Designing for Human-Agent Alignment: Understanding what humans want from their agents

Our ability to build autonomous agents that leverage Generative AI continues to increase by the day. As builders and users of such agents it is unclear what parameters we need to align on before the agents start performing tasks on our behalf. To discover these parameters, we ran a qualitative empirical research study about designing agents that can negotiate during a fictional yet relatable task of selling a camera online. We found that for an agent to perform the task successfully, humans/users and agents need to align over 6 dimensions: 1) Knowledge Schema Alignment 2) Autonomy and Agency Alignment 3) Operational Alignment and Training 4) Reputational Heuristics Alignment 5) Ethics Alignment and 6) Human Engagement Alignment. These empirical findings expand previous work related to process and specification alignment and the need for values and safety in Human-AI interactions. Subsequently we discuss three design directions for designers who are imagining a world filled with Human-Agent collaborations.

Extracting Human Attention through Crowdsourced Patch Labeling

In image classification, a significant problem arises from bias in the datasets. When it contains only specific types of images, the classifier begins to rely on shortcuts - simplistic and erroneous rules for decision-making. This leads to high performance on the training dataset but inferior results on new, varied images, as the classifier's generalization capability is reduced. For example, if the images labeled as mustache consist solely of male figures, the model may inadvertently learn to classify images by gender rather than the presence of a mustache. One approach to mitigate such biases is to direct the model's attention toward the target object's location, usually marked using bounding boxes or polygons for annotation. However, collecting such annotations requires substantial time and human effort. Therefore, we propose a novel patch-labeling method that integrates AI assistance with crowdsourcing to capture human attention from images, which can be a viable solution for mitigating bias. Our method consists of two steps. First, we extract the approximate location of a target using a pre-trained saliency detection model supplemented by human verification for accuracy. Then, we determine the human-attentive area in the image by iteratively dividing the image into smaller patches and employing crowdsourcing to ascertain whether each patch can be classified as the target object. We demonstrated the effectiveness of our method in mitigating bias through improved classification accuracy and the refined focus of the model. Also, crowdsourced experiments validate that our method collects human annotation up to 3.4 times faster than annotating object locations with polygons, significantly reducing the need for human resources. We conclude the paper by discussing the advantages of our method in a crowdsourcing context, mainly focusing on aspects of human errors and accessibility.

LLM Comparator: Visual Analytics for Side-by-Side Evaluation of Large Language Models

Automatic side-by-side evaluation has emerged as a promising approach to evaluating the quality of responses from large language models (LLMs). However, analyzing the results from this evaluation approach raises scalability and interpretability challenges. In this paper, we present LLM Comparator, a novel visual analytics tool for interactively analyzing results from automatic side-by-side evaluation. The tool supports interactive workflows for users to understand when and why a model performs better or worse than a baseline model, and how the responses from two models are qualitatively different. We iteratively designed and developed the tool by closely working with researchers and engineers at a large technology company. This paper details the user challenges we identified, the design and development of the tool, and an observational study with participants who regularly evaluate their models.

Bootstrap Your Own Skills: Learning to Solve New Tasks with Large Language Model Guidance

We propose BOSS, an approach that automatically learns to solve new long-horizon, complex, and meaningful tasks by growing a learned skill library with minimal supervision. Prior work in reinforcement learning require expert supervision, in the form of demonstrations or rich reward functions, to learn long-horizon tasks. Instead, our approach BOSS (BOotStrapping your own Skills) learns to accomplish new tasks by performing "skill bootstrapping," where an agent with a set of primitive skills interacts with the environment to practice new skills without receiving reward feedback for tasks outside of the initial skill set. This bootstrapping phase is guided by large language models (LLMs) that inform the agent of meaningful skills to chain together. Through this process, BOSS builds a wide range of complex and useful behaviors from a basic set of primitive skills. We demonstrate through experiments in realistic household environments that agents trained with our LLM-guided bootstrapping procedure outperform those trained with naive bootstrapping as well as prior unsupervised skill acquisition methods on zero-shot execution of unseen, long-horizon tasks in new environments. Website at clvrai.com/boss.

