What Users Value and Critique: Large-Scale Analysis of User Feedback on AI-Powered Mobile Apps

Artificial Intelligence (AI)-powered features have rapidly proliferated across mobile apps in various domains, including productivity, education, entertainment, and creativity. However, how users perceive, evaluate, and critique these AI features remains largely unexplored, primarily due to the overwhelming volume of user feedback. In this work, we present the first comprehensive, large-scale study of user feedback on AI-powered mobile apps, leveraging a curated dataset of 292 AI-driven apps across 14 categories with 894K AI-specific reviews from Google Play. We develop and validate a multi-stage analysis pipeline that begins with a human-labeled benchmark and systematically evaluates large language models (LLMs) and prompting strategies. Each stage, including review classification, aspect-sentiment extraction, and clustering, is validated for accuracy and consistency. Our pipeline enables scalable, high-precision analysis of user feedback, extracting over one million aspect-sentiment pairs clustered into 18 positive and 15 negative user topics. Our analysis reveals that users consistently focus on a narrow set of themes: positive comments emphasize productivity, reliability, and personalized assistance, while negative feedback highlights technical failures (e.g., scanning and recognition), pricing concerns, and limitations in language support. Our pipeline surfaces both satisfaction with one feature and frustration with another within the same review. These fine-grained, co-occurring sentiments are often missed by traditional approaches that treat positive and negative feedback in isolation or rely on coarse-grained analysis. To this end, our approach provides a more faithful reflection of the real-world user experiences with AI-powered apps. Category-aware analysis further uncovers both universal drivers of satisfaction and domain-specific frustrations.

Reasoning or Overthinking: Evaluating Large Language Models on Financial Sentiment Analysis

We investigate the effectiveness of large language models (LLMs), including reasoning-based and non-reasoning models, in performing zero-shot financial sentiment analysis. Using the Financial PhraseBank dataset annotated by domain experts, we evaluate how various LLMs and prompting strategies align with human-labeled sentiment in a financial context. We compare three proprietary LLMs (GPT-4o, GPT-4.1, o3-mini) under different prompting paradigms that simulate System 1 (fast and intuitive) or System 2 (slow and deliberate) thinking and benchmark them against two smaller models (FinBERT-Prosus, FinBERT-Tone) fine-tuned on financial sentiment analysis. Our findings suggest that reasoning, either through prompting or inherent model design, does not improve performance on this task. Surprisingly, the most accurate and human-aligned combination of model and method was GPT-4o without any Chain-of-Thought (CoT) prompting. We further explore how performance is impacted by linguistic complexity and annotation agreement levels, uncovering that reasoning may introduce overthinking, leading to suboptimal predictions. This suggests that for financial sentiment classification, fast, intuitive "System 1"-like thinking aligns more closely with human judgment compared to "System 2"-style slower, deliberative reasoning simulated by reasoning models or CoT prompting. Our results challenge the default assumption that more reasoning always leads to better LLM decisions, particularly in high-stakes financial applications.

Representation Decomposition for Learning Similarity and Contrastness Across Modalities for Affective Computing

Multi-modal affective computing aims to automatically recognize and interpret human attitudes from diverse data sources such as images and text, thereby enhancing human-computer interaction and emotion understanding. Existing approaches typically rely on unimodal analysis or straightforward fusion of cross-modal information that fail to capture complex and conflicting evidence presented across different modalities. In this paper, we propose a novel LLM-based approach for affective computing that explicitly deconstructs visual and textual representations into shared (modality-invariant) and modality-specific components. Specifically, our approach firstly encodes and aligns input modalities using pre-trained multi-modal encoders, then employs a representation decomposition framework to separate common emotional content from unique cues, and finally integrates these decomposed signals via an attention mechanism to form a dynamic soft prompt for a multi-modal LLM. Extensive experiments on three representative tasks for affective computing, namely, multi-modal aspect-based sentiment analysis, multi-modal emotion analysis, and hateful meme detection, demonstrate the effectiveness of our approach, which consistently outperforms strong baselines and state-of-the-art models.

