Rumor Detection by Multi-task Suffix Learning based on Time-series Dual Sentiments

The widespread dissemination of rumors on social media has a significant impact on people's lives, potentially leading to public panic and fear. Rumors often evoke specific sentiments, resonating with readers and prompting sharing. To effectively detect and track rumors, it is essential to observe the fine-grained sentiments of both source and response message pairs as the rumor evolves over time. However, current rumor detection methods fail to account for this aspect. In this paper, we propose MSuf, the first multi-task suffix learning framework for rumor detection and tracking using time series dual (coupled) sentiments. MSuf includes three modules: (1) an LLM to extract sentiment intensity features and sort them chronologically; (2) a module that fuses the sorted sentiment features with their source text word embeddings to obtain an aligned embedding; (3) two hard prompts are combined with the aligned vector to perform rumor detection and sentiment analysis using one frozen LLM. MSuf effectively enhances the performance of LLMs for rumor detection with only minimal parameter fine-tuning. Evaluating MSuf on four rumor detection benchmarks, we find significant improvements compared to other emotion-based methods.

Task-Informed Anti-Curriculum by Masking Improves Downstream Performance on Text

Masked language modeling has become a widely adopted unsupervised technique to pre-train language models. However, the process of selecting tokens for masking is random, and the percentage of masked tokens is typically fixed for the entire training process. In this paper, we propose to adjust the masking ratio and to decide which tokens to mask based on a novel task-informed anti-curriculum learning scheme. First, we harness task-specific knowledge about useful and harmful tokens in order to determine which tokens to mask. Second, we propose a cyclic decaying masking ratio, which corresponds to an anti-curriculum schedule (from hard to easy). We exemplify our novel task-informed anti-curriculum by masking (TIACBM) approach across three diverse downstream tasks: sentiment analysis, text classification by topic, and authorship attribution. Our findings suggest that TIACBM enhances the ability of the model to focus on key task-relevant features, contributing to statistically significant performance gains across tasks. We release our code at https://github.com/JarcaAndrei/TIACBM.

Advancing User-Voice Interaction: Exploring Emotion-Aware Voice Assistants Through a Role-Swapping Approach

As voice assistants (VAs) become increasingly integrated into daily life, the need for emotion-aware systems that can recognize and respond appropriately to user emotions has grown. While significant progress has been made in speech emotion recognition (SER) and sentiment analysis, effectively addressing user emotions-particularly negative ones-remains a challenge. This study explores human emotional response strategies in VA interactions using a role-swapping approach, where participants regulate AI emotions rather than receiving pre-programmed responses. Through speech feature analysis and natural language processing (NLP), we examined acoustic and linguistic patterns across various emotional scenarios. Results show that participants favor neutral or positive emotional responses when engaging with negative emotional cues, highlighting a natural tendency toward emotional regulation and de-escalation. Key acoustic indicators such as root mean square (RMS), zero-crossing rate (ZCR), and jitter were identified as sensitive to emotional states, while sentiment polarity and lexical diversity (TTR) distinguished between positive and negative responses. These findings provide valuable insights for developing adaptive, context-aware VAs capable of delivering empathetic, culturally sensitive, and user-aligned responses. By understanding how humans naturally regulate emotions in AI interactions, this research contributes to the design of more intuitive and emotionally intelligent voice assistants, enhancing user trust and engagement in human-AI interactions.

Patients Speak, AI Listens: LLM-based Analysis of Online Reviews Uncovers Key Drivers for Urgent Care Satisfaction

Investigating the public experience of urgent care facilities is essential for promoting community healthcare development. Traditional survey methods often fall short due to limited scope, time, and spatial coverage. Crowdsourcing through online reviews or social media offers a valuable approach to gaining such insights. With recent advancements in large language models (LLMs), extracting nuanced perceptions from reviews has become feasible. This study collects Google Maps reviews across the DMV and Florida areas and conducts prompt engineering with the GPT model to analyze the aspect-based sentiment of urgent care. We first analyze the geospatial patterns of various aspects, including interpersonal factors, operational efficiency, technical quality, finances, and facilities. Next, we determine Census Block Group(CBG)-level characteristics underpinning differences in public perception, including population density, median income, GINI Index, rent-to-income ratio, household below poverty rate, no insurance rate, and unemployment rate. Our results show that interpersonal factors and operational efficiency emerge as the strongest determinants of patient satisfaction in urgent care, while technical quality, finances, and facilities show no significant independent effects when adjusted for in multivariate models. Among socioeconomic and demographic factors, only population density demonstrates a significant but modest association with patient ratings, while the remaining factors exhibit no significant correlations. Overall, this study highlights the potential of crowdsourcing to uncover the key factors that matter to residents and provide valuable insights for stakeholders to improve public satisfaction with urgent care.

