Zero-Shot Dialogue State Tracking via Cross-Task Transfer

Zero-shot transfer learning for dialogue state tracking (DST) enables us to handle a variety of task-oriented dialogue domains without the expense of collecting in-domain data. In this work, we propose to transfer the \textit{cross-task} knowledge from general question answering (QA) corpora for the zero-shot DST task. Specifically, we propose TransferQA, a transferable generative QA model that seamlessly combines extractive QA and multi-choice QA via a text-to-text transformer framework, and tracks both categorical slots and non-categorical slots in DST. In addition, we introduce two effective ways to construct unanswerable questions, namely, negative question sampling and context truncation, which enable our model to handle "none" value slots in the zero-shot DST setting. The extensive experiments show that our approaches substantially improve the existing zero-shot and few-shot results on MultiWoz. Moreover, compared to the fully trained baseline on the Schema-Guided Dialogue dataset, our approach shows better generalization ability in unseen domains.

GOLD: Improving Out-of-Scope Detection in Dialogues using Data Augmentation

Practical dialogue systems require robust methods of detecting out-of-scope (OOS) utterances to avoid conversational breakdowns and related failure modes. Directly training a model with labeled OOS examples yields reasonable performance, but obtaining such data is a resource-intensive process. To tackle this limited-data problem, previous methods focus on better modeling the distribution of in-scope (INS) examples. We introduce GOLD as an orthogonal technique that augments existing data to train better OOS detectors operating in low-data regimes. GOLD generates pseudo-labeled candidates using samples from an auxiliary dataset and keeps only the most beneficial candidates for training through a novel filtering mechanism. In experiments across three target benchmarks, the top GOLD model outperforms all existing methods on all key metrics, achieving relative gains of 52.4%, 48.9% and 50.3% against median baseline performance. We also analyze the unique properties of OOS data to identify key factors for optimally applying our proposed method.

Selective Differential Privacy for Language Modeling

With the increasing adoption of language models in applications involving sensitive data, it has become crucial to protect these models from leaking private information. Previous work has attempted to tackle this challenge by training RNN-based language models with differential privacy guarantees. However, applying classical differential privacy to language models leads to poor model performance as the underlying privacy notion is over-pessimistic and provides undifferentiated protection for all tokens of the data. Given that the private information in natural language is sparse (for example, the bulk of an email might not carry personally identifiable information), we propose a new privacy notion, selective differential privacy, to provide rigorous privacy guarantees on the sensitive portion of the data to improve model utility. To realize such a new notion, we develop a corresponding privacy mechanism, Selective-DPSGD, for RNN-based language models. Besides language modeling, we also apply the method to a more concrete application -- dialog systems. Experiments on both language modeling and dialog system building show that the proposed privacy-preserving mechanism achieves better utilities while remaining safe under various privacy attacks compared to the baselines. The data, code and models are available at https://github.com/wyshi/lm_privacy.

ROSITA: Enhancing Vision-and-Language Semantic Alignments via Cross- and Intra-modal Knowledge Integration

Vision-and-language pretraining (VLP) aims to learn generic multimodal representations from massive image-text pairs. While various successful attempts have been proposed, learning fine-grained semantic alignments between image-text pairs plays a key role in their approaches. Nevertheless, most existing VLP approaches have not fully utilized the intrinsic knowledge within the image-text pairs, which limits the effectiveness of the learned alignments and further restricts the performance of their models. To this end, we introduce a new VLP method called ROSITA, which integrates the cross- and intra-modal knowledge in a unified scene graph to enhance the semantic alignments. Specifically, we introduce a novel structural knowledge masking (SKM) strategy to use the scene graph structure as a priori to perform masked language (region) modeling, which enhances the semantic alignments by eliminating the interference information within and across modalities. Extensive ablation studies and comprehensive analysis verifies the effectiveness of ROSITA in semantic alignments. Pretrained with both in-domain and out-of-domain datasets, ROSITA significantly outperforms existing state-of-the-art VLP methods on three typical vision-and-language tasks over six benchmark datasets.