CAtCh: Cognitive Assessment through Cookie Thief

Several machine learning algorithms have been developed for the prediction of Alzheimer's disease and related dementia (ADRD) from spontaneous speech. However, none of these algorithms have been translated for the prediction of broader cognitive impairment (CI), which in some cases is a precursor and risk factor of ADRD. In this paper, we evaluated several speech-based open-source methods originally proposed for the prediction of ADRD, as well as methods from multimodal sentiment analysis for the task of predicting CI from patient audio recordings. Results demonstrated that multimodal methods outperformed unimodal ones for CI prediction, and that acoustics-based approaches performed better than linguistics-based ones. Specifically, interpretable acoustic features relating to affect and prosody were found to significantly outperform BERT-based linguistic features and interpretable linguistic features, respectively. All the code developed for this study is available at https://github.com/JTColonel/catch.

Cultural Bias Matters: A Cross-Cultural Benchmark Dataset and Sentiment-Enriched Model for Understanding Multimodal Metaphors

Metaphors are pervasive in communication, making them crucial for natural language processing (NLP). Previous research on automatic metaphor processing predominantly relies on training data consisting of English samples, which often reflect Western European or North American biases. This cultural skew can lead to an overestimation of model performance and contributions to NLP progress. However, the impact of cultural bias on metaphor processing, particularly in multimodal contexts, remains largely unexplored. To address this gap, we introduce MultiMM, a Multicultural Multimodal Metaphor dataset designed for cross-cultural studies of metaphor in Chinese and English. MultiMM consists of 8,461 text-image advertisement pairs, each accompanied by fine-grained annotations, providing a deeper understanding of multimodal metaphors beyond a single cultural domain. Additionally, we propose Sentiment-Enriched Metaphor Detection (SEMD), a baseline model that integrates sentiment embeddings to enhance metaphor comprehension across cultural backgrounds. Experimental results validate the effectiveness of SEMD on metaphor detection and sentiment analysis tasks. We hope this work increases awareness of cultural bias in NLP research and contributes to the development of fairer and more inclusive language models. Our dataset and code are available at https://github.com/DUTIR-YSQ/MultiMM.

MMAFFBen: A Multilingual and Multimodal Affective Analysis Benchmark for Evaluating LLMs and VLMs

Large language models and vision-language models (which we jointly call LMs) have transformed NLP and CV, demonstrating remarkable potential across various fields. However, their capabilities in affective analysis (i.e. sentiment analysis and emotion detection) remain underexplored. This gap is largely due to the absence of comprehensive evaluation benchmarks, and the inherent complexity of affective analysis tasks. In this paper, we introduce MMAFFBen, the first extensive open-source benchmark for multilingual multimodal affective analysis. MMAFFBen encompasses text, image, and video modalities across 35 languages, covering four key affective analysis tasks: sentiment polarity, sentiment intensity, emotion classification, and emotion intensity. Moreover, we construct the MMAFFIn dataset for fine-tuning LMs on affective analysis tasks, and further develop MMAFFLM-3b and MMAFFLM-7b based on it. We evaluate various representative LMs, including GPT-4o-mini, providing a systematic comparison of their affective understanding capabilities. This project is available at https://github.com/lzw108/MMAFFBen.

FCKT: Fine-Grained Cross-Task Knowledge Transfer with Semantic Contrastive Learning for Targeted Sentiment Analysis

In this paper, we address the task of targeted sentiment analysis (TSA), which involves two sub-tasks, i.e., identifying specific aspects from reviews and determining their corresponding sentiments. Aspect extraction forms the foundation for sentiment prediction, highlighting the critical dependency between these two tasks for effective cross-task knowledge transfer. While most existing studies adopt a multi-task learning paradigm to align task-specific features in the latent space, they predominantly rely on coarse-grained knowledge transfer. Such approaches lack fine-grained control over aspect-sentiment relationships, often assuming uniform sentiment polarity within related aspects. This oversimplification neglects contextual cues that differentiate sentiments, leading to negative transfer. To overcome these limitations, we propose FCKT, a fine-grained cross-task knowledge transfer framework tailored for TSA. By explicitly incorporating aspect-level information into sentiment prediction, FCKT achieves fine-grained knowledge transfer, effectively mitigating negative transfer and enhancing task performance. Experiments on three datasets, including comparisons with various baselines and large language models (LLMs), demonstrate the effectiveness of FCKT. The source code is available on https://github.com/cwei01/FCKT.