CLARA: Classifying and Disambiguating User Commands for Reliable Interactive Robotic Agents

In this paper, we focus on inferring whether the given user command is clear, ambiguous, or infeasible in the context of interactive robotic agents utilizing large language models (LLMs). To tackle this problem, we first present an uncertainty estimation method for LLMs to classify whether the command is certain (i.e., clear) or not (i.e., ambiguous or infeasible). Once the command is classified as uncertain, we further distinguish it between ambiguous or infeasible commands leveraging LLMs with situational aware context in a zero-shot manner. For ambiguous commands, we disambiguate the command by interacting with users via question generation with LLMs. We believe that proper recognition of the given commands could lead to a decrease in malfunction and undesired actions of the robot, enhancing the reliability of interactive robot agents. We present a dataset for robotic situational awareness, consisting pair of high-level commands, scene descriptions, and labels of command type (i.e., clear, ambiguous, or infeasible). We validate the proposed method on the collected dataset, pick-and-place tabletop simulation. Finally, we demonstrate the proposed approach in real-world human-robot interaction experiments, i.e., handover scenarios.

Neglected Free Lunch; Learning Image Classifiers Using Annotation Byproducts

Supervised learning of image classifiers distills human knowledge into a parametric model through pairs of images and corresponding labels (X,Y). We argue that this simple and widely used representation of human knowledge neglects rich auxiliary information from the annotation procedure, such as the time-series of mouse traces and clicks left after image selection. Our insight is that such annotation byproducts Z provide approximate human attention that weakly guides the model to focus on the foreground cues, reducing spurious correlations and discouraging shortcut learning. To verify this, we create ImageNet-AB and COCO-AB. They are ImageNet and COCO training sets enriched with sample-wise annotation byproducts, collected by replicating the respective original annotation tasks. We refer to the new paradigm of training models with annotation byproducts as learning using annotation byproducts (LUAB). We show that a simple multitask loss for regressing Z together with Y already improves the generalisability and robustness of the learned models. Compared to the original supervised learning, LUAB does not require extra annotation costs. ImageNet-AB and COCO-AB are at https://github.com/naver-ai/NeglectedFreeLunch.

Neglected Free Lunch -- Learning Image Classifiers Using Annotation Byproducts

Supervised learning of image classifiers distills human knowledge into a parametric model through pairs of images and corresponding labels (X,Y). We argue that this simple and widely used representation of human knowledge neglects rich auxiliary information from the annotation procedure, such as the time-series of mouse traces and clicks left after image selection. Our insight is that such annotation byproducts Z provide approximate human attention that weakly guides the model to focus on the foreground cues, reducing spurious correlations and discouraging shortcut learning. To verify this, we create ImageNet-AB and COCO-AB. They are ImageNet and COCO training sets enriched with sample-wise annotation byproducts, collected by replicating the respective original annotation tasks. We refer to the new paradigm of training models with annotation byproducts as learning using annotation byproducts (LUAB). We show that a simple multitask loss for regressing Z together with Y already improves the generalisability and robustness of the learned models. Compared to the original supervised learning, LUAB does not require extra annotation costs. ImageNet-AB and COCO-AB are at https://github.com/naver-ai/NeglectedFreeLunch.

LMCanvas: Object-Oriented Interaction to Personalize Large Language Model-Powered Writing Environments

Large language models (LLMs) can enhance writing by automating or supporting specific tasks in writers' workflows (e.g., paraphrasing, creating analogies). Leveraging this capability, a collection of interfaces have been developed that provide LLM-powered tools for specific writing tasks. However, these interfaces provide limited support for writers to create personal tools for their own unique tasks, and may not comprehensively fulfill a writer's needs -- requiring them to continuously switch between interfaces during writing. In this work, we envision LMCanvas, an interface that enables writers to create their own LLM-powered writing tools and arrange their personal writing environment by interacting with "blocks" in a canvas. In this interface, users can create text blocks to encapsulate writing and LLM prompts, model blocks for model parameter configurations, and connect these to create pipeline blocks that output generations. In this workshop paper, we discuss the design for LMCanvas and our plans to develop this concept.

Leveraging Pre-Trained Language Models to Streamline Natural Language Interaction for Self-Tracking

Current natural language interaction for self-tracking tools largely depends on bespoke implementation optimized for a specific tracking theme and data format, which is neither generalizable nor scalable to a tremendous design space of self-tracking. However, training machine learning models in the context of self-tracking is challenging due to the wide variety of tracking topics and data formats. In this paper, we propose a novel NLP task for self-tracking that extracts close- and open-ended information from a retrospective activity log described as a plain text, and a domain-agnostic, GPT-3-based NLU framework that performs this task. The framework augments the prompt using synthetic samples to transform the task into 10-shot learning, to address a cold-start problem in bootstrapping a new tracking topic. Our preliminary evaluation suggests that our approach significantly outperforms the baseline QA models. Going further, we discuss future application domains toward which the NLP and HCI researchers can collaborate.