From Metrics to Meaning: Insights from a Mixed-Methods Field Experiment on Retail Robot Deployment

We report a mixed-methods field experiment of a conversational service robot deployed under everyday staffing discretion in a live bedding store. Over 12 days we alternated three conditions--Baseline (no robot), Robot-only, and Robot+Fixture--and video-annotated the service funnel from passersby to purchase. An explanatory sequential design then used six post-experiment staff interviews to interpret the quantitative patterns. Quantitatively, the robot increased stopping per passerby (highest with the fixture), yet clerk-led downstream steps per stopper--clerk approach, store entry, assisted experience, and purchase--decreased. Interviews explained this divergence: clerks avoided interrupting ongoing robot-customer talk, struggled with ambiguous timing amid conversational latency, and noted child-centered attraction that often satisfied curiosity at the doorway. The fixture amplified visibility but also anchored encounters at the threshold, creating a well-defined micro-space where needs could ``close'' without moving inside. We synthesize these strands into an integrative account from the initial show of interest on the part of a customer to their entering the store and derive actionable guidance. The results advance the understanding of interactions between customers, staff members, and the robot and offer practical recommendations for deploying service robots in high-touch retail.

LIA: Supervised Fine-Tuning of Large Language Models for Automatic Issue Assignment

Issue assignment is a critical process in software maintenance, where new issue reports are validated and assigned to suitable developers. However, manual issue assignment is often inconsistent and error-prone, especially in large open-source projects where thousands of new issues are reported monthly. Existing automated approaches have shown promise, but many rely heavily on large volumes of project-specific training data or relational information that is often sparse and noisy, which limits their effectiveness. To address these challenges, we propose LIA (LLM-based Issue Assignment), which employs supervised fine-tuning to adapt an LLM, DeepSeek-R1-Distill-Llama-8B in this work, for automatic issue assignment. By leveraging the LLM's pretrained semantic understanding of natural language and software-related text, LIA learns to generate ranked developer recommendations directly from issue titles and descriptions. The ranking is based on the model's learned understanding of historical issue-to-developer assignments, using patterns from past tasks to infer which developers are most likely to handle new issues. Through comprehensive evaluation, we show that LIA delivers substantial improvements over both its base pretrained model and state-of-the-art baselines. It achieves up to +187.8% higher Hit@1 compared to the DeepSeek-R1-Distill-Llama-8B pretrained base model, and outperforms four leading issue assignment methods by as much as +211.2% in Hit@1 score. These results highlight the effectiveness of domain-adapted LLMs for software maintenance tasks and establish LIA as a practical, high-performing solution for issue assignment.

MergeRec: Model Merging for Data-Isolated Cross-Domain Sequential Recommendation

Modern recommender systems trained on domain-specific data often struggle to generalize across multiple domains. Cross-domain sequential recommendation has emerged as a promising research direction to address this challenge; however, existing approaches face fundamental limitations, such as reliance on overlapping users or items across domains, or unrealistic assumptions that ignore privacy constraints. In this work, we propose a new framework, MergeRec, based on model merging under a new and realistic problem setting termed data-isolated cross-domain sequential recommendation, where raw user interaction data cannot be shared across domains. MergeRec consists of three key components: (1) merging initialization, (2) pseudo-user data construction, and (3) collaborative merging optimization. First, we initialize a merged model using training-free merging techniques. Next, we construct pseudo-user data by treating each item as a virtual sequence in each domain, enabling the synthesis of meaningful training samples without relying on real user interactions. Finally, we optimize domain-specific merging weights through a joint objective that combines a recommendation loss, which encourages the merged model to identify relevant items, and a distillation loss, which transfers collaborative filtering signals from the fine-tuned source models. Extensive experiments demonstrate that MergeRec not only preserves the strengths of the original models but also significantly enhances generalizability to unseen domains. Compared to conventional model merging methods, MergeRec consistently achieves superior performance, with average improvements of up to 17.21% in Recall@10, highlighting the potential of model merging as a scalable and effective approach for building universal recommender systems. The source code is available at https://github.com/DIALLab-SKKU/MergeRec.

