UniMSE: Towards Unified Multimodal Sentiment Analysis and Emotion Recognition

Multimodal sentiment analysis (MSA) and emotion recognition in conversation (ERC) are key research topics for computers to understand human behaviors. From a psychological perspective, emotions are the expression of affect or feelings during a short period, while sentiments are formed and held for a longer period. However, most existing works study sentiment and emotion separately and do not fully exploit the complementary knowledge behind the two. In this paper, we propose a multimodal sentiment knowledge-sharing framework (UniMSE) that unifies MSA and ERC tasks from features, labels, and models. We perform modality fusion at the syntactic and semantic levels and introduce contrastive learning between modalities and samples to better capture the difference and consistency between sentiments and emotions. Experiments on four public benchmark datasets, MOSI, MOSEI, MELD, and IEMOCAP, demonstrate the effectiveness of the proposed method and achieve consistent improvements compared with state-of-the-art methods.

Duplex Conversation: Towards Human-like Interaction in Spoken Dialogue Systems

In this paper, we present Duplex Conversation, a multi-turn, multimodal spoken dialogue system that enables telephone-based agents to interact with customers like a human. We use the concept of full-duplex in telecommunication to demonstrate what a human-like interactive experience should be and how to achieve smooth turn-taking through three subtasks: user state detection, backchannel selection, and barge-in detection. Besides, we propose semi-supervised learning with multimodal data augmentation to leverage unlabeled data to increase model generalization. Experimental results on three sub-tasks show that the proposed method achieves consistent improvements compared with baselines. We deploy the Duplex Conversation to Alibaba intelligent customer service and share lessons learned in production. Online A/B experiments show that the proposed system can significantly reduce response latency by 50%.

Multi-View Active Fine-Grained Recognition

As fine-grained visual classification (FGVC) being developed for decades, great works related have exposed a key direction -- finding discriminative local regions and revealing subtle differences. However, unlike identifying visual contents within static images, for recognizing objects in the real physical world, discriminative information is not only present within seen local regions but also hides in other unseen perspectives. In other words, in addition to focusing on the distinguishable part from the whole, for efficient and accurate recognition, it is required to infer the key perspective with a few glances, e.g., people may recognize a "Benz AMG GT" with a glance of its front and then know that taking a look at its exhaust pipe can help to tell which year's model it is. In this paper, back to reality, we put forward the problem of active fine-grained recognition (AFGR) and complete this study in three steps: (i) a hierarchical, multi-view, fine-grained vehicle dataset is collected as the testbed, (ii) a simple experiment is designed to verify that different perspectives contribute differently for FGVC and different categories own different discriminative perspective, (iii) a policy-gradient-based framework is adopted to achieve efficient recognition with active view selection. Comprehensive experiments demonstrate that the proposed method delivers a better performance-efficient trade-off than previous FGVC methods and advanced neural networks.

Duplex Conversation: Towards Human-like Interaction in Spoken Dialogue System

In this paper, we present Duplex Conversation, a multi-turn, multimodal spoken dialogue system that enables telephone-based agents to interact with customers like a human. We use the concept of full-duplex in telecommunication to demonstrate what a human-like interactive experience should be and how to achieve smooth turn-taking through three subtasks: user state detection, backchannel selection, and barge-in detection. Besides, we propose semi-supervised learning with multimodal data augmentation to leverage unlabeled data to increase model generalization. Experimental results on three sub-tasks show that the proposed method achieves consistent improvements compared with baselines. We deploy the Duplex Conversation to Alibaba intelligent customer service and share lessons learned in production. Online A/B experiments show that the proposed system can significantly reduce response latency by 50%.

Deep Open Intent Classification with Adaptive Decision Boundary

Open intent classification is a challenging task in dialogue system. On the one hand, we should ensure the classification quality of known intents. On the other hand, we need to identify the open (unknown) intent during testing. Current models are limited in finding the appropriate decision boundary to balance the performance of both known and open intents. In this paper, we propose a post-processing method to learn the adaptive decision boundary (ADB) for open intent classification. We first utilize the labeled known intent samples to pre-train the model. Then, we use the well-trained features to automatically learn the adaptive spherical decision boundaries for each known intent. Specifically, we propose a new loss function to balance both the empirical risk and the open space risk. Our method does not need unknown samples and is free from modifying the model architecture. We find our approach is surprisingly insensitive with less labeled data and fewer known intents. Extensive experiments on three benchmark datasets show that our method yields significant improvements compared with the state-of-the-art methods. (Code available at https://github.com/HanleiZhang/Adaptive-Decision-Boundary)

Discovering New Intents with Deep Aligned Clustering

Discovering new intents is a crucial task in a dialogue system. Most existing methods are limited in transferring the prior knowledge from known intents to new intents. These methods also have difficulties in providing high-quality supervised signals to learn clustering-friendly features for grouping unlabeled intents. In this work, we propose an effective method (Deep Aligned Clustering) to discover new intents with the aid of limited known intent data. Firstly, we leverage a few labeled known intent samples as prior knowledge to pre-train the model. Then, we perform k-means to produce cluster assignments as pseudo-labels. Moreover, we propose an alignment strategy to tackle the label inconsistency during clustering assignments. Finally, we learn the intent representations under the supervision of the aligned pseudo-labels. With an unknown number of new intents, we predict the number of intent categories by eliminating low-confidence intent-wise clusters. Extensive experiments on two benchmark datasets show that our method is more robust and achieves substantial improvements over the state-of-the-art methods.(Code available at https://github.com/hanleizhang/DeepAligned-Clustering)

A Post-processing Method for Detecting Unknown Intent of Dialogue System via Pre-trained Deep Neural Network Classifier

With the maturity and popularity of dialogue systems, detecting user's unknown intent in dialogue systems has become an important task. It is also one of the most challenging tasks since we can hardly get examples, prior knowledge or the exact numbers of unknown intents. In this paper, we propose SofterMax and deep novelty detection (SMDN), a simple yet effective post-processing method for detecting unknown intent in dialogue systems based on pre-trained deep neural network classifiers. Our method can be flexibly applied on top of any classifiers trained in deep neural networks without changing the model architecture. We calibrate the confidence of the softmax outputs to compute the calibrated confidence score (i.e., SofterMax) and use it to calculate the decision boundary for unknown intent detection. Furthermore, we feed the feature representations learned by the deep neural networks into traditional novelty detection algorithm to detect unknown intents from different perspectives. Finally, we combine the methods above to perform the joint prediction. Our method classifies examples that differ from known intents as unknown and does not require any examples or prior knowledge of it. We have conducted extensive experiments on three benchmark dialogue datasets. The results show that our method can yield significant improvements compared with the state-of-the-art baselines