Modeling Motivational Interviewing Strategies On An Online Peer-to-Peer Counseling Platform

Millions of people participate in online peer-to-peer support sessions, yet there has been little prior research on systematic psychology-based evaluations of fine-grained peer-counselor behavior in relation to client satisfaction. This paper seeks to bridge this gap by mapping peer-counselor chat-messages to motivational interviewing (MI) techniques. We annotate 14,797 utterances from 734 chat conversations using 17 MI techniques and introduce four new interviewing codes such as chit-chat and inappropriate to account for the unique conversational patterns observed on online platforms. We automate the process of labeling peer-counselor responses to MI techniques by fine-tuning large domain-specific language models and then use these automated measures to investigate the behavior of the peer counselors via correlational studies. Specifically, we study the impact of MI techniques on the conversation ratings to investigate the techniques that predict clients' satisfaction with their counseling sessions. When counselors use techniques such as reflection and affirmation, clients are more satisfied. Examining volunteer counselors' change in usage of techniques suggest that counselors learn to use more introduction and open questions as they gain experience. This work provides a deeper understanding of the use of motivational interviewing techniques on peer-to-peer counselor platforms and sheds light on how to build better training programs for volunteer counselors on online platforms.

WHEN FLUE MEETS FLANG: Benchmarks and Large Pre-trained Language Model for Financial Domain

Pre-trained language models have shown impressive performance on a variety of tasks and domains. Previous research on financial language models usually employs a generic training scheme to train standard model architectures, without completely leveraging the richness of the financial data. We propose a novel domain specific Financial LANGuage model (FLANG) which uses financial keywords and phrases for better masking, together with span boundary objective and in-filing objective. Additionally, the evaluation benchmarks in the field have been limited. To this end, we contribute the Financial Language Understanding Evaluation (FLUE), an open-source comprehensive suite of benchmarks for the financial domain. These include new benchmarks across 5 NLP tasks in financial domain as well as common benchmarks used in the previous research. Experiments on these benchmarks suggest that our model outperforms those in prior literature on a variety of NLP tasks. Our models, code and benchmark data are publicly available on Github and Huggingface.

Geographic Citation Gaps in NLP Research

In a fair world, people have equitable opportunities to education, to conduct scientific research, to publish, and to get credit for their work, regardless of where they live. However, it is common knowledge among researchers that a vast number of papers accepted at top NLP venues come from a handful of western countries and (lately) China; whereas, very few papers from Africa and South America get published. Similar disparities are also believed to exist for paper citation counts. In the spirit of "what we do not measure, we cannot improve", this work asks a series of questions on the relationship between geographical location and publication success (acceptance in top NLP venues and citation impact). We first created a dataset of 70,000 papers from the ACL Anthology, extracted their meta-information, and generated their citation network. We then show that not only are there substantial geographical disparities in paper acceptance and citation but also that these disparities persist even when controlling for a number of variables such as venue of publication and sub-field of NLP. Further, despite some steps taken by the NLP community to improve geographical diversity, we show that the disparity in publication metrics across locations is still on an increasing trend since the early 2000s. We release our code and dataset here: https://github.com/iamjanvijay/acl-cite-net

Robustness of Demonstration-based Learning Under Limited Data Scenario

Demonstration-based learning has shown great potential in stimulating pretrained language models' ability under limited data scenario. Simply augmenting the input with some demonstrations can significantly improve performance on few-shot NER. However, why such demonstrations are beneficial for the learning process remains unclear since there is no explicit alignment between the demonstrations and the predictions. In this paper, we design pathological demonstrations by gradually removing intuitively useful information from the standard ones to take a deep dive of the robustness of demonstration-based sequence labeling and show that (1) demonstrations composed of random tokens still make the model a better few-shot learner; (2) the length of random demonstrations and the relevance of random tokens are the main factors affecting the performance; (3) demonstrations increase the confidence of model predictions on captured superficial patterns. We have publicly released our code at https://github.com/SALT-NLP/RobustDemo.

Shapley Head Pruning: Identifying and Removing Interference in Multilingual Transformers

Multilingual transformer-based models demonstrate remarkable zero and few-shot transfer across languages by learning and reusing language-agnostic features. However, as a fixed-size model acquires more languages, its performance across all languages degrades, a phenomenon termed interference. Often attributed to limited model capacity, interference is commonly addressed by adding additional parameters despite evidence that transformer-based models are overparameterized. In this work, we show that it is possible to reduce interference by instead identifying and pruning language-specific parameters. First, we use Shapley Values, a credit allocation metric from coalitional game theory, to identify attention heads that introduce interference. Then, we show that removing identified attention heads from a fixed model improves performance for a target language on both sentence classification and structural prediction, seeing gains as large as 24.7\%. Finally, we provide insights on language-agnostic and language-specific attention heads using attention visualization.

