Generic and Robust Root Cause Localization for Multi-Dimensional Data in Online Service Systems

Localizing root causes for multi-dimensional data is critical to ensure online service systems' reliability. When a fault occurs, only the measure values within specific attribute combinations are abnormal. Such attribute combinations are substantial clues to the underlying root causes and thus are called root causes of multidimensional data. This paper proposes a generic and robust root cause localization approach for multi-dimensional data, PSqueeze. We propose a generic property of root cause for multi-dimensional data, generalized ripple effect (GRE). Based on it, we propose a novel probabilistic cluster method and a robust heuristic search method. Moreover, we identify the importance of determining external root causes and propose an effective method for the first time in literature. Our experiments on two real-world datasets with 5400 faults show that the F1-score of PSqueeze outperforms baselines by 32.89%, while the localization time is around 10 seconds across all cases. The F1-score in determining external root causes of PSqueeze achieves 0.90. Furthermore, case studies in several production systems demonstrate that PSqueeze is helpful to fault diagnosis in the real world.

Causal Inference-Based Root Cause Analysis for Online Service Systems with Intervention Recognition

Fault diagnosis is critical in many domains, as faults may lead to safety threats or economic losses. In the field of online service systems, operators rely on enormous monitoring data to detect and mitigate failures. Quickly recognizing a small set of root cause indicators for the underlying fault can save much time for failure mitigation. In this paper, we formulate the root cause analysis problem as a new causal inference task named intervention recognition. We proposed a novel unsupervised causal inference-based method named Causal Inference-based Root Cause Analysis (CIRCA). The core idea is a sufficient condition for a monitoring variable to be a root cause indicator, i.e., the change of probability distribution conditioned on the parents in the Causal Bayesian Network (CBN). Towards the application in online service systems, CIRCA constructs a graph among monitoring metrics based on the knowledge of system architecture and a set of causal assumptions. The simulation study illustrates the theoretical reliability of CIRCA. The performance on a real-world dataset further shows that CIRCA can improve the recall of the top-1 recommendation by 25% over the best baseline method.

GenAD: General Representations of Multivariate Time Seriesfor Anomaly Detection

The reliability of wireless base stations in China Mobile is of vital importance, because the cell phone users are connected to the stations and the behaviors of the stations are directly related to user experience. Although the monitoring of the station behaviors can be realized by anomaly detection on multivariate time series, due to complex correlations and various temporal patterns of multivariate series in large-scale stations, building a general unsupervised anomaly detection model with a higher F1-score remains a challenging task. In this paper, we propose a General representation of multivariate time series for Anomaly Detection(GenAD). First, we pre-train a general model on large-scale wireless base stations with self-supervision, which can be easily transferred to a specific station anomaly detection with a small amount of training data. Second, we employ Multi-Correlation Attention and Time-Series Attention to represent the correlations and temporal patterns of the stations. With the above innovations, GenAD increases F1-score by total 9% on real-world datasets in China Mobile, while the performance does not significantly degrade on public datasets with only 10% of the training data.

Unsupervised Anomaly Detection via Variational Auto-Encoder for Seasonal KPIs in Web Applications

To ensure undisrupted business, large Internet companies need to closely monitor various KPIs (e.g., Page Views, number of online users, and number of orders) of its Web applications, to accurately detect anomalies and trigger timely troubleshooting/mitigation. However, anomaly detection for these seasonal KPIs with various patterns and data quality has been a great challenge, especially without labels. In this paper, we proposed Donut, an unsupervised anomaly detection algorithm based on VAE. Thanks to a few of our key techniques, Donut greatly outperforms a state-of-arts supervised ensemble approach and a baseline VAE approach, and its best F-scores range from 0.75 to 0.9 for the studied KPIs from a top global Internet company. We come up with a novel KDE interpretation of reconstruction for Donut, making it the first VAE-based anomaly detection algorithm with solid theoretical explanation.