Evaluation of In-Person Counseling Strategies To Develop Physical Activity Chatbot for Women

Artificial intelligence chatbots are the vanguard in technology-based intervention to change people's behavior. To develop intervention chatbots, the first step is to understand natural language conversation strategies in human conversation. This work introduces an intervention conversation dataset collected from a real-world physical activity intervention program for women. We designed comprehensive annotation schemes in four dimensions (domain, strategy, social exchange, and task-focused exchange) and annotated a subset of dialogs. We built a strategy classifier with context information to detect strategies from both trainers and participants based on the annotation. To understand how human intervention induces effective behavior changes, we analyzed the relationships between the intervention strategies and the participants' changes in the barrier and social support for physical activity. We also analyzed how participant's baseline weight correlates to the amount of occurrence of the corresponding strategy. This work lays the foundation for developing a personalized physical activity intervention bot. The dataset and code are available at https://github.com/KaihuiLiang/physical-activity-counseling

SocAoG: Incremental Graph Parsing for Social Relation Inference in Dialogues

Inferring social relations from dialogues is vital for building emotionally intelligent robots to interpret human language better and act accordingly. We model the social network as an And-or Graph, named SocAoG, for the consistency of relations among a group and leveraging attributes as inference cues. Moreover, we formulate a sequential structure prediction task, and propose an $\alpha$-$\beta$-$\gamma$ strategy to incrementally parse SocAoG for the dynamic inference upon any incoming utterance: (i) an $\alpha$ process predicting attributes and relations conditioned on the semantics of dialogues, (ii) a $\beta$ process updating the social relations based on related attributes, and (iii) a $\gamma$ process updating individual's attributes based on interpersonal social relations. Empirical results on DialogRE and MovieGraph show that our model infers social relations more accurately than the state-of-the-art methods. Moreover, the ablation study shows the three processes complement each other, and the case study demonstrates the dynamic relational inference.

The R-U-A-Robot Dataset: Helping Avoid Chatbot Deception by Detecting User Questions About Human or Non-Human Identity

Humans are increasingly interacting with machines through language, sometimes in contexts where the user may not know they are talking to a machine (like over the phone or a text chatbot). We aim to understand how system designers and researchers might allow their systems to confirm its non-human identity. We collect over 2,500 phrasings related to the intent of ``Are you a robot?". This is paired with over 2,500 adversarially selected utterances where only confirming the system is non-human would be insufficient or disfluent. We compare classifiers to recognize the intent and discuss the precision/recall and model complexity tradeoffs. Such classifiers could be integrated into dialog systems to avoid undesired deception. We then explore how both a generative research model (Blender) as well as two deployed systems (Amazon Alexa, Google Assistant) handle this intent, finding that systems often fail to confirm their non-human identity. Finally, we try to understand what a good response to the intent would be, and conduct a user study to compare the important aspects when responding to this intent.

Discovering Chatbot's Self-Disclosure's Impact on User Trust, Affinity, and Recommendation Effectiveness

In recent years, chatbots have been empowered to engage in social conversations with humans and have the potential to elicit people to disclose their personal experiences, opinions, and emotions. However, how and to what extent people respond to chabots' self-disclosure remain less known. In this work, we designed a social chatbot with three self-disclosure levels that conducted small talks and provided relevant recommendations to people. 372 MTurk participants were randomized to one of the four groups with different self-disclosure levels to converse with the chatbot on two topics, movies, and COVID-19. We found that people's self-disclosure level was strongly reciprocal to a chatbot's self-disclosure level. Chatbots' self-disclosure also positively impacted engagement and users' perception of the bot and led to a more effective recommendation such that participants enjoyed and agreed more with the recommendations.

Towards Emotional Support Dialog Systems

Emotional support is a crucial ability for many conversation scenarios, including social interactions, mental health support, and customer service chats. Following reasonable procedures and using various support skills can help to effectively provide support. However, due to the lack of a well-designed task and corpora of effective emotional support conversations, research on building emotional support into dialog systems remains untouched. In this paper, we define the Emotional Support Conversation (ESC) task and propose an ESC Framework, which is grounded on the Helping Skills Theory. We construct an Emotion Support Conversation dataset (ESConv) with rich annotation (especially support strategy) in a help-seeker and supporter mode. To ensure a corpus of high-quality conversations that provide examples of effective emotional support, we take extensive effort to design training tutorials for supporters and several mechanisms for quality control during data collection. Finally, we evaluate state-of-the-art dialog models with respect to the ability to provide emotional support. Our results show the importance of support strategies in providing effective emotional support and the utility of ESConv in training more emotional support systems.

HERALD: An Annotation Efficient Method to Detect User Disengagement in Social Conversations

Open-domain dialog systems have a user-centric goal: to provide humans with an engaging conversation experience. User engagement is one of the most important metrics for evaluating open-domain dialog systems, and could also be used as real-time feedback to benefit dialog policy learning. Existing work on detecting user disengagement typically requires hand-labeling many dialog samples. We propose HERALD, an efficient annotation framework that reframes the training data annotation process as a denoising problem. Specifically, instead of manually labeling training samples, we first use a set of labeling heuristics to label training samples automatically. We then denoise the weakly labeled data using the Shapley algorithm. Finally, we use the denoised data to train a user engagement detector. Our experiments show that HERALD improves annotation efficiency significantly and achieves 86% user disengagement detection accuracy in two dialog corpora.