RelayGR: Scaling Long-Sequence Generative Recommendation via Cross-Stage Relay-Race Inference

Real-time recommender systems execute multi-stage cascades (retrieval, pre-processing, fine-grained ranking) under strict tail-latency SLOs, leaving only tens of milliseconds for ranking. Generative recommendation (GR) models can improve quality by consuming long user-behavior sequences, but in production their online sequence length is tightly capped by the ranking-stage P99 budget. We observe that the majority of GR tokens encode user behaviors that are independent of the item candidates, suggesting an opportunity to pre-infer a user-behavior prefix once and reuse it during ranking rather than recomputing it on the critical path. Realizing this idea at industrial scale is non-trivial: the prefix cache must survive across multiple pipeline stages before the final ranking instance is determined, the user population implies cache footprints far beyond a single device, and indiscriminate pre-inference would overload shared resources under high QPS. We present RelayGR, a production system that enables in-HBM relay-race inference for GR. RelayGR selectively pre-infers long-term user prefixes, keeps their KV caches resident in HBM over the request lifecycle, and ensures the subsequent ranking can consume them without remote fetches. RelayGR combines three techniques: 1) a sequence-aware trigger that admits only at-risk requests under a bounded cache footprint and pre-inference load, 2) an affinity-aware router that co-locates cache production and consumption by routing both the auxiliary pre-infer signal and the ranking request to the same instance, and 3) a memory-aware expander that uses server-local DRAM to capture short-term cross-request reuse while avoiding redundant reloads. We implement RelayGR on Huawei Ascend NPUs and evaluate it with real queries. Under a fixed P99 SLO, RelayGR supports up to 1.5$\times$ longer sequences and improves SLO-compliant throughput by up to 3.6$\times$.

A Training-Free Large Reasoning Model-based Knowledge Tracing Framework for Unified Prediction and Prescription

Knowledge Tracing (KT) aims to estimate a learner's evolving mastery based on interaction histories. Recent studies have explored Large Language Models (LLMs) for KT via autoregressive nature, but such approaches typically require fine-tuning and exhibit unstable or near-random performance. Moreover, prior KT systems primarily focus on prediction and rely on multi-stage pipelines for feedback and recommendation, resulting in increased system complexity and resources. To address this gap, we propose Thinking-KT, a training-free KT framework that incorporates Test-Time Scaling (TTS), enabling even small LLMs to achieve competitive KT performance. Moreover, in this framework, a small LLM can jointly perform KT prediction, personalized feedback generation, and learning recommendation in a unified output without degrading prediction accuracy. Beyond performance, we present the systematic analysis of reasoning traces in KT. Our results demonstrate that TTS is a critical yet underexplored factor in LLM-based KT, and that small LLMs can serve as unified ITS engines.

Beyond Homophily: Community Search on Heterophilic Graphs

Community search aims to identify a refined set of nodes that are most relevant to a given query, supporting tasks ranging from fraud detection to recommendation. Unlike homophilic graphs, many real-world networks are heterophilic, where edges predominantly connect dissimilar nodes. Therefore, structural signals that once reflected smooth, low-frequency similarity now appear as sharp, high-frequency contrasts. However, both classical algorithms (e.g., k-core, k-truss) and recent ML-based models struggle to achieve effective community search on heterophilic graphs, where edge signs or semantics are generally unknown. Algorithm-based methods often return communities with mixed class labels, while GNNs, built on homophily, smooth away meaningful signals and blur community boundaries. Therefore, we propose Adaptive Community Search (AdaptCS), a unified framework featuring three key designs: (i) an AdaptCS Encoder that disentangles multi-hop and multi-frequency signals, enabling the model to capture both smooth (homophilic) and contrastive (heterophilic) relations; (ii) a memory-efficient low-rank optimization that removes the main computational bottleneck and ensures model scalability; and (iii) an Adaptive Community Score (ACS) that guides online search by balancing embedding similarity and topological relations. Extensive experiments on both heterophilic and homophilic benchmarks demonstrate that AdaptCS outperforms the best-performing baseline by an average of 11% in F1-score, retains robustness across heterophily levels, and achieves up to 2 orders of magnitude speedup.