Subjective Logic Encodings

Many existing approaches for learning from labeled data assume the existence of gold-standard labels. According to these approaches, inter-annotator disagreement is seen as noise to be removed, either through refinement of annotation guidelines, label adjudication, or label filtering. However, annotator disagreement can rarely be totally eradicated, especially on more subjective tasks such as sentiment analysis or hate speech detection where disagreement is natural. Therefore, a new approach to learning from labeled data, called data perspectivism, seeks to leverage inter-annotator disagreement to learn models that stay true to the inherent uncertainty of the task by treating annotations as opinions of the annotators, rather than gold-standard facts. Despite this conceptual grounding, existing methods under data perspectivism are limited to using disagreement as the sole source of annotation uncertainty. To expand the possibilities of data perspectivism, we introduce Subjective Logic Encodings (SLEs), a flexible framework for constructing classification targets that explicitly encodes annotations as opinions of the annotators. Based on Subjective Logic Theory, SLEs encode labels as Dirichlet distributions and provide principled methods for encoding and aggregating various types of annotation uncertainty -- annotator confidence, reliability, and disagreement -- into the targets. We show that SLEs are a generalization of other types of label encodings as well as how to estimate models to predict SLEs using a distribution matching objective.

Exploring Emotion-Sensitive LLM-Based Conversational AI

Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence of service providers. By comparing emotion-sensitive and emotion-insensitive LLM-based chatbots across 30 participants, we aim to explore how emotional sensitivity in chatbots influences perceived competence and overall customer satisfaction in service interactions. Additionally, we employ sentiment analysis techniques to analyze and interpret the emotional content of user inputs. We highlight that perceptions of chatbot trustworthiness and competence were higher in the case of the emotion-sensitive chatbot, even if issue resolution rates were not affected. We discuss implications of improved user satisfaction from emotion-sensitive chatbots and potential applications in support services.

A Multifacet Hierarchical Sentiment-Topic Model with Application to Multi-Brand Online Review Analysis

Multi-brand analysis based on review comments and ratings is a commonly used strategy to compare different brands in marketing. It can help consumers make more informed decisions and help marketers understand their brand's position in the market. In this work, we propose a multifacet hierarchical sentiment-topic model (MH-STM) to detect brand-associated sentiment polarities towards multiple comparative aspects from online customer reviews. The proposed method is built on a unified generative framework that explains review words with a hierarchical brand-associated topic model and the overall polarity score with a regression model on the empirical topic distribution. Moreover, a novel hierarchical Polya urn (HPU) scheme is proposed to enhance the topic-word association among topic hierarchy, such that the general topics shared by all brands are separated effectively from the unique topics specific to individual brands. The performance of the proposed method is evaluated on both synthetic data and two real-world review corpora. Experimental studies demonstrate that the proposed method can be effective in detecting reasonable topic hierarchy and deriving accurate brand-associated rankings on multi-aspects.

ESPFormer: Doubly-Stochastic Attention with Expected Sliced Transport Plans

While self-attention has been instrumental in the success of Transformers, it can lead to over-concentration on a few tokens during training, resulting in suboptimal information flow. Enforcing doubly-stochastic constraints in attention matrices has been shown to improve structure and balance in attention distributions. However, existing methods rely on iterative Sinkhorn normalization, which is computationally costly. In this paper, we introduce a novel, fully parallelizable doubly-stochastic attention mechanism based on sliced optimal transport, leveraging Expected Sliced Transport Plans (ESP). Unlike prior approaches, our method enforces double stochasticity without iterative Sinkhorn normalization, significantly enhancing efficiency. To ensure differentiability, we incorporate a temperature-based soft sorting technique, enabling seamless integration into deep learning models. Experiments across multiple benchmark datasets, including image classification, point cloud classification, sentiment analysis, and neural machine translation, demonstrate that our enhanced attention regularization consistently improves performance across diverse applications.

Using Contextually Aligned Online Reviews to Measure LLMs' Performance Disparities Across Language Varieties

A language can have different varieties. These varieties can affect the performance of natural language processing (NLP) models, including large language models (LLMs), which are often trained on data from widely spoken varieties. This paper introduces a novel and cost-effective approach to benchmark model performance across language varieties. We argue that international online review platforms, such as Booking.com, can serve as effective data sources for constructing datasets that capture comments in different language varieties from similar real-world scenarios, like reviews for the same hotel with the same rating using the same language (e.g., Mandarin Chinese) but different language varieties (e.g., Taiwan Mandarin, Mainland Mandarin). To prove this concept, we constructed a contextually aligned dataset comprising reviews in Taiwan Mandarin and Mainland Mandarin and tested six LLMs in a sentiment analysis task. Our results show that LLMs consistently underperform in Taiwan Mandarin.

SMAB: MAB based word Sensitivity Estimation Framework and its Applications in Adversarial Text Generation

To understand the complexity of sequence classification tasks, Hahn et al. (2021) proposed sensitivity as the number of disjoint subsets of the input sequence that can each be individually changed to change the output. Though effective, calculating sensitivity at scale using this framework is costly because of exponential time complexity. Therefore, we introduce a Sensitivity-based Multi-Armed Bandit framework (SMAB), which provides a scalable approach for calculating word-level local (sentence-level) and global (aggregated) sensitivities concerning an underlying text classifier for any dataset. We establish the effectiveness of our approach through various applications. We perform a case study on CHECKLIST generated sentiment analysis dataset where we show that our algorithm indeed captures intuitively high and low-sensitive words. Through experiments on multiple tasks and languages, we show that sensitivity can serve as a proxy for accuracy in the absence of gold data. Lastly, we show that guiding perturbation prompts using sensitivity values in adversarial example generation improves attack success rate by 15.58%, whereas using sensitivity as an additional reward in adversarial paraphrase generation gives a 12.00% improvement over SOTA approaches. Warning: Contains potentially offensive content.