DoubleMix: Simple Interpolation-Based Data Augmentation for Text Classification

This paper proposes a simple yet effective interpolation-based data augmentation approach termed DoubleMix, to improve the robustness of models in text classification. DoubleMix first leverages a couple of simple augmentation operations to generate several perturbed samples for each training data, and then uses the perturbed data and original data to carry out a two-step interpolation in the hidden space of neural models. Concretely, it first mixes up the perturbed data to a synthetic sample and then mixes up the original data and the synthetic perturbed data. DoubleMix enhances models' robustness by learning the "shifted" features in hidden space. On six text classification benchmark datasets, our approach outperforms several popular text augmentation methods including token-level, sentence-level, and hidden-level data augmentation techniques. Also, experiments in low-resource settings show our approach consistently improves models' performance when the training data is scarce. Extensive ablation studies and case studies confirm that each component of our approach contributes to the final performance and show that our approach exhibits superior performance on challenging counterexamples. Additionally, visual analysis shows that text features generated by our approach are highly interpretable. Our code for this paper can be found at https://github.com/declare-lab/DoubleMix.git.

A Sketch Is Worth a Thousand Words: Image Retrieval with Text and Sketch

We address the problem of retrieving images with both a sketch and a text query. We present TASK-former (Text And SKetch transformer), an end-to-end trainable model for image retrieval using a text description and a sketch as input. We argue that both input modalities complement each other in a manner that cannot be achieved easily by either one alone. TASK-former follows the late-fusion dual-encoder approach, similar to CLIP, which allows efficient and scalable retrieval since the retrieval set can be indexed independently of the queries. We empirically demonstrate that using an input sketch (even a poorly drawn one) in addition to text considerably increases retrieval recall compared to traditional text-based image retrieval. To evaluate our approach, we collect 5,000 hand-drawn sketches for images in the test set of the COCO dataset. The collected sketches are available a https://janesjanes.github.io/tsbir/.

Beyond the Imitation Game: Quantifying and extrapolating the capabilities of language models

Language models demonstrate both quantitative improvement and new qualitative capabilities with increasing scale. Despite their potentially transformative impact, these new capabilities are as yet poorly characterized. In order to inform future research, prepare for disruptive new model capabilities, and ameliorate socially harmful effects, it is vital that we understand the present and near-future capabilities and limitations of language models. To address this challenge, we introduce the Beyond the Imitation Game benchmark (BIG-bench). BIG-bench currently consists of 204 tasks, contributed by 442 authors across 132 institutions. Task topics are diverse, drawing problems from linguistics, childhood development, math, common-sense reasoning, biology, physics, social bias, software development, and beyond. BIG-bench focuses on tasks that are believed to be beyond the capabilities of current language models. We evaluate the behavior of OpenAI's GPT models, Google-internal dense transformer architectures, and Switch-style sparse transformers on BIG-bench, across model sizes spanning millions to hundreds of billions of parameters. In addition, a team of human expert raters performed all tasks in order to provide a strong baseline. Findings include: model performance and calibration both improve with scale, but are poor in absolute terms (and when compared with rater performance); performance is remarkably similar across model classes, though with benefits from sparsity; tasks that improve gradually and predictably commonly involve a large knowledge or memorization component, whereas tasks that exhibit "breakthrough" behavior at a critical scale often involve multiple steps or components, or brittle metrics; social bias typically increases with scale in settings with ambiguous context, but this can be improved with prompting.

SeqZero: Few-shot Compositional Semantic Parsing with Sequential Prompts and Zero-shot Models

Recent research showed promising results on combining pretrained language models (LMs) with canonical utterance for few-shot semantic parsing. The canonical utterance is often lengthy and complex due to the compositional structure of formal languages. Learning to generate such canonical utterance requires significant amount of data to reach high performance. Fine-tuning with only few-shot samples, the LMs can easily forget pretrained knowledge, overfit spurious biases, and suffer from compositionally out-of-distribution generalization errors. To tackle these issues, we propose a novel few-shot semantic parsing method -- SeqZero. SeqZero decomposes the problem into a sequence of sub-problems, which correspond to the sub-clauses of the formal language. Based on the decomposition, the LMs only need to generate short answers using prompts for predicting sub-clauses. Thus, SeqZero avoids generating a long canonical utterance at once. Moreover, SeqZero employs not only a few-shot model but also a zero-shot model to alleviate the overfitting. In particular, SeqZero brings out the merits from both models via ensemble equipped with our proposed constrained rescaling. SeqZero achieves SOTA performance of BART-based models on GeoQuery and EcommerceQuery, which are two few-shot datasets with compositional data split.