EHRSummarizer: A Privacy-Aware, FHIR-Native Architecture for Structured Clinical Summarization of Electronic Health Records

Clinicians routinely navigate fragmented electronic health record (EHR) interfaces to assemble a coherent picture of a patient's problems, medications, recent encounters, and longitudinal trends. This work describes EHRSummarizer, a privacy-aware, FHIR-native reference architecture that retrieves a targeted set of high-yield FHIR R4 resources, normalizes them into a consistent clinical context package, and produces structured summaries intended to support structured chart review. The system can be configured for data minimization, stateless processing, and flexible deployment, including local inference within an organization's trust boundary. To mitigate the risk of unsupported or unsafe behavior, the summarization stage is constrained to evidence present in the retrieved context package, is intended to indicate missing or unavailable domains where feasible, and avoids diagnostic or treatment recommendations. Prototype demonstrations on synthetic and test FHIR environments illustrate end-to-end behavior and output formats; however, this manuscript does not report clinical outcomes or controlled workflow studies. We outline an evaluation plan centered on faithfulness, omission risk, temporal correctness, usability, and operational monitoring to guide future institutional assessments.

Learning Resilient Elections with Adversarial GNNs

In the face of adverse motives, it is indispensable to achieve a consensus. Elections have been the canonical way by which modern democracy has operated since the 17th century. Nowadays, they regulate markets, provide an engine for modern recommender systems or peer-to-peer networks, and remain the main approach to represent democracy. However, a desirable universal voting rule that satisfies all hypothetical scenarios is still a challenging topic, and the design of these systems is at the forefront of mechanism design research. Automated mechanism design is a promising approach, and recent works have demonstrated that set-invariant architectures are uniquely suited to modelling electoral systems. However, various concerns prevent the direct application to real-world settings, such as robustness to strategic voting. In this paper, we generalise the expressive capability of learned voting rules, and combine improvements in neural network architecture with adversarial training to improve the resilience of voting rules while maximizing social welfare. We evaluate the effectiveness of our methods on both synthetic and real-world datasets. Our method resolves critical limitations of prior work regarding learning voting rules by representing elections using bipartite graphs, and learning such voting rules using graph neural networks. We believe this opens new frontiers for applying machine learning to real-world elections.

Distortion Instead of Hallucination: The Effect of Reasoning Under Strict Constraints

With the widespread adoption of large language models (LLMs), hallucinations, which are non-factual fabrications in model outputs, have become serious concerns. Reasoning capabilities have received attention as a self-verification process to improve output reliability. However, the effect of reasoning within a closed system where LLMs cannot rely on external tools or knowledge has yet to be clarified. We therefore conduct experiments under strict constraints (recommending peer-reviewed journal articles in computer science) to examine the effect of reasoning across multiple models (GPT-5.2 and Gemini 3 Flash). Our results reveal a problematic trade-off between constraint compliance and factual accuracy. Non-reasoning models exhibit high constraint violation rates (66-75%) but maintain factual accuracy, while reasoning models reduce violations (13-26%) but systematically distort known facts to satisfy constraints and increase complete fabrication. This trade-off pattern is consistent across both models despite different architectures, indicating a fundamental limitation of reasoning. Furthermore, reasoning does not uniformly improve output authenticity: effects diverge by model, reflecting different allocations of the compliance-truthfulness trade-off. These findings challenge the assumption that reasoning universally improves reliability: reasoning models trade honest constraint violations for detection-resistant distortions.

Adaptive Diffusion-based Augmentation for Recommendation

Recommendation systems often rely on implicit feedback, where only positive user-item interactions can be observed. Negative sampling is therefore crucial to provide proper negative training signals. However, existing methods tend to mislabel potentially positive but unobserved items as negatives and lack precise control over negative sample selection. We aim to address these by generating controllable negative samples, rather than sampling from the existing item pool. In this context, we propose Adaptive Diffusion-based Augmentation for Recommendation (ADAR), a novel and model-agnostic module that leverages diffusion to synthesize informative negatives. Inspired by the progressive corruption process in diffusion, ADAR simulates a continuous transition from positive to negative, allowing for fine-grained control over sample hardness. To mine suitable negative samples, we theoretically identify the transition point at which a positive sample turns negative and derive a score-aware function to adaptively determine the optimal sampling timestep. By identifying this transition point, ADAR generates challenging negative samples that effectively refine the model's decision boundary. Experiments confirm that ADAR is broadly compatible and boosts the performance of existing recommendation models substantially, including collaborative filtering and sequential recommendation, without architectural modifications.