loss of 0.3548 using an Adam optimizer and SoftMax activation function. The chatbot model was integrated with Facebook Messenger and deployed on a Heroku server for 24-hour accessibility. The experimental results demonstrate that the chatbot framework achieved its objectives and effectively addressed challenges such as Amharic Fidel variation, morphological variation, and lexical gaps. Future research could explore the integration of Amharic WordNet to narrow the lexical gap and support more complex questions.

Evaluating Chatbots to Promote Users' Trust -- Practices and Open Problems

Chatbots, the common moniker for collaborative assistants, are Artificial Intelligence (AI) software that enables people to naturally interact with them to get tasks done. Although chatbots have been studied since the dawn of AI, they have particularly caught the imagination of the public and businesses since the launch of easy-to-use and general-purpose Large Language Model-based chatbots like ChatGPT. As businesses look towards chatbots as a potential technology to engage users, who may be end customers, suppliers, or even their own employees, proper testing of chatbots is important to address and mitigate issues of trust related to service or product performance, user satisfaction and long-term unintended consequences for society. This paper reviews current practices for chatbot testing, identifies gaps as open problems in pursuit of user trust, and outlines a path forward.