Predicting Human Depression with Hybrid Data Acquisition utilizing Physical Activity Sensing and Social Media Feeds

Mental disorders including depression, anxiety, and other neurological disorders pose a significant global challenge, particularly among individuals exhibiting social avoidance tendencies. This study proposes a hybrid approach by leveraging smartphone sensor data measuring daily physical activities and analyzing their social media (Twitter) interactions for evaluating an individual's depression level. Using CNN-based deep learning models and Naive Bayes classification, we identify human physical activities accurately and also classify the user sentiments. A total of 33 participants were recruited for data acquisition, and nine relevant features were extracted from the physical activities and analyzed with their weekly depression scores, evaluated using the Geriatric Depression Scale (GDS) questionnaire. Of the nine features, six are derived from physical activities, achieving an activity recognition accuracy of 95%, while three features stem from sentiment analysis of Twitter activities, yielding a sentiment analysis accuracy of 95.6%. Notably, several physical activity features exhibited significant correlations with the severity of depression symptoms. For classifying the depression severity, a support vector machine (SVM)-based algorithm is employed that demonstrated a very high accuracy of 94%, outperforming alternative models, e.g., the multilayer perceptron (MLP) and k-nearest neighbor. It is a simple approach yet highly effective in the long run for monitoring depression without breaching personal privacy.

Multi-Domain ABSA Conversation Dataset Generation via LLMs for Real-World Evaluation and Model Comparison

Aspect-Based Sentiment Analysis (ABSA) offers granular insights into opinions but often suffers from the scarcity of diverse, labeled datasets that reflect real-world conversational nuances. This paper presents an approach for generating synthetic ABSA data using Large Language Models (LLMs) to address this gap. We detail the generation process aimed at producing data with consistent topic and sentiment distributions across multiple domains using GPT-4o. The quality and utility of the generated data were evaluated by assessing the performance of three state-of-the-art LLMs (Gemini 1.5 Pro, Claude 3.5 Sonnet, and DeepSeek-R1) on topic and sentiment classification tasks. Our results demonstrate the effectiveness of the synthetic data, revealing distinct performance trade-offs among the models: DeepSeekR1 showed higher precision, Gemini 1.5 Pro and Claude 3.5 Sonnet exhibited strong recall, and Gemini 1.5 Pro offered significantly faster inference. We conclude that LLM-based synthetic data generation is a viable and flexible method for creating valuable ABSA resources, facilitating research and model evaluation without reliance on limited or inaccessible real-world labeled data.

Sentiment Simulation using Generative AI Agents

Traditional sentiment analysis relies on surface-level linguistic patterns and retrospective data, limiting its ability to capture the psychological and contextual drivers of human sentiment. These limitations constrain its effectiveness in applications that require predictive insight, such as policy testing, narrative framing, and behavioral forecasting. We present a robust framework for sentiment simulation using generative AI agents embedded with psychologically rich profiles. Agents are instantiated from a nationally representative survey of 2,485 Filipino respondents, combining sociodemographic information with validated constructs of personality traits, values, beliefs, and socio-political attitudes. The framework includes three stages: (1) agent embodiment via categorical or contextualized encodings, (2) exposure to real-world political and economic scenarios, and (3) generation of sentiment ratings accompanied by explanatory rationales. Using Quadratic Weighted Accuracy (QWA), we evaluated alignment between agent-generated and human responses. Contextualized encoding achieved 92% alignment in replicating original survey responses. In sentiment simulation tasks, agents reached 81%--86% accuracy against ground truth sentiment, with contextualized profile encodings significantly outperforming categorical (p < 0.0001, Cohen's d = 0.70). Simulation results remained consistent across repeated trials (+/-0.2--0.5% SD) and resilient to variation in scenario framing (p = 0.9676, Cohen's d = 0.02). Our findings establish a scalable framework for sentiment modeling through psychographically grounded AI agents. This work signals a paradigm shift in sentiment analysis from retrospective classification to prospective and dynamic simulation grounded in psychology of sentiment formation.